Vaccine & Health Pass
Since July 21, 2021, access to our Workshops is subject to the presentation of a valid Sanitary Pass for each participant.
Since Monday, August 9, 2021, access to our restaurants, bars, terraces, rooftops and leisure areas in our establishments in France is subject to the presentation of a valid Health Pass for those over 12 years old.
As of Monday, January 24, 2022, access to our restaurants, bars, terraces, rooftops and leisure areas in our establishments in France is subject to the presentation of a valid Vaccine Pass for those over 16.
What is a Health Pass?
The Health Pass concerns our customers aged between 12 and 15 years old, and consists of the digital or paper presentation of a health proof to be chosen among the three following ones:
o A complete vaccination schedule respecting the necessary delay after the final injection (including booster shots),
o Or, proof of a negative RT-PCR or antigenic test or self-test (performed under the supervision of an authorized health professional with issuance of a certificate) less than 24 hours old,
o Or, proof of a positive RT-PCR or antigenic test that is at least 11 days old and less than 6 months old demonstrating recovery of Covid-19.
What is a Vaccine Pass?
The Vaccine Pass is for our clients 16 years of age and older, and consists of the digital, or paper, presentation of one of the following four health proofs:
o A complete vaccination schedule (including booster dose within the time frame for those eligible) that meets the required time frame after the final injection (including booster shots),
o Or, proof of a positive RT-PCR or antigen test at least 11 days old and less than 6 months old demonstrating recovery of Covid-19,
o Or, a certificate of contraindication to vaccination with a negative RT-PCR or antigenic test or self-test (performed under the supervision of an authorized health professional with issuance of a certificate) less than 24 hours old,
o Or, until February 15, proof of a 1st injection of vaccine (and its booster within one month of this 1st dose) accompanied by a negative RT-PCR or antigenic test or self-test (performed under the supervision of an authorized health professional with issuance of a certificate) less than 24 hours old.
How do I get my Vaccine Pass or Health Pass?
For French nationals residing in France:
o Complete vaccination certificate: The QR Code can be retrieved on https://attestation-vaccin.ameli.fr and imported on the TousAntiCovid application to present the QR Code at the entrance of our facilities ;
o RT-PCR or antigenic tests – positive or negative -: the QR Code can be retrieved from https://sidep.gouv.fr/cyberlab/patientviewer.jsp and imported into the TousAntiCovid application to present the QR Code at the entrance of our facilities.
For third-country nationals, the procedures for obtaining their digital COVID certificate (equivalent to the French Health Pass) are available here.
For French nationals living abroad, all the procedures for obtaining their Health Pass are also available here.
If a valid Vaccine or Health Pass is not presented, the Customer will be refused access to areas where a Pass is required (Restaurants, Bars, Rooftops, Terraces, Meeting rooms, Leisure areas).
Any Reservation (overnight stay, restaurant, bar, event, workshop rental, etc.) that is not honored due to failure to present a valid Pass is considered to be a release of the Customer’s Reservation in its entirety, which implies that the services reserved are made available again and automatically entails the payment of all penalties and/or fees relating to the services reserved, including all overnight stays, services and extras reserved, including taxes, without any right to reimbursement for the Customer.
*This measure only concerns our establishments located in France. Before traveling to countries other than France, we recommend that you visit the official web pages of your destination country to find out about security measures, restrictions established in your place of stay and the possible obligation to present a health or vaccination pass.
Since 6 August 2021 in Italy, the “Certificazione verde Covid-19” (equivalent to the French Sanitary Pass) is mandatory for people over 12 years old for access to the restaurants and bars located indoors, as well as for access to the leisure areas (Swimming Pool, Spa, Gym). As of December 6 2021, access to the hotels will also be subject to the presentation of this Vaccine Pass. Access to Mama Shelter Roma and all of its areas (Accommodations, restaurant and indoor bar, Pool, Spa, Gym) is therefore subject to the presentation of the Vaccine Pass. All the information on the “Certificazione verde Covid-19” scheme and the procedures for obtaining the certificate are available HERE.
To access our Mama Shelter Lisbon, Customers must present either:
o their EU digital covid certificate, or,
o proof of vaccination (full schedule), or,
o a negative covid test (PCR, antigenic or self-test).
As of November 1st, CovidCheck rules are changing in Luxembourg. To enter the establishment, every customer aged 12 years and 2 months or more must present a CovidCheck certificate. For children below this age, it is therefore not necessary to present any certificate.
All information on the CovidCheck regime and how to obtain a certificate is available HERE. Please see information about CovidCheck for restaurants, bar and cafés HERE.
Mama in the fight against Covid-19
Mama wants to share with you the safety and security measures being taken to combat the health crisis. In each Mama, a Covid 19 ambassador has been appointed in order to make sure that each of the points mentioned below, are known to all and respected by our teams . Please note that most of our Mama have been awarded by the Bureau Veritas label.
Keep cool, Mama is flex!
When you pick a “prepaid” rate on one of our offers, you can modify or cancel your stay free of charge, up to 3 days before your arrival (12 pm local time).
Available for all our Mama Shelter in France and Luxembourg, until the 30/06/2022.
Our safety measures
Safety measures for guests and areas
All our measures to ensure your protection: - Control of movement in and out of Mamas entrances - Security distances maintained between guests and Mama team - Disinfectant mats put in place at entrances - Signs showing social distancing measures and frequent reminders about hand washing - Hand sanitizer at reception, communal areas and on all floors - Masks and gloves available on request in restaurants - Frequently touched areas to be disinfected regularly
Safety measures for the staff
All our measures to ensure the protection of the team: - Use of visors and/or masks to be worn by all our team - Gloves to be changed every 30 mins in most operational services - Hand sanitizer and rigorous hygiene protocol - Uniforms disinfected daily at a 60°+ wash (140 degrees Fahrenheit) - Mama cleaning team equipment to be single use per room; gloves, masks, disposal mobcap (except in L.A), aprons, cloths, sponges and trash bags. - Mama kitchen team: gloves, masks, disposal mobcap (except in L.A), chef’s hat, hair and beard nets to be worn
Hygiene measures in our restaurants
All our measures taken in our restaurants: - Place settings disinfected, sealed and put in place upon guests’ arrival at tables - Payments by bank card actively encouraged - Communal areas to be treated with industrial grade peroxide disinfectant - Safety protocols put in place for reception of kitchen supplies to Mama kitchen and following necessary disinfection zone by zone - Toilet paper in rolls replaced by single sheet distributers (except in L.A)
Hygiene measures in our rooms
All our measures taken in our rooms: - Deep clean of rooms and high key touch points to be cleaned with industrial grade peroxide disinfectant + antibacterial spraying and aeration for 24h between guests - Room service made available during restaurant operating hours - TV remote controls available via smartphones - Keycards available for download to guests’ smartphones in our parisian Mamas - Washing of bed linen at 60°C+ (140 degrees Fahrenheit), press drying at 180°C (356 degrees Fahrenheit) for sheets, pillowcases, mattress protectors, towels, duvet and covers. Tumble drying at 160°C (320 degrees Fahrenheit) for sponges, duvets, blankets, bags and textile covers - Glasses, superhero masks, coffee machines, magazines and umbrellas will be removed from rooms and toilet paper systematically replaced
Hygiene measures for the front desk
All our measures taken for the front desk: - Hand sanitizer station - Online check in and check out (except in L.A) - Payment by bank card actively encouraged - Coin tray
Hygiene measures in our Ateliers
All our hygiene measures in our Ateliers: - Airing of spaces for 24h between meetings according to availability - Antibacterial spraying of meeting room after and prior to meetings - Deep cleaning of ateliers and furniture with treatment of frequently touched items with hospital antibacterial disinfectant - Online checkin and checkout recommended