Eat & Drink

QUESTION. Is there a parking at Mama Shelter Lille hotel ?

ANSWER. We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

QUESTION. Is there a restaurant in Mama Shelter Lille hotel ?

ANSWER. Definitely, Mama Shelter Lille has a restaurant:

• Restaurant Mama Lille:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:59.
 • price range: $$

Restaurant Mama Lille menu
Restaurant Mama Lille drink list
Restaurant Mama Lille kids menu
Restaurant Mama Lille website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

QUESTION. How can I provide feedback about my stay at the hotel Mama Shelter Lille?

ANSWER. To submit your feedback, please send an email to: reception.lille@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

QUESTION. What is the cancellation policy for Mama Shelter Lille hotel ?

ANSWER. Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

QUESTION. Can I book a table in the restaurant of the Mama Shelter Lille hotel?

ANSWER. • Mama Lille:
For more information about restaurant reservation, click HERE.

QUESTION. Is it possible to have twin beds at Mama Shelter Lille hotel ?

ANSWER. The rooms that offer twin/split bed options are Large Mama Double Double and Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

QUESTION. Does Mama Shelter Lille hotel have connecting rooms ?

ANSWER. These rooms are intercommunicating each other:
- Medium Mama Double
- Medium Mama Twin
- Large Double Double

QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter Lille hotel ?

ANSWER. We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR/pet/stay
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

QUESTION. What are the payment methods accepted at Mama Shelter Lille hotel ?

ANSWER. Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

QUESTION. Does Mama Shelter Lille hotel offer any entertainment programs?

ANSWER. DJ set, live entertainment and much more....
Click here for more details.