• Is there a restaurant & bar in Mama Shelter Dubai?
Mama Trattoria: Italian, casual, dining – located on the ground floor
Open 7/7
Sunday till Thursday
Light Breakfast: 8:00AM – 12:00PM
Lunch & Dinner: 12:00PM – 12:00AM
Friday & Saturday
Light Breakfast: 8:00AM – 12:00PM
Lunch & Dinner: 12:00PM – 1:00AMMama Skypool: International, casual, dining – located on the 3rd floor -outdoor area-
Open 7/7
EVERYDAY
Pool Timing: 8:00AM – 7:00PM
Beverage Service: 8:00AM – 7:00PM
Food Service: 11:00AM – 7:00PMMama Restaurant: Modern, French, casual, dining – located on the 4th floor
Open 7/7
Sunday till Thursday
Breakfast Buffet: 7:00AM – 11:00AM
Lunch & Dinner (a la carte): 12:30PM – 1:00AM
Friday & Saturday
Buffet Breakfast: 7:00AM – 11:00AM
Lunch & Dinner (a la carte): 12:00PM – 2:00AMMamm’s Bar: Speakeasy cocktail bar on the 4th floor, cozily nestled inside Mama’s Restaurant
Open 7/7
Sunday-Thursday: 5PM-1AM
Friday-Saturday: 5PM -2AM

• Does Mama Shelter Dubai offer smoking rooms?
All our rooms are non-smoking, but we do have a few rooms with balconies where smoking is allowed.

• Is the Mama Shelter Dubai child friendly?
Of course! Come with your kids, we have many surprises for them.

• Does Mama Shelter Dubai offer a free internet connection?
Yes. Free connection all around the hotel.

• Are there any child facilities at Mama Shelter Dubai?
We don’t have dedicated child facilities, but we do offer a kids’ pool and various activities to keep children entertained during their stay.

• What time is the check-in and check-out at Mama Shelter Dubai?
Check-in time: 3pm
Check-out time: 12pm

• Is there a parking at Mama Shelter Dubai?
Parking is provided through valet services. We don’t offer self-parking.

• Is the reception at Mama Shelter Dubai open 24/7?
Yes.

• Does Mama Shelter Dubai have a wheelchair access?
Yes.

• Does Mama Shelter Dubai offer transport service from and to the airport?
Yes, we do offer transport service, send us your request at dubai@mamashelter.com

• Does Mama Shelter Dubai offer transport service to the beach?
Yes, we do offer transport service to Kite beach, send us your request at dubai@mamashelter.com

• Does Mama Shelter Dubai offer brunch?
Every Saturday and Sunday we will have a delicious buffet sharing brunch. It is coming soon… 😉

• What time is breakfast served at Mama Shelter Dubai?
Buffet Breakfast is served at Mama Restaurant on the 4th floor, from 7:00AM till 11:00AM – (Breakfast is included in BB room rate)
Light Breakfast is served at Mama Trattoria at the ground floor, from 8:00AM till 12:00PM (Breakfast is a la carte (a la carte payment))

• Are all the currencies accepted at Mama Shelter Dubai?
Foreign currency is accepted as per hotel’s policy and exchange rate; however, change will be given in AED only.

• Is there a swimming pool at Mama Shelter Dubai?
We do have 4 pools located on 3rd floor:
EVERYDAY
Sky Pool Timing: 8:00AM – 7:00PM
Beverage Service: – 8:00AM-7:00PM
Food Service – 11:00AM-7:00PM

• Do rooms at Mama Shelter Dubai include a welcome tray, coffee machine or kettle?
All our hotel rooms include a welcome tray with a coffee machine and kettle, complimentary for your convenience.

• Are rooms at Mama Shelter Dubai equipped with a minibar?
Yes. Our rooms minibar is filled with range of salty and sweet snacks, soft beverages, juices, canned beer/wines and cocktails. Prices starts from 15AED, refilled every day, and we charge as per consumption.

• Can I arrange an early check-in for my reservation at Mama Shelter Dubai?
Early check-in is possible subject to availability, send us you request at reservation.dubai@mamashelter.com

• Is there a rooftop terrace at Mama Shelter Dubai?
Our terrace is located on the 3rd floor.
Mama Skypool – International, casual dining
Pool timing: 8:00AM – 7:00PM
Beverage service: 8:00AM – 7:00PM
Food service: 11:00AM – 7:00PM

• Does Mama Shelter Dubai offer a room service?
Our menu is available 24/7 via QR code accessible on the TV in guest rooms.

• How can I provide feedback about my stay at Mama Shelter Dubai?
To submit your feedback, please send us an email at dubai@mamashelter.com with the following information:
– Reservation or accommodation number (if you had one)
– Request
– Phone number

• What is supplied in the bathroom at Mama Shelter Dubai?
All of our bathrooms are fully equipped to ensure your flawless comfort with: hairdryer, hand soap, shampoo, shower gel, hair conditioner, body lotion, vanity kit: cotton pads and swabs, nail file, along with comfy and fluffy bathrobe and slippers

• Does the Mama Shelter Dubai provide laundry service?
Yes, we do provide laundry service.
Please complete the laundry list located in the top drawer of your wardrobe. Laundry will be collected at 9am and returned the same day by 8pm. Express service is available for an additional 50% charge and guarantees return within 6 hours.

• Are there any gym facilities at Mama Shelter Dubai?
Our gym is open 24/7 and accessible with guests’ room key. Please note, guests under 18 years old are not permitted.

• Does Mama Shelter Dubai offer spa facilities?
Yes, Our Mama Skin Spa is open from 11am to 9pm every day.
For bookings and requests, please send us an email at: spa.dubai@mamashelter.com

• How to recover lost items from Mama Shelter Dubai?
Share with us your request at dubai@mamashelter.com with the following details:
– Reservation number and room number (if you had one)
– Item details
– Date when you visit us
– Home address for the shipping (chargeable)
– Phone number

• Does Mama Shelter Dubai have special offers, gifts boxes or vouchers?
We always have something exciting for you whether its rooms or restaurant promotions, to stay updated please follow us on our social pages. To see the current offers, click HERE. **Dubai offers’ link** and for special arrangements send us your requests at: dubai@mamashelter.com

• What are the Front Desk services at Mama Shelter Dubai?
Our wonderful gang can offer you: transfer and shuttle services, baby sitting, recommendations for restaurants or activities and much more!

• Is there a safe box in the rooms at Mama Shelter Dubai?
Yes

• Does Mama Shelter Dubai offer a CCTV facility?
All the establishment is equipped with CCTV.

• How do I change a restaurant booking at Mama Shelter Dubai?
Send your request at food.dubai@mamashelter.com

• What is the closest beach to Mama Shelter Dubai?
Kite beach is the closest one and free to the public.

• What is the Mama Shelter Dubai star rating?
Star rating: 4 Stars
Service category: Midscale
Our hotel is part of Mama Shelter, Ennismore.

• Does Mama Shelter Dubai have rewards and loyalty program?
Dis-Loyalty gives you discounts all around Ennismore’s properties!
To know more, click HERE. **Ennismore link**

• Are there any discount codes at Mama Shelter Dubai?
At the moment, we don’t have any discount codes available. Stay tuned for the future ones!

• Why is it better to book directly at Mama Shelter Dubai?
With us, the best prices are guaranteed and no hidden costs.

• What is the opening and closing dates at Mama Shelter Dubai?
We are open all year round.

• What is your tipping policy at Mama Shelter Dubai?
Our standard prices include service tax. While tipping is customary and greatly appreciated, it is entirely optional. Tips can be given in cash or added to your payment via credit card for your convenience.

• Does Mama Shelter Dubai work with travel agents?
We collaborate with travel agents and welcome inquiries. Feel free to contact us via an email at reservation.dubai@mamashelter.com

• What are the payment methods accepted at Mama Shelter Dubai?
We accepted the following payment methods:
– Credit and Debit Card
– Digital Payment – Apple & Google Pay – Wechat Pay
– Bank Transfer
– Cash payment at Front Desk. The cash method is not accepted for security deposit.
Depending on the rate you select, payment will either be upon reservation or at check-in time.
At check-in you will need a valid credit card and a passport for all guests accompanying the main guest.
A security deposit amount of 300AED per night and per room will be asked at the time of check-in.
We do not accept payments made by someone else rather than passport holder itself.

• Does Mama Shelter Dubai offer meeting room facilities?
We do offer 5 ateliers, 1 breakroom, between 26-50 sqm, spaces are modular and can accommodate from 10 to 40 guests.
For more information, please send us your request at events.dubai@mamashelter.com

• Is there a city tax at Mama Shelter Dubai?
Tourism Dirham amount of 15AED per night per room, 10% Service charges 5% Vat and 7% Municipality Fee

• What are Mama Shelter Dubai rate plans?
Rates are: Room only, Bed and Breakfast & Half Board.
Upgrades are available subject to availability and require payment of the price difference.