Mama’s got it all going on!
Luxury bedding, rooftop drinks, relaxed and generous dining, free movies and fun-loving staff in vibrant settings. Mama Shelter’s hotels span many countries and lively cities – from Dubai to Los Angeles
, Belgrade to Paris
. Great cocktail menus. Homemade food
. DJ sets. Smiling staff
. All ages welcome. So come to Mama! 
Find my Mama
Frequently Asked Questions
ANSWER.
For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department
E-mail: resa1@mamashelter.com
ANSWER. Take a look at our special offers
ANSWER.
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
For more info, click HERE.
ANSWER. We don't provide room service.
ANSWER. We do not have any promo code available.
ANSWER.
General Policy:
• Depending on the rate you select, payment will either be upon reservation or check-in.
• Credit Card is mandatory during the reservation request.
• At check-in, you will need a valid credit or debit card.
• If you’re having trouble making your reservation contact us and we’ll assist you.
Means of Payment:
We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Discover
• Amazon pay
All means of payment not listed above are considered unacceptable.
Cash Payment:
• We accept cash payments at the front desk.
• You need a valid credit or debit card as a guarantee to book your stay online, even in case of cash payment. If you do not have a credit or a debit card, please get in touch with us.
Extra charge for credit card payment:
• There is no surcharge for credit card payments.
Multicard payment:
• We cannot split the payment between different credit cards.
Deposit:
• We do not require a security deposit.
Installments:
• We do not accept installment payments.
Payment for someone else:
• We do not accept payments made for someone else.
Mama Shelter x Dis-loyalty
Mama Shelter has joined Dis-loyalty – a new travel and food membership that has just launched with bigger discounts for going somewhere new, so you can see more places, do more things, and be more interesting. Join today for up to 50% off hotel stays, 10% off food and drink, and a free coffee every day.
