Mama’s got it all going on! Luxury bedding, rooftop drinks, relaxed and generous dining, free movies and fun-loving staff in vibrant settings.
Mama Shelter’s hotels span seven countries and thirteen lively cities – from Los Angeles to London , Belgrade to Paris
. Great cocktail menus. Homemade food
. DJ sets. Smiling staff
. All ages welcome. So come to Mama!
Find my Mama
Frequently Asked Questions
QUESTION. Is it possible to purchase a prepaid voucher at Mama Shelter ?
ANSWER.
We are able to offer you various special offers.
To have a look at our special offers, click HERE.
QUESTION. What time is the check in at Mama Shelter ?
ANSWER.
You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.
QUESTION. What is the cancellation policy for Mama Shelter ?
ANSWER.
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
QUESTION. Does Mama Shelter have a reward & loyalty program ?
ANSWER. Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
QUESTION. Do you accept kids at Mama Shelter ?
ANSWER.
Children are welcome at the hotel.
Our hotel doesn’t offer a kids club.
Our hotel doesn’t have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: resa1@mamashelter.com.
QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?
ANSWER.
We are pet friendly and your best friend is welcomed at the hotel with a couple of conditions:
• 25€/pet/day
• 12 kg maximum
• Domesticated pets
QUESTION. Is there a free wifi at Mama Shelter ?
ANSWER.
We offer free wifi in the hotel.
If you have trouble logging in, please ask the front desk. They will help you get online.
QUESTION. Which language does the staff speaks at Mama Shelter ?
ANSWER. Our team speaks English and French.
QUESTION. May we leave our luggage before check in, at Mama Shelter ?
ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.
QUESTION. Does Mama Shelter have 24/7 reception?
ANSWER. The front desk is open 24/7