Lisboa
Between the Avenida da Liberdade and Principe Real, Mama couldn't find a better place for you to discover Lisbon’s lifestyle.
Just a stone’s throw of the Park Edouard VII 
with a breathtaking view 
of the Lisbon bay 
from the rooftop, you’ll find this new setting next to the Botanical garden 
perfect for your city breaks 
.
Stay
In the city of 7 hills 
, Mama knows that you will need every comfort after a day of climbing in Lisbon. She offers you no less than 130 rooms 
with all the usual comforts and 5* bedding 
, open bathrooms and spacious showers 
. There might even be some more surprises…
Restaurant, Bar & Rooftop
Lisbon is proud of its maritime heritage 
and Mama found a way to honor it in her restaurant with its distinctive decoration – a Portuguese reinterpretation of a French brasserie 
. Pizza, revisited tapas and many more delicious dishes always to share at Mama Lisboa 
. The rooftop will offer you a view of Lisbon and the Tagus 
that you’ll never forget.
LISBOA
Frequently asked questions
QUESTION. WHERE CAN I FIND THE LIVRO DE RECLAMAÇÕES?
ANSWER. Feel free to write any suggestion about Mama Shelter here: https://www.livroreclamacoes.pt/inicio. You can also send us an email at the following address: mamalovesyou@mamashelter.com and we'll get back to you as soon as possible.
QUESTION. IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?
ANSWER. You can modifiy or cancel your reservation free of charge until the day of arrival at noon for stay until 31/01/2022 (except on 31/12 and 01/01). Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation.
QUESTION. WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?
ANSWER.
All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee.
- Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable.
- Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation.
- FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay.
Local tax: €2 per adult/night
Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.
QUESTION. HOW DO I GET TO MAMA SHELTER?
ANSWER.
Find Mama Shelter Lisboa at the address: R. do Vale de Pereiro 19, 1250-189 Lisboa, PORTUGAL
From Lisbon's International Airport:
By car: about 20 min
By public transportation: about 33 min
- Vm Train to São Sebastião station
- Am Train to Rato station
Or
- 744 or 783 bus to the Marquês Pombal stop
QUESTION. CAN WE EAT IN THE RESTAURANT OR ON THE TERRACE/ROOFTOP WITHOUT HAVING A ROOM?
ANSWER. Sure, anyway Mama welcomes you! However if you haven't booked a table, we will work on a first come first serve basis.
QUESTION. CAN I PARK MY CAR?
ANSWER. Mama Lisboa does not have a parking lot. However, we do have a drop-off lane at Mama's entrance: R. do Vale de Pereiro 19, 1250-189 Lisboa. For parking lot, please contact our reception desk to find a solution.
