FAQ
You have a question ? We are here to answer you
Is there a rooftop terrace at the Mama Shelter Lisboa hotel ?
Fermé ! | Le Rooftop est fermé pour la saison d'hiver.
For group reservations please contact joana.pinheiro@mamashelter.com or diogo.horta@mamashelter.com
Is there a restaurant in Mama Shelter Lisboa hotel ?
Definitely, Mama Shelter Lisbon has a restaurant:
• Restaurant Mama Lisboa Restaurant:
• Mediterranean, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$
Restaurant Mama Lisboa Restaurant menu
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 160 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
How can I provide feedback about my stay at the hotel Mama Shelter Lisboa?
To submit your feedback, please send an email to: lisboa@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Can I book a table in the restaurant of the Mama Shelter Lisboa hotel?
• Mama Lisboa Restaurant:For more information about restaurant reservation, click HERE.
Does Mama Shelter Lisboa hotel offer brunch?
Our brunch is available every Sunday from 12:00 to 4:00 p.m.
Sundays buffet service for 35 EUR per person. Children until 11 years is 15 EUR.
* Prices may vary according to special events in Mama's calendar
What time is the check in at Mama Shelter Lisboa hotel ?
You are able to check in anytime after 15:00.
We do not offer an early check-in.
Is there a parking at Mama Shelter Lisboa hotel ?
We are sorry, we don't have a parking lot.
The closest parking space:
• Parque Alexande Herculano Telpark
• R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
• Click here
Parque Alexande Herculano Telpark
R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
The distance is 0.3 km from the property
Directions
Unfortunately we do not have a valet parking service.
Electric cars:
Unfortunately we do not have an electric vehicle charging station.
Bike parking:
We do not have a bike parking area in the property.
How to apply for a job or internship at Mama Shelter Lisboa hotel ?
For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department
E-mail: resa1@mamashelter.com
What time is the check out at Mama Shelter Lisboa hotel ?
Regular check-out is until 12:00.
It is possible to request a late check-out until 16:00.
The price is 60 EUR per room.
What are the payment methods accepted at Mama Shelter Lisboa hotel ?
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
• Maestro
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.
How many rooms are there at Mama Shelter Lisboa hotel ?
We have 130 rooms.
• 41 Small Mama Double of 17 m² with a capacity of up to 2 guest(s).
• 67 Medium Mama Double from 17 to 19 m² with a capacity of up to 2 guest(s).
• 16 Medium Mama Twin from 19 to 20 m² with a capacity of up to 2 guest(s).
• 4 Large Mama Double from 25 to 29 m² with a capacity of up to 3 guest(s).
• 2 Medium Mama with Terrace of 17 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.
May we leave our luggage before check in, at Mama Shelter Lisboa hotel ?
Secure luggage storage is available for all our guests for free before check-in and after check-out.
What is the price of breakfast at Mama Shelter Lisboa hotel ?
Breakfast is open to guests and visitors:
• Price per adult: 19 EUR
• Price for kids (under 11) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Are there any gym facilities at Mama Shelter Lisboa hotel ?
Unfortunately, we do not have a gym.
We can recommend you this one below:
Fitness Hut Marquês de Pombal
R. Alexandre Herculano 2, 1150-006 Lisboa, Portugal
The distance is 0.7 km from the property
Directions
What are Mama Shelter Lisboa hotel rate plans?
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
What is supplied in the bathrooms at Mama Shelter Lisboa hotel ?
All our bathrooms are equipped with hair dryer, towels , cotton swabs and all in one solid soap.
Upon request, we can also provide bedroom slippers.
How can I get an invoice from the Mama Shelter Lisboa hotel?
To request an invoice, please send an email to: reception.lisboa@mamashelter.com with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
What is Mama Shelter Lisboa hotel star rating ?
Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here
What is the cancellation policy for Mama Shelter Lisboa hotel ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
Are there any discount codes at Mama Shelter Lisboa hotel ?
We do not have any promo code available.
Why is it better to book directly at Mama Shelter Lisboa hotel ?
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
What are the opening/closing dates at Mama Shelter Lisboa hotel ?
Opening 12 of January 2022!
Between the Avenida da Liberdade and Principe Real, Mama couldn't find a better place for you to discover Lisbon’s lifestyle.
Does Mama Shelter Lisboa hotel work with travel agents ?
Please contact francisco.moreira@mamashelter.com
What is the amount of the city tax at Mama Shelter Lisboa hotel ?
The city tax is 2 EUR per person per day and it is not included in your rate
Is it possible to get a room upgrade at the Mama Shelter Lisboa hotel?
To request a room upgrade, please send an email to: lisboa@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
What is the minimum night stay at the Mama Shelter Lisboa hotel?
There is no minimum stay at our property
How long can I stay at the Mama Shelter Lisboa hotel ?
We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay
How early can I book a room at the Mama Shelter Lisboa hotel ?
We do not offer any specific discount for early bookings.
Does Mama Shelter Lisboa hotel do day passes ?
During the day we propose day use service. The rates are flexible and depends on the period and the length of the stay.
Can I make a day use or day pass reservation at the Mama Shelter Lisboa hotel ?
To make a day-use booking, please send an email to: lisboa@mamashelter.com with the following information:
• Desired date
• Desired check-in time
• Desired check out time
• Number of adults
• Number of children
• Number of baby cots
• Number of room(s)
• Email address
• Phone number