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You have a question ? We are here to answer you

Is there a rooftop terrace at the Mama Shelter Lisboa hotel ?

Fermé ! | Le Rooftop est fermé pour la saison d'hiver.
For group reservations please contact joana.pinheiro@mamashelter.com or diogo.horta@mamashelter.com

Is there a restaurant in Mama Shelter Lisboa hotel ?

Definitely, Mama Shelter Lisbon has a restaurant:


• Restaurant Mama Lisboa Restaurant:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$

Restaurant Mama Lisboa Restaurant menu

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 160 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

How can I provide feedback about my stay at the hotel Mama Shelter Lisboa?

To submit your feedback, please send an email to: lisboa@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Can I book a table in the restaurant of the Mama Shelter Lisboa hotel?

• Mama Lisboa Restaurant:
For more information about restaurant reservation, click HERE.

Does Mama Shelter Lisboa hotel offer brunch?

Our brunch is available every Sunday from 12:00 to 4:00 p.m.
Sundays buffet service for 35 EUR per person. Children until 11 years is 15 EUR.
* Prices may vary according to special events in Mama's calendar

What time is the check in at Mama Shelter Lisboa hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Is there a parking at Mama Shelter Lisboa hotel ?

We are sorry, we don't have a parking lot.
The closest parking space:
• Parque Alexande Herculano Telpark
• R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
• Click here
Parque Alexande Herculano Telpark
R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
The distance is 0.3 km from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.

How to apply for a job or internship at Mama Shelter Lisboa hotel ?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

What time is the check out at Mama Shelter Lisboa hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 16:00.
The price is 60 EUR per room.

What are the payment methods accepted at Mama Shelter Lisboa hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

How many rooms are there at Mama Shelter Lisboa hotel ?

We have 130 rooms.

• 41 Small Mama Double of 17 m² with a capacity of up to 2 guest(s).
• 67 Medium Mama Double from 17 to 19 m² with a capacity of up to 2 guest(s).
• 16 Medium Mama Twin from 19 to 20 m² with a capacity of up to 2 guest(s).
• 4 Large Mama Double from 25 to 29 m² with a capacity of up to 3 guest(s).
• 2 Medium Mama with Terrace of 17 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

May we leave our luggage before check in, at Mama Shelter Lisboa hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What is the price of breakfast at Mama Shelter Lisboa hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 19 EUR
• Price for kids (under 11) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Are there any gym facilities at Mama Shelter Lisboa hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Fitness Hut Marquês de Pombal
R. Alexandre Herculano 2, 1150-006 Lisboa, Portugal
The distance is 0.7 km from the property
Directions

What are Mama Shelter Lisboa hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

What is supplied in the bathrooms at Mama Shelter Lisboa hotel ?

All our bathrooms are equipped with hair dryer, towels , cotton swabs and all in one solid soap.
Upon request, we can also provide bedroom slippers.

How can I get an invoice from the Mama Shelter Lisboa hotel?

To request an invoice, please send an email to: reception.lisboa@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

What is Mama Shelter Lisboa hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Lisboa hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Are there any discount codes at Mama Shelter Lisboa hotel ?

We do not have any promo code available.

Why is it better to book directly at Mama Shelter Lisboa hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Lisboa hotel ?

Opening 12 of January 2022!
Between the Avenida da Liberdade and Principe Real, Mama couldn't find a better place for you to discover Lisbon’s lifestyle.

Does Mama Shelter Lisboa hotel work with travel agents ?

Please contact francisco.moreira@mamashelter.com

What is the amount of the city tax at Mama Shelter Lisboa hotel ?

The city tax is 2 EUR per person per day and it is not included in your rate

Is it possible to get a room upgrade at the Mama Shelter Lisboa hotel?

To request a room upgrade, please send an email to: lisboa@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Lisboa hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Lisboa hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

How early can I book a room at the Mama Shelter Lisboa hotel ?

We do not offer any specific discount for early bookings.

Does Mama Shelter Lisboa hotel do day passes ?

During the day we propose day use service. The rates are flexible and depends on the period and the length of the stay.

Can I make a day use or day pass reservation at the Mama Shelter Lisboa hotel ?

To make a day-use booking, please send an email to: lisboa@mamashelter.com with the following information:
 • Desired date
 • Desired check-in time
 • Desired check out time
 • Number of adults
 • Number of children
 • Number of baby cots
 • Number of room(s)
 • Email address
 • Phone number

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