FAQ

Definitely, Mama Shelter Lisboa has a restaurant:

Restaurant Mama Lisboa Restaurant:
• Mediterranean, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 160 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required
Restaurant Mama Lisboa Restaurant menu

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.lisboa@mamashelter.com
Phone: +351 21 054 9899
Toll-Free #: Not available
SMS: Not available

Reservation
Email: lisboa@mamashelter.com
Phone: +351 21 054 9899
Toll-Free #: Not available
SMS: Not available

Restaurant
Email: food.lisboa@mamashelter.com
Phone: +351 21 054 9899
Toll-Free #: Not available
SMS: Not available

We have a rooftop where you can enjoy the view. It is open between 01-JUN and 31-OCT daily.
• Opening times:
- From 12:00 to 22:30.
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

To make a rooftop reservation, please send an email to: lisboa@mamashelter.com and food.lisboa@mamashelter.com with the following information:
 • Date
 • Time
 • Email address
 • Phone number

We offer brunch only on Sunday from 12:30 to 15:30.
The price is 35 EUR

To submit your feedback, please send an email to: lisboa@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

• Mama Lisboa Restaurant:
For more information about restaurant reservation, click HERE.

Take a look at our special offers

Breakfast is open to guests and visitors:
• Price per adult: 19 EUR
• Price for kids (under 11) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

For your private parties, we offer:
⦁ Private spaces perfect for birthdays, bachelor(ette) parties, or gatherings with friends.
•For more info, click HERE.

DJ set, live entertainment and much more....
Click here for more details.

Our team speaks English, French, Portuguese and Spanish.

To plan a celebration, please send an email to: lisboa@mamashelter.com with the following information:

 • Date
 • Event name
 • Number of attendees
 • Number of accommodation (if needed)
 • Phone number
 • Email address

We are sorry, we don't have a parking lot.
The closest parking space:
• Parque Alexande Herculano Telpark
• R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
• Click here)
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.

For your corporate events, we offer:
⦁ Atelier Penthouse with a direct access to a terrace and to the rooftop, and the Atelier 1: 100 m², up to 100 people.
⦁ Atelier 1: 30m², up to 30 people.
⦁ All rooms are equipped the latest audio/visual equipment, including LED screens and a Bose© sound system.
•For more info about our meeting rooms layout, click HERE.
• For more info, click HERE.

All of our bathrooms are equipped with:
Hair dryer, towels, soap and cotton swabs
Upon request:
• For free:
Bedroom slippers
Not available:
Bathrobe, shower gel, shampoo, hair conditioner, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

To request an invoice, please send an email to: reception.lisboa@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 king size bed(180x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)
Large Mama Double rooms have 1 king size bed(180x200cm) and
Medium Mama with Terrace rooms have 1 king size bed(180x200cm)

The rooms that offer twin/split bed options are Medium Mama Twin.

We offer laundry services :

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: lisboa@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: lisboa@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: lisboa@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: lisboa@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

• If you have booked directly with the hotel:
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: lisboa@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
For more info, click HERE.

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We guarantee the best price for direct bookings.
If you find a lower rate elsewhere, we’ll match it.
Additionally, you'll enjoy all the benefits of booking directly.

To qualify for a price match, the rate must:
• Apply to the same accommodation
• Have the same cancellation policy
• Be a public rate that is viewable and bookable by anyone

Would you like to request a price match?