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You have a question ? We are here to answer you

Is there a restaurant in Mama Shelter Lisbon hotel ?

Definitely, Mama Shelter Lisbon has a restaurant:

• Restaurant Mama Lisboa Restaurant:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
 • price range: $$

Restaurant Mama Lisboa Restaurant menu

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 160 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

How can I file a complaint about my stay at the Mama Shelter Lisbon hotel?

We are sorry to hear you have a complaint.
To submit your grievance, please send an email to: lisboa@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

How to apply for a job or internship at Mama Shelter Lisbon hotel ?

For any job or internship application, please visit: here

Is there a rooftop terrace at the Mama Shelter Lisbon hotel ?

Closed | Rooftop will reopen in April
For group reservations please contact ines.fialho@mamashelter.com or diogo.horta@mamashelter.com

Does Mama Shelter Lisbon hotel offer brunch?

Our brunch is available every Sunday from 12:00 to 4:00 p.m.
Sundays buffet service for 35 EUR per person. Children until 11 years is 15 EUR.
* Prices may vary according to special events in Mama's calendar

What is the cancellation policy for Mama Shelter Lisbon hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What is supplied in the bathrooms at Mama Shelter Lisbon hotel ?

All our bathrooms are equipped with hair dryer, towels , cotton swabs and all in one solid soap.
Upon request, we can also provide bedroom slippers.

How many rooms are there at Mama Shelter Lisbon hotel ?

We have 130 rooms.

• 41 Small Mama Double room(s) of 17 M² with a capacity of up to 2 guest(s).
• 67 Medium Mama Double room(s) from 17 to 19 M² with a capacity of up to 2 guest(s).
• 16 Medium Mama Twin room(s) from 19 to 20 M² with a capacity of up to 2 guest(s).
• 4 Large Mama Double room(s) from 25 to 29 M² with a capacity of up to 3 guest(s).
• 2 Medium Mama with Terrace room(s) of 17 M² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

What is the restaurant cancellation policy for the Mama Shelter Lisbon hotel?

• Mama Lisboa Restaurant:
To cancel a restaurant reservation, please send an email to: food.lisboa@mamashelter.com with the following information:
• Name
• Restaurant name
• Phone number (including country code)
• Email address

Is there a bar at Mama Shelter Lisbon hotel ?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open to public

• Pets are accepted in the restaurant
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV and Live entertainment
• No happy hour

- Have a look at our menu
- See our drink list here
- Click here for more details

Do rooms at Mama Shelter Lisbon hotel include welcoming platters or coffee machines?

A coffee machine is available in Large Mama Double Rooms

What time is the check in at Mama Shelter Lisbon hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Is there a swimming pool at Mama Shelter Lisbon hotel ?

We don't have a swimming pool

What is Mama Shelter Lisbon hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Lisbon hotel offer any entertainment programs?

DJ set, live entertainment and much more....
Click here for more details.

Does Mama Shelter Lisbon hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Are there any discount codes at Mama Shelter Lisbon hotel ?

We don't have any promo code at the moment.
The best offers are always available on this chat.

Why is it better to book directly at Mama Shelter Lisbon hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Lisbon hotel ?

Opening 12 of January 2022!
Between the Avenida da Liberdade and Principe Real, Mama couldn't find a better place for you to discover Lisbon’s lifestyle.

What are the payment methods accepted at Mama Shelter Lisbon hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Lisbon hotel work with travel agents ?

Please contact francisco.moreira@mamashelter.com

What is the amount of the city tax at Mama Shelter Lisbon hotel ?

The city tax is 2 EUR per person per day and it is not included in your rate

What are Mama Shelter Lisbon hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Lisbon hotel do day passes ?

During the day we propose day use service. The rates are flexible and depends on the period and the length of the stay.

What time is the check out at Mama Shelter Lisbon hotel ?

To request a late checkout, please send an email to: reception.lisboa@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

Is it possible to request a late check-out at the Mama Shelter Lisbon hotel?

To request a late checkout, please send an email to: reception.lisboa@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

May we leave our luggage before check in, at Mama Shelter Lisbon hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Lisbon open 24/7?

The front desk is open 24/7

What time is breakfast served at hotel Mama Shelter Lisbon?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Mama Restaurant.

We cannot serve breakfast in room.

What is the price of breakfast at Mama Shelter Lisbon hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 19 EUR
• Price for kids (under 11) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

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