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You have a question ? We are here to answer you

Is there a restaurant in Mama Shelter Lisbon ?

Definitely, Mama Shelter Lisbon has a restaurant:

• Restaurant Mama Lisboa Restaurant:
- Mediterranean, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Lisboa Restaurant menu

Is there a rooftop terrace at the Mama Shelter Lisbon?

Mama Lisboa’s team is sad to inform the Rooftop is now closed during winter.

Is there a bar at Mama Shelter Lisbon?

Take a look at our bar details below

Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Mon: from 10:30 to 01:30.
- Tue: from 10:30 to 01:30.
- Wed: from 10:30 to 01:30.
- Thu: from 10:30 to 01:30.
- Sat: from 11:00 to 01:30.
- Sun: from 11:00 to 01:30.
- Fri: from 10:30 to 01:30.
- Access: Open to public
- Pets are not accepted
• No dress code is required
- Free services: TV and Live entertainment
- Have a look at our menu
- See our drink list here
- Click here for more details

What is the cancellation policy for Mama Shelter Lisbon ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What is supplied in the bathrooms at Mama Shelter Lisbon ?

All our bathrooms are equipped with hair dryer, towels , cotton swabs and all in one solid soap.
Upon request, we can also provide bedroom slippers.

Is it possible to purchase a prepaid voucher at Mama Shelter Lisbon?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Is there a parking at Mama Shelter Lisbon ?

Our hotel doesn't have a parking lot.
The closest secure private parking space:

• Parque Alexande Herculano Telpark

• R. Mouzinho da Silveira 1250-165, Lisboa, Portugal

• Click here
Parque Alexande Herculano Telpark
R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
The distance is 0.3 km from the hotel

How to apply for a job or internship at Mama Shelter Lisbon ?

For any job or internship application, please visit: here

What time is the check in at Mama Shelter Lisbon ?

You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.

Does the Mama Shelter Lisbon equipped with a shower, bathtub or jacuzzi?

All rooms have a shower.

Is it possible to organize events at Mama Shelter Lisbon?

We'd love to host your event! Thanks a lot for thinking of us!

We have event rooms fully equipped for events.

Do you accept kids at Mama Shelter Lisbon ?

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:

•between 7 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: lisboa@mamashelter.com.

Are pets (dogs and cats...) allowed at Mama Shelter Lisbon ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/night

• 12 kg no máximo

• Domesticated pets, accepted in the restaurant

What time is the check out at Mama Shelter Lisbon ?

Regular check-out is until 12:00

Although, It is possible to request a late check-out until 15:00.
The price is 30EUR per room.

Late check-outs must be requested directly at the front desk and are subject to availability

What are the payment methods accepted at Mama Shelter Lisbon ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.

Does Mama Shelter Lisbon provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements:
Available at all times : Low carb Vegan and Vegetarian.
Not available on the menu: Any other dietary requirement ask the responsible.

What are the opening/closing dates at Mama Shelter Lisbon ?

All of our Mama Shelter are currently open. Mama Shelter Dubai will open in 2023.

Is there a free wifi at Mama Shelter Lisbon ?

We offer free wifi in the hotel.
If you have trouble logging in, please ask the front desk. They will help you get online.

Is Mama Shelter Lisbon baby-friendly?

Babies are welcome.
We are able to provide you the following items:

• Baby cot (15 EUR per day)

How many rooms are there at Mama Shelter Lisbon ?

The hotel has 130 rooms.

• 41 Small Mama Double room(s) of 17 M² with a capacity of up to 2 guests.

• 67 Medium Mama Double room(s) from 17 to 19 M² with a capacity of up to 2 guests.

• 16 Medium Mama Twin room(s) from 19 to 20 M² with a capacity of up to 2 guests.

• 4 Large Mama Double room(s) from 25 to 29 M² with a capacity of up to 3 guests.

• 2 Medium Mama with Terrace room(s) of 17 M² with a capacity of up to 2 guests.

• Main amenities: TV, air conditionner, non smoking.

Is there a swimming pool at Mama Shelter Lisbon ?

We don't have a swimming pool

How can we get to Mama Shelter Lisbon from the closest airport or train station ?

Mama is only 30m drive away from Lisbon’s airport. You can also take the Metro’s Red Line from the airport to Saldanha and then change to the Yellow Line. Mama is 2m walking distance from Rato’s Metro Station.

Where exactly is Mama Shelter Lisbon situated ?

Here is the address of the hotel
R. do Vale de Pereiro 19, 1250-192 Lisboa, Portugal.
Click on DETAILS to see it on the map

What is the breakfast menu at Mama Shelter Lisbon ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, pastries.
. Eggs: scrambled eggs, boiled eggs, fried eggs, omelettes.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, whole milk, yogurts, skimmed milk, cheese.
. Meat & fish: bacon.
. Drinks: american coffee, cappuccino, coffee, espresso, hot chocolate, fruit juice, cold chocolate.

What are the hygiene and cleaning measures at Mama Shelter Lisbon ?

The Vaccine Pass is no longer required. Masks are no longer mandatory within the establishment. Our Mama has been awarded with the ALL SAFE label.

Are there any gym facilities at Mama Shelter Lisbon ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Amplify Estúdio
R. Mouzinho da Silveira 27C, 1250-096 Lisboa, Portugal
The distance is 0.4 km from the hotel

What are the activities at or close to Mama Shelter Lisbon ?

Our hotel does not provide any tourist pass

Which language does the staff speaks at Mama Shelter Lisbon ?

Our team speaks English, French, Italian, Portuguese and Spanish.

May we leave our luggage before check in, at Mama Shelter Lisbon ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Does Mama Shelter Lisbon have 24/7 reception?

The front desk is open 24/7

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