WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Lisboa

Is there a restaurant in Mama Shelter Lisbon ?

Definitely, Mama Shelter Lisbon has a restaurant:

• Restaurant Mama Lisboa Restaurant:
- Mediterranean, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Lisboa Restaurant menu

Is there a rooftop terrace at the Mama Shelter Lisbon?

Mama Lisboa’s team is happy to inform you the Rooftop is open Wednesdays, Thursdays and Sundays from 4pm to 10pm.
Friday and Saturday from 4pm to 11pm.

What time is the check in at Mama Shelter Lisbon ?

You are able to check in after 15:00.
We do not offer an early check-in.

Is there a bar at Mama Shelter Lisbon?

Take a look at our bar details below

•Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: TV and Live entertainment
- Have a look at our menu
- See our drink list here
- Click here for more details

How to apply for a job or internship at Mama Shelter Lisbon ?

For any job or internship application, please visit: here

Does Mama Shelter Lisbon have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

May we leave our luggage before check in, at Mama Shelter Lisbon ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What are the payment methods accepted at Mama Shelter Lisbon ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa

• Maestro
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Is there a parking at Mama Shelter Lisbon ?

We are sorry, we don't have a parking lot.
The closest parking space:

• Parque Alexande Herculano Telpark

• R. Mouzinho da Silveira 1250-165, Lisboa, Portugal

• Click here
Parque Alexande Herculano Telpark
R. Mouzinho da Silveira 1250-165, Lisboa, Portugal
The distance is 0.3 km from the property
Directions

Are there any gym facilities at Mama Shelter Lisbon ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Amplify Estúdio
R. Mouzinho da Silveira 27C, 1250-096 Lisboa, Portugal
The distance is 0.4 km from the property
Directions

Does Mama Shelter Lisbon have rooms with balcony ?

Here is the list of our rooms with balcony:

• Medium Mama Double Terrasse

Does Mama Shelter Lisbon have 24/7 reception?

The front desk is open 24/7

How many rooms are there at Mama Shelter Lisbon ?

We have 130 rooms.

• 41 Small Mama Double room(s) of 17 M² with a capacity of up to 2 guest(s).

• 67 Medium Mama Double room(s) from 17 to 19 M² with a capacity of up to 2 guest(s).

• 16 Medium Mama Twin room(s) from 19 to 20 M² with a capacity of up to 2 guest(s).

• 4 Large Mama Double room(s) from 25 to 29 M² with a capacity of up to 3 guest(s).

• 2 Medium Mama with Terrace room(s) of 17 M² with a capacity of up to 2 guest(s).

• Main amenities: TV, air conditionner, non smoking.

What time is the check out at Mama Shelter Lisbon ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

Do you accept kids at Mama Shelter Lisbon ?

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:

•between 7 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: lisboa@mamashelter.com.

Are pets (dogs and cats...) allowed at Mama Shelter Lisbon ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/night

• 12 kg no máximo

• Domesticated pets, accepted in the restaurant

What is the price of breakfast at Mama Shelter Lisbon ?

Breakfast is open to guests and visitors:

• Price per adult: 19 EUR

• Price for kids (under 11) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Is it possible to organize events at Mama Shelter Lisbon?

We'd love to host your event! Thanks a lot for thinking of us!

We offer fully equipped event spaces.

What is Mama Shelter Lisbon star rating?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Lisbon have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Why is it better to book direct at Mama Shelter Lisbon ?

These are the advantages of booking direct with us:

• Best rate guarantee

Does Mama Shelter Lisbon work with travel agents?

Please contact francisco.moreira@mamashelter.com

What is the amount of the city tax at Mama Shelter Lisbon?

The city tax is 2 EUR per person per day and it is not included in your rate

Does Mama Shelter Lisbon do day passes ?

During the day we propose day use service. The rates are flexible and depends on the period and the length of the stay.

What time is breakfast at Mama Shelter Lisbon ?

Breakfast is served daily from 7:00 to 10:30.
Breakfast is served in Mama Restaurant.
We do not have room service.

What is the breakfast menu at Mama Shelter Lisbon ?

We offer continental, Buffet breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, pastries.
. Eggs: scrambled eggs, boiled eggs, fried eggs, omelettes.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, whole milk, yogurts, skimmed milk, cheese.
. Meat & fish: bacon.
. Drinks: american coffee, cappuccino, coffee, espresso, hot chocolate, fruit juice, cold chocolate.

Is there a room service at Mama Shelter Lisbon ?

We don't provide room service.

I can, however, suggest one of these dining options.

Is there a free wifi at Mama Shelter Lisbon ?

We offer free wifi.
If you have trouble logging in, please ask the front desk. They will assist..

What are the activities at or close to Mama Shelter Lisbon ?

Unfortunately, we don't provide any tourist pass

Can Mama Shelter Lisbon arrange special requests like wine, birthday cake, flowers, decoration, etc.?

We are not able to accommodate special requests.

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