Cancel your booking

Mama is sorry to see you go and hopes to see you soon!

Frequently Asked Questions

QUESTION. HOW DO I CANCEL OR MODIFY MY RESERVATION?

ANSWER. It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://secure.accor.com/store/index.html#/en/bookings/home?origin=accor

FLEXIBLE RATES
Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival.

BEST AVAILABLE RATES, PACKAGES AND RACK RATES
Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

QUESTION. IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

ANSWER. You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

QUESTION. I HAVE NOT RECEIVED MY BOOKING CONFIRMATION, WHERE CAN I FIND IT?

ANSWER. To retrieve your booking confirmation, call our reservations department on 01.75.77.52.52.

QUESTION. HOW DO I LINK MY ACCOR LOYALTY CARD TO MY RESERVATION?

ANSWER. You can use it when booking or present it on arrival.