Frequently Asked Questions
QUESTION. HOW DO I CANCEL OR MODIFY MY RESERVATION?
ANSWER. It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://secure.accor.com/managebookings/index.en.shtml#/bookings/home?origin=accor FLEXIBLE RATES Bookings may be cancelled or amended 1 day prior to arrival before noon local time on the due date of your arrival. In the event of late cancellation, a full night rate will be charged. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled, amended nor refunded.
QUESTION. IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?
ANSWER. Your booking can be refunded and cancelled with a valid COVID positivity certificate, sent within 24h. Without the certificate we will not be able to cancel nor refund your stay. Cancellations won’t be made if asked after the arrival date.
QUESTION. I HAVE NOT RECEIVED MY BOOKING CONFIRMATION, WHERE CAN I FIND IT?
ANSWER. To retrieve your booking confirmation, call our reservations department on 01.75.77.52.52.
QUESTION. HOW DO I LINK MY ACCOR LOYALTY CARD TO MY RESERVATION?
ANSWER. You can use it when booking or present it on arrival.