Mama doesn’t do ‘one size fits all’. Mama does flexibility, with rooms ranging across S, M, L, XL and XXL to accommodate everyone , from solo guests to couples, families and friends. Comfort, playfulness and design-led schemes are our hallmarks: luxury bedding , organic own-brand amenities , free Wi-Fi, movies – including X-rated – and photo booths are standard throughout.
Eclectic rooms in 17 cities
“Cozy and comfortable, our rooms provide the perfect retreat from the hustle and bustle of the city.”
Loïc, General Manager of Mama Marseille
An ideal stay
Organic solid amenities
A 5* bedding, plushy and cosy for a restful and peaceful sleep. Toiletries are organic and solid, better for the planet and for your skin. Large screens to watch movies, including X-rated, for free.
Frequently Asked Questions
QUESTION. Does Mama Shelter have special offers, gift boxes or vouchers?
We are able to offer you various special offers.
To have a look at our special offers, click HERE.
QUESTION. What is the cancellation policy for Mama Shelter ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
QUESTION. How to apply for a job or internship at Mama Shelter ?
ANSWER. For any job or internship application, please visit: here
QUESTION. What time is the check in at Mama Shelter ?
You are able to check in after 15:00.
We do not offer an early check-in.
QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?
ANSWER. Which hotel or city is your question about?
QUESTION. Does Mama Shelter have a reward & loyalty program ?
Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
For more information about our loyalty program, click here.
To subscribe to our newsletter, click here.
To join our loyalty program, click here.
QUESTION. Why is it better to book direct at Mama Shelter ?
These are the advantages of booking direct with us:
• Best rate guarantee
QUESTION. May we leave our luggage before check in, at Mama Shelter ?
ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.
QUESTION. Is the reception at hotel Mama Shelter open 24/7?
ANSWER. The front desk is open 24/7
QUESTION. Is there a room service at Mama Shelter ?
ANSWER. We don't provide room service.