Mama doesn’t do ‘one size fits all’. Mama does flexibility, with rooms ranging across S, M, L, XL and XXL to accommodate everyone 
, from solo guests to couples, families and friends. Comfort, playfulness and design-led schemes are our hallmarks: luxury bedding , organic own-brand amenities , free Wi-Fi, movies – including X-rated – and photo booths are standard throughout.
Eclectic rooms in 16 cities
“Cozy and comfortable, our rooms provide the perfect retreat from the hustle and bustle of the city.”
Loïc, General Manager of Mama Marseille
An ideal stay
Luxury bedding
Free movies
Organic solid amenities
A 5* bedding, plushy and cosy for a restful and peaceful sleep. Toiletries are organic and solid, better for the planet and for your skin. Large screens to watch movies, including X-rated, for free.
Frequently Asked Questions
QUESTION. Is it possible to purchase a prepaid voucher at Mama Shelter ?
ANSWER.
We are able to offer you various special offers.
To have a look at our special offers, click HERE .
QUESTION. What is the cancellation policy for Mama Shelter ?
ANSWER.
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
QUESTION. What time is the check in at Mama Shelter ?
ANSWER.
You are able to check in after 15:00.
We do not offer an early check-in.
QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?
ANSWER.
We are pet friendly and your best friend is welcome with a couple of conditions:
• 25€/pet/day
• No weight restriction
• All domesticated pets welcome
QUESTION. Does Mama Shelter have 24/7 reception?
ANSWER. The front desk is open 24/7
QUESTION. Do you accept kids at Mama Shelter ?
ANSWER.
Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: resa1@mamashelter.com.
QUESTION. Does Mama Shelter have a reward & loyalty program ?
ANSWER. Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
QUESTION. How to apply for a job or internship at Mama Shelter ?
ANSWER. For any job or internship application, please visit: here
QUESTION. Which language does the staff speaks at Mama Shelter ?
ANSWER. Our team speaks English and French.
QUESTION. May we leave our luggage before check in, at Mama Shelter ?
ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.
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