Mama doesn’t do ‘one size fits all’. Mama does flexibility, with rooms ranging across S, M, L, XL and XXL to accommodate everyone 
, from solo guests to couples, families and friends. Comfort, playfulness and design-led schemes are our hallmarks: luxury bedding , organic own-brand amenities , free Wi-Fi, movies – including X-rated – and photo booths are standard throughout.
Eclectic rooms in 13 cities
“Cozy and comfortable, our rooms provide the perfect retreat from the hustle and bustle of the city.”
Axel, General Manager of Mama Marseille
An ideal stay
Luxury bedding
Free movies
Organic solid amenities
A 5* bedding, plushy and cosy for a restful and peaceful sleep. Toiletries are organic and solid, better for the planet and for your skin. Large screens to watch movies, including X-rated, for free.
Frequently Asked Questions
QUESTION. I HAVE NOT RECEIVED MY BOOKING CONFIRMATION, WHERE CAN I FIND IT?
ANSWER. To retrieve your booking confirmation, call our reservations department on 01.75.77.52.52.
QUESTION. IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?
ANSWER. Your booking can be refunded and cancelled with a valid COVID positivity certificate, sent within 24h. Without the certificate we will not be able to cancel nor refund your stay. Cancellations won’t be made if asked after the arrival date.
QUESTION. WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?
ANSWER. All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for PREPAID RATES, SPECIAL OFFERS AND PROMOTIONS at the time of booking. These rates are strictly non-refundable, non-exchangeable and non-cancellable. - Your credit card WILL NOT BE CHARGED for FLEXIBLE RATES reservations. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. - If you fail to cancel your reservation 24 hours (before noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night’s stay. Payment methods accepted to reserve your room: credit cards such as Visa, Mastercard, American Express. Mama Shelter does not take cheques nor cheques vacances.
QUESTION. HOW DO I LINK MY ACCOR LOYALTY CARD TO MY RESERVATION?
ANSWER. You can use it when booking or present it on arrival.
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