Mama doesn’t do ‘one size fits all’. Mama does flexibility, with rooms ranging across S, M, L, XL and XXL to accommodate everyone 
, from solo guests to couples, families and friends. Comfort, playfulness and design-led schemes are our hallmarks: luxury bedding 
, organic own-brand amenities 
, free Wi-Fi, movies – including X-rated – 
and photo booths are standard throughout.
Eclectic rooms in 13 cities
“Cozy and comfortable, our rooms provide the perfect retreat from the hustle and bustle of the city.”
Axel, General Manager of Mama Marseille
An ideal stay
Luxury bedding
Free movies
Organic toiletries
And also free Wi-Fi, safe, desk, smart TV, handy mini fridge, photo booths…
Frequently Asked Questions
QUESTION. I HAVE NOT RECEIVED MY BOOKING CONFIRMATION, WHERE CAN I FIND IT?
ANSWER. To retrieve your booking confirmation, call our reservations department on 01.75.77.52.52.
QUESTION. IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?
ANSWER. You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 31/03/2022.
QUESTION. WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?
ANSWER.
All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee.
- Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable.
- Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation.
- FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay.
Payment methods accepted to reserve your room: credit cards such as Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.
QUESTION. HOW DO I LINK MY ACCOR LOYALTY CARD TO MY RESERVATION?
ANSWER. You can use it when booking or present it on arrival.
