FAQ

You have a question? We are here to answer you

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

There is no minimum stay at our property

The front desk is open 24/7

Breakfast is not refundable

We don't provide room service.

We do accept deliveries up to 5 KG. Make sure to have your parcel delivered at this address:
France

We do not offer shuttle services.

To ensure maximum security of your personal belongings, you will find a safe in each room.

To protect the environment at all times, we have put in place a number of measures in favor of the environment:
-Limiting water consumption and pollution.
-Reduce energy consumption and promote renewable energies.
-Reduce waste volumes.
Support local, organic and fair-trade products.

Married and unmarried couples and partnerships are welcome to share a room.

Our property ensures that everyone is made to feel welcome regardless of marital status and LGBTQA+ inclusive.

We don't offer BQQ facilities.

We couldn't find what you're looking for. Don't hesitate to contact us!