WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is it possible to purchase a prepaid voucher at Mama Shelter ?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

What is the cancellation policy for Mama Shelter ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is the check in at Mama Shelter ?

You are able to check in after 15:00.
We do not offer an early check-in.

Are pets (dogs and cats...) allowed at Mama Shelter ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/day

• No weight restriction

• All domesticated pets welcome

Does Mama Shelter have 24/7 reception?

The front desk is open 24/7

Do you accept kids at Mama Shelter ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: resa1@mamashelter.com.

Does Mama Shelter have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

How to apply for a job or internship at Mama Shelter ?

For any job or internship application, please visit: here

Which language does the staff speaks at Mama Shelter ?

Our team speaks English and French.

May we leave our luggage before check in, at Mama Shelter ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is Mama Shelter fully accessible for wheelchairs ?

Yes, our hotel is wheelchair friendly.
Our accessible rooms are equipped with roll-in showers.
At the end of the reservation form there will be a “special request” box make sure to mention that you need an accessible room and we will take care of the rest.

Is there a free wifi at Mama Shelter ?

We offer free wifi in the hotel.
If you have trouble logging in, please ask the front desk. They will help you get online.

Why is it better to book direct at Mama Shelter ?

These are the advantages of booking direct with us:

• Best rate guarantee

Does Mama Shelter provide shuttle services to and from airports?

We do not offer shuttle services.

Is Mama Shelter baby-friendly?

Babies are welcome.
We are able to provide you the following items:

• Baby cot

Can Mama Shelter arrange special requests like wine, birthday cake, flowers, decoration, etc.?

We are not able to accommodate special requests.

Is there a room service at Mama Shelter ?

We don't provide room service.

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