FAQ
You have a question? We are here to answer you
How to apply for a job or internship at Mama Shelter hotel ?
For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department
E-mail: resa1@mamashelter.com
Does Mama Shelter hotel have special offers, gift boxes or vouchers?
Which hotel or city is your question about?
Are pets (dogs and cats...) allowed at Mama Shelter hotel ?
Which hotel or city is your question about?
Does Mama Shelter hotel have a reward & loyalty program ?
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
Is the reception at hotel Mama Shelter open 24/7?
The front desk is open 24/7
Do you accept kids at Mama Shelter hotel ?
Which hotel or city is your question about?
What is the cancellation policy for Mama Shelter hotel ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
Why is it better to book directly at Mama Shelter hotel ?
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
What are Mama Shelter hotel rate plans?
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
What is the minimum night stay at the Mama Shelter hotel?
There is no minimum stay at our property
What time is the check in at Mama Shelter hotel ?
Type a location or hotel name below:
May we leave our luggage before check in, at Mama Shelter hotel ?
Secure luggage storage is available for all our guests for free before check-in and after check-out.
Is breakfast refundable at the Mama Shelter hotel ?
Breakfast is not refundable
Is there a room service at Mama Shelter hotel ?
We don't provide room service.
Can Mama Shelter hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?
Which hotel or city is your question about?
Is Mama Shelter hotel baby-friendly ?
Which hotel or city is your question about?
Which medical services or medical assistance are available at the Mama Shelter hotel?
Which hotel or city is your question about?
Can guests receive packages at the Mama Shelter hotel?
We do accept deliveries up to 5 KG. Make sure to have your parcel delivered at this address:
France
Does Mama Shelter hotel provide shuttle services to and from airports ?
We do not offer shuttle services.
Does Mama Shelter hotel have in-room safe?
To ensure maximum security of your personal belongings, you will find a safe in each room.
Which language does the staff speak at Mama Shelter hotel ?
Which hotel or city is your question about?
What are the hygiene and cleaning measures at Mama Shelter hotel ?
To protect the environment at all times, we have put in place a number of measures in favor of the environment:
-Limiting water consumption and pollution.
-Reduce energy consumption and promote renewable energies.
-Reduce waste volumes.
Support local, organic and fair-trade products.
Does the Mama Shelter hotel accept unmarried couples?
Married and unmarried couples and partnerships are welcome to share a room.
Is the Mama Shelter hotel LGBTQA+ friendly ?
Our property ensures that everyone is made to feel welcome regardless of marital status and LGBTQA+ inclusive.