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You have a question? We are here to answer you

Does Mama Shelter have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What is the cancellation policy for Mama Shelter ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

How to apply for a job or internship at Mama Shelter ?

For any job or internship application, please visit: here

What time is the check in at Mama Shelter ?

You are able to check in after 15:00.
We do not offer an early check-in.

Are pets (dogs and cats...) allowed at Mama Shelter ?

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Does Mama Shelter have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
For more information about our loyalty program, click here.
To subscribe to our newsletter, click here.
To join our loyalty program, click here.

Why is it better to book direct at Mama Shelter ?

These are the advantages of booking direct with us:

• Best rate guarantee

May we leave our luggage before check in, at Mama Shelter ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter open 24/7?

The front desk is open 24/7

Is there a room service at Mama Shelter ?

We don't provide room service.

Is there a free wifi at Mama Shelter ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
4G and 5G also available.

Can Mama Shelter arrange special requests like wine, birthday cake, flowers, decoration, etc.?

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Do you accept kids at Mama Shelter ?

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Is Mama Shelter baby-friendly?

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Does Mama Shelter provide shuttle services to and from airports?

We do not offer shuttle services.

Does Mama Shelter hotel have in-room safe?

To ensure maximum security of your personal belongings, you will find a safe in each room.

Which language does the staff speaks at Mama Shelter ?

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Does Mama Shelter hotel provide towels?

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Is Mama Shelter fully accessible for wheelchairs ?

Yes, the property is wheelchair friendly.
Our wheelchair-accessible accommodations are equipped with a roll-in shower.
At the end of the reservation form, there will be a “special request” box. Let us know that you require wheelchair accessible room and we will take care of the rest.

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