FAQ
You have a question? We are here to answer you
For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department
E-mail: resa1@mamashelter.com
Secure luggage storage is available for all our guests for free before check-in and after check-out.
Do you want to cancel a reservation?
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
There is no minimum stay at our property
The front desk is open 24/7
Breakfast is not refundable
We don't provide room service.
We do accept deliveries up to 5 KG. Make sure to have your parcel delivered at this address:
France
We do not offer shuttle services.
To ensure maximum security of your personal belongings, you will find a safe in each room.
To protect the environment at all times, we have put in place a number of measures in favor of the environment:
-Limiting water consumption and pollution.
-Reduce energy consumption and promote renewable energies.
-Reduce waste volumes.
Support local, organic and fair-trade products.
Married and unmarried couples and partnerships are welcome to share a room.
Our property ensures that everyone is made to feel welcome regardless of marital status and LGBTQA+ inclusive.
We don't offer BQQ facilities.