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    You have a question? We may already have the answer!

    QUESTION. How to apply for a job or internship at Mama Shelter ?

    ANSWER. For any job or internship application, please visit: here

    QUESTION. Does Mama Shelter have special offers, gift boxes or vouchers?

    ANSWER. Which hotel or city is your question about?

    QUESTION. What is the cancellation policy for Mama Shelter ?

    ANSWER. Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
    Prepaid rates and promotional offers are non cancellable, refundable or changeable.

    QUESTION. What time is the check in at Mama Shelter ?

    ANSWER. You are able to check in after 15:00.
    We do not offer an early check-in.

    QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?

    ANSWER. Which hotel or city is your question about?

    QUESTION. Is the reception at hotel Mama Shelter open 24/7?

    ANSWER. The front desk is open 24/7

    QUESTION. Does Mama Shelter have a reward & loyalty program ?

    ANSWER. Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

    QUESTION. Why is it better to book direct at Mama Shelter ?

    ANSWER. These are the advantages of booking direct with us:
    • Best rate guarantee

    QUESTION. May we leave our luggage before check in, at Mama Shelter ?

    ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.

    QUESTION. Is there a room service at Mama Shelter ?

    ANSWER. We don't provide room service.

    See the FAQ

    Press inquiries

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