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    You have a question? We may already have the answer!

    QUESTION. How to apply for a job or internship at Mama Shelter hotel ?

    ANSWER. For any job or internship application, please visit here .
    For any additional request please contact the Human Resources Department


    QUESTION. Does Mama Shelter hotel have special offers, gift boxes or vouchers?

    ANSWER. Which hotel or city is your question about?

    QUESTION. Is the reception at hotel Mama Shelter open 24/7?

    ANSWER. The front desk is open 24/7

    QUESTION. What is the cancellation policy for Mama Shelter hotel ?

    ANSWER. Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
    Prepaid rates and promotional offers are non cancellable, refundable or changeable.

    QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter hotel ?

    ANSWER. Which hotel or city is your question about?

    QUESTION. Does Mama Shelter hotel have a reward & loyalty program ?

    ANSWER. Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

    QUESTION. Why is it better to book directly at Mama Shelter hotel ?

    ANSWER. By booking directly with us, you will enjoy the following benefits (subject to availability):

    - Best price guaranteed
    - Flexible cancellation
    - Secure payment
    - Baby cot
    - Safe
    - Direct communication
    - No hidden costs
    - Personalized service

    QUESTION. What are Mama Shelter hotel rate plans?

    ANSWER. We offer 2 rate plans:
    -Room Only
    Upgrades are possible upon availability and paying the price difference.

    QUESTION. What is the minimum night stay at the Mama Shelter hotel?

    ANSWER. There is no minimum stay at our property

    QUESTION. May we leave our luggage before check in, at Mama Shelter hotel ?

    ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.

    See the FAQ

    Press inquiries

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