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QUESTION. I HAVE NOT RECEIVED MY BOOKING CONFIRMATION, WHERE CAN I FIND IT?
ANSWER. To retrieve your booking confirmation, call our reservations department on 01.75.77.52.52.
QUESTION. HOW DO I CANCEL OR MODIFY MY RESERVATION?
ANSWER. It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://secure.accor.com/store/index.html#/en/bookings/home?origin=accor FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.
QUESTION. IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?
ANSWER. You can modifiy or cancel your reservation free of charge until D-3 for stays until 31/03/2022. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation.