Frequently asked questions

Is there a restaurant & bar in Mama Shelter Zurich?
Absolutely! Mama Shelter Zurich has both, restaurant and bar, each designed to be lively, welcoming spaces for locals and travelers alike.Our open-kitchen restaurant serves handmade food, from pizzas straight from the oven to fresh salads, sharing plates, and homemade specialties. On Sundays, guests can also enjoy Mama’s famous brunch, a true feast filled with generous homemade treats.The bar is the heart of the hotel: perfect for cocktails, local wines, or a coffee during the day.For relaxation or play, there’s our green terrace, located on the second floor, cozy in winter and lively in summer, plus table tennis, pétanque, foosball, and pinball, all free to enjoy.

Mama’s Garden:
Monday – Sunday: from 5 PM to 10 PM, weather permitting
Mama’s Restaurant: Monday – Sunday:

- Breakfast: From 06:30 to 11:00
- Lunch: From 12:00 to 15:00
- Pizza: From 12:00 to 23:00
- Dinner: From 18:00 to 22:00
- Sunday Brunch: From 12:00 to 15:30

Mama’s Bar:
Sunday – Thursday: From 11:00 to 00:00
Friday and Saturday: From 11:00 until 02:00

Does Mama Shelter Zurich offer smoking rooms?
No, Mama Shelter Zurich is a completely non-smoking hotel.
All our rooms and indoor spaces are 100% smoke-free, to keep the atmosphere fresh, cozy, and welcoming for everyone. However, guests who wish to smoke can do so in the designated outdoor areas.

Is the Mama Shelter Zurich child friendly?
Absolutely! Mama Shelter Zurich is definitely child-friendly. Families are more than welcome here, just like at home with Mama. We provide baby cots free of charge, and for older kids, our Family Rooms are the perfect fit, accommodating up to four people plus a baby cot.Beyond the rooms, there’s plenty to keep everyone entertained: table tennis, pétanque, foosball, and pinball, all free to enjoy. The atmosphere is warm, playful, and relaxed. A place where parents can unwind while the little ones have fun.

Does Mama Shelter Zurich offer a free internet connection?
Yes! Mama Shelter Zurich offers free high-speed Wi-Fi throughout the hotel, available in all rooms, public areas, and meeting spaces.Whether you’re working, streaming, or just keeping in touch, staying connected is easy, fast, and included in your stay.

What time is the check-in and check-out at Mama Shelter Zurich?
At Mama Shelter Zurich, the standard check-in is from 3:00 PM and check-out is until 12:00 PM.For guests who wish to stay a little longer, a late check-out until 3:00 PM is available for an additional fee, offering extra flexibility and comfort.

Is there parking at Mama Shelter Zurich?
Yes, there is parking available near Mama Shelter Zurich, however, the hotel does not have its own onsite parking lot.

Is the reception at Mama Shelter Zurich open 24/7?
Yes, the reception at Mama Shelter Zurich is open 24 hours a day, 7 days a week.

Does Mama Shelter Zurich have a wheelchair access?
Absolutely! Mama Shelter Zurich is wheelchair accessible.
From the entrance to the rooms and public areas, the hotel is designed to be welcoming and easy to navigate for all guests. Elevators, ramps, and accessible facilities ensure everyone can enjoy the full Mama Shelter experience.

Does Mama Shelter Zurich offer transport service from and to the airport?
Yes, upon request and for a fee. Please contact reception for more details.

Does Mama Shelter Zurich offer brunch?
Yes! Mama Shelter Zurich offers a lively Sunday brunch at the restaurant, where guests can enjoy a generous spread of homemade specialties, fresh salads, sharing plates, and sweet treats. It’s a relaxed, joyful experience, perfect for families, friends, or anyone looking to start the day with good food and great vibes.

What time is breakfast served at Mama Shelter Zurich?
Breakfast Buffet is served at Mama Restaurant on the Ground floor, from 6:30AM till 11:00AM

Do rooms at Mama Shelter Zurich include a welcome tray, coffee machine or kettle?
The rooms at Mama Shelter Zurich do not automatically include a welcome tray, kettle, or coffee machine. However, kettles are available at reception upon request.
Some of these amenities can also be provided on demand, and our XXL Mama rooms are already equipped with both a Nespresso machine and a kettle.

Are rooms at Mama Shelter Zurich equipped with a minibar?
Our rooms are equipped with a mini fridge that contain complimentary x1 still x1 sparkling.

Can I arrange an early check-in for my reservation at Mama Shelter Zurich?
Early check-in is possible, and we are always happy to accommodate it whenever we can, but it is subject to availability at the time of your arrival.
If your room isn’t ready yet, we also offer a luggage room where you can securely leave your bags at any time.
To request early check-in, please contact us at: reception.zurich@mamashelter.com

Is there a terrace at Mama Shelter Zurich?
Yes! Mama Shelter Zurich has a terrace called “Mama’s Garden” on the 2nd floor. It’s a green, playful space where guests can relax, enjoy drinks, or socialize. The terrace is perfect for aperitifs, evening cocktails, or just unwinding with friends, and it brings a lively, convivial atmosphere to the hotel.
In addition, the restaurant also has a covered outdoor terrace, ideal for enjoying meals in fine weather. Mama Shelter’s terraces are designed to be fun, welcoming, and full of the brand’s playful spirit, offering a cozy spot to soak in the city vibe.

Does Mama Shelter Zurich offer room service?
No, but you’re more than welcome to enjoy a fine selection of dishes in our Mama Restaurant or Mama’s Garden until 10 PM.
You can also place your order from your room and pick it up directly at the restaurant

How can I provide feedback about my stay at Mama Shelter Zurich?
Please send us an email at zurich@mamashelter.com with the following details:

Confirmation number
Name and date of booking
Request
Phone number (not mandatory)

What is supplied in the bathroom at Mama Shelter Zurich?
All bathrooms are fully equipped for your comfort with:

Hairdryer
Hand soap
All in on Face, Hair and Body Wash
Body lotion
Vanity kit: cotton pads and swabs, nail file

Does the Mama Shelter Zurich provide laundry service?
Yes, we offer external laundry service.
Please complete the laundry list located in the top drawer of your wardrobe.
Laundry will be collected at 9AM and returned the same day by 8PM.
A 20% extra charge applies on weekends.
Dry cleaning is available on weekdays only (except during Cantonal holidays in Zurich).

Are there any gym facilities at Mama Shelter Zurich?
Mama Shelter Zurich provides a 24hour gym facility, accessible with guest room keys.

Does Mama Shelter Zurich offer spa facilities?
No, Mama Shelter Zurich doesn’t have a spa. Instead, we focus on playful, lively, and social experiences: from our green rooftop terrace and creative workspaces to table tennis, foosball, pétanque, and pinball. You can relax, have fun, and feel cared for in our vibrant, welcoming spaces. It’s like a home away from home, with a little Mama magic in every corner.

How to recover lost items from Mama Shelter Zurich?
Send your request to reception.zurich@mamashelter.com with the following details:

Reservation number and room number (if you had one)
Item details
Date of your visit
Home address for shipping (chargeable)
Phone number

What are the Front Desk services at Mama Shelter Zurich?
Here’s a warm and welcoming summary of the frontdesk services at Mama Shelter Zurich:

24hour reception – always someone there to greet you and help you feel at home.
Luggage storage – for your convenience before checkin or after checkout.
Concierge service – our “Mama team” is happy to provide recommendations for restaurants, activities, and local tips.
Transfers (airport or otherwise) – available on request (fee applies) so your arrival and departure are smooth.
Babysitting service – on request, so families can feel relaxed and supported.
Restaurant/activity recommendations … and much more!

Is there a safe box in the rooms at Mama Shelter Zurich?
Yes.

Does Mama Shelter Zurich offer a CCTV facility?
All the establishment is equipped with CCTV.

How do I change a restaurant booking at Mama Shelter Zurich?
To change a restaurant booking at Mama Shelter Zurich, simply email food.zurich@mamashelter.com with your details and the changes you’d like to make. Include information such as:

Your name
Date and time of the original booking
Number of guests
Reservation number (if available)
Exact changes requested (new time, new date, different number of guests)

We’ll do our best to accommodate your request and confirm the change as quickly as possible.

What is the Mama Shelter Zurich star rating?

Star rating: 4 Stars
Service category: Midscale
Our hotel is part of Mama Shelter, Ennismore.

Does Mama Shelter Zurich have a rewards and loyalty program?
Yes! Dis-Loyalty gives you discounts all around Ennismore’s properties.
To learn more, click HERE.

Why is it better to book directly at Mama Shelter Zurich?
With us, the best prices are guaranteed and there are no hidden costs.

What are the opening and closing dates at Mama Shelter Zurich?
We are open all year round, there are no seasonal closing dates.

What is your tipping policy at Mama Shelter Zurich?
Tipping is customary and greatly appreciated, but entirely optional.
We recommend 10 – 15%.

Does Mama Shelter Zurich work with travel agents?
Yes, we collaborate with travel agents.
Contact us at reservations.zurich@mamashelter.com

What are the payment methods accepted at Mama Shelter Zurich?
We accept:

Credit and Debit Cards (including Amex)
Digital Payments (Apple Pay & Google Pay, TWINT)
Bank Transfer (pre-payments only, via payment link)
Cash payment

Depending on the reservation you select, payment will be either upon booking or at check-in.
At check-in, you will need a valid credit card (as guarantee) and a passport or ID for all guests.
Please note: we no longer require a security deposit at check-in.

Does Mama Shelter Zurich offer meeting room facilities?
Absolutely! Mama Shelter Zurich offers meeting room facilities and they’re anything but ordinary:

You’ll find 3  Ateliers, 4 Studios, a room called “Mama Creates”, a Breakroom and a generous Banquet space, all on a dedicated floor for meetings and events.
The spaces are fully equipped with highspeed WiFi, LED screens, Bose sound systems, wireless Clickshare presentation systems, and more — ideal for seminars, workshops or creative sessions.
Capacity is flexible: the “Big Atelier” (Atelier 1+2+3) can accommodate up to 200 people in 260 m² for large events.

Whether you’re planning a teammeeting, kickoff, seminar or even an afterwork event, Mama Shelter Zurich makes “work” feel a little less formal and a lot more fun.
For more info, contact events.zurich@mamashelter.com

Is there a city tax at Mama Shelter Zurich?
Yes: 3.50 CHF per night per person

What are Mama Shelter Zurich rate plans?
We offer: