Frequently asked questions

Is there a restaurant & bar in Mama Shelter Zurich?

Mama’s Garden :
Enjoy traditional small bites Mama Style on our beautiful terrace, sharing concept – located on the 2nd floor
Monday – Sunday: 5PM – 10PM

Mama’s Restaurant :
Homemade Signature dishes and local delicacies, casual dining – located on the Ground floor
Monday – Saturday

Breakfast Buffet: 6:00AM – 11:00AM
Lunch & Dinner (à la carte): 12:00PM – 10:00PM

Sunday

Breakfast Buffet: 6:00AM – 11:00AM
Brunch Buffet: 11:30AM – 3:30PM
Dinner (à la carte): 12:00PM – 10:00PM

Mama’s Bar :
Island bar serving delicious signature cocktails prepared with love – located on the Ground floor.
Thursday – Saturday: Live DJ performances
Open 7/7

Sunday – Wednesday: 12PM – 12AM
Thursday – Saturday: 12PM – 2AM

Does Mama Shelter Zurich offer smoking rooms?

All our rooms are non-smoking, but we do have an outside designated space where smoking is allowed.

Is the Mama Shelter Zurich child friendly?

Of course! Come with your kids, we have many surprises for them.

Does Mama Shelter Zurich offer a free internet connection?

Yes. Free connection all around the hotel.

What time is the check-in and check-out at Mama Shelter Zurich?
Check-in time: 3PM
Check-out time: 12PM

Is there parking at Mama Shelter Zurich?
We do not offer on-site parking; however, public parking is available nearby for a fee.

Is the reception at Mama Shelter Zurich open 24/7?
Yes.

Does Mama Shelter Zurich have a wheelchair access?
Yes.

Does Mama Shelter Zurich offer transport service from and to the airport?
Yes, upon request and for a fee. Please contact reception for more details.

Does Mama Shelter Zurich offer brunch?
Every Sunday we offer a delicious buffet sharing brunch.

What time is breakfast served at Mama Shelter Zurich?
Breakfast Buffet is served at Mama Restaurant on the Ground floor, from 6:00AM till 11:00AM

Do rooms at Mama Shelter Zurich include a welcome tray, coffee machine or kettle?
No, they are not included but available upon request.
We offer Nespresso machines in our Mama XXL rooms.

Are rooms at Mama Shelter Zurich equipped with a minibar? Our rooms are equipped with an empty mini fridge.

Can I arrange an early check-in for my reservation at Mama Shelter Zurich?
Early check-in is possible subject to availability.
Send us your request at reception.zurich@mamashelter.com

Is there a terrace at Mama Shelter Zurich?
Our terrace “Mama Garden” is located on the 2nd floor.
Come by and enjoy some local bites to share!

Does Mama Shelter Zurich offer room service?
No, but you are more than welcome to enjoy a fine food selection in our Mama Restaurant or Mama’s Garden until 10PM.

How can I provide feedback about my stay at Mama Shelter Zurich?
Please send us an email at zurich@mamashelter.com with the following details:

Reservation or accommodation number (if you had one)
Request
Phone number

What is supplied in the bathroom at Mama Shelter Zurich?
All bathrooms are fully equipped for your comfort with:

Hairdryer
Hand soap
Shampoo
Shower gel
Hair conditioner
Body lotion
Vanity kit: cotton pads and swabs, nail file

Does the Mama Shelter Zurich provide laundry service?
Yes, we offer external laundry service.
Please complete the laundry list located in the top drawer of your wardrobe.
Laundry will be collected at 9AM and returned the same day by 8PM.
A 20% extra charge applies on weekends.
Dry cleaning is available on weekdays only (except during Cantonal holidays in Zurich).

Are there any gym facilities at Mama Shelter Zurich?
Our gym is open 24/7 and accessible with guest room keys.
Guests under 18 years old are not permitted.

Does Mama Shelter Zurich offer spa facilities?
No, we do not offer spa facilities.

How to recover lost items from Mama Shelter Zurich?
Send your request to reception.zurich@mamashelter.com with the following details:

Reservation number and room number (if you had one)
Item details
Date of your visit
Home address for shipping (chargeable)
Phone number

What are the Front Desk services at Mama Shelter Zurich?
Our wonderful Mama team can offer you:

Transfers (for a fee)
Babysitting
Restaurant/activity recommendations
… and much more!

Is there a safe box in the rooms at Mama Shelter Zurich?
Yes.

Does Mama Shelter Zurich offer a CCTV facility?
All the establishment is equipped with CCTV.

How do I change a restaurant booking at Mama Shelter Zurich?Send your request to food.zurich@mamashelter.com

What is the Mama Shelter Zurich star rating?

Star rating: 4 Stars
Service category: Midscale
Our hotel is part of Mama Shelter, Ennismore.

Does Mama Shelter Zurich have a rewards and loyalty program?
Yes! Dis-Loyalty gives you discounts all around Ennismore’s properties.
To learn more, click HERE.

Why is it better to book directly at Mama Shelter Zurich?
With us, the best prices are guaranteed and there are no hidden costs.

What are the opening and closing dates at Mama Shelter Zurich?
We are open all year round.

What is your tipping policy at Mama Shelter Zurich?
Tipping is customary and greatly appreciated, but entirely optional.
We recommend 10 – 15%.

Does Mama Shelter Zurich work with travel agents?
Yes, we collaborate with travel agents.
Contact us at reservations.zurich@mamashelter.com

What are the payment methods accepted at Mama Shelter Zurich?
We accept:

Credit and Debit Cards
Digital Payments (Apple Pay & Google Pay)
Bank Transfer (pre-payments only)
Cash payment

Depending on the rate you select, payment will be upon reservation or at check-in.
At check-in, you will need a valid credit card and a passport for all guests.
A security deposit of 50 CHF per night per room is required at check-in.

Does Mama Shelter Zurich offer meeting room facilities?
Yes, we offer: