WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Nice

Is there a restaurant in Mama Shelter Nice hotel ?

Definitely, Mama Shelter Nice has a restaurant:

• Restaurant The Restaurant:
• International, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Mon: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Tue: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Wed: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Thu: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Fri: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sat: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sun: Dinner: from 19:00 to 23:00.
• Price range: $$Restaurant The Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required

What time is the check in at Mama Shelter Nice hotel ?

You are welcome to check in anytime after 15:00.
Early check-in from 10:00 is free upon availability
Guests who arrive early can use our facilities free of charge before check-in.

Is there a parking at Mama Shelter Nice hotel ?

Our parking is charged 27€ per night for room's guests.
Guests coming to restaurant, parking is charged 3.50€ per hour (every hour started is due).

Does Mama Shelter Nice hotel offer brunch?

We offer brunch on weekends from 12:30 to 16:30.
The price is 42 EUR
For more info, click HERE.

What time is breakfast served at hotel Mama Shelter Nice?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The restaurant.

We cannot serve breakfast in room.

Is there a swimming pool at Mama Shelter Nice hotel ?

Have a look at our swimming pool details below:
•Swimming Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open from 01/04 to 31/10
- Non-heated
- No age restriction
- Size: L:10 M, W:3 M and D:155 CM
- Access is free for hotel residents
- Open to public: No
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed

Do rooms at Mama Shelter Nice hotel include a welcome tray, coffee machine or kettle?

We do not offer welcome tray service.

Are rooms in the Mama Shelter Nice hotel equipped with fridge or mini bar?

Take a look at what we offer:
All accommodations:
Refrigerator
• Available for free
• Temperature: 4°C/39°F, Capacity 6 L
• Freezer: No

We have non-stocked fridges in this property

Can I arrange an early check-in for my reservation at Mama Shelter Nice hotel?

The early check-in is upon availability and can't be booked in advance.

Is there a rooftop terrace at the Mama Shelter Nice hotel ?

The rooftop is open daily from April 1st to October 31st, from midday until 23:00, where you can enjoy lunch or refreshing drinks. From November 1st to March 31st, the rooftop is open from 15:00 to 21:00 for drinks.
The rooftop is open according to the weather conditions.

How can I provide feedback about my stay at the hotel Mama Shelter Nice?

To submit your feedback, please send an email to: nice@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

What is supplied in the bathrooms at Mama Shelter Nice hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo and cotton swabs
Not available:
Bathrobe, bedroom slippers, hair conditioner, toothbrush, toothpaste, shower cap, shaving kit, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Does the Mama Shelter Nice hotel provide laundry services ?

We offer laundry services :
• Items given before 09:00 are returned the same day before 19:00.

Price List:
• Blouse: Laundry 8 EUR / pressing 8 EUR
• Coat: Laundry 26 EUR / pressing 26 EUR
• Dress: Laundry 26 EUR / pressing 26 EUR
• Jeans: Laundry 13 EUR / pressing 13 EUR
• Night dress: Laundry 10.50 EUR / pressing 10.50 EUR
• Polo: Laundry 9 EUR / pressing 9 EUR
• Pyjama: Laundry 8 EUR / pressing 8 EUR
• Scarf: Laundry 13 EUR / pressing 13 EUR
• Shirt: Laundry 8 EUR / pressing 8 EUR
• Short: Laundry 9 EUR / pressing 9 EUR
• Silk dress
• Suit: Laundry 9 EUR / pressing 9 EUR
• Sweater: Laundry 9 EUR / pressing 9 EUR
• T-shirt: Laundry 9 EUR / pressing 9 EUR
• Underwear: Laundry 3 EUR / pressing 3 EUR

Are there any gym facilities at Mama Shelter Nice hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Gigafit
GIGAFIT, 1bis Rue de Maeyer, 06300 Nice, France

How to recover lost items from Mama Shelter Nice hotel?

Please send us an email at reception.nice@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

Does Mama Shelter Nice hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Does the Mama Shelter Nice hotel have a concierge service ?

We don't have a concierge service

How do I change a restaurant booking at Mama Shelter Nice hotel?

• The Restaurant :
To modify your restaurant booking please send an email to: food.nice@mamashelter.com with the following information:
• Restaurant name
• Name
• Requested change(s)
• Phone number
• Email address

What is the closest beach to Mama Shelter Nice hotel ?

We are located 2 KM away from the beach.
The beach is public and is not secured by lifeguards .
Free access.
The main available services: bar, restaurant & activities for kids.

What is Mama Shelter Nice hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Nice hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Nice hotel have a reward & loyalty program ?

Dis-loyalty gives you bigger discounts for going somewhere new — as soon as you sign up.
• For more information about our loyalty program, click here

Are there any discount codes at Mama Shelter Nice hotel ?

We do not have any promo code available.

Why is it better to book directly at Mama Shelter Nice hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Nice hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Nice hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Maestro
• Apple Pay
• Google Pay

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

What is your tipping policy at Mama Shelter Nice hotel?

Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is optional.
• Tips are in cash or card.

Does Mama Shelter Nice hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus NCEMSN
• Sabre 606943
• Galileo I2206
• Worldspan MSNCE

What is the amount of the city tax at Mama Shelter Nice hotel ?

The city tax is 2.95 EUR per person per day and it is not included in your rate

What are Mama Shelter Nice hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

FAQ

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