WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Nice

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.nice@mamashelter.com
Phone:+33428951195
Toll-Free #:Not available
SMS: Not available

Reservation
Email: nice@mamashelter.com
Phone:+33428951198
Toll-Free #:Not available
SMS: Not available

Events
Email: events.nice@mamashelter.com
Phone:Not available
Toll-Free #:Not available
SMS: Not available

Housekeeping
Email: reception.nice@mamashelter.com
Phone:+33428951195
Toll-Free #:Not available
SMS: Not available

Maintenance
Email: reception.nice@mamashelter.com
Phone:+33428951195
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.nice@mamashelter.com
Phone:+33428951191
Toll-Free #:Not available
SMS: Not available

Definitely, Mama Shelter Nice has a restaurant:

• Restaurant The Restaurant:
• International, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Mon: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Tue: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Wed: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Thu: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Fri: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sat: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sun: Dinner: from 19:00 to 23:00.
• Price range: $$

Restaurant The Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required

Have a look at our swimming pool details below:
•Swimming Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open from 01/04 to 31/10
- Non-heated
- No age restriction
- Size: L:10 M, W:3 M and D:155 CM
- Access is free for hotel residents
- Open to public: No
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed

You are welcome to check in anytime after 15:00.
Early check-in from 10:00 is free upon availability
Guests who arrive early can use our facilities free of charge before check-in.

Our parking is charged 27€ per night for room's guests.
Guests coming to restaurant, parking is charged 3.50€ per hour (every hour started is due).

Unfortunately we do not offer an online check-in

We offer brunch on weekends from 12:30 to 16:30.
The price is 42 EUR
For more info, click HERE.

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.
Guests can use our facilities free of charge even after check-out.

We do have connecting rooms.
Please indicate your preference in the "comments" section when making a reservation

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The restaurant.

We cannot serve breakfast in room.

All accommodations:
Refrigerator
• Available for free
• Temperature: 4°C/39°F, Capacity 6 L
• Freezer: No

We have non-stocked fridges in this property

Join us for exciting DJ events at our hotel! Click the link below to stay updated on upcoming performances and event details. Don't miss out on the fun and vibrant atmosphere we have in store for you!
Click here for more details.

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

To submit your feedback, please send an email to: nice@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Children are welcome.
Children up to 12 years old can stay with their parents for free.
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: carla.allouche@mamashelter.com.

Breakfast is open to our guests and visitors:
-Price per adult (over 13) : 21 EUR
-Price for children ( 6-12 years): 10 EUR
-Free for children under 6

Breakfast can be added at any time. Simply notify reception on arrival.

For our visitors, simply notify our reception team on arrival.

The early check-in is upon availability and can't be booked in advance.

Discover our private spaces ranging from 20 to 78 sqm. Our meeting spaces are modular and flexible to adapt to your needs.
They offer all the standard equipment for organizing your event:
-TV screens
-Click & share systems
-WIFI
-Notepads
Up to 150 people Fully equipped, modular, and adaptable.
• For more info, click HERE.

Unfortunately, we do not have a gym.
We can recommend you this one below:
Gigafit
GIGAFIT, 1bis Rue de Maeyer, 06300 Nice, France
The distance is 0.4 km from the property
Directions

The rooftop is open daily from April 1st to October 31st, from midday until 23:00, where you can enjoy lunch or refreshing drinks. From November 1st to March 31st, the rooftop is open from 15:00 to 21:00 for drinks.
The rooftop is open according to the weather conditions.

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: nice@mamashelter.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: nice@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: nice@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Maestro
• Apple Pay
• Google Pay

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is optional.
• Tips are in cash or card.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus NCEMSN
• Sabre 606943
• Galileo I2206
• Worldspan MSNCE

FAQ

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