WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Nice

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.nice@mamashelter.com
Phone: +33 4 28 95 11 95
Toll-Free #: Not available
SMS: Not available

Reservation
Email: nice@mamashelter.com
Phone: +33 4 28 95 11 98
Toll-Free #: Not available
SMS: Not available

Events
Email: events.nice@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Housekeeping
Email: reception.nice@mamashelter.com
Phone: +33 4 28 95 11 95
Toll-Free #: Not available
SMS: Not available

Restaurant
Email: food.nice@mamashelter.com
Phone: +33 4 28 95 11 91
Toll-Free #: Not available
SMS: Not available

Accounting
Email: mybill.nice@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Maintenance
Email: reception.nice@mamashelter.com
Phone: +33 4 28 95 11 95
Toll-Free #: Not available
SMS: Not available

Take a look at our special offers

Have a look at our swimming pool details below:
•Swimming Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open from 01-APR to 31-OCT
- Non-heated
- No age restriction
- Size: L:10 M, W:3 M, D:155 CM
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Shower: No
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed

To submit your feedback, please send an email to: nice@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Definitely, Mama Shelter Nice has a restaurant:

Restaurant The Restaurant:
• International, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Mon: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Tue: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Wed: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Thu: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Fri: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sat: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sun: Dinner: from 19:00 to 23:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required
Restaurant The Restaurant website

We offer a secure parking space at a rate of 27 EUR/day. 15 EUR/day for two-wheel vehicles.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We do have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.

We do have connecting rooms.
Please indicate your preference in the "comments" section when making a reservation

• If you have booked directly with the hotel:
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: nice@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: nice@mamashelter.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: nice@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: nice@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Children are welcome.
Children up to 12 years old can stay with their parents for free.
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: carla.allouche@mamashelter.com.

• The Restaurant:
To make a restaurant reservation, please send an email to: food.nice@mamashelter.com with the following information:
• Restaurant name
• Date
• Time
• Number of guests
• Reservation/ Booking number (if you have one)
• Phone number
• Email address

We offer brunch on weekends from 12:30 to 16:30.
The price is 42 EUR
For more info, click HERE.

You are welcome to check in anytime after 15:00.
Early check-in from 10:00 is free upon availability
Guests who arrive early can use our facilities free of charge before check-in.

To request an invoice, please send an email to: mybill.nice@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: nice@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Join us for exciting DJ events at our hotel! Click the link below to stay updated on upcoming performances and event details. Don't miss out on the fun and vibrant atmosphere we have in store for you!
Click here for more details.

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
For more info, click HERE.

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

Would you like to request a price match?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

General Policy:
• Depending on the rate you select, payment will either be upon reservation or check-in.
• Credit Card is mandatory during the reservation request.
• At check-in, you will need a valid credit or debit card.
• If you’re having trouble making your reservation contact us and we’ll assist you.
Means of Payment:
We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Discover
• Amazon pay
All means of payment not listed above are considered unacceptable.
Cash Payment:
• We accept cash payments at the front desk.
• You need a valid credit or debit card as a guarantee to book your stay online, even in case of cash payment. If you do not have a credit or a debit card, please get in touch with us.
Extra charge for credit card payment:
• There is no surcharge for credit card payments.
Multicard payment:
• We cannot split the payment between different credit cards.
Deposit:
• We do not require a security deposit.
Installments:
• We do not accept installment payments.
Payment for someone else:
• We do not accept payments made for someone else.

Unfortunately we do not offer an online check-in

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.
Guests can use our facilities free of charge even after check-out.

We offer Buffet breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, pastries.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: cheese, butter, yogurts, skimmed milk, whole milk.
. Meat & fish: bacon, sausages, cold meats.
. Drinks: cappuccino, coffee, fresh fruit juice, american coffee, hot chocolate, espresso, tea.
. Others: jams, oat milk, honey.

Wifi is available at the property.
• Standard wifi: Free.
• There is no high-speed internet available.
• Allowed for an unlimited number of devices.
• The network is secured.
• Pool and beach areas are not covered.
• There is no ethernet connection.
• Both 4G and 5G networks are also available.
• Complementary smartphones are not available.
The Wi-Fi code is available at the front desk.

Here are all the items available for rent:

External services:
- For Bike rental, we recommend EBike Riviera.
You can contact them directly at
• EBike Riviera Vente, réparations & Location, Boulevard Lech Walesa, Nice, France
• +33 6 65 27 52 79

- For Electric bike rental, we recommend EBike Riviera.
You can contact them directly at
• EBike Riviera Vente, réparations & Location, Boulevard Lech Walesa, Nice, France
• +33 6 65 27 52 79

- For Car rental, we recommend Rent A Car.
You can contact them directly at
• Rent A Car, 10 Quai Papacino, 06300 Nice, France
• +33 4 93 56 45 50

We offer laundry services :

• Items given before 09:00 are returned the same day before 19:00.

Price List:
• Blouse:
Laundry 8 EUR
pressing 8 EUR
• Coat:
Laundry 26 EUR
pressing 26 EUR
• Dress:
Laundry 26 EUR
pressing 26 EUR
• Jeans:
Laundry 13 EUR
pressing 13 EUR
• Nightdress:
Laundry 10.50 EUR
pressing 10.50 EUR
• Polo:
Laundry 9 EUR
pressing 9 EUR
• Pyjamas:
Laundry 8 EUR
pressing 8 EUR
• Scarf:
Laundry 13 EUR
pressing 13 EUR
• Shirt:
Laundry 8 EUR
pressing 8 EUR
• Short:
Laundry 9 EUR
pressing 9 EUR
• Silk dress
• Suit:
Laundry 26 EUR
pressing 26 EUR
• Sweater:
Laundry 9 EUR
pressing 9 EUR
• T-shirt:
Laundry 9 EUR
pressing 9 EUR
• Underwear:
Laundry 3 EUR
pressing 3 EUR

FAQ

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