FAQ

Definitely, Mama Shelter Belgrade has a restaurant:


• Restaurant Mama Restaurant:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 06:30 to 00:00.
 • Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant kids menu
Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

For your corporate events, we offer:
⦁ 5 ateliers sized from 23m² to 93 m² hosting up to 90 persons in theater style.
⦁ All rooms are equipped the latest audio/visual equipment, including LED screens and a Bose© sound system.
•For more info about our meeting rooms layout, click HERE.
• For more info, click HERE.

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• Tesla Destination Charger, Studentski trg 9, Beograd, Serbia
• The distance is 1.6 km from the property
• Directions

Bike parking:
We have a bike parking area.

Mama Shelter Belgrade restaurant offers a brunch only on Sunday from 12:00 PM to 5:00 PM.
The price is 30 EUR per adult, 50% discount for kids from 4 to 12 years old, free of charge for kids up to 4 years old.
Menu: here

Unfortunately we do not offer an online check-in

To submit your feedback, please send an email to: reception.belgrade@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Our Offers:
⦁ Mama Loves Easter: Room + breakfast, brunch & parking
⦁ Sleep & Brunch: Room + breakfast, brunch & late check-out (2 adults)
⦁ Sleep & Eat: Room + breakfast & special dinner dish (2 adults)
⦁ Mama Deal: Room + breakfast
⦁ Sexy Mama: Room + cocktails, breakfast & Sexy Mama box
⦁ Party & Stay: Room + breakfast & parking from €112

You are able to check in anytime after 15:00.
We do not offer an early check-in.

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: belgrade@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

We have a rooftop where you can enjoy the view. It is open all year long daily from 07:00 to 00:00
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

We have 125 rooms.

• 15 Medium Mama from 18 to 21 m² with a capacity of up to 2 guest(s).
• 77 Large Mama from 22 to 30 m² with a capacity of up to 2 guest(s).
• 7 XXL Mama from 43 to 47 m² with a capacity of up to 3 guest(s).
• 5 XXL Mama Double Queen Terrace from 48 to 49 m² with a capacity of up to 6 guest(s).
• 1 XXL Mama Two Bedroom Terrace of 46 m² with a capacity of up to 5 guest(s).
• 20 Large Mama Twin from 22 to 25 m² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.

• Mama Restaurant:
For more information about restaurant reservation, click HERE.

Definitely, we have a gym.
- Open every day: all day

- No age restriction

- No time limit
Access is free for hotel residents

- Our gym is not open to outside visitors.

- The gym is equipped with:
• Treadmill
• Free weights
• Cable pulley machine
• Mats
• Squat rack
• Bench

- Facilities available at the gym:
• Showers
• Lockers
• Towels

To request an invoice, please send an email to: reception.belgrade@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 14:00, subject to availability.
The price is 30 EUR per room.

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Breakfast is served daily from 06:30 to 10:30.
The breakfast is served in Mama Restaurant.

We cannot serve breakfast in room.

To make a rooftop reservation, please send an email to: reception.belgrade@mamashelter.com with the following information:
 • Date
 • Time
 • Email address
 • Phone number

To make a business meeting room reservation, please send an email to: belgrade@mamashelter.com with the following information:
 • Date
 • Number of days
 • Start time
 • End time
 • Number of attendees
 • Number of meeting rooms
 • Number of accommodation (if needed)
 • Special requests
 • Phone number
 • Email address

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: belgrade@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: belgrade@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: belgrade@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

All payments are made upon check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 100% of the value of the reservation will be collected at the time of reservation.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT TLSUSE
• Sabre RT 322592
• Galileo RT E8183
• Worldspan RT ERTLS

The city tax is 1.4 EUR per person per day and it is not included in your rate

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Please send an email to: belgrade@mamashelter.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address