WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guaranty your reservation and keeps the right to pre authorize the provided credit card in the full amount of the reservation prior to the arrival date. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.40 per adult/night Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express, Dina or in cash in Serbian Dinars (RSD). Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express, Dina or in cash in Serbian Dinars (RSD). Mama Shelter does not take cheques. Do not forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document (compulsory for locals and foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting the following documents: - Printed reservation confirmation - Valid credit card - Valid ID document (compulsory for locals and foreigners) Unfortunately, for security reasons we won't be able to let your guest(s) check-in without these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a restaurant in Mama Shelter Belgrade hotel ?

Definitely, Mama Shelter Belgrade has a restaurant:

• Restaurant Mama Restaurant:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 06:30 to 00:00.
• price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant kids menu
Restaurant Mama Restaurant website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu (link)
• High chairs
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Can I book a table in the restaurant of the Mama Shelter Belgrade hotel?

• Mama Restaurant:
For more information about restaurant reservation, click HERE.

Does Mama Shelter Belgrade hotel offer brunch?

Mama Shelter Belgrade restaurant offers a brunch only on Sunday from 12:00 PM to 5:00 PM.
The price is 26 EUR per adult, 50% discount for kids from 4 to 12 years old, free of charge for kids up to 4 years old.
Menu: here

Is there a rooftop terrace at the Mama Shelter Belgrade hotel ?

We have a rooftop where you can enjoy the view. It is open all year long daily from 07:00 to 00:00
For more details about the rooftop, please check this link here

How can I provide feedback about my stay at the hotel Mama Shelter Belgrade?

To submit your feedback, please send an email to: reception.belgrade@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Does Mama Shelter Belgrade hotel provide meeting rooms?

Mama Shelter Belgrade has 5 Ateliers with maximum capacity of 90 seats in theater style. Size from 23m2 up to 93m2. More info: here For inquiries please ask me.

What time is breakfast served at hotel Mama Shelter Belgrade?

Breakfast is served daily from 06:30 to 10:30.
The breakfast is served in Mama Restaurant.

We cannot serve breakfast in room.

What is the breakfast menu at Mama Shelter Belgrade hotel ?

We offer American, English, continental, French breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, brown bread, pancakes, bagels.
. Eggs: boiled eggs, fried eggs, omelettes, scrambled eggs.
. Cereals: granola, porridge, cereals.
. Fruits & vegetables: fresh fruits, salad, baked beans.
. Dairy: butter, cheese, whole milk, skimmed milk, yogurts.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, cappuccino, coffee, espresso, fresh fruit juice, fruit juice, hot chocolate.
. Others: honey, jams.

How to apply for a job or internship at Mama Shelter Belgrade hotel ?

For any job or internship application, please visit: here

Is there a parking at Mama Shelter Belgrade hotel ?

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• Tesla Destination Charger, Studentski trg 9, Beograd, Serbia
• The distance is 1.6 km from the property
• Directions

Bike parking:
We have a bike parking area.

Does hotel Mama Shelter Belgrade offer private transfer to/from airports or train stations?

Mama offers safe transport from and to the Airport at a price of 35 EUR one way for up to three persons in the vehicle. For any other destination, please contact us at: reception.belgrade@mamashelter.com

Are pets (dogs and cats...) allowed at Mama Shelter Belgrade hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 Euros/pet/stay
• Domesticated pets
• Pets are not accepted in our bars and restaurants.

How many rooms are there at Mama Shelter Belgrade hotel ?

We have 125 rooms.

• 15 Medium Mama from 18 to 21 M² with a capacity of up to 2 guest(s).
• 77 Large Mama from 22 to 30 M² with a capacity of up to 2 guest(s).
• 7 XXL Mama from 43 to 47 M² with a capacity of up to 3 guest(s).
• 5 XXL Mama Double Queen Terrace from 48 to 49 M² with a capacity of up to 6 guest(s).
• 1 XXL Mama Two Bedroom Terrace of 46 M² with a capacity of up to 5 guest(s).
• 20 Large Mama Twin from 22 to 25 M² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.

Are there any gym facilities at Mama Shelter Belgrade hotel ?

Definitely, we have a gym.
- Open every day:

- No time limit

- Our gym is not open to outside visitors.

Does Mama Shelter Belgrade hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Low carb, vegan & vegetarian.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Not available on our menu: Halal, hypoallergenic, kosher & organic.
Lactose free-milk & plant based milk.
See our menu here

Can I make a private transfer reservation to/from the Mama Shelter Belgrade hotel?

To reserve a private transfer, please send an email to: reception.belgrade@mamashelter.com with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Number of cases/luggage

What is the price of breakfast at Mama Shelter Belgrade hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 18 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

What is the smoking policy at Mama Shelter Belgrade hotel ?

In room smoking is not allowed
Smoking is not permitted in our accommodation balconies

What is Mama Shelter Belgrade hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Belgrade hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Belgrade hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Belgrade hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Belgrade hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Belgrade hotel ?

All payments are made upon check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 100% of the value of the reservation will be collected at the time of reservation.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Belgrade hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT TLSUSE
• Sabre RT 322592
• Galileo RT E8183
• Worldspan RT ERTLS

What is the amount of the city tax at Mama Shelter Belgrade hotel ?

The city tax is 1.4 EUR per person per day and is not included in the price of the room.

What are Mama Shelter Belgrade hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Can I upgrade my meal plan at the hotel Mama Shelter Belgrade?

Please send an email to: belgrade@mamashelter.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address

Does Mama Shelter Belgrade hotel do day passes ?

Day use time: 10:00 - 18:00, at 50% of the daily rate.

What time is the check in at Mama Shelter Belgrade hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

FAQ

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