WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guaranty your reservation and keeps the right to pre authorize the provided credit card in the full amount of the reservation prior to the arrival date. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.40 per adult/night Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express, Dina or in cash in Serbian Dinars (RSD). Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express, Dina or in cash in Serbian Dinars (RSD). Mama Shelter does not take cheques. Do not forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document (compulsory for locals and foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting the following documents: - Printed reservation confirmation - Valid credit card - Valid ID document (compulsory for locals and foreigners) Unfortunately, for security reasons we won't be able to let your guest(s) check-in without these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a restaurant in Mama Shelter Belgrade ?

Definitely, Mama Shelter Belgrade has a restaurant:

• Restaurant Mama Restaurant:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 06:30 to 00:00.
- price range: $$
Restaurant Mama Restaurant menu

Restaurant Mama Restaurant drink list

Restaurant Mama Restaurant kids menu

Restaurant Mama Restaurant website

Does Mama Shelter Belgrade have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

Is there a parking at Mama Shelter Belgrade ?

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

What is the price of an airport transfer to/from Mama Shelter Belgrade ?

Mama offers safe transport from and to the Airport at a price of 35 EUR one way for up to three persons in the vehicle. For any other destination, please contact us at: reception.belgrade@mamashelter.com

Is there a rooftop terrace at the Mama Shelter Belgrade?

We have a rooftop where you can enjoy the view. It is open all year long daily from 07:00 to 00:00
For more details about the rooftop, please check this link here

What is the breakfast menu at Mama Shelter Belgrade ?

We offer American, English, continental, French breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, brown bread, pancakes, bagels.
. Eggs: boiled eggs, fried eggs, omelettes, scrambled eggs.
. Cereals: granola, porridge, cereals.
. Fruits & vegetables: fresh fruits, salad, baked beans.
. Dairy: butter, cheese, whole milk, skimmed milk, yogurts.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, cappuccino, coffee, espresso, fresh fruit juice, fruit juice, hot chocolate.
. Others: honey, jams.

What time is the check out at Mama Shelter Belgrade ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 14:00.
The price is 30 EUR per room.

Is there a bar at Mama Shelter Belgrade?

Take a look at our bar details below

•Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: TV and Sports broadcast
- See our drink list here
- Click here for more details

What time is breakfast at Mama Shelter Belgrade ?

Breakfast is served daily from 06:30 to 10:30.
The breakfast is served in Mama Restaurant.

We cannot serve breakfast in room.

What time is the check in at Mama Shelter Belgrade ?

You are able to check in after 15:00.
We do not offer an early check-in.

Is it possible to organize events at Mama Shelter Belgrade?

We'd love to host your event! Thanks a lot for thinking of us!

We offer fully equipped event spaces.

Is it possible to have twin beds at Mama Shelter Belgrade?

The rooms that offer twin/split bed options are XXL Mama Double Queen Terrace and Large Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

What is the price of breakfast at Mama Shelter Belgrade ?

Breakfast is open to guests and visitors:

• Price per adult: 18 EUR

• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

What is the cancellation policy for Mama Shelter Belgrade ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Belgrade provide shuttle services to and from airports?

We do not offer shuttle services.

What are the hygiene and cleaning measures at Mama Shelter Belgrade ?

There are no restrictions on entering the Republic of Serbia.
The recommendation to wear masks indoors remains in force, while wearing masks in health facilities is mandatory.
Our Mama has been awarded the ALL SAFE label.

For more info, click HERE .

How many rooms are there at Mama Shelter Belgrade ?

We have 125 rooms.

• 15 Medium Mama room(s) from 18 to 21 M² with a capacity of up to 2 guest(s).

• 77 Large Mama room(s) from 22 to 30 M² with a capacity of up to 2 guest(s).

• 7 XXL Mama room(s) from 43 to 47 M² with a capacity of up to 3 guest(s).

• 5 XXL Mama Double Queen Terrace room(s) from 48 to 49 M² with a capacity of up to 6 guest(s).

• 1 XXL Mama Two Bedroom Terrace room(s) of 46 M² with a capacity of up to 5 guest(s).

• 20 Large Mama Twin room(s) from 22 to 25 M² with a capacity of up to 2 guest(s).

• Main amenities: mini bar, TV, air conditionner, non smoking.

Does Mama Shelter Belgrade have 24/7 reception?

The front desk is open 24/7

Are pets (dogs and cats...) allowed at Mama Shelter Belgrade ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25 Euros/pet/stay

• Domesticated pets

What are the activities at or close to Mama Shelter Belgrade ?

We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

What is Mama Shelter Belgrade star rating?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Belgrade have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Why is it better to book direct at Mama Shelter Belgrade ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Belgrade ?

We are open all year round.

What are the payment methods accepted at Mama Shelter Belgrade ?

All payments are made upon check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Does Mama Shelter Belgrade work with travel agents?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT TLSUSE

• Sabre RT 322592

• Galileo RT E8183

• Worldspan RT ERTLS

What is the amount of the city tax at Mama Shelter Belgrade?

The city tax is 1.4 EUR per person per day and is not included in the price of the room.

Does Mama Shelter Belgrade do day passes ?

Day use time: 10:00 - 18:00, at 50% of the daily rate.

May we leave our luggage before check in, at Mama Shelter Belgrade ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is there a room service at Mama Shelter Belgrade ?

We don't provide room service.

I can, however, suggest one of these dining options.

FAQ

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