FAQ
You have a question ? We are here to answer you
Is there a restaurant in Mama Shelter Belgrade hotel ?
Definitely, Mama Shelter Belgrade has a restaurant:
• Restaurant Mama Restaurant:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 06:30 to 00:00.
• Price range: $$
Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant kids menu
Restaurant Mama Restaurant website
• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu (link)
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Does Mama Shelter Belgrade hotel provide meeting rooms?
Mama Shelter Belgrade has 5 Ateliers with maximum capacity of 90 seats in theater style. Size from 23m2 up to 93m2. More info: here For inquiries please ask me.
Is there a parking at Mama Shelter Belgrade hotel ?
We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.
Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• Tesla Destination Charger, Studentski trg 9, Beograd, Serbia
• The distance is 1.6 km from the property
• Directions
Bike parking:
We have a bike parking area.
How can I provide feedback about my stay at the hotel Mama Shelter Belgrade?
To submit your feedback, please send an email to: reception.belgrade@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Can I book a table in the restaurant of the Mama Shelter Belgrade hotel?
• Mama Restaurant:For more information about restaurant reservation, click HERE.
Does Mama Shelter Belgrade hotel offer brunch?
Mama Shelter Belgrade restaurant offers a brunch only on Sunday from 12:00 PM to 5:00 PM.
The price is 26 EUR per adult, 50% discount for kids from 4 to 12 years old, free of charge for kids up to 4 years old.
Menu: here
What time is the check out at Mama Shelter Belgrade hotel ?
Regular check-out is until 12:00.
It is possible to request a late check-out until 14:00.
The price is 30 EUR per room.
What time is the check in at Mama Shelter Belgrade hotel ?
You are able to check in anytime after 15:00.
We do not offer an early check-in.
Is there a rooftop terrace at the Mama Shelter Belgrade hotel ?
We have a rooftop where you can enjoy the view. It is open all year long daily from 07:00 to 00:00
Open for guests and visitors.
For more details about the rooftop, please check this link here
How can I get an invoice from the Mama Shelter Belgrade hotel?
To request an invoice, please send an email to: reception.belgrade@mamashelter.com with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
How to apply for a job or internship at Mama Shelter Belgrade hotel ?
For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department
E-mail: resa1@mamashelter.com
How many rooms are there at Mama Shelter Belgrade hotel ?
We have 125 rooms.
• 15 Medium Mama from 18 to 21 m² with a capacity of up to 2 guest(s).
• 77 Large Mama from 22 to 30 m² with a capacity of up to 2 guest(s).
• 7 XXL Mama from 43 to 47 m² with a capacity of up to 3 guest(s).
• 5 XXL Mama Double Queen Terrace from 48 to 49 m² with a capacity of up to 6 guest(s).
• 1 XXL Mama Two Bedroom Terrace of 46 m² with a capacity of up to 5 guest(s).
• 20 Large Mama Twin from 22 to 25 m² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
Are there any gym facilities at Mama Shelter Belgrade hotel ?
Definitely, we have a gym.
- Open every day:
- No age restriction
- No time limit
- Our gym is not open to outside visitors.
- The gym is equipped with:
• Treadmill
• Free weights
• Cable pulley machine
- Facilities available at the gym:
• Showers
• Lockers
• Towels
What is the breakfast menu at Mama Shelter Belgrade hotel ?
We offer American, English, continental, French breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, brown bread, pancakes, bagels.
. Eggs: boiled eggs, fried eggs, omelettes, scrambled eggs.
. Cereals: granola, porridge, cereals.
. Fruits & vegetables: fresh fruits, salad, baked beans.
. Dairy: butter, cheese, whole milk, skimmed milk, yogurts.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, cappuccino, coffee, espresso, fresh fruit juice, fruit juice, hot chocolate.
. Others: honey, jams.
What time is breakfast served at hotel Mama Shelter Belgrade?
Breakfast is served daily from 06:30 to 10:30.
The breakfast is served in Mama Restaurant.
We cannot serve breakfast in room.
What is the price of breakfast at Mama Shelter Belgrade hotel ?
Breakfast is open to guests and visitors:
• Price per adult: 18 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Is the reception at hotel Mama Shelter Belgrade open 24/7?
The front desk is open 24/7
What is Mama Shelter Belgrade hotel star rating ?
Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here
What is the cancellation policy for Mama Shelter Belgrade hotel ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
Does Mama Shelter Belgrade hotel have a reward & loyalty program ?
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
Why is it better to book directly at Mama Shelter Belgrade hotel ?
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
What are the opening/closing dates at Mama Shelter Belgrade hotel ?
We are open all year round.
No renovations have taken place or are planned in the near future.
What are the payment methods accepted at Mama Shelter Belgrade hotel ?
All payments are made upon check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 100% of the value of the reservation will be collected at the time of reservation.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.
Does Mama Shelter Belgrade hotel work with travel agents ?
We are happy to work with travel agents.
The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
The property is also listed on
• Amadeus RT TLSUSE
• Sabre RT 322592
• Galileo RT E8183
• Worldspan RT ERTLS
What is the amount of the city tax at Mama Shelter Belgrade hotel ?
The city tax is 1.4 EUR per person per day and is not included in the price of the room.
What are Mama Shelter Belgrade hotel rate plans?
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
Can I upgrade my meal plan at the hotel Mama Shelter Belgrade?
Please send an email to: belgrade@mamashelter.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address
Is it possible to get a room upgrade at the Mama Shelter Belgrade hotel?
To request a room upgrade, please send an email to: belgrade@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
What is the minimum night stay at the Mama Shelter Belgrade hotel?
There is no minimum stay at our property
How long can I stay at the Mama Shelter Belgrade hotel ?
We offer long-stay discounts
-5% for stays superior to 5 days
-10% for stays superior to 7 days
-12% for stays superior to 10 days
There is no maximum length of stay