Sleep

“for the price in belgrade its not worth it. not even a coffee machine in the room. as soap they have a small soap bar 3 in 1 - bodywash, shampoo and conditioner. Its good for the environment but for this price i would wish a better room equipment with brushes for you teeth, bodywash seperate with shampoo and conditionar. we had the Mama L and it was spacious but idk just not it.. Also some of the people on the reception were nice, some of them seemed bored and not really motivated. Not everyone could answer all of the questions, they wanted us to ask someone else the next they bc they dont know instead of calling and asking the right person. did not offer to help with the luggage. The service in the luxury one Hotel for example was waaay better”

Eva M. - 10/01/2025

“Nice hotel, good service and very well located.”

06/01/2025

“Firstly, during my 3-night, 4-day stay at your hotel, no water was provided in the room after each cleaning. I have a child, and I needed water and hot water to prepare baby food. There was no kettle in the room, and I am an All Platinum member. I had to pay for all the water I needed, and most of the time, I had to get it myself. I was unable to benefit from room service on many occasions. On New Year’s Eve, the restaurants were only available with reservations, and we were not allowed in. I believe this is something that should have been communicated to your guests, as it cannot be expected for us to know this beforehand. Other than that, the breakfast was good, and the location is very central. However, since the hotel is located on the shopping mall floor, the elevators are generally very busy. If you are traveling with a child, accessing the hotel can be a bit challenging.”

Mehmet - 04/01/2025

“I booked a ‘Large Mama’ room. When I got the room the floor was extremely dirty, with lots of electric wire stripping scattered around and hair on the floor. I went to the reception to request for a new room. The receptionist gave me a new room but did not apologise for the low standard of cleanliness. Then I found out that the new room is clearly smaller than the old one, as the old one had space for two chairs in front of the window (like the photo advertised in the mama shelter Belgrade website) but the new one has no space for chairs at all, which clearly matches the ‘Medium Mama’ room photo. I went back to the receptionist to request for a refund of the difference in price but she and her colleague tried to gaslight me into believing the two rooms are the same size. The colleague even said the rooms are only 2 squared meters in difference, which is clearly not true after looking at the fire escape route map on the door. I have submitted a complaint and currently waiting for a response. I had high hopes for the standard of stay at Mama Shelter Belgrade, but I am thoroughly disappointed.”

J - 03/01/2025

“I went for a business trip, so it was just a place to sleep, but it was clean and comfortable. The only thing I missed are slippers in the room.”

30/12/2024

“We spent 2 nights in room 702 on the top floor. The room had an amazing view of the park and fortress just across the street but also of the river in the distance. It would have been beautiful to sit on the balcony in the summer and enjoy the view. The room itself was nicely designed. There was a comfy bed and sofa, big TV with many movies in several languages. We usually don't watch movies while traveling, but this time we made an exception because the selection of movies was really broad. There were 4 coffee capsules for the Nespresso machine and selection of tea which was replenished every day by housekeeping. The WiFi signal was strong and stable in our room. The annoying thing was, however, the sound of the ventilation in the bathroom and air-conditioning in the room. It was particularly disturbing during the night. This needs to be fixed. The small gym was on the 3rd floor and there were enough dumbbells, one multipurpose machine, one bench, and also some machines for running. Note that the gym is truly small. I'd say 4 people max at a time. We didn't have anything to drink or eat at the hotel but the restaurant on the 5th floor looked busy throughout the day. It was very strange that the hotel doesn't offer a welcome drink to Accor Limitless members. We've never experienced this at any other Accor hotel before. Overall, the hotel is still new, in a great location, the design is interesting, staff were friendly and polite, but the noise inside our room and no welcome drinks for loyal clients plus the small gym make me rate it with 4 stars only. Lastly, they still keep signs with COVID-19 restrictions in the hotel (on walls, next to elevators, etc.) That's truly bizarre and they should just remove them; it's time to move on.”

Dave - 28/12/2024

“We recently stayed at this hotel and was extremely satisfied with every aspect of my visit. The staff was incredibly professional, welcoming, and always ready to assist with a smile. The room was spotless, comfortable, and well-equipped with all the necessary amenities.”

25/12/2024

“It's my 2nd time in your hotel in the last year. we had an amazing time ! for sure we will come again !”

18/12/2024

“Great location, friendly stuff and warm environment”

Teams - 16/12/2024

“Love it! The best staff in all of Belgrade. Great job guys 👏👏👏”

Bane - 13/12/2024