WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Tax: 14% + local tourist tax: 1.5%. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a rooftop terrace at the Mama Shelter Los Angeles hotel ?

We have a rooftop where you can enjoy the view. It is open all year long daily from 12:00 to 00:00
Open for guests and visitors.
For more details about the rooftop, please check this link here

Is there a restaurant in Mama Shelter Los Angeles hotel ?

Definitely, Mama Shelter Los Angeles Hollywood has a restaurant:

• Restaurant Mama Restaurant:
• Contemporary, Casual Dining
• Open on Wed, Thu, Fri, Sat and Sun.
• Open all year.
• Opening times:
• Wed: from 07:00 to 22:30.
• Thu: from 07:00 to 22:30.
• Fri: from 07:00 to 22:30.
• Sat: from 08:00 to 22:30.
• Sun: from 08:00 to 22:30.
• Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required

Can I make a rooftop reservation at the Mama Shelter Los Angeles hotel ?

For more information about rooftop reservation, click HERE .

Is there a parking at Mama Shelter Los Angeles hotel ?

We offer a secure parking space at a rate of 55 USD/day.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
We offer a valet parking service for 55 USD/day.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.

How can I get an invoice from the Mama Shelter Los Angeles hotel?

To request an invoice, please send an email to: reception.la@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

How can I provide feedback about my stay at the hotel Mama Shelter Los Angeles?

To submit your feedback, please send an email to: losangeles@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Do you accept kids at Mama Shelter Los Angeles hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: losangeles@mamashelter.com.

Does Mama Shelter Los Angeles hotel offer any entertainment programs?

DJ set, live entertainment and much more....
Click here for more details.

What time is the check in at Mama Shelter Los Angeles hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What are the payment methods accepted at Mama Shelter Los Angeles hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 USD per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

What is the amount of the city tax at Mama Shelter Los Angeles hotel ?

Our city tax is 9.5% and it is included in the rate.

What is the breakfast menu at Mama Shelter Los Angeles hotel ?

We offer continental, American breakfast.
See menu items below:
. Breads & cakes: toasts, pancakes, pastries.
. Eggs: fried eggs, scrambled eggs.
. Cereals: cereals, porridge.
. Fruits & vegetables: salad.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: american coffee, cappuccino, espresso, fresh fruit juice, tea.
. Others: honey, jams.

Is there a bar at Mama Shelter Los Angeles hotel ?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Tue: from 17:00 to 00:00.
• Sun: from 10:00 to 00:00.
• Sat: from 10:00 to 00:00.
• Fri: from 17:00 to 00:00.
• Thu: from 17:00 to 00:00.
• Wed: from 17:00 to 00:00.
• Mon: from 17:00 to 00:00.
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: Live entertainment
• Happy hour: from 16:00 to 18:00

- Have a look at our menu
- See our drink list here
- Click here for more details

What is the price of breakfast at Mama Shelter Los Angeles hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 15 USD
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

Do rooms at Mama Shelter Los Angeles hotel include a welcome tray, coffee machine or kettle?

We do not offer welcome tray service.

Is the reception at hotel Mama Shelter Los Angeles open 24/7?

The front desk is open 24/7

Does Mama Shelter Los Angeles hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

What is Mama Shelter Los Angeles hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Los Angeles hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Why is it better to book directly at Mama Shelter Los Angeles hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Los Angeles hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Los Angeles hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LAXMLA
• Sabre RT 282963
• Galileo RT B4761
• Worldspan RT MALAX

What are Mama Shelter Los Angeles hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter Los Angeles hotel?

To request a room upgrade, please send an email to: losangeles@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Los Angeles hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Los Angeles hotel ?

The longer you stay, the more you save. Ask me for quote.

How early can I book a room at the Mama Shelter Los Angeles hotel ?

Book in advance and save with the Advance Saver Rate. Ask me for a quote.

What time is the check out at Mama Shelter Los Angeles hotel ?

Check-out is until 12:00.

We are not able to offer late check-outs

May we leave our luggage before check in, at Mama Shelter Los Angeles hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What time is breakfast served at hotel Mama Shelter Los Angeles?

Breakfast is served daily from 07:00 to 13:00 and from 08:00 to 15:00 on weekends.
The breakfast is served in The main restaurant. .

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

FAQ

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