WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Tax: 14% + local tourist tax: 1.5%. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a rooftop terrace at the Mama Shelter Los Angeles?

We have a rooftop where you can enjoy the view. It is open all year long daily from 12:00 to 00:00
For more details about the rooftop, please check this link here

Is there a restaurant in Mama Shelter Los Angeles ?

Definitely, Mama Shelter Los Angeles has a restaurant:
• Restaurant Mama Restaurant:
- Contemporary, Casual Dining
- Open on Wed, Thu, Fri, Sat and Sun.
- Open all year.
• Opening times:
- Wed: from 07:00 to 22:30.
- Thu: from 07:00 to 22:30.
- Fri: from 07:00 to 22:30.
- Sat: from 08:00 to 22:30.
- Sun: from 08:00 to 22:30.
- price range: $$
Restaurant Mama Restaurant menu

Restaurant Mama Restaurant drink list

Restaurant Mama Restaurant website

Is there a bar at Mama Shelter Los Angeles?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Tue: from 17:00 to 00:00.
• Sun: from 10:00 to 00:00.
• Sat: from 10:00 to 00:00.
• Fri: from 17:00 to 00:00.
• Thu: from 17:00 to 00:00.
• Wed: from 17:00 to 00:00.
• Mon: from 17:00 to 00:00.
• Open to public

• Pets are not accepted in the restaurant
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: Live entertainment
• Happy hour: from 16:00 to 18:00

- Have a look at our menu
- See our drink list here
- Click here for more details

Is there a parking at Mama Shelter Los Angeles ?

We offer a secure parking space at a rate of 55 USD/day.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
We offer a valet parking service for 55 USD/day.

What time is the check in at Mama Shelter Los Angeles ?

You are able to check in after 15:00.
We do not offer an early check-in.

Are pets (dogs and cats...) allowed at Mama Shelter Los Angeles ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 80USD/pet/day (tax excluded)
• 80USD/pet/day (tax excluded)
• Domesticated and friendly pets, accepted in the rooftop restaurant

Is the reception at hotel Mama Shelter Los Angeles open 24/7?

The front desk is open 24/7

What are the payment methods accepted at Mama Shelter Los Angeles ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

What are the opening/closing dates at Mama Shelter Los Angeles ?

We are open all year round.

What time is the check out at Mama Shelter Los Angeles ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00

Are there any gym facilities at Mama Shelter Los Angeles ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Equinox Hollywood
1550 Vine St, Hollywood, CA 90028, United States
The distance is 0.5 km from the property
Directions

Does Mama Shelter Los Angeles hotel offer any entertainment programs?

DJ set, live entertainment and much more....
Click here for more details.

Are rooms in Mama Shelter Los Angeles equipped with a mini bar?

Sorry, but we do not offer a minibar.

What is the amount of the city tax at Mama Shelter Los Angeles?

Our city tax is 9.5% and it is included in the rate.

Why is it better to book direct at Mama Shelter Los Angeles ?

These are the advantages of booking direct with us:
• Best rate guarantee

What is Mama Shelter Los Angeles star rating?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Los Angeles ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Los Angeles have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Does Mama Shelter Los Angeles work with travel agents?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LAXMLA
• Sabre RT 282963
• Galileo RT B4761
• Worldspan RT MALAX

What are Mama Shelter Los Angeles hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) the arrival day
- Not flexible: not changeable, not refundable.
However, Mama has some other good deals in store for you: here
- Room upgrades are available. The price is the difference between the rate of the room booked and the room you wish to upgrade to.

May we leave our luggage before check in, at Mama Shelter Los Angeles ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What time is breakfast served at hotel Mama Shelter Los Angeles?

Breakfast is served daily from 07:00 to 13:00 and from 08:00 to 15:00 on weekends.
The breakfast is served in The main restaurant. .

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is the price of breakfast at Mama Shelter Los Angeles ?

Breakfast is open to guests and visitors:
• Price per adult: 15 USD
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

What is the breakfast menu at Mama Shelter Los Angeles ?

We offer continental, American breakfast.
See menu items below:
. Breads & cakes: toasts, pancakes, pastries.
. Eggs: fried eggs, scrambled eggs.
. Cereals: cereals, porridge.
. Fruits & vegetables: salad.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: american coffee, cappuccino, espresso, fresh fruit juice, tea.
. Others: honey, jams.

Does Mama Shelter Los Angeles hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Low carb, organic, vegan & vegetarian.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Is there a room service at Mama Shelter Los Angeles ?

We don't provide room service.

Is there a free wifi at Mama Shelter Los Angeles ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
4G and 5G also available.

What are the activities at or close to Mama Shelter Los Angeles ?

We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

Do you sell public transport tickets & passes at the Mama Shelter Los Angeles hotel ?

We are sorry we don't sell metro/bus tickets. You can buy them at the closest metro station or directly on the bus
You can also buy them at:
• Sunset / Wilcox
Los Angeles, Hollywood, CA 90028, United States
Details - Directions

Can Mama Shelter Los Angeles arrange special requests like wine, birthday cake, flowers, decoration, etc.?

We are not able to accommodate special requests.

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