FAQ

Is there a rooftop terrace at the Mama Shelter Los Angeles?

We have a rooftop where you can enjoy the view. It is open all year long daily from 12:00 to 00:00
For more details about the rooftop, please check this link here

Is there a parking at Mama Shelter Los Angeles ?

We offer a secure parking space at a rate of 45 USD/day.
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
We offer a valet parking service for 45 USD/day.

Is it possible to organize events at Mama Shelter Los Angeles?

We'd love to host your event! Thanks a lot for thinking of us!

We offer fully equipped event spaces.

Is there a restaurant in Mama Shelter Los Angeles ?

Definitely, Mama Shelter Los Angeles has a restaurant:

• Restaurant Mama Restaurant:
- Contemporary, Casual Dining
- Open on Wed, Thu, Fri, Sat and Sun.
- Open all year.

• Opening times:
- Wed: from 07:00 to 22:30.
- Thu: from 07:00 to 22:30.
- Fri: from 07:00 to 22:30.
- Sat: from 08:00 to 22:30.
- Sun: from 08:00 to 22:30.
- price range: $$
Restaurant Mama Restaurant menu

Restaurant Mama Restaurant drink list

Restaurant Mama Restaurant website

What time is the check in at Mama Shelter Los Angeles ?

You are able to check in after 15:00.
We do not offer an early check-in.

Is there a bar at Mama Shelter Los Angeles?

Take a look at our bar details below

•Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Tue: from 17:00 to 00:00.
- Sun: from 10:00 to 00:00.
- Sat: from 10:00 to 00:00.
- Fri: from 17:00 to 00:00.
- Thu: from 17:00 to 00:00.
- Wed: from 17:00 to 00:00.
- Mon: from 17:00 to 00:00.
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: Live entertainment
- Have a look at our menu
- See our drink list here
- Click here for more details

What is the cancellation policy for Mama Shelter Los Angeles ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Los Angeles have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

Do you accept kids at Mama Shelter Los Angeles ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: losangeles@mamashelter.com.

What are the payment methods accepted at Mama Shelter Los Angeles ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Is there a swimming pool at Mama Shelter Los Angeles ?

We don't have a swimming pool.
We can recommend you this one below:
Hollywood Pool
1122 Cole Ave, Los Angeles, CA 90038, États-Unis
Details
Directions

Is there a room service at Mama Shelter Los Angeles ?

We don't provide room service.

I can, however, suggest one of these dining options.

is it possible to request a specific floor at Mama Shelter Los Angeles?

We have 5 floors, a lift on each floor which is fully wheelchair accessible.

Does Mama Shelter Los Angeles have connecting rooms ?

We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.

Does the Mama Shelter Los Angeles equipped with a shower, bathtub or jacuzzi?

All rooms have a shower.

What time is the check out at Mama Shelter Los Angeles ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00

May we leave our luggage before check in, at Mama Shelter Los Angeles ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Are pets (dogs and cats...) allowed at Mama Shelter Los Angeles ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 80USD/pet/day (tax excluded)

• 80USD/pet/day (tax excluded)

• Domesticated and friendly pets, accepted in the rooftop restaurant

• Domesticated and friendly pets, accepted in the rooftop restaurant

Are there any gym facilities at Mama Shelter Los Angeles ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Equinox Hollywood
1550 Vine St, Hollywood, CA 90028, United States
The distance is 0.5 km from the property
Directions

What is the amount of the city tax at Mama Shelter Los Angeles?

Our city tax is 9.5% and it is included in the rate.

What is Mama Shelter Los Angeles star rating?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Los Angeles have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Why is it better to book direct at Mama Shelter Los Angeles ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Los Angeles ?

We are open all year round.

Does Mama Shelter Los Angeles work with travel agents?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on

• Amadeus RT LAXMLA

• Sabre RT 282963

• Galileo RT B4761

• Worldspan RT MALAX

Does Mama Shelter Los Angeles have 24/7 reception?

The front desk is open 24/7

What time is breakfast at Mama Shelter Los Angeles ?

Breakfast is served daily from 07:00 to 13:00 and from 08:00 to 15:00 on weekends.
The breakfast is served in The main restaurant. .

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is the price of breakfast at Mama Shelter Los Angeles ?

Breakfast is open to guests and visitors:

• Price per adult: 15 USD
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

What is the breakfast menu at Mama Shelter Los Angeles ?

We offer continental, American breakfast.
See menu items below:
. Breads & cakes: toasts, pancakes, pastries.
. Eggs: fried eggs, scrambled eggs.
. Cereals: cereals, porridge.
. Fruits & vegetables: salad.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: american coffee, cappuccino, espresso, fresh fruit juice, tea.
. Others: honey, jams.

Is there a free wifi at Mama Shelter Los Angeles ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-And available throughout the hotel (pool and beach are not included).
There is no ethernet connection.
4G and 5G also available.