FAQ

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.luxembourg@mamashelter.com
Phone: +352 20 80 44 00
Toll-Free #: Not available
SMS: Not available

Reservation
Email: luxembourg@mamashelter.com
Phone: +352 42 98 48 699
Toll-Free #: Not available
SMS: Not available

Restaurant
Email: food.luxembourg@mamashelter.com
Phone: +352 691 455 284
Toll-Free #: Not available
SMS: Not available

boutique
Email: reception.luxembourg@mamashelter.com
Phone: +352 20 80 44 00
Toll-Free #: Not available
SMS: Not available

Business center
Email: events.luxembourg@mamashelter.com
Phone: +352 621 172 144
Toll-Free #: Not available
SMS: Not available

Human resources
Email: claire.schreiner@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Marketing
Email: events.luxembourg@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

To request an invoice, please send an email to: reception.luxembourg@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

Definitely, Mama Shelter Luxembourg has 3 restaurants:

Restaurant Mama Shelter Restaurant:
• European, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required
Restaurant Mama Shelter Restaurant menu
Restaurant Mama Shelter Restaurant drink list
Restaurant Mama Shelter Restaurant website

Restaurant Boulangerie:
• European, Cafe
• Open 7/7.
• Open all year.
• Opening times:
 • Mon: from 06:30 to 15:00.
 • Tue: from 06:30 to 15:00.
 • Wed: from 06:30 to 15:00.
 • Fri: from 06:30 to 15:00.
 • Thu: from 06:30 to 15:00.
 • Sat: from 08:00 to 13:00.
 • Sun: from 08:00 to 13:00.
• Price range: $
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 15 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required

Restaurant Rooftop:
• Tapas, Fast Casual
• Open on Tue, Wed, Thu, Fri and Sat.
• Closed from 08-OCT to 01-APR.
• Opening times:
 • Wed: from 16:00 to 00:00.
 • Fri: from 16:00 to 00:00.
 • Thu: from 16:00 to 00:00.
 • Sat: from 16:00 to 00:00.
 • Tue: from 16:00 to 00:00.
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required
Restaurant Rooftop website

We have a rooftop where you can enjoy the view. It is open between 15-APR and 07-OCT every day except Sunday and Monday.
• Opening times:
- Tue: from 16:00 to 00:00.
- Wed: from 16:00 to 00:00.
- Thu: from 16:00 to 00:00.
- Fri: from 16:00 to 00:00.
- Sat: from 16:00 to 00:00.
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

To submit your feedback, please send an email to: reception.luxembourg@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

• Mama Shelter Restaurant:
For more information about restaurant reservation, click HERE.

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: claire.schreiner@mamashelter.com

Mama organises tailor-made celebrations: birthdays, private lunches, showcases and parties, in our Ateliers, on the rooftop or in the CineMama. The private spaces hold up to 170 people. Ask us for a quote.
•For more info, click HERE.

The hotel offers a brunch only on Sunday from 12:30 to 16:00.
The price is 54 EUR per adult.
26€ for kids ( 3 - 11 years )

An entertainment area is reserved for children, from 13:00 to 15:00 on Sundays, supervised by BG WORLD's approved entertainers.
( within the limits of available places and from 3 years old .)

Mama is ready to meet all your work needs with a selection of Ateliers, plus her first ever Mama Works to make co-working easy as pie. There’s even a CineMama, a screening facility for chic and comfortable viewing. When it’s time to play, chill out in a rooftop sunbed and for a good night’s sleep , look no further than our rooms…
Info: here For inquiries please ask me.

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: luxembourg@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: luxembourg@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: luxembourg@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

We offer a secure parking space at a rate of 21 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Vel'oh Station no 15, Theater Plaz, 0 Côte d'Eich, 1450 Luxembourg

We are sorry, but we do not take reservations.

Mama Works is inside the hotel: two floors dedicated to work and events, with a 130 m² coworking space for up to 36 people, meeting rooms (our Ateliers), the CineMama screening room and a bakery. Small private offices are also available.
Detailed info : here

We don't provide room service.

To make a business meeting room reservation, please send an email to: luxembourg@mamashelter.com with the following information:
 • Date
 • Number of days
 • Start time
 • End time
 • Number of attendees
 • Number of meeting rooms
 • Number of accommodation (if needed)
 • Special requests
 • Phone number
 • Email address

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: luxembourg@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in Mama Shelter Restaurant.

Sorry, we are unable to serve breakfast in rooms.

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

• If you have booked directly with the hotel:
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: reception.luxembourg@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
For more info, click HERE.

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LUXTER
• Sabre RT 385696
• Galileo RT F8960
• Worldspan RT ERLUX

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: luxembourg@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number