FAQ
You have a question ? We are here to answer you
Is there a restaurant in Mama Shelter Luxembourg hotel ?
Definitely, Mama Shelter Luxembourg has 3 restaurants:
• Restaurant Mama Shelter Restaurant:
• European, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
• price range: $$
Restaurant Mama Shelter Restaurant menu
Restaurant Mama Shelter Restaurant drink list
Restaurant Mama Shelter Restaurant website
• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
• Restaurant Boulangerie:
• European, Cafe
• Open 7/7.
• Open all year.
• Opening times:
• Mon: from 06:30 to 15:00.
• Tue: from 06:30 to 15:00.
• Wed: from 06:30 to 15:00.
• Fri: from 06:30 to 15:00.
• Thu: from 06:30 to 15:00.
• Sat: from 07:00 to 12:00.
• Sun: from 07:00 to 12:00.
• price range: $
• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 15 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
• Restaurant Rooftop:
• Tapas, Fast Casual
• Open on Tue, Wed, Thu, Fri, Sat and Sun.
• Open all year.
• Opening times:
• Tue: from 16:00 to 00:00.
• Wed: from 16:00 to 00:00.
• Thu: from 16:00 to 00:00.
• Fri: from 16:00 to 00:00.
• Sat: from 16:00 to 00:00.
• Sun: from 15:00 to 21:00.Restaurant Rooftop website
• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required
How can I provide feedback about my stay at the hotel Mama Shelter Luxembourg?
To submit your feedback, please send an email to: reception.luxembourg@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
How to apply for a job or internship at Mama Shelter Luxembourg hotel ?
For any job or internship application, please visit: here
Can I book a table in the restaurant of the Mama Shelter Luxembourg hotel?
• Mama Shelter Restaurant:For more information about restaurant reservation, click HERE.
Is there a rooftop terrace at the Mama Shelter Luxembourg hotel ?
We do have a rooftop where you can enjoy a great view. It's open during Spring and Summer, for opening times and animation please go to the agenda tab.
Is there a parking at Mama Shelter Luxembourg hotel ?
We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Electric cars:
We have a charging station for electric vehicles at no extra cost.
Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Vel'oh Station no 15, Theater Plaz, 0 Côte d'Eich, 1450 Luxembourg
• The distance is 1.9 km from the property
• Directions
Does Mama Shelter Luxembourg hotel offer brunch?
The hotel offers a brunch only on Sunday from 12:30 to 16:00.
The price is 52 EUR per adult.
26€ for kids ( 3 - 11 years )
An entertainment area is reserved for children, from 13:00 to 15:00 on Sundays, supervised by BG WORLD's approved entertainers.
( within the limits of available places and from 3 years old )
Does Mama Shelter Luxembourg hotel provide a special diet and allergy-free menu ?
Our restaurant is able to accommodate the following dietary requirements
Available at all times: Vegan & vegetarian.
Not available on our menu: Halal, hypoallergenic, kosher, low carb & organic.
Almond-free, dairy-free, egg-free, gluten-free, lactose free-milk, nut-free, peanut-free, plant based milk, seafood-free, sesame-free & soy-free.
Does Mama Shelter Luxembourg hotel provide meeting rooms?
Mama is ready to meet all your work needs with a selection of Ateliers, plus her first ever Mama Works to make co-working easy as pie. There’s even a CineMama, a screening facility for chic and comfortable viewing. When it’s time to play, chill out in a rooftop sunbed and for a good night’s sleep , look no further than our rooms…
Info: here For inquiries please ask me.
Are there any gym facilities at Mama Shelter Luxembourg hotel ?
Unfortunately, we do not have a gym.
We can recommend you this one below:
JIMS Kirchberg
7 Av. John F. Kennedy, 1855 Luxembourg, Lussemburgo
The distance is 0.4 km from the property
Directions
Is it possible to get takeaway food delivered to the Mama Shelter Luxembourg hotel?
A take away service is available.
Have a look at our MENU
Phone: +352 691 455 284
Is there a bar at Mama Shelter Luxembourg hotel ?
Take a look at our bar details below
Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Open to public
• Pets are not accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: Live entertainment
• No happy hour
- Have a look at our menu
- See our drink list here
- Click here for more details
What time is breakfast served at hotel Mama Shelter Luxembourg?
Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The main restaurant. We do not offer room service..
We cannot serve breakfast in room.
What is the cancellation policy for Mama Shelter Luxembourg hotel ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
Are pets (dogs and cats...) allowed at Mama Shelter Luxembourg hotel ?
We are pet friendly and your best friend is welcome with a couple of conditions:
• no maximum weight
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.
What is the price of breakfast at Mama Shelter Luxembourg hotel ?
Breakfast is open to guests and visitors:
• Price per adult: 25 EUR
• Price for kids (under 12) : 12 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Can Mama Shelter Luxembourg hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?
We are not able to accommodate special requests.
What are the payment methods accepted at Mama Shelter Luxembourg hotel ?
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.
What is Mama Shelter Luxembourg hotel star rating ?
Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here
Does Mama Shelter Luxembourg hotel have a reward & loyalty program ?
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
Why is it better to book directly at Mama Shelter Luxembourg hotel ?
By booking directly with us, you will enjoy the following benefits (subject to availability):
- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service
What are the opening/closing dates at Mama Shelter Luxembourg hotel ?
We are open all year round.
No renovations have taken place or are planned in the near future.
Does Mama Shelter Luxembourg hotel work with travel agents ?
We are happy to work with travel agents.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
The property is also listed on
• Amadeus RT LUXTER
• Sabre RT 385696
• Galileo RT F8960
• Worldspan RT ERLUX
What is the amount of the city tax at Mama Shelter Luxembourg hotel ?
There is no city tax
What are Mama Shelter Luxembourg hotel rate plans?
We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here
Does Mama Shelter Luxembourg hotel do day passes ?
During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 129 EUR
What time is the check in at Mama Shelter Luxembourg hotel ?
You are able to check in anytime after 15:00.
We do not offer an early check-in.
What time is the check out at Mama Shelter Luxembourg hotel ?
Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.
Is it possible to request a late check-out at the Mama Shelter Luxembourg hotel?
To request a late checkout, please send an email to: reception.luxembourg@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address
May we leave our luggage before check in, at Mama Shelter Luxembourg hotel ?
Secure luggage storage is available for all our guests for free before check-in and after check-out.