WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express and Luxembourg Vouchers of €50, as long as they are filled in with the name of the person making the reservation and without prepayment of the reservation. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a restaurant in Mama Shelter Luxembourg ?

Definitely, Mama Shelter Luxembourg has 3 restaurants:

• Restaurant Mama Shelter Restaurant:
- European, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Shelter Restaurant menu

Restaurant Mama Shelter Restaurant drink list

Restaurant Mama Shelter Restaurant website

• Restaurant Boulangerie:
- European, Cafe
- Open on Mon, Tue, Wed, Thu and Fri.
- Open all year.

• Opening times:
- Mon: from 06:30 to 15:00.
- Tue: from 06:30 to 15:00.
- Wed: from 06:30 to 15:00.
- Thu: from 06:30 to 15:00.
- Fri: from 06:30 to 15:00.
- price range: $

• Restaurant Rooftop:
- Tapas, Fast Casual
- Open on Wed, Thu, Fri and Sat.
- Closed from 20/10 to 20/04.

• Opening times:
- 24h a day.
Restaurant Rooftop website

Is there a parking at Mama Shelter Luxembourg ?

We offer a secure parking space at a rate of 17 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Which language does the staff speaks at Mama Shelter Luxembourg ?

Our team speaks English and French.

Is there a rooftop terrace at the Mama Shelter Luxembourg?

We have a rooftop where you can enjoy the view. It is open between 20 April and 20 October every day except sunday, monday and tuesday from 17:00 to 01:00
For more details about the rooftop, please check this link here

Does Mama Shelter Luxembourg hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:30 to 16:00.
The price is 44 EUR per adult.

What time is the check in at Mama Shelter Luxembourg ?

You are able to check in after 15:00.
We do not offer an early check-in.

What are the payment methods accepted at Mama Shelter Luxembourg ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Does Mama Shelter Luxembourg have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Does Mama Shelter Luxembourg hotel provide meeting rooms?

Mama is ready to meet all your work needs with a selection of Ateliers, plus her first ever Mama Works to make co-working easy as pie. There’s even a CineMama, a screening facility for chic and comfortable viewing. When it’s time to play, chill out in a rooftop sunbed and for a good night’s sleep , look no further than our rooms…
Info: here For inquiries please ask me.

Does Mama Shelter Luxembourg provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

What is the price of breakfast at Mama Shelter Luxembourg ?

Breakfast is open to guests and visitors:

• Price per adult: 22 EUR

• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

What is the cancellation policy for Mama Shelter Luxembourg ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is breakfast served at hotel Mama Shelter Luxembourg?

Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

What is Mama Shelter Luxembourg star rating?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Do the rooms at Mama Shelter Luxembourg have iron and ironing board?

Iron and ironing board are at your disposal on request for free.

Are there any gym facilities at Mama Shelter Luxembourg ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
JIMS Kirchberg
7 Av. John F. Kennedy, 1855 Luxembourg, Lussemburgo
The distance is 0.4 km from the property
Directions

Are pets (dogs and cats...) allowed at Mama Shelter Luxembourg ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25EUR/pet/day

• 12 kg maximum

• Domesticated pets, accepted in the restaurant

Is there a bar at Mama Shelter Luxembourg?

Take a look at our bar details below

•Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: Live entertainment
- Have a look at our menu
- See our drink list here
- Click here for more details

Does Mama Shelter Luxembourg hotel offer any entertainment programs?

DJ set, live entertainment and much more....
Click here for more details.

Does Mama Shelter Luxembourg have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
For more information about our loyalty program, click here.
To subscribe to our newsletter, click here.
To join our loyalty program, click here.

Why is it better to book direct at Mama Shelter Luxembourg ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Luxembourg ?

We are open all year round.

Does Mama Shelter Luxembourg work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT LUXTER

• Sabre RT 385696

• Galileo RT F8960

• Worldspan RT ERLUX

What is the amount of the city tax at Mama Shelter Luxembourg?

There is no city tax

What are Mama Shelter Luxembourg hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Luxembourg do day passes ?

During the day we can offer the following services:

• Designation : from 10:00 to 18:00 from 79 EUR

What time is the check out at Mama Shelter Luxembourg ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

May we leave our luggage before check in, at Mama Shelter Luxembourg ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Luxembourg open 24/7?

The front desk is open 24/7

What is the breakfast menu at Mama Shelter Luxembourg ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, pastries.
. Eggs: scrambled eggs, fried eggs, omelettes, boiled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: cold meats, bacon, sausages.
. Drinks: cappuccino, coffee, espresso, fresh fruit juice, fruit juice, hot chocolate, american coffee.
. Others: honey, jams.

FAQ

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