FAQ

Is there a restaurant in Mama Shelter Luxembourg ?

Definitely, Mama Shelter Luxembourg has 3 restaurants:

• Restaurant Mama Shelter Restaurant:
- European, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Shelter Restaurant menu

Restaurant Mama Shelter Restaurant drink list

Restaurant Mama Shelter Restaurant website



• Restaurant Boulangerie:
- European, Cafe
- Open on Mon, Tue, Wed, Thu and Fri.
- Open all year.

• Opening times:
- from 06:30 to 15:00.
- from 06:30 to 15:00.
- from 06:30 to 15:00.
- from 06:30 to 15:00.
- from 06:30 to 15:00.
- price range: $


• Restaurant Rooftop:
- Tapas, Fast Casual
- Open on Wed, Thu, Fri and Sat.
- Closed from 20/10 to 20/04.

• Opening times:
- 24h a day.
Restaurant Rooftop website

Is there a bar at Mama Shelter Luxembourg?

Take a look at our bar details below

•Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Access: Open to public
- Pets are not accepted
• No dress code is required
- Free services: Live entertainment
- Have a look at our menu
- See our drink list here
- Click here for more details

Is it possible to purchase a prepaid voucher at Mama Shelter Luxembourg?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Is there a parking at Mama Shelter Luxembourg ?

We offer a secure parking space at a rate of 17 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Does Mama Shelter Luxembourg provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Is there a rooftop terrace at the Mama Shelter Luxembourg?

We have a rooftop where you can enjoy the view. It is open between 20 April and 20 October every day except sunday, monday and tuesday from 17:00 to 01:00
For more details about the rooftop, please check this link here

What is the cancellation policy for Mama Shelter Luxembourg ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a room service at Mama Shelter Luxembourg ?

We don't provide room service.

I can, however, suggest one of these dining options.

Is it possible to organize events at Mama Shelter Luxembourg?

We'd love to host your event! Thanks a lot for thinking of us!

We have event rooms fully equipped for events.

What time is the check in at Mama Shelter Luxembourg ?

You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.

What time is breakfast at Mama Shelter Luxembourg ?

Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

Do you accept kids at Mama Shelter Luxembourg ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.luxembourg@mamashelter.com.

What is the price of breakfast at Mama Shelter Luxembourg ?

Breakfast is open to guests and visitors:

• Price per adult: 22 EUR

• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival and enjoy the buffet !

Is Mama Shelter Luxembourg baby-friendly?

Babies are welcome.
We are able to provide you the following items:

• Baby cot (15 EUR per day)

• Bottle warmer

• High chair

What are the payment methods accepted at Mama Shelter Luxembourg ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.

What is the breakfast menu at Mama Shelter Luxembourg ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, pastries.
. Eggs: scrambled eggs, fried eggs, omelettes, boiled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, cheese, whole milk, yogurts.
. Meat & fish: cold meats, bacon, sausages.
. Drinks: cappuccino, coffee, espresso, fresh fruit juice, fruit juice, hot chocolate, american coffee.
. Others: honey, jams.

What are the activities at or close to Mama Shelter Luxembourg ?

Our hotel does not provide any tourist pass

Does Mama Shelter Luxembourg have 24/7 reception?

The front desk is open 24/7

Does Mama Shelter Luxembourg have family rooms ?

Our hotel is family friendly.
Family rooms for 3 people and more:

• Large Mama Double Double

• Large Mama Double

Are there any gym facilities at Mama Shelter Luxembourg ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
JIMS Kirchberg
7 Av. John F. Kennedy, 1855 Luxembourg, Lussemburgo
The distance is 0.4 km from the hotel
Directions

What time is the check out at Mama Shelter Luxembourg ?

Regular check-out is until 12:00

Although, It is possible to request a late check-out until 15:00.
The price is 30EUR per room.

Late check-outs must be requested directly at the front desk and are subject to availability

Is there a swimming pool at Mama Shelter Luxembourg ?

We don't have a swimming pool

How can we get to Mama Shelter Luxembourg from the closest airport or train station ?

From Luxembourg Airport take the bus line 16 to Hesperange, cité Um Schlass, stop at Jean Monnet (20 minutes). Mama is 9 min walk.
From Luxembourg train station take the tram (direction Luxexpo) and stop at Philharmonie/Mudam (16 minutes). Mama is 5 min walk.
Public transportation in Luxembourg is complimentary.

How many rooms are there at Mama Shelter Luxembourg ?

The hotel has 145 rooms.


• 96 Medium Mama Double room(s) from 17 to 20 M² with a capacity of up to 2 guests.

• 5 Large Mama Double Double room(s) of 31 M² with a capacity of up to 4 guests.

• 24 Mediuma Mama Twin room(s) of 20 M² with a capacity of up to 2 guests.

• 20 Large Mama Double room(s) from 25 to 31 M² with a capacity of up to 3 guests.

• Main amenities: TV, air conditionner, non smoking.

Where exactly is Mama Shelter Luxembourg situated ?

Here is the address of the hotel
2 Rue du Fort Niedergruenewald, 1616 Luxembourg.
Click on DETAILS to see it on the map

Are pets (dogs and cats...) allowed at Mama Shelter Luxembourg ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/day

• 12 kg maximum

• Domesticated pets, accepted in the restaurant

What are the hygiene and cleaning measures at Mama Shelter Luxembourg ?

The health pass is not compulsory anymore, however, you will need a mask in the public transportation.

For more info, click HERE .

Which language does the staff speaks at Mama Shelter Luxembourg ?

Our team speaks English and French.

May we leave our luggage before check in, at Mama Shelter Luxembourg ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What is supplied in the bathrooms at Mama Shelter Luxembourg ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo and cotton swabs
Upon request:
For free:
Bedroom slippers, toothbrush, toothpaste and hairbrush
Not available:
Bathrobe, hair conditioner, shower cap, magnifying mirror, bidet, beach towels and swimming pool towels