FAQ

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.luxembourg@mamashelter.com
Phone:+35220804400
Toll-Free #:Not available
SMS: Not available

Reservation
Email: luxembourg@mamashelter.com
Phone:+352429848699
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.luxembourg@mamashelter.com
Phone:+352691455284
Toll-Free #:Not available
SMS: Not available

We offer a secure parking space at a rate of 21 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Vel'oh Station no 15, Theater Plaz, 0 Côte d'Eich, 1450 Luxembourg
• The distance is 1.9 km from the property
• Directions

Definitely, Mama Shelter Luxembourg has 3 restaurants:


• Restaurant Mama Shelter Restaurant:
 • European, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$

Restaurant Mama Shelter Restaurant menu
Restaurant Mama Shelter Restaurant drink list
Restaurant Mama Shelter Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required


• Restaurant Boulangerie:
 • European, Cafe
 • Open 7/7.
 • Open all year.
• Opening times:
 • Mon: from 06:30 to 15:00.
 • Tue: from 06:30 to 15:00.
 • Wed: from 06:30 to 15:00.
 • Fri: from 06:30 to 15:00.
 • Thu: from 06:30 to 15:00.
 • Sat: from 08:00 to 13:00.
 • Sun: from 08:00 to 13:00.
 • Price range: $
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 15 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required


• Restaurant Rooftop:
 • Tapas, Fast Casual
 • Open on Tue, Wed, Thu, Fri and Sat.
 • Open all year.
• Opening times:
 • Tue: from 16:00 to 00:00.
 • Wed: from 16:00 to 00:00.
 • Thu: from 16:00 to 00:00.
 • Fri: from 16:00 to 00:00.
 • Sat: from 16:00 to 00:00.

Restaurant Rooftop website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

To request an invoice, please send an email to: reception.luxembourg@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

To submit your feedback, please send an email to: reception.luxembourg@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

We have a rooftop where you can enjoy the view. It is open between 10-JUN and 10-JUN every day except Sunday and Monday.
• Opening times:
- Tue: from 16:00 to 00:00.
- Wed: from 16:00 to 00:00.
- Thu: from 16:00 to 00:00.
- Fri: from 16:00 to 00:00.
- Sat: from 16:00 to 00:00.
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

The hotel offers a brunch only on Sunday from 12:30 to 16:00.
The price is 53 EUR per adult.
26€ for kids ( 3 - 11 years )

An entertainment area is reserved for children, from 13:00 to 15:00 on Sundays, supervised by BG WORLD's approved entertainers.
( within the limits of available places and from 3 years old .)

• Mama Shelter Restaurant:
For more information about restaurant reservation, click HERE.

We are sorry, but we do not take reservations.

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: luxembourg@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: luxembourg@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: luxembourg@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Unfortunately, we do not have a gym.
We can recommend you this one below:
JIMS Kirchberg
7 Av. John F. Kennedy, 1855 Luxembourg, Lussemburgo
The distance is 0.4 km from the property
Directions

You are able to check in anytime after 15:00.
We do not offer an early check-in.

The front desk is open 24/7

Unfortunately we do not offer an online check-in

Our restaurant is able to accommodate the following dietary requirements.

Available at all times:
Vegan and vegetarian.

Available upon request (let us know at check-in):
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free and soy-free.

Not available on our menu:
Halal, hypoallergenic, kosher, low carb and organic.

A takeaway service is available.
Have a look at our MENU
Phone: +352 691 455 284

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: luxembourg@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LUXTER
• Sabre RT 385696
• Galileo RT F8960
• Worldspan RT ERLUX

There is no city tax

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: luxembourg@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay