FAQ
You have a question ? We are here to answer you
How to apply for a job or internship at Mama Shelter Luxembourg hotel ?
For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department
E-mail: resa1@mamashelter.com
Is there a restaurant in Mama Shelter Luxembourg hotel ?
Definitely, Mama Shelter Luxembourg has 3 restaurants:
• Restaurant Mama Shelter Restaurant:
• European, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:00.
• Price range: $$
Restaurant Mama Shelter Restaurant menu
Restaurant Mama Shelter Restaurant drink list
Restaurant Mama Shelter Restaurant website
• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
• Restaurant Boulangerie:
• European, Cafe
• Open 7/7.
• Open all year.
• Opening times:
• Mon: from 06:30 to 15:00.
• Tue: from 06:30 to 15:00.
• Wed: from 06:30 to 15:00.
• Fri: from 06:30 to 15:00.
• Thu: from 06:30 to 15:00.
• Sat: from 07:00 to 12:00.
• Sun: from 07:00 to 12:00.
• Price range: $
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 15 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• High chairs
• No dress code is required
• Restaurant Rooftop:
• Tapas, Fast Casual
• Open on Tue, Wed, Thu, Fri and Sat.
• Open all year.
• Opening times:
• Tue: from 16:00 to 00:00.
• Wed: from 16:00 to 00:00.
• Thu: from 16:00 to 00:00.
• Fri: from 16:00 to 00:00.
• Sat: from 16:00 to 00:00.Restaurant Rooftop website
• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required
How can I provide feedback about my stay at the hotel Mama Shelter Luxembourg?
To submit your feedback, please send an email to: reception.luxembourg@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Can I book a table in the restaurant of the Mama Shelter Luxembourg hotel?
• Mama Shelter Restaurant:For more information about restaurant reservation, click HERE.
Is there a rooftop terrace at the Mama Shelter Luxembourg hotel ?
We do have a rooftop where you can enjoy a great view. It's open during Spring and Summer, for opening times and animation please go to the agenda tab.
Is there a parking at Mama Shelter Luxembourg hotel ?
We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.
Electric cars:
We have a charging station for electric vehicles at no extra cost.
Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Vel'oh Station no 15, Theater Plaz, 0 Côte d'Eich, 1450 Luxembourg
• The distance is 1.9 km from the property
• Directions
Does Mama Shelter Luxembourg hotel offer brunch?
The hotel offers a brunch only on Sunday from 12:30 to 16:00.
The price is 52 EUR per adult.
26€ for kids ( 3 - 11 years )
An entertainment area is reserved for children, from 13:00 to 15:00 on Sundays, supervised by BG WORLD's approved entertainers.
( within the limits of available places and from 3 years old )
Can I make a rooftop reservation at the Mama Shelter Luxembourg hotel ?
To make a rooftop reservation, please send an email to: reception.luxembourg@mamashelter.com with the following information:
• Date
• Time
• Email address
• Phone number
Does Mama Shelter Luxembourg hotel offer any entertainment programs?
DJ set, live entertainment and much more....
Click here for more details.
Is there a room service at Mama Shelter Luxembourg hotel ?
We don't provide room service.
Is it possible to get takeaway food delivered to the Mama Shelter Luxembourg hotel?
A take away service is available.
Have a look at our MENU
Phone: +352 691 455 284
Does Mama Shelter Luxembourg hotel provide a special diet and allergy-free menu ?
Our restaurant is able to accommodate the following dietary requirements
Available at all times: Vegan & vegetarian.
Not available on our menu: Halal, hypoallergenic, kosher, low carb & organic.
Almond-free, dairy-free, egg-free, gluten-free, lactose free-milk, nut-free, peanut-free, plant based milk, seafood-free, sesame-free & soy-free.
Are there any gym facilities at Mama Shelter Luxembourg hotel ?
Unfortunately, we do not have a gym.
We can recommend you this one below:
JIMS Kirchberg
7 Av. John F. Kennedy, 1855 Luxembourg, Lussemburgo
The distance is 0.4 km from the property
Directions
Where exactly is Mama Shelter Luxembourg hotel situated ?
This is our address
2 Rue du Fort Niedergruenewald, 1616 Luxembourg.
Click on DETAILS to see it on the map
What is Mama Shelter Luxembourg hotel star rating ?
Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here
What is the cancellation policy for Mama Shelter Luxembourg hotel ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
Does Mama Shelter Luxembourg hotel have a reward & loyalty program ?
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
Why is it better to book directly at Mama Shelter Luxembourg hotel ?
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
What are the opening/closing dates at Mama Shelter Luxembourg hotel ?
We are open all year round.
No renovations have taken place or are planned in the near future.
What are the payment methods accepted at Mama Shelter Luxembourg hotel ?
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.
Does Mama Shelter Luxembourg hotel work with travel agents ?
We are happy to work with travel agents.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
The property is also listed on
• Amadeus RT LUXTER
• Sabre RT 385696
• Galileo RT F8960
• Worldspan RT ERLUX
What is the amount of the city tax at Mama Shelter Luxembourg hotel ?
There is no city tax
What are Mama Shelter Luxembourg hotel rate plans?
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
Is it possible to get a room upgrade at the Mama Shelter Luxembourg hotel?
To request a room upgrade, please send an email to: luxembourg@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
What is the minimum night stay at the Mama Shelter Luxembourg hotel?
There is no minimum stay at our property
How long can I stay at the Mama Shelter Luxembourg hotel ?
We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay
Does Mama Shelter Luxembourg hotel do day passes ?
During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 129 EUR
Can I make a day use or day pass reservation at the Mama Shelter Luxembourg hotel ?
To make a day-use booking, please send an email to: luxembourg@mamashelter.com with the following information:
• Desired date
• Desired check-in time
• Desired check out time
• Number of adults
• Number of children
• Number of baby cots
• Number of room(s)
• Email address
• Phone number
What time is the check out at Mama Shelter Luxembourg hotel ?
Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.
Is it possible to request a late check-out at the Mama Shelter Luxembourg hotel?
To request a late checkout, please send an email to: reception.luxembourg@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address