FAQ

Luxembourg
  • Popular
  • Paris West
  • Paris East
  • Luxembourg
  • Belgrade
  • Bordeaux
  • Lille
  • London Shoreditch
  • Los Angeles Hollywood
  • Lyon
  • Marseille
  • Prague
  • Toulouse
  • Roma
  • Lisboa
  • Paris La Défense
  • Dubai
  • Rennes
  • Dijon
  • Nice

You have a question ? We are here to answer you

How to apply for a job or internship at Mama Shelter Luxembourg hotel ?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Is there a restaurant in Mama Shelter Luxembourg hotel ?

Definitely, Mama Shelter Luxembourg has 3 restaurants:


• Restaurant Mama Shelter Restaurant:
 • European, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:00.
 • Price range: $$

Restaurant Mama Shelter Restaurant menu
Restaurant Mama Shelter Restaurant drink list
Restaurant Mama Shelter Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required


• Restaurant Boulangerie:
 • European, Cafe
 • Open 7/7.
 • Open all year.
• Opening times:
 • Mon: from 06:30 to 15:00.
 • Tue: from 06:30 to 15:00.
 • Wed: from 06:30 to 15:00.
 • Fri: from 06:30 to 15:00.
 • Thu: from 06:30 to 15:00.
 • Sat: from 07:00 to 12:00.
 • Sun: from 07:00 to 12:00.
 • Price range: $
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 15 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• No dress code is required


• Restaurant Rooftop:
 • Tapas, Fast Casual
 • Open on Tue, Wed, Thu, Fri and Sat.
 • Open all year.
• Opening times:
 • Tue: from 16:00 to 00:00.
 • Wed: from 16:00 to 00:00.
 • Thu: from 16:00 to 00:00.
 • Fri: from 16:00 to 00:00.
 • Sat: from 16:00 to 00:00.Restaurant Rooftop website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 60 pax.
• Pets are accepted in the restaurant.
• Our restaurant is kids friendly.
• No dress code is required

How can I provide feedback about my stay at the hotel Mama Shelter Luxembourg?

To submit your feedback, please send an email to: reception.luxembourg@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Can I book a table in the restaurant of the Mama Shelter Luxembourg hotel?

• Mama Shelter Restaurant:
For more information about restaurant reservation, click HERE.

Is there a rooftop terrace at the Mama Shelter Luxembourg hotel ?

We do have a rooftop where you can enjoy a great view. It's open during Spring and Summer, for opening times and animation please go to the agenda tab.

Is there a parking at Mama Shelter Luxembourg hotel ?

We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Vel'oh Station no 15, Theater Plaz, 0 Côte d'Eich, 1450 Luxembourg
• The distance is 1.9 km from the property
Directions

Does Mama Shelter Luxembourg hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:30 to 16:00.
The price is 52 EUR per adult.
26€ for kids ( 3 - 11 years )

An entertainment area is reserved for children, from 13:00 to 15:00 on Sundays, supervised by BG WORLD's approved entertainers.
( within the limits of available places and from 3 years old )

Can I make a rooftop reservation at the Mama Shelter Luxembourg hotel ?

To make a rooftop reservation, please send an email to: reception.luxembourg@mamashelter.com with the following information:
 • Date
 • Time
 • Email address
 • Phone number

Does Mama Shelter Luxembourg hotel offer any entertainment programs?

DJ set, live entertainment and much more....
Click here for more details.

Is there a room service at Mama Shelter Luxembourg hotel ?

We don't provide room service.

Is it possible to get takeaway food delivered to the Mama Shelter Luxembourg hotel?

A take away service is available.
Have a look at our MENU
Phone: +352 691 455 284

Does Mama Shelter Luxembourg hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Not available on our menu: Halal, hypoallergenic, kosher, low carb & organic.
Almond-free, dairy-free, egg-free, gluten-free, lactose free-milk, nut-free, peanut-free, plant based milk, seafood-free, sesame-free & soy-free.

Are there any gym facilities at Mama Shelter Luxembourg hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
JIMS Kirchberg
7 Av. John F. Kennedy, 1855 Luxembourg, Lussemburgo
The distance is 0.4 km from the property
Directions

Where exactly is Mama Shelter Luxembourg hotel situated ?

This is our address
2 Rue du Fort Niedergruenewald, 1616 Luxembourg.
Click on DETAILS to see it on the map

What is Mama Shelter Luxembourg hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Luxembourg hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Luxembourg hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Luxembourg hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Luxembourg hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Luxembourg hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Luxembourg hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LUXTER
• Sabre RT 385696
• Galileo RT F8960
• Worldspan RT ERLUX

What is the amount of the city tax at Mama Shelter Luxembourg hotel ?

There is no city tax

What are Mama Shelter Luxembourg hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter Luxembourg hotel?

To request a room upgrade, please send an email to: luxembourg@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Luxembourg hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Luxembourg hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Luxembourg hotel do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 129 EUR

Can I make a day use or day pass reservation at the Mama Shelter Luxembourg hotel ?

To make a day-use booking, please send an email to: luxembourg@mamashelter.com with the following information:
 • Desired date
 • Desired check-in time
 • Desired check out time
 • Number of adults
 • Number of children
 • Number of baby cots
 • Number of room(s)
 • Email address
 • Phone number

What time is the check out at Mama Shelter Luxembourg hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

Is it possible to request a late check-out at the Mama Shelter Luxembourg hotel?

To request a late checkout, please send an email to: reception.luxembourg@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

Sorry, there is no result for your research, try to ask our chatbot :)