FAQ

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.paris@mamashelter.com
Phone:+33143484545
Toll-Free #:Not available
SMS: Not available

Reservation
Email: paris@mamashelter.com
Phone:+33143484848
Toll-Free #:Not available
SMS: Not available

Concierge
Email: reception.paris@mamashelter.com
Phone:+33143484545
Toll-Free #:Not available
SMS: Not available

Events
Email: events.pariseast@mamashelter.com
Phone:+33143484848
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.pariseast@mamashelter.com
Phone:+33143484545
Toll-Free #:+33660198839
SMS: Not available

We offer a secure parking space at a rate of 25 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• 12.5 parkings vélos - deux-roues - Richard Lenoir, Rue Richard Lenoir, Paris, França

We are sorry, but we do not take reservations

To submit your feedback, please send an email to: reception.paris@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: reception.paris@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: reception.paris@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: reception.paris@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Definitely, Mama Shelter Paris East has a restaurant:


• Restaurant Mama Restaurant :
 • French, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 00:00.
 • Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

We have a rooftop where you can enjoy the view. It is open between 01-MAY and 30-SEP every day except Monday and Tuesday.
• Opening times:
- Wed: from 15:00 to 22:00.
- Thu: from 15:00 to 22:00.
- Fri: from 15:00 to 22:00.
- Sat: from 15:00 to 22:00.
- Sun: from 15:00 to 22:00.
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

This is our address
109 Rue de Bagnolet, 75020 Paris, France.
Click on DETAILS to see it on the map

Children are welcome.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.paris@mamashelter.com.

To request an invoice, please send an email to: reception.paris@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

To make a rooftop reservation, please send an email to: food.pariseast@mamashelter.com with the following information:
 • Date
 • Time
 • Email address
 • Phone number

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 122) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

All rooms have a shower.

Secure luggage storage is available for all our guests for free before check-in and after check-out.

We have 170 rooms.
(Room types for maximum 2 pax)

Small Mama Single: 8 rooms
• Surface: 15 to 17 m²
• Max occupancy per room: 1 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 single bed , TV

In room smoking is not allowed

Small Mama Double: 7 rooms
• Surface: 15 to 17 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed , TV

In room smoking is not allowed

Medium Mama Double: 103 rooms
• Surface: 17 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed , TV

In room smoking is not allowed

Medium Mama Twin: 13 rooms
• Surface: 17 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 2 single beds , TV

In room smoking is not allowed

Medium Mama Corner: 6 rooms
• Surface: 21 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed , TV

In room smoking is not allowed

Large Mama Double: 7 rooms
• Surface: 21 to 25 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed , TV

In room smoking is not allowed

Large Mama Triple: 3 rooms
• Surface: 21 to 25 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 3 single beds , TV

In room smoking is not allowed

Medium Mama Terrace: 4 rooms
• Surface: 17 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed , TV

In room smoking is not allowed

XL Mama Terrace: 1 rooms
• Surface: 35 to 35 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed , TV

In room smoking is not allowed

XL Mama Family: 9 rooms
• Surface: 34 to 42 m²
• Max occupancy per room: 4 adults and 0 children
• Composition: 2 bedrooms, 1 bathroom with WC
• Equipment: 2 queen size beds , TV

In room smoking is not allowed

The hotel offers brunch only on Saturday and Sunday from 12:00 to 16:00.
The price is 46 EUR per adult
Menu brunch: here

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

We do not have any promo code available.

We do not offer welcome tray service.

Our residence is part of Mama Shelter .
- Star rating: 2 stars.
- Service category: Midscale.
More info here

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: reception.paris@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

• If you have booked directly with the hotel:
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: reception.paris@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
For more info, click HERE.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus PARSHE
• Sabre PARSHE
• Galileo 91215
• Worldspan SHPAR

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.