FAQ

Is there a parking at Mama Shelter Paris East ?

We offer a secure parking space at a rate of 25 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

What is the cancellation policy for Mama Shelter Paris East ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a restaurant in Mama Shelter Paris East ?

Definitely, Mama Shelter Paris East has a restaurant:

• Restaurant Mama Restaurant :
- French, Casual Dining
- Open 7/7.
- Open all year.
- price range: $$
Restaurant Mama Restaurant menu

Restaurant Mama Restaurant website

Does Mama Shelter Paris East have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

Is there a rooftop terrace at the Mama Shelter Paris East?

We have a perfect rooftop to get away from the hustle and bustle of Paris and relax with a good cocktail or a barbecue. It is accessible between May 2nd and September 30th every day from 5pm to 11pm. For more details, click here: here

Where exactly is Mama Shelter Paris East situated ?

This is our address
109 Rue de Bagnolet, 75020 Paris, France.
Click on DETAILS to see it on the map

What time is the check in at Mama Shelter Paris East ?

You are able to check in after 15:00.
We do not offer an early check-in.

Does the Mama Shelter Paris East equipped with a shower, bathtub or jacuzzi?

All rooms have a shower.

Do you accept kids at Mama Shelter Paris East ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.paris@mamashelter.com.

How many rooms are there at Mama Shelter Paris East ?

We have 170 rooms.


• 8 Small Mama Single room(s) from 15 to 17 M² with a capacity of up to 1 guest(s).

• 7 Small Mama Double room(s) from 15 to 17 M² with a capacity of up to 2 guest(s).

• 103 Medium Mama Double room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).

• 13 Medium Mama Twin room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).

• 6 Medium Mama Corner room(s) of 21 M² with a capacity of up to 2 guest(s).

• 7 Large Mama Double room(s) from 21 to 25 M² with a capacity of up to 2 guest(s).

• 3 Large Mama Triple room(s) from 21 to 25 M² with a capacity of up to 3 guest(s).

• 4 Medium Mama Terrace room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).

• 1 XL Mama Terrace room(s) of 35 M² with a capacity of up to 2 guest(s).

• 9 XL Mama Family room(s) from 34 to 42 M² with a capacity of up to 4 guest(s).

• Main amenities: TV, air conditionner, non smoking.

What are the payment methods accepted at Mama Shelter Paris East ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

What is the size of the beds at Mama Shelter Paris East ?

Small Mama Single rooms have 1 single bed(120x200cm)
Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Twin rooms have 2 single beds(120x200cm)
Medium Mama Corner rooms have 1 queen size bed(160x200cm)
Large Mama Double rooms have 1 queen size bed(160x200cm)
Large Mama Triple rooms have 3 single beds(120x200cm)
Medium Mama Terrace rooms have 1 queen size bed(160x200cm)
XL Mama Terrace rooms have 1 queen size bed(160x200cm)
XL Mama Family rooms have 2 queen size beds(160x200cm)

Does Mama Shelter Paris East have family rooms ?

2 x Medium Mama Double = XL Mama Family

Is there a bar at Mama Shelter Paris East?

Take a look at our bar details below

•Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Mon: from 11:00 to 00:00.
- Tue: from 11:00 to 00:00.
- Wed: from 11:00 to 01:30.
- Thu: from 11:00 to 01:30.
- Fri: from 11:00 to 01:30.
- Sat: from 11:00 to 01:30.
- Sun: from 11:00 to 00:00.
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: TV, Sports broadcast and Live entertainment
- Click here for more details

What time is breakfast at Mama Shelter Paris East ?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

Do rooms at Mama Shelter Paris East hotel include welcoming platters or coffee machines?

The rooms are not equipped with coffee machines.

Is Mama Shelter Paris East baby-friendly?

Babies are welcome.
We are able to provide you the following items:

• Baby cot (15 EUR per day)

• High chair
Click here for more details.

What is the price of breakfast at Mama Shelter Paris East ?

Breakfast is open to guests and visitors:

• Price per adult: 21 EUR

• Price for kids (under 122) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

Does Mama Shelter Paris East have rooms with a view?

One side is Media library, the other side is railway track

What is Mama Shelter Paris East star rating?

Our hotel is part of Mama Shelter Paris East.
- Star rating: 2 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris East have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Why is it better to book direct at Mama Shelter Paris East ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Paris East ?

We are open all year round.

Does Mama Shelter Paris East work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on

• Amadeus PARSHE

• Sabre PARSHE

• Galileo 91215

• Worldspan SHPAR

What is the amount of the city tax at Mama Shelter Paris East?

The city tax is 1,88 EUR per person per day and it is not included in the room rate

Does Mama Shelter Paris East do day passes ?

During the day we can offer the following services:

• Designation : from 10:00 to 17:00 from 89 EUR

What time is the check out at Mama Shelter Paris East ?

Check-out is until 12:00.

We are not able to offer late check-outs

May we leave our luggage before check in, at Mama Shelter Paris East ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Does Mama Shelter Paris East have 24/7 reception?

The front desk is open 24/7

What is the breakfast menu at Mama Shelter Paris East ?

We offer continental, American, English, French breakfast.
See menu items below:
. Breads & cakes: baguette, brown bread, toasts, pastries.
. Eggs: boiled eggs, fried eggs, omelettes, scrambled eggs.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits, grilled tomatoes, salad, pickled vegetables.
. Dairy: butter, cheese, skimmed milk, whole milk, yogurts.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, cappuccino, coffee, espresso, fresh fruit juice, fruit juice, hot chocolate, cold chocolate.
. Others: honey, jams.