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You have a question ? We are here to answer you

How can I provide feedback about my stay at the hotel Mama Shelter Paris East?

To submit your feedback, please send an email to: reception.paris@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a parking at Mama Shelter Paris East hotel ?

We offer a secure parking space at a rate of 25 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• 12.5 parkings vélos - deux-roues - Richard Lenoir, Rue Richard Lenoir, Paris, França
• The distance is 3.1 km from the property
Directions

Is there a restaurant in Mama Shelter Paris East hotel ?

Definitely, Mama Shelter Paris East has a restaurant:


• Restaurant Mama Restaurant :
 • French, Casual Dining
 • Open 7/7.
 • Open all year.
 • Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

What is the cancellation policy for Mama Shelter Paris East hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is the check in at Mama Shelter Paris East hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What are the payment methods accepted at Mama Shelter Paris East hotel ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 100% of the value of the reservation will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Where exactly is Mama Shelter Paris East hotel situated ?

This is our address
109 Rue de Bagnolet, 75020 Paris, France.
Click on DETAILS to see it on the map
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What time is breakfast served at hotel Mama Shelter Paris East?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in The main restaurant.

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

Is there a rooftop terrace at the Mama Shelter Paris East hotel ?

We have a rooftop where you can enjoy the view. It is open between 01 May and 30 September daily from 17:00 to 23:00
For more details about the rooftop, please check this link here

Does Mama Shelter Paris East hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Do you accept kids at Mama Shelter Paris East hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.paris@mamashelter.com.

What time is the check out at Mama Shelter Paris East hotel ?

Check-out is until 12:00.

We are not able to offer late check-outs

Are pets (dogs and cats...) allowed at Mama Shelter Paris East hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25EUR/pet/day
• 12 kg maximum
• Domesticated pets
• Pets are not accepted in our bars and restaurants.

is it possible to request a specific floor at Mama Shelter Paris East hotel ?

We have 7 floors, a lift on each floor which is fully wheelchair accessible.

What is supplied in the bathrooms at Mama Shelter Paris East hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Is there a room service at Mama Shelter Paris East hotel ?

We don't provide room service.

Does Mama Shelter Paris East hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Low carb, organic, vegan & vegetarian.
Gluten-free.

Available upon request (let us know at check-in): Sesame-free & soy-free.

Not available on our menu: Halal, hypoallergenic & kosher.
Almond-free, dairy-free, egg-free, lactose free-milk, nut-free, peanut-free, plant based milk & seafood-free.

Is there a free wifi at Mama Shelter Paris East hotel ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
Both 4G and 5G networks are also available.

Are there any gym facilities at Mama Shelter Paris East hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Fitness Park
65 Rue de Bagnolet, 75020 Paris, France
The distance is 0.7 km from the property
Directions

What is Mama Shelter Paris East hotel star rating ?

Our hotel is part of Mama Shelter .
- Star rating: 2 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris East hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Paris East hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Paris East hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Paris East hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus PARSHE
• Sabre PARSHE
• Galileo 91215
• Worldspan SHPAR

What is the amount of the city tax at Mama Shelter Paris East hotel ?

The city tax is 3.25 EUR per person per day and it is not included in your rate

What are Mama Shelter Paris East hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Can I upgrade my meal plan at the hotel Mama Shelter Paris East?

Please send an email to: paris@mamashelter.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

What is the minimum night stay at the Mama Shelter Paris East hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Paris East hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Paris East hotel do day passes ?

During the day we can offer the following services:
• Day Pass : from 10:00 to 17:00 from 89 EUR

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