WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.13 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Departure must be before midday, Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.at the latest.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a parking at Mama Shelter Paris East ?

We offer a secure parking space at a rate of 25 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Is there a restaurant in Mama Shelter Paris East ?

Definitely, Mama Shelter Paris East has a restaurant:

• Restaurant Mama Restaurant :
- French, Casual Dining
- Open 7/7.
- Open all year.
- price range: $$
Restaurant Mama Restaurant menu

Restaurant Mama Restaurant website

Is there a rooftop terrace at the Mama Shelter Paris East?

We have a perfect rooftop to get away from the hustle and bustle of Paris and relax with a good cocktail or a barbecue. It is accessible between May 2nd and September 30th every day from 17:00 to 23:00.
For more details, click here: here

Does Mama Shelter Paris East have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Where exactly is Mama Shelter Paris East situated ?

This is our address
109 Rue de Bagnolet, 75020 Paris, France.
Click on DETAILS to see it on the map

What is the cancellation policy for Mama Shelter Paris East ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What are the payment methods accepted at Mama Shelter Paris East ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

What is the size of the beds at Mama Shelter Paris East ?

Small Mama Single rooms have 1 single bed(120x200cm)
Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Twin rooms have 2 single beds(120x200cm)
Medium Mama Corner rooms have 1 queen size bed(160x200cm)
Large Mama Double rooms have 1 queen size bed(160x200cm)
Large Mama Triple rooms have 3 single beds(120x200cm)
Medium Mama Terrace rooms have 1 queen size bed(160x200cm)
XL Mama Terrace rooms have 1 queen size bed(160x200cm)
XL Mama Family rooms have 2 queen size beds(160x200cm)

How many rooms are there at Mama Shelter Paris East ?

We have 170 rooms.

• 8 Small Mama Single room(s) from 15 to 17 M² with a capacity of up to 1 guest(s).

• 7 Small Mama Double room(s) from 15 to 17 M² with a capacity of up to 2 guest(s).

• 103 Medium Mama Double room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).

• 13 Medium Mama Twin room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).

• 6 Medium Mama Corner room(s) of 21 M² with a capacity of up to 2 guest(s).

• 7 Large Mama Double room(s) from 21 to 25 M² with a capacity of up to 2 guest(s).

• 3 Large Mama Triple room(s) from 21 to 25 M² with a capacity of up to 3 guest(s).

• 4 Medium Mama Terrace room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).

• 1 XL Mama Terrace room(s) of 35 M² with a capacity of up to 2 guest(s).

• 9 XL Mama Family room(s) from 34 to 42 M² with a capacity of up to 4 guest(s).

• Main amenities: TV, air conditionner, non smoking.

What time is breakfast served at hotel Mama Shelter Paris East?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in The main restaurant.

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

Are rooms in hotel Mama Shelter Paris East equipped with a shower, bathtub, or jacuzzi?

All rooms have a shower.

What time is the check in at Mama Shelter Paris East ?

You are able to check in after 15:00.
We do not offer an early check-in.

Do you accept kids at Mama Shelter Paris East ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.paris@mamashelter.com.

What is the price of breakfast at Mama Shelter Paris East ?

Breakfast is open to guests and visitors:

• Price per adult: 21 EUR

• Price for kids (under 122) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

Is it possible to have twin beds at Mama Shelter Paris East?

The rooms that offer twin/split bed options are Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

Is Mama Shelter Paris East baby-friendly?

Babies are welcome.
We are able to provide you the following items:

• Baby cot (15 EUR per day)

• High chair
Click here for more details.

Does Mama Shelter Paris East have family rooms ?

2 x Medium Mama Double = XL Mama Family

Is there a bar at Mama Shelter Paris East?

Take a look at our bar details below

•Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Mon: from 11:00 to 00:00.
- Tue: from 11:00 to 00:00.
- Wed: from 11:00 to 01:30.
- Thu: from 11:00 to 01:30.
- Fri: from 11:00 to 01:30.
- Sat: from 11:00 to 01:30.
- Sun: from 11:00 to 00:00.
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: TV, Sports broadcast and Live entertainment
- Click here for more details

Does Mama Shelter Paris East hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Low carb, organic, vegan & vegetarian.
Gluten-free, sesame-free & soy-free.
Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free & seafood-free.

What are the opening/closing dates at Mama Shelter Paris East ?

We are open all year round.

What is Mama Shelter Paris East star rating?

Our hotel is part of Mama Shelter Paris East.
- Star rating: 2 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris East have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
For more information about our loyalty program, click here.
To subscribe to our newsletter, click here.
To join our loyalty program, click here.

Why is it better to book direct at Mama Shelter Paris East ?

These are the advantages of booking direct with us:

• Best rate guarantee

Does Mama Shelter Paris East work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus PARSHE

• Sabre PARSHE

• Galileo 91215

• Worldspan SHPAR

What is the amount of the city tax at Mama Shelter Paris East?

The city tax is 1,88 EUR per person per day and it is not included in the room rate

What are Mama Shelter Paris East hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Paris East do day passes ?

During the day we can offer the following services:

• Designation : from 10:00 to 17:00 from 89 EUR

What time is the check out at Mama Shelter Paris East ?

Check-out is until 12:00.

We are not able to offer late check-outs

May we leave our luggage before check in, at Mama Shelter Paris East ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Paris East open 24/7?

The front desk is open 24/7

FAQ

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