FAQ

Paris East
  • Popular
  • Paris West
  • Paris East
  • Luxembourg
  • Belgrade
  • Bordeaux
  • Lille
  • London Shoreditch
  • Los Angeles
  • Lyon
  • Marseille
  • Prague
  • Toulouse
  • Roma
  • Lisboa
  • Paris La Défense
  • Dubaï
  • Rennes
  • Dijon
  • Nice

You have a question ? We are here to answer you

How can I file a complaint about my stay at the Mama Shelter Paris East hotel?

We are sorry to hear you have a complaint.
To submit your grievance, please send an email to: reception.paris@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a parking at Mama Shelter Paris East hotel ?

We offer a secure parking space at a rate of 25 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Electric cars:
We have a charging station for electric vehicles.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• 12.5 parkings vélos - deux-roues - Richard Lenoir, Rue Richard Lenoir, Paris, França
• The distance is 3.1 km from the property
Directions

Is there a restaurant in Mama Shelter Paris East hotel ?

Definitely, Mama Shelter Paris East has a restaurant:

• Restaurant Mama Restaurant :
 • French, Casual Dining
 • Open 7/7.
 • Open all year.
 • price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

What time is the check in at Mama Shelter Paris East hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What are the payment methods accepted at Mama Shelter Paris East hotel ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 100% of the value of the reservation will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Is there a rooftop terrace at the Mama Shelter Paris East hotel ?

We have a perfect rooftop to get away from the hustle and bustle of Paris and relax with a good cocktail or a barbecue. It is accessible between May 2nd and September 30th every day from 17:00 to 23:00.
For more details, click here: here

What is supplied in the bathrooms at Mama Shelter Paris East hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

What is the cancellation policy for Mama Shelter Paris East hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Are there any gym facilities at Mama Shelter Paris East hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Fitness Park
65 Rue de Bagnolet, 75020 Paris, France
The distance is 0.7 km from the property
Directions

Do you accept kids at Mama Shelter Paris East hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.paris@mamashelter.com.

Does Mama Shelter Paris East hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Low carb, organic, vegan & vegetarian.
Gluten-free, sesame-free & soy-free.
Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free & seafood-free.

What is the size of the beds at Mama Shelter Paris East hotel ?

Small Mama Single rooms have 1 single bed(120x200cm)
Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Twin rooms have 2 single beds(120x200cm)
Medium Mama Corner rooms have 1 queen size bed(160x200cm)
Large Mama Double rooms have 1 queen size bed(160x200cm)
Large Mama Triple rooms have 3 single beds(120x200cm)
Medium Mama Terrace rooms have 1 queen size bed(160x200cm)
XL Mama Terrace rooms have 1 queen size bed(160x200cm)
XL Mama Family rooms have 2 queen size beds(160x200cm)

Does Mama Shelter Paris East hotel provide meeting rooms?

More than just a place to stay, Mama’s vibrant Paris hub takes inspiration from the melee of artists, creatives and thinkers that line its cobblestoned neighborhood. here

What time is breakfast served at hotel Mama Shelter Paris East?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in The main restaurant.

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

Are pets (dogs and cats...) allowed at Mama Shelter Paris East hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25EUR/pet/day
• 12 kg maximum
• Domesticated pets
• Pets are not accepted in our bars and restaurants.

Is Mama Shelter Paris East hotel baby-friendly ?

Babies are welcome.
We are able to provide you the following items:
• Baby cot (15 EUR per day)
• High chair
Click here for more details.

What is Mama Shelter Paris East hotel star rating ?

Our hotel is part of Mama Shelter Paris East.
- Star rating: 2 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris East hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Paris East hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Paris East hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Paris East hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus PARSHE
• Sabre PARSHE
• Galileo 91215
• Worldspan SHPAR

What is the amount of the city tax at Mama Shelter Paris East hotel ?

The city tax is 3.25 EUR per person per day and it is not included in the room rate

What are Mama Shelter Paris East hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Paris East hotel do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 17:00 from 89 EUR

May we leave our luggage before check in, at Mama Shelter Paris East hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Paris East open 24/7?

The front desk is open 24/7

What is the price of breakfast at Mama Shelter Paris East hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 122) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

What is the breakfast menu at Mama Shelter Paris East hotel ?

We offer continental, American, English, French breakfast.
See menu items below:
. Breads & cakes: baguette, brown bread, toasts, pastries.
. Eggs: boiled eggs, fried eggs, omelettes, scrambled eggs.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits, grilled tomatoes, salad, pickled vegetables.
. Dairy: butter, cheese, skimmed milk, whole milk, yogurts.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, cappuccino, coffee, espresso, fresh fruit juice, fruit juice, hot chocolate, cold chocolate.
. Others: honey, jams.

Is it possible to make a reservation for a parking space at the Mama Shelter Paris East hotel?

We are sorry, but we do not take reservations

Is there a room service at Mama Shelter Paris East hotel ?

We don't provide room service.

Sorry, there is no result for your research, try to ask our chatbot :)