FAQ

How can I provide feedback about my stay at the hotel Mama Shelter Paris East?

To submit your feedback, please send an email to: reception.paris@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a parking at Mama Shelter Paris East hotel ?

We offer a secure parking space at a rate of 25 EUR/day.
(Max vehicle height accepted: 220 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• 12.5 parkings vélos - deux-roues - Richard Lenoir, Rue Richard Lenoir, Paris, França
• The distance is 3.1 km from the property
• Directions

Is there a restaurant in Mama Shelter Paris East hotel ?

Definitely, Mama Shelter Paris East has a restaurant:


• Restaurant Mama Restaurant :
 • French, Casual Dining
 • Open 7/7.
 • Open all year.
 • Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

What is the cancellation policy for Mama Shelter Paris East hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is the check in at Mama Shelter Paris East hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Where exactly is Mama Shelter Paris East hotel situated ?

This is our address
109 Rue de Bagnolet, 75020 Paris, France.
Click on DETAILS to see it on the map
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Does Mama Shelter Paris East hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Is there a rooftop terrace at the Mama Shelter Paris East hotel ?

We have a rooftop where you can enjoy the view. It is open between 01 May and 30 September daily from 17:00 to 23:00
For more details about the rooftop, please check this link here

What are the payment methods accepted at Mama Shelter Paris East hotel ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 100% of the value of the reservation will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Do you accept kids at Mama Shelter Paris East hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.paris@mamashelter.com.

What time is breakfast served at hotel Mama Shelter Paris East?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in The main restaurant.

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is supplied in the bathrooms at Mama Shelter Paris East hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

What time is the check out at Mama Shelter Paris East hotel ?

Check-out is until 12:00.

We are not able to offer late check-outs

Are pets (dogs and cats...) allowed at Mama Shelter Paris East hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25EUR/pet/day
• 12 kg maximum
• Domesticated pets
• Pets are not accepted in our bars and restaurants.

is it possible to request a specific floor at Mama Shelter Paris East hotel ?

We have 7 floors, a lift on each floor which is fully wheelchair accessible.

How many rooms are there at Mama Shelter Paris East hotel ?

We have 170 rooms.

• 8 Small Mama Single from 15 to 17 m² with a capacity of up to 1 guest(s).
• 7 Small Mama Double from 15 to 17 m² with a capacity of up to 2 guest(s).
• 103 Medium Mama Double from 17 to 21 m² with a capacity of up to 2 guest(s).
• 13 Medium Mama Twin from 17 to 21 m² with a capacity of up to 2 guest(s).
• 6 Medium Mama Corner of 21 m² with a capacity of up to 2 guest(s).
• 7 Large Mama Double from 21 to 25 m² with a capacity of up to 2 guest(s).
• 3 Large Mama Triple from 21 to 25 m² with a capacity of up to 3 guest(s).
• 4 Medium Mama Terrace from 17 to 21 m² with a capacity of up to 2 guest(s).
• 1 XL Mama Terrace of 35 m² with a capacity of up to 2 guest(s).
• 9 XL Mama Family from 34 to 42 m² with a capacity of up to 4 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Why is it better to book directly at Mama Shelter Paris East hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

Is there a room service at Mama Shelter Paris East hotel ?

We don't provide room service.

Does Mama Shelter Paris East hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Low carb, organic, vegan & vegetarian.
Gluten-free.

Available upon request (let us know at check-in): Sesame-free & soy-free.

Not available on our menu: Halal, hypoallergenic & kosher.
Almond-free, dairy-free, egg-free, lactose free-milk, nut-free, peanut-free, plant based milk & seafood-free.

What is Mama Shelter Paris East hotel star rating ?

Our hotel is part of Mama Shelter .
- Star rating: 2 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris East hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

What are the opening/closing dates at Mama Shelter Paris East hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Paris East hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus PARSHE
• Sabre PARSHE
• Galileo 91215
• Worldspan SHPAR

What is the amount of the city tax at Mama Shelter Paris East hotel ?

The city tax is 3.25 EUR per person per day and it is not included in your rate

What are Mama Shelter Paris East hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Can I upgrade my meal plan at the hotel Mama Shelter Paris East?

Please send an email to: paris@mamashelter.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

What is the minimum night stay at the Mama Shelter Paris East hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Paris East hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Paris East hotel do day passes ?

During the day we can offer the following services:
• Day Pass : from 10:00 to 17:00 from 89 EUR

Can I make a day use or day pass reservation at the Mama Shelter Paris East hotel ?

To make a day-use booking, please send an email to: reception.paris@mamashelter.com with the following information:
 • Desired date
 • Desired check-in time
 • Desired check out time
 • Number of adults
 • Number of children
 • Number of baby cots
 • Number of room(s)
 • Email address
 • Phone number