WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Paris West

Is there a restaurant in Mama Shelter Paris West ?

Definitely, Mama Shelter Paris West has 2 restaurants:
• Restaurant Mama Restaurant:
- French, Family style
- Open 7/7.
- Open all year.
• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:59.
- price range: $$
Restaurant Mama Restaurant menu

Restaurant Mama Restaurant drink list

Restaurant Mama Restaurant website

• Restaurant Rooftop:
- Italian, Casual Dining
- Open 7/7.
- Open all year.
• Opening times:
- from 12:00 to 00:00.
- price range: $$
Restaurant Rooftop menu

Restaurant Rooftop drink list

Restaurant Rooftop website

Is there a rooftop terrace at the Mama Shelter Paris West?

We have a rooftop where you can enjoy the view. It is open all year long daily from 12:00 to 00:00
For more details about the rooftop, please check this link here

Are there any gym facilities at Mama Shelter Paris West ?

Definitely, we have a gym.
- Open every day:
07:00 - 21:00

- No time limit
Access is free for our guests

- Our gym is not open to outside visitors.

Is there a parking at Mama Shelter Paris West ?

You can use parking lot P6, located next to the hotel, Place des insurgés de Varsovie. All you have to do is park, take a ticket, go to the reception for the validation of the ticket, which will allow you to obtain a 50% reduction (23 EUR instead of 46 EUR per day), to be paid directly at the car park cash desk. Isn't that too cool? Another good news: You can charge your electric car there!

Is there a bar at Mama Shelter Paris West?

Take a look at our bar details below

Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Mon: from 12:00 to 23:00.
• Tue: from 12:00 to 23:00.
• Wed: from 12:00 to 23:00.
• Thu: from 12:00 to 01:30.
• Fri: from 12:00 to 01:30.
• Sun: from 19:00 to 23:00.
• Sat: from 12:00 to 01:30.
• Open to public

• Pets are not accepted in the restaurant
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: TV and Sports broadcast
• No happy hour

- Have a look at our menu
- Events here
- Click here for more details

Does Mama Shelter Paris West hotel provide meeting rooms?

Whether you are setting up a press launch or conferring with colleagues, Mama is here to take care of it. Nine Ateliers (meeting rooms) with flexible set-ups, useful tech and handy break-out corners encourage you to be your best professional self.
Our ateliers can contain up to 110 people fully equipped, modular and adaptable. Info: here For inquiries please ask me.

Is the reception at hotel Mama Shelter Paris West open 24/7?

The front desk is open 24/7

What time is the check in at Mama Shelter Paris West ?

You are able to check in after 15:00.
We do not offer an early check-in.

How to recover lost items from Mama Shelter Paris West hotel?

Please send us an email at fo.pariswest@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

What time is the check out at Mama Shelter Paris West ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

How many rooms are there at Mama Shelter Paris West ?

We have 207 rooms.

• 134 Medium Mama room(s) from 18 to 22 M² with a capacity of up to 2 guest(s).
• 7 Large Mama room(s) from 19 to 23 M² with a capacity of up to 4 guest(s).
• 13 XL Mama room(s) of 28 M² with a capacity of up to 2 guest(s).
• 8 XXL Mama room(s) from 37 to 42 M² with a capacity of up to 4 guest(s).
• Main amenities: TV, air conditionner.

Are rooms in hotel Mama Shelter Paris West equipped with a shower, bathtub, or jacuzzi?

All rooms have a shower.

Where exactly is Mama Shelter Paris West situated ?

This is our address
20 Av. de la Prte de la Plaine, 75015 Paris, France.
Click on DETAILS to see it on the map

What are the payment methods accepted at Mama Shelter Paris West ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Does Mama Shelter Paris West provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Organic.

Available upon request (let us know at check-in): Vegan & vegetarian.
Gluten-free.

Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

What are Mama Shelter Paris West hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Paris West hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:30 to 16:30.
The price is 46 EUR per adult and 23 EUR per child less than 12 yo.
It is served in our main restaurant at the ground floor.
Menu brunch: here

What is supplied in the bathrooms at Mama Shelter Paris West ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap and cotton swabs
Not available:
Bathrobe, bedroom slippers, shower gel, shampoo, hair conditioner, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Is there a room service at Mama Shelter Paris West ?

We don't provide room service.

What is Mama Shelter Paris West star rating?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Paris West ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Paris West have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book direct at Mama Shelter Paris West ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Paris West ?

We are open all year round.

Does Mama Shelter Paris West work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT PARWES
• Sabre RT 325912
• Galileo RT F2627
• Worldspan RT WEPAR

What is the amount of the city tax at Mama Shelter Paris West?

We charge city taxes 1,88 EUR per person and per night.

Does Mama Shelter Paris West do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 16:00 from 89 EUR

May we leave our luggage before check in, at Mama Shelter Paris West ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What time is breakfast served at hotel Mama Shelter Paris West?

Breakfast is served daily from 07:00 to 10:30 and from 07:00 to 10:30 on weekends.
The breakfast is served in the main restaurant.

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is the price of breakfast at Mama Shelter Paris West ?

The breakfast can be included in the room booking, depending on the package booked.
Mama's Breakfast is open to everybody, even non-hotel guests.
The rate is 9 EUR for a continental breakfast and 21 EUR for a full buffet breakfast.
You have to come and taste it!

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