FAQ

To reach the hotel staff, please find the details for each department below:

Reception
Email: fo.pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Reservation
Email: pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Events
Email: events.pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Housekeeping
Email: fo.pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.pariswest@mamashelter.com
Phone:+33170941400
Toll-Free #:Not available
SMS: Not available

Definitely, Mama Shelter Paris West has 2 restaurants:


• Restaurant Mama Restaurant:
 • French, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:59.
 • Price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant Rooftop:
 • Italian, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 00:00.
 • Price range: $$

Restaurant Rooftop menu
Restaurant Rooftop drink list
Restaurant Rooftop website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

To submit your feedback, please send an email to: fo.pariswest@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

You can use parking lot P6, located next to the hotel, Place des insurgés de Varsovie. All you have to do is park, take a ticket, go to the reception for the validation of the ticket, which will allow you to obtain a 50% reduction (23 EUR instead of 46 EUR per day), to be paid directly at the car park cash desk. Isn't that too cool? Another good news: You can charge your electric car there!

Whether you are setting up a press launch or conferring with colleagues, Mama is here to take care of it. Nine Ateliers (meeting rooms) with flexible set-ups, useful tech and handy break-out corners encourage you to be your best professional self.
Our ateliers can contain up to 110 people fully equipped, modular and adaptable. Info: here For inquiries please ask me.

Unfortunately we do not offer an online check-in

We have 207 rooms.

• 134 Medium Mama from 18 to 22 m² with a capacity of up to 2 guest(s).
• 7 Large Mama from 19 to 23 m² with a capacity of up to 4 guest(s).
• 13 XL Mama of 28 m² with a capacity of up to 2 guest(s).
• 8 XXL Mama from 37 to 42 m² with a capacity of up to 4 guest(s).
• Main amenities: TV.

You are able to check in anytime after 15:00.
We do not offer an early check-in.

To request an invoice, please send an email to: mybill.pariswest@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

Take a look at our bar details below

Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Mon: from 12:00 to 23:00
• Tue: from 12:00 to 23:00
• Wed: from 12:00 to 23:00
• Thu: from 12:00 to 01:30
• Fri: from 12:00 to 01:30
• Sun: from 19:00 to 23:00
• Sat: from 12:00 to 01:30
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: TV and Sports broadcast
• No happy hour

- Have a look at our menu
- Events here
- Click here for more details

This is our address
20 Av. de la Prte de la Plaine, 75015 Paris, France.
Click on DETAILS to see it on the map

• Mama Restaurant:
For more information about restaurant reservation, click HERE.
• Rooftop:
For more information about restaurant reservation, click HERE.

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: pariswest@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: pariswest@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: pariswest@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

The breakfast can be included in the room booking, depending on the package booked.
Mama's Breakfast is open to everybody, even non-hotel guests.
The rate is 9 EUR for a continental breakfast and 21 EUR for a full buffet breakfast.
You have to come and taste it!

All rooms have a shower.

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Unfortunately, we do not have a gym.
We can recommend you this one below:
Salle de sport Issy-les-Moulineaux - Fitness Park
29 Rue Ernest Renan, 92130 Issy-les-Moulineaux, France
The distance is 1.4 km from the property
Directions

The hotel offers a brunch only on Sunday from 12:30 to 16:30.
The price is 46 EUR per adult and 23 EUR per child less than 12 yo.
It is served in our main restaurant at the ground floor.
Menu brunch: here

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.

We have a rooftop where you can enjoy the view. It is open all year long daily from 12:00 to 00:00
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: pariswest@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Tipping policy
• Our standard prices include service tax.
• Not customary.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT PARWES
• Sabre RT 325912
• Galileo RT F2627
• Worldspan RT WEPAR

We charge city taxes of 5.20 EUR per person and per night.