WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Paris West

Is there a restaurant in Mama Shelter Paris West hotel ?

Definitely, Mama Shelter Paris West has 2 restaurants:

• Restaurant Mama Restaurant:
• French, Family style
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:59.
• price range: $$

Restaurant Mama Restaurant menu
Restaurant Mama Restaurant drink list
Restaurant Mama Restaurant website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• High chairs
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

• Restaurant Rooftop:
• Italian, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 12:00 to 00:00.
• price range: $$

Restaurant Rooftop menu
Restaurant Rooftop drink list
Restaurant Rooftop website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

How can I provide feedback about my stay at the hotel Mama Shelter Paris West?

To submit your feedback, please send an email to: fo.pariswest@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

What is supplied in the bathrooms at Mama Shelter Paris West hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap and cotton swabs
Not available:
Bathrobe, bedroom slippers, shower gel, shampoo, hair conditioner, toothbrush, toothpaste, shower cap, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Is there a parking at Mama Shelter Paris West hotel ?

You can use parking lot P6, located next to the hotel, Place des insurgés de Varsovie. All you have to do is park, take a ticket, go to the reception for the validation of the ticket, which will allow you to obtain a 50% reduction (23 EUR instead of 46 EUR per day), to be paid directly at the car park cash desk. Isn't that too cool? Another good news: You can charge your electric car there!

Are rooms at Mama Shelter Paris West hotel equipped with a shower, bath, or hot tub ?

All rooms have a shower.

How many rooms are there at Mama Shelter Paris West hotel ?

We have 207 rooms.

• 134 Medium Mama from 18 to 22 M² with a capacity of up to 2 guest(s).
• 7 Large Mama from 19 to 23 M² with a capacity of up to 4 guest(s).
• 13 XL Mama of 28 M² with a capacity of up to 2 guest(s).
• 8 XXL Mama from 37 to 42 M² with a capacity of up to 4 guest(s).
• Main amenities: TV, air conditionner.

Are there any gym facilities at Mama Shelter Paris West hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Salle de sport Issy-les-Moulineaux - Fitness Park
29 Rue Ernest Renan, 92130 Issy-les-Moulineaux, France
The distance is 1.3 km from the property
Directions

Does Mama Shelter Paris West hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:30 to 16:30.
The price is 46 EUR per adult and 23 EUR per child less than 12 yo.
It is served in our main restaurant at the ground floor.
Menu brunch: here

What is the cancellation policy for Mama Shelter Paris West hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a bar at Mama Shelter Paris West hotel ?

Take a look at our bar details below

Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Mon: from 12:00 to 23:00.
• Tue: from 12:00 to 23:00.
• Wed: from 12:00 to 23:00.
• Thu: from 12:00 to 01:30.
• Fri: from 12:00 to 01:30.
• Sun: from 19:00 to 23:00.
• Sat: from 12:00 to 01:30.
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: TV and Sports broadcast
• No happy hour

- Have a look at our menu
- Events here
- Click here for more details

Is there a rooftop terrace at the Mama Shelter Paris West hotel ?

We have a rooftop where you can enjoy the view. It is open all year long daily from 12:00 to 00:00
For more details about the rooftop, please check this link here

Where exactly is Mama Shelter Paris West hotel situated ?

This is our address
20 Av. de la Prte de la Plaine, 75015 Paris, France.
Click on DETAILS to see it on the map
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Does Mama Shelter Paris West hotel provide meeting rooms?

Whether you are setting up a press launch or conferring with colleagues, Mama is here to take care of it. Nine Ateliers (meeting rooms) with flexible set-ups, useful tech and handy break-out corners encourage you to be your best professional self.
Our ateliers can contain up to 110 people fully equipped, modular and adaptable. Info: here For inquiries please ask me.

How to recover lost items from Mama Shelter Paris West hotel?

Please send us an email at fo.pariswest@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

What time is the check in at Mama Shelter Paris West hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Do rooms at Mama Shelter Paris West hotel include a welcome tray, coffee machine or kettle?

Tea and coffee facilities available in XXL Family Room

Are pets (dogs and cats...) allowed at Mama Shelter Paris West hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR/stay/Pet
• Pets are not accepted in all bars.
• Pets are accepted in: Rooftop.
• Pets are not accepted in: Mama Restaurant.

How do I change a restaurant booking at Mama Shelter Paris West hotel?

Mama Restaurant and Rooftop :
To modify your restaurant booking please send an email to: food.pariswest@mamashelter.com with the following information:
• Restaurant name
• Name
• Requested change(s)
• Phone number
• Email address

What is Mama Shelter Paris West hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris West hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Paris West hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Paris West hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Paris West hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Paris West hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT PARWES
• Sabre RT 325912
• Galileo RT F2627
• Worldspan RT WEPAR

What is the amount of the city tax at Mama Shelter Paris West hotel ?

We charge city taxes of 5.20 EUR per person and per night.

What are Mama Shelter Paris West hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Paris West hotel do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 16:00 from 89 EUR

What time is the check out at Mama Shelter Paris West hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

Is it possible to request a late check-out at the Mama Shelter Paris West hotel?

To request a late checkout, please send an email to: fo.pariswest@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address

May we leave our luggage before check in, at Mama Shelter Paris West hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

FAQ

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