FAQ

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.rennes@mamashelter.com
Phone:+33257677000
Toll-Free #:Not available
SMS: Not available

Reservation
Email: rennes@mamashelter.com
Phone:+33257677000
Toll-Free #:Not available
SMS: Not available

Events
Email: events.rennes@mamashelter.com
Phone:+33257677000
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.rennes@mamashelter.com
Phone:+33257677000
Toll-Free #:Not available
SMS: Not available

We are sorry, we don't have a parking lot.
The closest parking space:
• Parking Les Lices C-Park
• 17 Pl. des Lices, 35000 Rennes, France
• +33 2 99 65 41 46
• 40 EUR/day
• Click here
Parking Les Lices C-Park
17 Pl. des Lices, 35000 Rennes, France
The distance is 1 m from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• 17 Pl. des Lices, 35000 Rennes, France
• The distance is 1 m from the property
• Directions

Bike parking:
We do not have a bike parking area in the property.

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

To request an invoice, please send an email to: rennes@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

Definitely, Mama Shelter Rennes has 2 restaurants:


• Restaurant BOITE EN VERRE:
 • French, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 14:30.
 • Dinner: from 19:00 to 23:30.
 • Price range: $$

Restaurant BOITE EN VERRE website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 155 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required


• Restaurant RESAURANT RDC:
 • French, Fast Casual
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 14:00 to 23:30.
 • Price range: $$

Restaurant RESAURANT RDC menu

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required

Have a look at our swimming pool details below:
•Swimming pool:
- Indoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:20 M, W:10 M and D:2 M
- Access is free for hotel residents
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 20 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed

To submit your feedback, please send an email to: reception.rennes@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

⚠ The Swimming Pool / Sauna / Hammam area is open from 8 am to 8 pm and is accessible by one-hour booking daily basis.
Don't forget to book your slot with our spa team at 02.57.67.70.02 😉 Don't forget your flip-flops, it's mandatory to access the area. The Spa also offers them for sale at a price of €5. 🌊

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Restaurant located on the 3rd Floor.

We cannot serve breakfast in room.

DJ set, live entertainment, cinemama and much more.... Go to the section Explore > Calendar

Click here for more details.

We are pet friendly and your best friend is welcome with a couple of conditions:
• Free
• Pets are not accepted in our bars and restaurants.

• Mama Spa:
Feel welcome to make your requests here.

We have a rooftop where you can enjoy the view. It is open between 01 April and 31 October daily from 16:00 to 23:00
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.

Do you want to cancel a reservation?

• Swimming pool:
Our swimming pool is open from 8 am to 8 pm every day.
Please note that you must book a 1 hour duration slot to access the swimming pool on Friday / Saturday and Sunday
Please contact our team by phone or by mail at spa.rennes@mamashelter.com.

We offer laundry services :

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Maestro
• Debit

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We accept payments made for someone else. The full amount of the reservation must be paid at least 48 days prior to check-in, for more info contact staff.

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RNSMSR
• Sabre 600393
• Galileo H4606
• Worldspan MSRNS

City tax of 1.80EUR per day and per person is extra.
Local tax of 0.18EUR per day and per person is extra.

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Please send an email to: rennes@mamashelter.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

To request a room upgrade, please send an email to: rennes@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
The maximum length of stay is 14 days