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Rennes
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You have a question ? We are here to answer you

Is there a parking at Mama Shelter Rennes hotel ?

We are sorry, we don't have a parking lot.
The closest parking space:
• Parking Les Lices C-Park
• 17 Pl. des Lices, 35000 Rennes, France
• +33 2 99 65 41 46
• 40 EUR/day
• Click here
Parking Les Lices C-Park
17 Pl. des Lices, 35000 Rennes, France
The distance is 1 m from the property
Directions

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• 17 Pl. des Lices, 35000 Rennes, France
• The distance is 1 m from the property
Directions

Bike parking:
We do not have a bike parking area in the property.

Is there a restaurant in Mama Shelter Rennes hotel ?

Definitely, Mama Shelter Rennes has 2 restaurants:

• Restaurant BOITE EN VERRE:
 • French, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 14:30.
 • Dinner: from 19:00 to 23:30.
 • price range: $$Restaurant BOITE EN VERRE website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 155 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required

• Restaurant RESAURANT RDC:
 • French, Fast Casual
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 14:00 to 23:30.
 • price range: $$

Restaurant RESAURANT RDC menu

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required

Does Mama Shelter Rennes hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Is there a swimming pool at Mama Shelter Rennes hotel ?

Have a look at our swimming pool details below:
Swimming pool:
- Indoor
- Smoking not allowed/ Wheelchair accessible/ Wheelchair ramp/lift available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:20 M, W:10 M and D:2 M
- Access is free for our guests
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 20 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed

How can I file a complaint about my stay at the Mama Shelter Rennes hotel?

We are sorry to hear you have a complaint.
To submit your grievance, please send an email to: reception.rennes@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

What is the cancellation policy for Mama Shelter Rennes hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Are pets (dogs and cats...) allowed at Mama Shelter Rennes hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR / Pet/ Stay
• Pets are not accepted in our bars and restaurants.

Does Mama Shelter Rennes hotel offer any entertainment programs?

DJ set, live entertainment, cinemama and much more.... Go to the section Explore > Calendar

Click here for more details.

What are the payment methods accepted at Mama Shelter Rennes hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Maestro
• Debit

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We accept payments made for someone else. The full amount of the reservation must be paid at least 48 days prior to check-in, for more info contact staff.

Is there a spa at Mama Shelter Rennes hotel ?

⚠ The Swimming Pool / Sauna / Hammam area is open from 8 am to 8 pm and is accessible by one-hour booking daily basis.
Don't forget to book your slot with our spa team at 02.57.67.70.02 😉 Don't forget your flip-flops, it's mandatory to access the area. The Spa also offers them for sale at a price of €5. 🌊

What time is breakfast served at hotel Mama Shelter Rennes?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Restaurant located on the 3rd Floor.

We cannot serve breakfast in room.

What time is the check out at Mama Shelter Rennes hotel ?

The hotel offers a late check-out option until 3pm for an extra charge of €30 depending on availability

How to apply for a job or internship at Mama Shelter Rennes hotel ?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: reception.rennes@mamashelter.com
Phone: +33 2 57 67 70 00

Is it possible to have twin beds at Mama Shelter Rennes hotel ?

The rooms that offer twin/split bed options are MEDIUM MAMA DOUBLE and MEDIUM MAMA TWIN.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

Does Mama Shelter Rennes hotel provide towels?

Available for free:
• Bathroom towels
changed every day
Pickup: In rooms
• Pool towels
Pickup: The spa

Does Mama Shelter Rennes hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegetarian.

Available upon request (let us know at check-in): Halal.
Almond-free, dairy-free, egg-free, gluten-free & nut-free.

What time is the check in at Mama Shelter Rennes hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

How many rooms are there at Mama Shelter Rennes hotel ?

We have 119 rooms.

• 31 LARGE MAMA DOUBLE room(s) from 27 to 45 M² with a capacity of up to 2 guest(s).
• 2 MEDIUM MAMA TERRACE room(s) of 20 M² with a capacity of up to 2 guest(s).
• 49 MEDIUM MAMA DOUBLE room(s) from 17 to 23 M² with a capacity of up to 2 guest(s).
• 20 MEDIUM MAMA TWIN room(s) from 17 to 25 M² with a capacity of up to 2 guest(s).
• 17 XXL MAMA room(s) from 37 to 56 M² with a capacity of up to 4 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.

What is the breakfast menu at Mama Shelter Rennes hotel ?

We offer Buffet, continental breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, pastries.
. Eggs: boiled eggs, omelettes, scrambled eggs, fried eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: cheese, yogurts, butter, skimmed milk, whole milk.
. Meat & fish: bacon, sausages.
. Drinks: american coffee, cappuccino, espresso, coffee, fresh fruit juice, fruit juice, hot chocolate.
. Others: honey, jams.

Is it possible to add an extra bed at Mama Shelter Rennes hotel ?

Mama does not offer extra beds but sofa beds are available in our XXL rooms

What is Mama Shelter Rennes hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Rennes hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Are there any discount codes at Mama Shelter Rennes hotel ?

We don't have any promo code at the moment.
The best offers are always available on this chat.

Why is it better to book directly at Mama Shelter Rennes hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Rennes hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Rennes hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RNSMSR
• Sabre 600393
• Galileo H4606
• Worldspan MSRNS

What is the amount of the city tax at Mama Shelter Rennes hotel ?

City tax of 1.80EUR per day and per person is extra.
Local tax of 0.18EUR per day and per person is extra.

What are Mama Shelter Rennes hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Can I upgrade my meal plan at the hotel Mama Shelter Rennes?

Please send an email to: rennes@mamashelter.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

Does Mama Shelter Rennes hotel do day passes ?

During the day we can offer the following services:
• Designation : from 12:00 to 16:00 from 89 EUR

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