FAQ

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.rennes@mamashelter.com
Phone: +33 2 57 67 70 00
Toll-Free #: Not available
SMS: Not available

Reservation
Email: rennes@mamashelter.com
Phone: +33 2 57 67 70 00
Toll-Free #: Not available
SMS: Not available

Events
Email: events.rennes@mamashelter.com
Phone: +33 2 57 67 70 00
Toll-Free #: Not available
SMS: Not available

Restaurant
Email: food.rennes@mamashelter.com
Phone: +33 2 57 67 70 00
Toll-Free #: Not available
SMS: Not available

Spa
Email: spa.rennes@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

We are sorry, we don't have a parking lot.
The closest parking space:
• Parking Les Lices C-Park
• 17 Pl. des Lices, 35000 Rennes, France
• +33 2 99 65 41 46
• 40 EUR/day
• Click here)
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• 17 Pl. des Lices, 35000 Rennes, France

Bike parking:
We do not have a bike parking area in the property.

Definitely, Mama Shelter Rennes has a restaurant:

Restaurant Restaurant & Bar:
• French, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
 • Lunch: from 12:00 to 14:30.
 • Dinner: from 19:00 to 23:30.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Wheelchair accessible.
• Lunch boxes are not available.
• Max capacity: 155 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required
Restaurant Restaurant & Bar menu
Restaurant Restaurant & Bar kids menu
Restaurant Restaurant & Bar website

To request an invoice, please send an email to: rennes@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

To submit your feedback, please send an email to: reception.rennes@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Take a look at our special offers

The pool/hammam/sauna area is open from 7:00 a.m. to 10:00 p.m. by reservation (one-hour time slot per night).

Reserve your time slot and receive the treatment menu by email at spa.rennes@mamashelter.com.

Don’t forget your flip-flops (required to access the area). The Spa has them for sale starting at €2.

Have a look at our swimming pool details below:
•Swimming pool:
- Indoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift available
- Pets are not allowed in this area
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:20 M, W:10 M, D:2 M
- Access is free for hotel residents
-Access is not free for hotel restaurant customers
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 20 pax
- Reservation is mandatory
- Shower: Yes
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: allowed

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: rennes@mamashelter.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: rennes@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: rennes@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

• Swimming pool:
To reserve a pool, please send an email to: spa.rennes@mamashelter.com with the following information:
• Name of the pool
• Desired date
• Preferred time
• Number of persons
• Email address
• Phone number

DJ set, live entertainment, cinemama and much more.... Go to the section Explore > Calendar

Click here for more details.

• Mama Spa:
Feel welcome to make your requests here.

We have a rooftop where you can enjoy the view. It is open between 01 April and 31 October daily from 16:00 to 23:00
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: rennes@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Restaurant located on the 3rd Floor.

We cannot serve breakfast in room.
For more info, click HERE.

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Pets are accepted at the hotel
• We cannot guarantee pet-free rooms.
• Any type of animal is allowed, provided it fully complies with our pet policy.
• Cage: not required.
• Vaccination card: not required.
• Pets must stay with their owner at all times and cannot be left alone in the room.
• Quiet pets only.
• Pet requests must be submitted to the front desk before arrival.

Fees
• Pet fee: No fee required.
• Certified service or emotional support animal fee: No fee required.
• Cleaning fee: No fee required.
• Incidental deposit (refundable): No deposit required.

Pet-friendly areas
• Pet-friendly areas: Public area, Conference rooms, Courtyard, Breakfast room and Restaurant & Bar
• Pets are not allowed in: Garden, Golf, Mama Spa, Swimming pool, GALLERY BAR, BAR BOITE EN VERRE, MAM'S BAR, Beaches and Gym

Amenities & Services
• Pet sitting: not available
• Dog walking: not available
• Pet bed: not available
• Pet food: not available
• Pet bowls: not available
• Litter box: not available
• Pet toys: not available

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: reception.rennes@mamashelter.com
Phone: +33 2 57 67 70 00

To make a rooftop reservation, please send an email to: rennes@mamashelter.com with the following information:
 • Date
 • Time
 • Email address
 • Phone number

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
For more info, click HERE.

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We guarantee the best price for direct bookings.
If you find a lower rate elsewhere, we’ll match it.
Additionally, you'll enjoy all the benefits of booking directly.

To qualify for a price match, the rate must:
• Apply to the same accommodation
• Have the same cancellation policy
• Be a public rate that is viewable and bookable by anyone

To request a price match, please send an email to rennes@mamashelter.com including the following details:

Name
Arrival date
Departure date
Number of adults
Number of teenagers
Number of children
Number of babies
Room type
Requested meal plan (Room only, B&B, half board, full board, all-inclusive, etc.)
Final rate on the hotel's website (indicate currency)
Final rate on the comparison website (indicate currency)
Comparison website

We are open all year round.
The property is not undergoing renovations, nor are any planned at this time.

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RNSMSR
• Sabre 600393
• Galileo H4606
• Worldspan MSRNS

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Please send an email to: rennes@mamashelter.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address