WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Rennes

Is there a parking at Mama Shelter Rennes hotel ?

We are sorry, we don't have a parking lot.
The closest parking space:
• Parking Les Lices C-Park
• 17 Pl. des Lices, 35000 Rennes, France
• +33 2 99 65 41 46
• 40 EUR/day
• Click here
Parking Les Lices C-Park
17 Pl. des Lices, 35000 Rennes, France
The distance is 1 m from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• 17 Pl. des Lices, 35000 Rennes, France
• The distance is 1 m from the property
• Directions

Bike parking:
We do not have a bike parking area in the property.

Does Mama Shelter Rennes hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

How can I get an invoice from the Mama Shelter Rennes hotel?

To request an invoice, please send an email to: rennes@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

Is there a restaurant in Mama Shelter Rennes hotel ?

Definitely, Mama Shelter Rennes has 2 restaurants:

• Restaurant BOITE EN VERRE:
• French, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 14:30.
• Dinner: from 19:00 to 23:30.
• Price range: $$

Restaurant BOITE EN VERRE website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 155 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required

• Restaurant RESAURANT RDC:
• French, Fast Casual
• Open 7/7.
• Open all year.
• Opening times:
• from 14:00 to 23:30.
• Price range: $$

Restaurant RESAURANT RDC menu

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required

Is there a swimming pool at Mama Shelter Rennes hotel ?

Have a look at our swimming pool details below:
•Swimming pool:
- Indoor
- Smoking not allowed
- Wheelchair accessible
- Wheelchair ramp/lift available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:20 M, W:10 M and D:2 M
- Access is free for hotel residents
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 20 pax
- Reservation is mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed

How can I provide feedback about my stay at the hotel Mama Shelter Rennes?

To submit your feedback, please send an email to: reception.rennes@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is there a spa at Mama Shelter Rennes hotel ?

⚠ The Swimming Pool / Sauna / Hammam area is open from 8 am to 8 pm and is accessible by one-hour booking daily basis.
Don't forget to book your slot with our spa team at 02.57.67.70.02 😉 Don't forget your flip-flops, it's mandatory to access the area. The Spa also offers them for sale at a price of €5. 🌊

What time is breakfast served at hotel Mama Shelter Rennes?

Breakfast is served daily from 07:00 to 10:30.
The breakfast is served in Restaurant located on the 3rd Floor.

We cannot serve breakfast in room.

Does Mama Shelter Rennes hotel offer any entertainment programs?

DJ set, live entertainment, cinemama and much more.... Go to the section Explore > Calendar

Click here for more details.

Are pets (dogs and cats...) allowed at Mama Shelter Rennes hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• Free
• Pets are not accepted in our bars and restaurants.

Can I make a spa reservation at the Mama Shelter Rennes hotel ?

• Mama Spa:
Feel welcome to make your requests here.

What time is the check out at Mama Shelter Rennes hotel ?

Check-out can be made until 12 noon
We offer a late check-out option until 3pm for an additional fee of 30€ depending on availability

What is the cancellation policy for Mama Shelter Rennes hotel ?

Do you want to cancel a reservation?

Is there a rooftop terrace at the Mama Shelter Rennes hotel ?

We have a rooftop where you can enjoy the view. It is open between 01 April and 31 October daily from 16:00 to 23:00
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

Does the Mama Shelter Rennes hotel provide laundry services ?

We offer laundry services :

What are the payment methods accepted at Mama Shelter Rennes hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Maestro
• Debit

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We accept payments made for someone else. The full amount of the reservation must be paid at least 48 days prior to check-in, for more info contact staff.

Can I make a swimming pool reservation at the Mama Shelter Rennes hotel?

• Swimming pool:
Our swimming pool is open from 8 am to 8 pm every day.
Please note that you must book a 1 hour duration slot to access the swimming pool on Friday / Saturday and Sunday
Please contact our team by phone or by mail at spa.rennes@mamashelter.com.

What is the restaurant cancellation policy for the Mama Shelter Rennes hotel?

• BOITE EN VERRE and RESAURANT RDC:
To cancel a restaurant reservation, please send an email to: rennes@mamashelter.com with the following information:
• Name
• Restaurant name
• Phone number (including country code)
• Email address

What time is the check in at Mama Shelter Rennes hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What is Mama Shelter Rennes hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Rennes hotel have a reward & loyalty program ?

We are sorry, but we do not have a loyalty program.

Are there any discount codes at Mama Shelter Rennes hotel ?

We do not have any promo code available.

Why is it better to book directly at Mama Shelter Rennes hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Rennes hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Rennes hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RNSMSR
• Sabre 600393
• Galileo H4606
• Worldspan MSRNS

What is the amount of the city tax at Mama Shelter Rennes hotel ?

City tax of 1.80EUR per day and per person is extra.
Local tax of 0.18EUR per day and per person is extra.

What are Mama Shelter Rennes hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Can I upgrade my meal plan at the hotel Mama Shelter Rennes?

Please send an email to: rennes@mamashelter.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address

Is it possible to get a room upgrade at the Mama Shelter Rennes hotel?

To request a room upgrade, please send an email to: rennes@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Rennes hotel?

There is no minimum stay at our property

FAQ

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