WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Dijon

Is there a parking at Mama Shelter Dijon hotel ?

Mama's Dijon got a parking ! The price is 19€ per night and per car, the height limit is 1.90m.

There is 15 spaces, 3 of them have charging station which are free, and one is for persons with reduced mobility.

You can book a space through the reception at this number : +33 03.80.60.06.60 or by email at : reception.dijon@mamashelter.com 🚗

Are pets (dogs and cats...) allowed at Mama Shelter Dijon hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• OFFER
• Pets are accepted in all bars and restaurants.

Does Mama Shelter Dijon hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

How can I provide feedback about my stay at the hotel Mama Shelter Dijon?

To submit your feedback, please send an email to: reception.dijon@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

What are the payment methods accepted at Mama Shelter Dijon hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do accept installment payments.
• We do not accept payments made for someone else.

What is the price of breakfast at Mama Shelter Dijon hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 13) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

How many rooms are there at Mama Shelter Dijon hotel ?

We have 120 rooms.
(Max 280 Pax)
• 63 Medium Mama Double from 16 to 20 m² with a capacity of up to 2 guest(s).
• 20 Medium Mama Twin from 18 to 21 m² with a capacity of up to 2 guest(s).
• 29 Large Mama Double from 21 to 33 m² with a capacity of up to 2 guest(s).
• 4 Large Mama Double Accessible of 21 m² with a capacity of up to 2 guest(s).
• 10 XXL Mama Family from 39 to 40 m² with a capacity of up to 4 guest(s).
• 3 XXL Mama from 33 to 44 m² with a capacity of up to 2 guest(s).
• 1 XXL Mama Terrace of 40 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Is there a restaurant in Mama Shelter Dijon hotel ?

Definitely, Mama Shelter Dijon has a restaurant:

• Restaurant Mama Restaurant:
• International, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 18:00 to 22:00.
• Price range: $$

Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

Are rooms at Mama Shelter Dijon hotel equipped with a shower, bath, or hot tub ?

Medium Mama Double have a shower.
Medium Mama Twin have a shower.
Large Mama Double have a shower.
Large Mama Double Accessible have a shower.
XXL Mama Family have a shower.
XXL Mama have a shower.
XXL Mama Terrace have a shower and bathtub.

How can I get an invoice from the Mama Shelter Dijon hotel?

To request an invoice, please send an email to: mybill.dijon@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

Where exactly is Mama Shelter Dijon hotel situated ?

This is our address
8 Rue Dr Maret, 21000 Dijon, France.
Click on DETAILS to see it on the map

Does Mama Shelter Dijon hotel have family rooms ?

We are family friendly.
Family rooms for 3 people and more:
• XXL Mama Family

Does Mama Shelter Dijon hotel have connecting rooms ?

All our rooms are connecting rooms

Can I book a table in the restaurant of the Mama Shelter Dijon hotel?

• Mama Restaurant:
To make a restaurant reservation, please send an email to: food.dijon@mamashelter.com with the following information:
• Restaurant name
• Date
• Time
• Number of guests
• Reservation/ Booking number (if you have one)
• Phone number
• Email address

Do you accept kids at Mama Shelter Dijon hotel ?

Children are welcome.
Children up to 13 years old can stay with their parents for free.
Kids price applies for children:
•between 14 and 18 years old (100% of adult price).
Adult rate applies from 19 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: marine.schneider@mamashelter.com.

What time is the check in at Mama Shelter Dijon hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.
Our Facilities are not accessible before check-in.

What time is the check out at Mama Shelter Dijon hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.
Guests can use our facilities free of charge even after check-out.

What time is breakfast served at hotel Mama Shelter Dijon?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The restaurant.

We cannot serve breakfast in room.

What is Mama Shelter Dijon hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Upscale.
More info here

What is the cancellation policy for Mama Shelter Dijon hotel ?

Do you want to cancel a reservation?

Does Mama Shelter Dijon hotel have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
• For more information about our loyalty program, click here
• To subscribe to our newsletter, click here
• To join our loyalty program, click here

Are there any discount codes at Mama Shelter Dijon hotel ?

We do not have any promo code available.

Why is it better to book directly at Mama Shelter Dijon hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Dijon hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What is your tipping policy at Mama Shelter Dijon hotel?

Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is strongly encouraged.
• Tips are in cash or card.

Does Mama Shelter Dijon hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT DIJMSD
• Sabre EN 601867
• Worldspan RT MSDIJ

What is the amount of the city tax at Mama Shelter Dijon hotel ?

The City tax is 2,75 EUR per person and per day. It is not included in the tax fee.

What are Mama Shelter Dijon hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Can I upgrade my meal plan at the hotel Mama Shelter Dijon?

Please send an email to: reservation.dijon@mamashelter.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address

Is it possible to get a room upgrade at the Mama Shelter Dijon hotel?

To request a room upgrade, please send an email to: reservation.dijon@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

FAQ

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