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You have a question? We may already have the answer!
QUESTION. Is it possible to purchase a prepaid voucher at Mama Shelter ?
We are able to offer you various special offers.
To have a look at our special offers, click HERE .
QUESTION. What is the cancellation policy for Mama Shelter ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
QUESTION. What time is the check in at Mama Shelter ?
You are able to check in after 15:00.
We do not offer an early check-in.
QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?
We are pet friendly and your best friend is welcome with a couple of conditions:
• No weight restriction
• All domesticated pets welcome
QUESTION. Does Mama Shelter have 24/7 reception?
ANSWER. The front desk is open 24/7
QUESTION. Do you accept kids at Mama Shelter ?
Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: firstname.lastname@example.org.
QUESTION. Does Mama Shelter have a reward & loyalty program ?
ANSWER. Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
QUESTION. How to apply for a job or internship at Mama Shelter ?
ANSWER. For any job or internship application, please visit: here
QUESTION. Which language does the staff speaks at Mama Shelter ?
ANSWER. Our team speaks English and French.
QUESTION. May we leave our luggage before check in, at Mama Shelter ?
ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.