FAQ

Dijon
  • Popular
  • Paris West
  • Paris East
  • Luxembourg
  • Belgrade
  • Bordeaux
  • Lille
  • London Shoreditch
  • Los Angeles
  • Lyon
  • Marseille
  • Prague
  • Toulouse
  • Roma
  • Lisboa
  • Paris La Défense
  • Dubaï
  • Rennes
  • Dijon
  • Nice

You have a question ? We are here to answer you

How many rooms are there at Mama Shelter Dijon hotel ?

We have 120 rooms.
(Max 280 Pax)
• 63 Medium Mama Double room(s) from 16 to 20 M² with a capacity of up to 2 guest(s).
• 20 Medium Mama Twin room(s) from 18 to 21 M² with a capacity of up to 2 guest(s).
• 29 Large Mama Double room(s) from 21 to 33 M² with a capacity of up to 2 guest(s).
• 4 Large Mama Double Accessible room(s) of 21 M² with a capacity of up to 2 guest(s).
• 10 XXL Mama Family room(s) from 39 to 40 M² with a capacity of up to 4 guest(s).
• 3 XXL Mama room(s) from 33 to 44 M² with a capacity of up to 2 guest(s).
• 1 XXL Mama Terrace room(s) of 40 M² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Are pets (dogs and cats...) allowed at Mama Shelter Dijon hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR/Pet/Stay
• Pets are accepted in all bars and restaurants.

Does Mama Shelter Dijon hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Are rooms at Mama Shelter Dijon hotel equipped with a shower, bath, or hot tub ?

Medium Mama Double have a shower.
Medium Mama Twin have a shower.
Large Mama Double have a shower.
Large Mama Double Accessible have a shower.
XXL Mama Family have a shower.
XXL Mama have a shower.
XXL Mama Terrace have a shower and bathtub.

Is there a parking at Mama Shelter Dijon hotel ?

Mama's Dijon got a parking ! The price is 19€ per night and per car, the height limit is 1.90m.

There is 15 spaces, 3 of them have charging station which are free, and one is for persons with reduced mobility.

You can book a space through the reception at this number : +33 03.80.60.06.60 or by email at : reception.dijon@mamashelter.com 🚗

What is supplied in the bathrooms at Mama Shelter Dijon hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, shaving kit, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Does Mama Shelter Dijon hotel provide meeting rooms?

3 Ateliers (meeting rooms), 1 Studio, and 2 karaoke rooms for maximum convenience. Fully equipped, modular, and stylish, Mama is also great for private celebrations. And there’s a CineMama for even more fun: enjoy a well-deserved break between meetings.

Up to 60 people, Fully equipped, modular, and adaptable.
• For more info, click HERE.

What are the payment methods accepted at Mama Shelter Dijon hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Dijon hotel have family rooms ?

We are family friendly.
Family rooms for 3 people and more:
• XXL Mama Family

Does Mama Shelter Dijon hotel provide towels?

Available for free:
• Bathroom towels
changed every day

Does Mama Shelter Dijon hotel have connecting rooms ?

We do have connecting rooms.
Please indicate your preference in the "comments" section when making a reservation.

How to apply for a job or internship at Mama Shelter Dijon hotel ?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: marine.schneider@mamashelter.com

Do you accept kids at Mama Shelter Dijon hotel ?

Children are welcome.
Children up to 13 years old can stay with their parents for free.
Kids price applies for children:
•between 14 and 18 years old (100% of adult price).
Adult rate applies from 19 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: marine.schneider@mamashelter.com.

What time is the check out at Mama Shelter Dijon hotel ?

To request a late checkout, please send an email to: reservation.dijon@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

What time is the check in at Mama Shelter Dijon hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

May we leave our luggage before check in, at Mama Shelter Dijon hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Do rooms at Mama Shelter Dijon hotel include welcoming platters or coffee machines?

Welcome platter will be available only in the category XXL Mama and XXL Mama Terrace.

Do the rooms at Mama Shelter Dijon hotel have kitchen facilities ?

Our rooms are not equipped with a kitchen area.

What time is breakfast served at hotel Mama Shelter Dijon?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The restaurant.

We cannot serve breakfast in room.

What is the price of breakfast at Mama Shelter Dijon hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 13) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

What is Mama Shelter Dijon hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Upscale.
More info here

What is the cancellation policy for Mama Shelter Dijon hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Dijon hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Are there any discount codes at Mama Shelter Dijon hotel ?

We don't have any promo code at the moment.
The best offers are always available on this chat.

Why is it better to book directly at Mama Shelter Dijon hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Dijon hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Dijon hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT DIJMSD
• Sabre EN 601867
• Worldspan RT MSDIJ

What is the amount of the city tax at Mama Shelter Dijon hotel ?

The City tax is 2,64 EUR per person and per day. It is not included in the tax fee.

What are Mama Shelter Dijon hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon request, availability, and paying the price difference.

Can I upgrade my meal plan at the hotel Mama Shelter Dijon?

Please send an email to: reservation.dijon@mamashelter.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

Sorry, there is no result for your research, try to ask our chatbot :)