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You have a question ? We are here to answer you

Is there a parking at Mama Shelter Dijon hotel ?

Mama's Dijon got a parking ! The price is 19€ per night and per car, the height limit is 1.90m.

There is 15 spaces, 3 of them have charging station which are free, and one is for persons with reduced mobility.

You can book a space through the reception at this number : +33 03.80.60.06.60 or by email at : reception.dijon@mamashelter.com 🚗

Are pets (dogs and cats...) allowed at Mama Shelter Dijon hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• OFFER
• Pets are accepted in all bars and restaurants.

How can I provide feedback about my stay at the hotel Mama Shelter Dijon?

To submit your feedback, please send an email to: reception.dijon@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Does Mama Shelter Dijon hotel have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What are the payment methods accepted at Mama Shelter Dijon hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do accept installment payments.
• We do not accept payments made for someone else.

Are rooms at Mama Shelter Dijon hotel equipped with a shower, bath, or hot tub ?

Medium Mama Double have a shower.
Medium Mama Twin have a shower.
Large Mama Double have a shower.
Large Mama Double Accessible have a shower.
XXL Mama Family have a shower.
XXL Mama have a shower.
XXL Mama Terrace have a shower and bathtub.

Is there a restaurant in Mama Shelter Dijon hotel ?

Definitely, Mama Shelter Dijon has a restaurant:


• Restaurant Mama Restaurant:
 • International, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 18:00 to 22:00.
 • Price range: $$Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

Where exactly is Mama Shelter Dijon hotel situated ?

This is our address
8 Rue Dr Maret, 21000 Dijon, France.
Click on DETAILS to see it on the map

Does Mama Shelter Dijon hotel have family rooms ?

We are family friendly.
Family rooms for 3 people and more:
• XXL Mama Family

Does Mama Shelter Dijon hotel have connecting rooms ?

We do have connecting rooms.
Please indicate your preference in the "comments" section when making a reservation.

What is the price of breakfast at Mama Shelter Dijon hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 13) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

How many rooms are there at Mama Shelter Dijon hotel ?

We have 120 rooms.
(Max 280 Pax)
• 63 Medium Mama Double from 16 to 20 m² with a capacity of up to 2 guest(s).
• 20 Medium Mama Twin from 18 to 21 m² with a capacity of up to 2 guest(s).
• 29 Large Mama Double from 21 to 33 m² with a capacity of up to 2 guest(s).
• 4 Large Mama Double Accessible of 21 m² with a capacity of up to 2 guest(s).
• 10 XXL Mama Family from 39 to 40 m² with a capacity of up to 4 guest(s).
• 3 XXL Mama from 33 to 44 m² with a capacity of up to 2 guest(s).
• 1 XXL Mama Terrace of 40 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Do you accept kids at Mama Shelter Dijon hotel ?

Children are welcome.
Children up to 13 years old can stay with their parents for free.
Kids price applies for children:
•between 14 and 18 years old (100% of adult price).
Adult rate applies from 19 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: marine.schneider@mamashelter.com.

Can I book a table in the restaurant of the Mama Shelter Dijon hotel?

• Mama Restaurant:
To make a restaurant reservation, please send an email to: food.dijon@mamashelter.com with the following information:
 • Restaurant name
 • Date
 • Time
 • Number of guests
 • Reservation/ Booking number (if you have one)
 • Phone number
 • Email address

What time is the check out at Mama Shelter Dijon hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.
Guests can use our facilities free of charge even after check-out.

What time is breakfast served at hotel Mama Shelter Dijon?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The restaurant.

We cannot serve breakfast in room.

What is supplied in the bathrooms at Mama Shelter Dijon hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, shaving kit, hairbrush, magnifying mirror, bidet, beach towels and pool towels

What is Mama Shelter Dijon hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Upscale.
More info here

What is the cancellation policy for Mama Shelter Dijon hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Dijon hotel have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
• For more information about our loyalty program, click here
• To subscribe to our newsletter, click here
• To join our loyalty program, click here

Are there any discount codes at Mama Shelter Dijon hotel ?

We do not have any promo code available.

Why is it better to book directly at Mama Shelter Dijon hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Dijon hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What is your tipping policy at Mama Shelter Dijon hotel?

Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is strongly encouraged.
• Tips are in cash or card.

Does Mama Shelter Dijon hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT DIJMSD
• Sabre EN 601867
• Worldspan RT MSDIJ

What is the amount of the city tax at Mama Shelter Dijon hotel ?

The City tax is 2,75 EUR per person and per day. It is not included in the tax fee.

What are Mama Shelter Dijon hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Can I upgrade my meal plan at the hotel Mama Shelter Dijon?

Please send an email to: reservation.dijon@mamashelter.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

Is it possible to get a room upgrade at the Mama Shelter Dijon hotel?

To request a room upgrade, please send an email to: reservation.dijon@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Dijon hotel?

There is no minimum stay at our property

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