FAQ
You have a question ? We are here to answer you
Is there a parking at Mama Shelter Dijon hotel ?
Mama's Dijon got a parking ! The price is 19€ per night and per car, the height limit is 1.90m.
There is 15 spaces, 3 of them have charging station which are free, and one is for persons with reduced mobility.
You can book a space through the reception at this number : +33 03.80.60.06.60 or by email at : reception.dijon@mamashelter.com 🚗
Are pets (dogs and cats...) allowed at Mama Shelter Dijon hotel ?
We are pet friendly and your best friend is welcome with a couple of conditions:
• OFFER
• Pets are accepted in all bars and restaurants.
How can I provide feedback about my stay at the hotel Mama Shelter Dijon?
To submit your feedback, please send an email to: reception.dijon@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Does Mama Shelter Dijon hotel have special offers, gift boxes or vouchers?
We are able to offer you various special offers.
To have a look at our special offers, click HERE.
What are the payment methods accepted at Mama Shelter Dijon hotel ?
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• Visa
• MasterCard
• American Express
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do accept installment payments.
• We do not accept payments made for someone else.
Are rooms at Mama Shelter Dijon hotel equipped with a shower, bath, or hot tub ?
Medium Mama Double have a shower.
Medium Mama Twin have a shower.
Large Mama Double have a shower.
Large Mama Double Accessible have a shower.
XXL Mama Family have a shower.
XXL Mama have a shower.
XXL Mama Terrace have a shower and bathtub.
Is there a restaurant in Mama Shelter Dijon hotel ?
Definitely, Mama Shelter Dijon has a restaurant:
• Restaurant Mama Restaurant:
• International, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 18:00 to 22:00.
• Price range: $$Restaurant Mama Restaurant website
• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
Where exactly is Mama Shelter Dijon hotel situated ?
This is our address
8 Rue Dr Maret, 21000 Dijon, France.
Click on DETAILS to see it on the map
Does Mama Shelter Dijon hotel have family rooms ?
We are family friendly.
Family rooms for 3 people and more:
• XXL Mama Family
Does Mama Shelter Dijon hotel have connecting rooms ?
We do have connecting rooms.
Please indicate your preference in the "comments" section when making a reservation.
What is the price of breakfast at Mama Shelter Dijon hotel ?
Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 13) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
How many rooms are there at Mama Shelter Dijon hotel ?
We have 120 rooms.
(Max 280 Pax)
• 63 Medium Mama Double from 16 to 20 m² with a capacity of up to 2 guest(s).
• 20 Medium Mama Twin from 18 to 21 m² with a capacity of up to 2 guest(s).
• 29 Large Mama Double from 21 to 33 m² with a capacity of up to 2 guest(s).
• 4 Large Mama Double Accessible of 21 m² with a capacity of up to 2 guest(s).
• 10 XXL Mama Family from 39 to 40 m² with a capacity of up to 4 guest(s).
• 3 XXL Mama from 33 to 44 m² with a capacity of up to 2 guest(s).
• 1 XXL Mama Terrace of 40 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.
Do you accept kids at Mama Shelter Dijon hotel ?
Children are welcome.
Children up to 13 years old can stay with their parents for free.
Kids price applies for children:
•between 14 and 18 years old (100% of adult price).
Adult rate applies from 19 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: marine.schneider@mamashelter.com.
Can I book a table in the restaurant of the Mama Shelter Dijon hotel?
• Mama Restaurant:
To make a restaurant reservation, please send an email to: food.dijon@mamashelter.com with the following information:
• Restaurant name
• Date
• Time
• Number of guests
• Reservation/ Booking number (if you have one)
• Phone number
• Email address
What time is the check out at Mama Shelter Dijon hotel ?
Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.
Guests can use our facilities free of charge even after check-out.
What time is breakfast served at hotel Mama Shelter Dijon?
Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The restaurant.
We cannot serve breakfast in room.
What is supplied in the bathrooms at Mama Shelter Dijon hotel ?
All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, shaving kit, hairbrush, magnifying mirror, bidet, beach towels and pool towels
What is Mama Shelter Dijon hotel star rating ?
Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Upscale.
More info here
What is the cancellation policy for Mama Shelter Dijon hotel ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
Does Mama Shelter Dijon hotel have a reward & loyalty program ?
Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
• For more information about our loyalty program, click here
• To subscribe to our newsletter, click here
• To join our loyalty program, click here
Are there any discount codes at Mama Shelter Dijon hotel ?
We do not have any promo code available.
Why is it better to book directly at Mama Shelter Dijon hotel ?
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
What are the opening/closing dates at Mama Shelter Dijon hotel ?
We are open all year round.
No renovations have taken place or are planned in the near future.
What is your tipping policy at Mama Shelter Dijon hotel?
Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is strongly encouraged.
• Tips are in cash or card.
Does Mama Shelter Dijon hotel work with travel agents ?
We are happy to work with travel agents.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
The property is also listed on
• Amadeus RT DIJMSD
• Sabre EN 601867
• Worldspan RT MSDIJ
What is the amount of the city tax at Mama Shelter Dijon hotel ?
The City tax is 2,75 EUR per person and per day. It is not included in the tax fee.
What are Mama Shelter Dijon hotel rate plans?
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
Can I upgrade my meal plan at the hotel Mama Shelter Dijon?
Please send an email to: reservation.dijon@mamashelter.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address
Is it possible to get a room upgrade at the Mama Shelter Dijon hotel?
To request a room upgrade, please send an email to: reservation.dijon@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
What is the minimum night stay at the Mama Shelter Dijon hotel?
There is no minimum stay at our property