WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Dijon

We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 190 CM).
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

We are pet friendly and your best friend is welcome with a couple of conditions:
• OFFER
• Pets are accepted in all bars and restaurants.

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.dijon@mamashelter.com
Phone:+33380600660
Toll-Free #:Not available
SMS: Not available

Reservation
Email: reservation.dijon@mamashelter.com
Phone:Not available
Toll-Free #:Not available
SMS: Not available

Concierge
Email: reception.dijon@mamashelter.com
Phone:+33380600660
Toll-Free #:Not available
SMS: Not available

Events
Email: events.dijon@mamashelter.com
Phone:+33380609612
Toll-Free #:Not available
SMS: Not available

Housekeeping
Email: reception.dijon@mamashelter.com
Phone:+33380600660
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.dijon@mamashelter.com
Phone:+33380609610
Toll-Free #:Not available
SMS: Not available

To reserve a parking space, please send an email to: reception.dijon@mamashelter.com with the following information:
• Parking start date
• Parking start time
• Parking end date
• Parking end time
• Vehicle type
• Phone number
• Email address

To request an invoice, please send an email to: mybill.dijon@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

To submit your feedback, please send an email to: reception.dijon@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Definitely, Mama Shelter Dijon has a restaurant:

• Restaurant Mama Restaurant:
• International, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 18:00 to 22:00.
• Price range: $$

Restaurant Mama Restaurant website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

We have 120 rooms.
(Room types for maximum 280 pax)

Medium Mama Double: 63 rooms
• Surface: 16 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed , TV, air conditionner
For more information, please click here

Medium Mama Twin: 20 rooms
• Surface: 18 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed , TV, air conditionner
For more information, please click here

Large Mama Double: 29 rooms
• Surface: 21 to 33 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed , TV, air conditionner
For more information, please click here

Large Mama Double Accessible: 4 rooms
• Surface: 21 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed , TV, air conditionner

XXL Mama Family: 10 rooms
• Surface: 34 to 40 m²
• Max occupancy per room: 4 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed , TV, air conditionner
For more information, please click here

XXL Mama: 3 rooms
• Surface: 33 to 44 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed , TV, air conditionner
For more information, please click here

XXL Mama Terrace: 1 rooms
• Surface: 40 to 40 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed , TV, air conditionner

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do accept installment payments.
• We do not accept payments made for someone else.

We are family friendly.
Family rooms for 3 people and more:
• XXL Mama Family

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 13) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Medium Mama Double have a shower.
Medium Mama Twin have a shower.
Large Mama Double have a shower.
Large Mama Double Accessible have a shower.
XXL Mama Family have a shower.
XXL Mama have a shower.
XXL Mama Terrace have a shower and bathtub.

Children are welcome.
Children up to 13 years old can stay with their parents for free.
Kids price applies for children:
•between 14 and 18 years old (100% of adult price).
Adult rate applies from 19 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: marine.schneider@mamashelter.com.

This is our address
8 Rue Dr Maret, 21000 Dijon, France.
Click on DETAILS to see it on the map

We do have connecting rooms.
Please indicate your preference in the "comments" section when making a reservation

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and cotton swabs
Not available:
Bathrobe, bedroom slippers, toothbrush, toothpaste, shower cap, shaving kit, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The restaurant.

We cannot serve breakfast in room.

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Upscale.
More info here

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is strongly encouraged.
• Tips are in cash or card.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT DIJMSD
• Sabre EN 601867
• Worldspan RT MSDIJ

The city tax is 2.75 EUR per person per day and it is not included in your rate

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Please send an email to: reservation.dijon@mamashelter.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address

To request a room upgrade, please send an email to: reservation.dijon@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

FAQ

You have a question ? We are here to answer you

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