FAQ
You have a question ? We are here to answer you
To reach the hotel staff, please find the details for each department below:
Reception
Email: reception.parisladefense@mamashelter.com
Phone: +33 1 40 81 02 02
Toll-Free #: Not available
SMS: Not available
Reservation
Email: parisladefense@mamashelter.com
Phone: +33 1 40 81 02 02
Toll-Free #: Not available
SMS: Not available
Events
Email: events.parisladefense@mamashelter.com
Phone: +33 1 40 81 02 02
Toll-Free #: Not available
SMS: Not available
Restaurant
Email: food.parisladefense@mamashelter.com
Phone: +33 1 40 81 02 02
Toll-Free #: Not available
SMS: Not available
Bar
Email: food.parisladefense@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Breakfast
Email: food.parisladefense@mamashelter.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available
Accounting
Email: mybill.parisladefense@mamashelter.com
Phone: +33 1 40 81 02 02
Toll-Free #: Not available
SMS: Not available
To request an invoice, please send an email to: mybill.parisladefense@mamashelter.com with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
Definitely, Mama Shelter Paris La Defense has 2 restaurants:
Restaurant Mama's Diner:
• Steakhouse, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Mon: from 11:00 to 22:00.
• Tue: from 11:00 to 22:00.
• Wed: from 11:00 to 22:00.
• Thu: from 11:00 to 22:00.
• Fri: from 11:00 to 22:00.
• Sat: from 18:00 to 22:00.
• Sun: from 18:00 to 22:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 30 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
Restaurant Mama's Diner menu
Restaurant Mama's Penthouse:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 12:00 to 23:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
To submit your feedback, please send an email to: reception.parisladefense@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: parisladefense@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: parisladefense@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: parisladefense@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
Parking services:
We do have parking.
Parking is available for guests only.
Parking cannot be booked in advance.
Parking Rates:
Standard parking price for guests:
• Parking price for all vehicles: 30 EUR/day
Unfortunately we do not have a valet parking service.
Parking location and access:
The parking is open 24/7.
In-and-out privileges:
You can exit and enter anytime without extra charges.
it is not possible to access the parking area before check-in.
It is not possible to use the parking after check-out.
Parking description:
The parking area is covered.
Our parking is not accessible to persons with disabilities.
The parking is secured.
The parking is equipped with CCTV cameras.
Accepted vehicles:
Accepted vehicle types: Bike, Minivan, Mobility scooter, Motorbike, Sedan, SUV.
We are not able to accept the following vehicles: Bus, Caravan, Gas vehicle, Pick-up, RV, Trailer, Truck.
We have bike parking facilities.
Bike parking is secured.
Bike parking location: located at the main parking area.
Bike parking is available for free.
Our parking is not equipped with bike maintenance tools.
Bikes cannot be stored in your room.
Street parking is not available.
We are sorry, but we do not take reservations
• Mama's Diner and Mama's Penthouse :
To modify your restaurant booking please send an email to: food.parisladefense@mamashelter.com with the following information:
• Restaurant name
• Name
• Requested change(s)
• Phone number
• Email address
All accommodations:
Refrigerator
• Available for free
• Freezer: No
We have non-stocked fridges in this property
Please send us an email at reception.parisladefense@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address
DJ Set, Live entertainment, karaoke, and much more...
Click here for more details.
The hotel offers a brunch only on Sunday from 12:30 to 16:30.
The price is 46 EUR per adult,
29 EUR per child less than 12 yo.
It is served at the Panoramic Restaurant.
Menu: here
KIDS BRUNCH ! While the adults are enjoying brunch in the Penthouse, your children will also have their own brunch, on the 1st floor, with our Nannys and a gourmet buffet!
Take a look at our bar details below
Sports Bar:
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 100 pax.
• Open on Mon, Tue, Wed, Thu, Fri and Sat.
• Mon: from 17:00 to 00:00
• Tue: from 17:00 to 00:00
• Wed: from 17:00 to 00:00
• Thu: from 17:00 to 01:30
• Fri: from 17:00 to 01:30
• Sat: from 17:00 to 01:30
• Open to public
• Pets are not accepted in the bar
• Food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV, Sports broadcast, Pool (Billards) and Live entertainment
• Happy hour: from 17:00 to 20:00
- Have a look at our menu
- Click here for more details
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: parisladefense@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .
We have 211 rooms.
(Room types for maximum 527 pax)
Medium Mama Double: 111 rooms
• Surface: 17 to 19 m²
• Max occupancy per room: 2 adults
• Composition: 1 bedrooms
• Equipment: 1 queen size bed
In room smoking is not allowed
Medium Mama Twin: 20 rooms
• Surface: 18 to 20 m²
• Max occupancy per room: 2 adults
• Composition: 1 bedrooms
• Equipment: 2 single beds
In room smoking is not allowed
Medium Mama Double Absolute: 66 rooms
• Surface: 17 to 20 m²
• Max occupancy per room: 2 adults
• Composition: 1 bedrooms
• Equipment: 1 queen size bed
In room smoking is not allowed
XXL Mama Family: 2 rooms
• Surface: 35 to 35 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed
In room smoking is not allowed
XXL Mama Suite: 5 rooms
• Surface: 35 to 35 m²
• Max occupancy per room: 2 adults
• Composition: 1 bedrooms
• Equipment: 1 king size bed
In room smoking is not allowed
Breakfast is served daily from 06:30 to 10:30 and from 07:00 to 11:00 on weekends.
The breakfast is served in The panoramic restaurant.
We cannot serve breakfast in room.
Have a look at our breakfast menu here.
Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
• If you have booked directly with the hotel:
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: parisladefense@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.
Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
For more info, click HERE.
We do not have any promo code available.
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
We are open all year round.
No renovations have taken place or are planned in the near future.
We are happy to work with travel agents.
The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
The property is also listed on
• Sabre RT 393456
• Galileo RT G6943
• Worldspan RT SECDG
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
Price:
Leave time at: