FAQ

Is there a parking at Mama Shelter Paris La Defense ?

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Is there a restaurant in Mama Shelter Paris La Defense ?

Definitely, Mama Shelter Paris La Defense has 2 restaurants:

• Restaurant Mama's Diner:
- Steakhouse, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 12:00 to 22:00.
- price range: $$
Restaurant Mama's Diner menu



• Restaurant Restaurant Panoramique:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 12:00 to 23:00.
- price range: $$

Does Mama Shelter Paris La Defense have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

What time is the check in at Mama Shelter Paris La Defense ?

You are able to check in after 15:00.
We do not offer an early check-in.

Is there a bar at Mama Shelter Paris La Defense?

Take a look at our bar details below

•Sports Bar:
- Sports bar
- Smoking not allowed/ Wheelchair not accessible
- Open on Mon, Tue, Wed, Thu, Fri and Sat.
- Mon: from 17:00 to 00:00.
- Tue: from 17:00 to 00:00.
- Wed: from 17:00 to 00:00.
- Thu: from 17:00 to 01:30.
- Fri: from 17:00 to 01:30.
- Sat: from 17:00 to 01:30.
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Free services: TV, Sports broadcast, Pool (Billards) and Live entertainment
- Have a look at our menu
- Click here for more details

What is the cancellation policy for Mama Shelter Paris La Defense ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

How many rooms are there at Mama Shelter Paris La Defense ?

We have 211 rooms.


• 111 Medium Mama Double room(s) from 17 to 19 M² with a capacity of up to 2 guest(s).

• 20 Medium Mama Twin room(s) from 18 to 20 M² with a capacity of up to 2 guest(s).

• 66 Medium Mama Double Absolute room(s) from 17 to 20 M² with a capacity of up to 2 guest(s).

• 2 XXL Mama Family room(s) of 35 M² with a capacity of up to 4 guest(s).

• 5 XXL Mama Suite room(s) of 35 M² with a capacity of up to 2 guest(s).

• Main amenities: TV, air conditionner, non smoking.

What are the payment methods accepted at Mama Shelter Paris La Defense ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

What time is breakfast at Mama Shelter Paris La Defense ?

Mama la Défense, it's 2 breakfasts!
- Tasty breakfast like in the US in our incredible Mama's Diner
- Buffet breakfast at Mama's Penthouse

What time is the check out at Mama Shelter Paris La Defense ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

Does Mama Shelter Paris La Defense have rooms with a view?

Medium Mama Double Absolute have view over the Eiffel Tower.
All the other rooms have view over the buildings at La Defense

Does Mama Shelter Paris La Defense have 24/7 reception?

The front desk is open 24/7

Does Mama Shelter Paris La Defense have connecting rooms ?

Small Mamam Double==> Medium Mama Double
Small Mamam Double==> Medium Mama Double Absolute
Medium Mama Double Absolute==>Medium Mama Double Absolute

Do you accept kids at Mama Shelter Paris La Defense ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: parisladefense@mamashelter.com.

Where exactly is Mama Shelter Paris La Defense situated ?

This is our address
10 Rue Jean Jaurès, 92800 Puteaux, France.
Click on DETAILS to see it on the map

Is there a room service at Mama Shelter Paris La Defense ?

We don't provide room service.

I can, however, suggest one of these dining options.

May we leave our luggage before check in, at Mama Shelter Paris La Defense ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What is the breakfast menu at Mama Shelter Paris La Defense ?

We offer American, continental breakfast.
See menu items below:
. Breads & cakes: baguette, pastries, brown bread, toasts.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits, grilled tomatoes, hash browns.
. Dairy: butter, cheese, yogurts, whole milk.
. Meat & fish: sausages.
. Drinks: american coffee, cappuccino, coffee, fruit juice.
. Others: jams.

Does Mama Shelter Paris La Defense have rooms with balcony ?

Unfortunatly, we don't have rooms with balconies

What is Mama Shelter Paris La Defense star rating?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris La Defense have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Why is it better to book direct at Mama Shelter Paris La Defense ?

These are the advantages of booking direct with us:

• Best rate guarantee

Does Mama Shelter Paris La Defense work with travel agents?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on

• Sabre RT 393456

• Galileo RT G6943

• Worldspan RT SECDG

What is the amount of the city tax at Mama Shelter Paris La Defense?

We charge city taxes 1,50 EUR per person and per night.

Does Mama Shelter Paris La Defense do day passes ?

During the day we can offer the following services:

• Day Use Medium Mama Double : from 12:00 to 16:00 from 89 EUR

What is the price of breakfast at Mama Shelter Paris La Defense ?

Breakfast is open to guests and visitors:

• Price per adult: 19 EUR

• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Is there a free wifi at Mama Shelter Paris La Defense ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-And available throughout the hotel (pool and beach are not included).
There is no ethernet connection.
4G and 5G also available.

What are the activities at or close to Mama Shelter Paris La Defense ?

We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

Can Mama Shelter Paris La Defense arrange special requests like wine, birthday cake, flowers, decoration, etc.?

We are not able to accommodate special requests.

Is Mama Shelter Paris La Defense baby-friendly?

Babies are welcome.