WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Paris La Défense

Definitely, Mama Shelter Paris La Defense has 2 restaurants:

• Restaurant Mama's Diner:
• Steakhouse, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Mon: from 11:00 to 22:00.
• Tue: from 11:00 to 22:00.
• Wed: from 11:00 to 22:00.
• Thu: from 11:00 to 22:00.
• Fri: from 11:00 to 22:00.
• Sat: from 18:00 to 22:00.
• Sun: from 18:00 to 22:00.
• Price range: $$

Restaurant Mama's Diner menu

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 30 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

• Restaurant Restaurant Panoramique:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• from 12:00 to 23:00.
• Price range: $$
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

The front desk is open 24/7

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.parisladefense@mamashelter.com
Phone:+33140810202
Toll-Free #:Not available
SMS: Not available

Reservation
Email: parisladefense@mamashelter.com
Phone:+33140810202
Toll-Free #:Not available
SMS: Not available

Events
Email: events.parisladefense@mamashelter.com
Phone:+33140810202
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.parisladefense@mamashelter.com
Phone:+33140810202
Toll-Free #:Not available
SMS: Not available

To request an invoice, please send an email to: mybill.parisladefense@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

As for me, I can speak with you in one of these languages

To submit your feedback, please send an email to: reception.parisladefense@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: parisladefense@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: parisladefense@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: parisladefense@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

You are able to check in anytime after 15:00.
We do not offer an early check-in.

• Mama's Diner:
For more information about restaurant reservation, click HERE.
• Restaurant Panoramique:
For more information about restaurant reservation, click HERE.

Unfortunately we do not offer an online check-in

Take a look at our bar details below

Sports Bar:
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Open on Mon, Tue, Wed, Thu, Fri and Sat.
• Mon: from 17:00 to 00:00
• Tue: from 17:00 to 00:00
• Wed: from 17:00 to 00:00
• Thu: from 17:00 to 01:30
• Fri: from 17:00 to 01:30
• Sat: from 17:00 to 01:30
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV, Sports broadcast, Pool (Billards) and Live entertainment
• Happy hour: from 17:00 to 20:00

- Have a look at our menu
- Click here for more details

DJ Set, Live entertainment, karaoke, and much more...
Click here for more details.

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: parisladefense@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

At Mama la Défense, get the best views for breakfast !

Discover our buffet at Mama's Penthouse, on the 14th floor, from 06.30 to 100:30 on weekdays, and from 07:00 to 11:00 on weekends!

We offer laundry services :

Unfortunately, we do not have a gym.
We can recommend you this one below:
Salle de sport La Défense - Fitness Park
17 Pl. des Corolles, 92400 Courbevoie, France
The distance is 0.9 km from the property
Directions

Please send us an email at reception.parisladefense@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Do you want to cancel a reservation?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
No renovations have taken place or are planned in the near future.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit or debit card as a guarantee to book your stay online. If you do not have a credit or a debit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Sabre RT 393456
• Galileo RT G6943
• Worldspan RT SECDG

The city tax is 3.90 EUR per person per day and it is not included in your rate

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

To request a room upgrade, please send an email to: reception.parisladefense@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

There is no minimum stay at our property

FAQ

You have a question ? We are here to answer you

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