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Paris La Défense
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You have a question ? We are here to answer you

  • QUESTION. WHO IS MAMA?

    ANSWER. Mama Shelter is a collection of lively, unique and quirky places around the world, welcoming to all. It already boasts 2161 rooms, 15 restaurants and 1170 employees in 14 cities and 9 countries! Created by the Trigano family, Mama Shelter aims to settle in the very heart of the cities it falls in love with and offers its customers and partners the benefit of its expertise in both the hospitality and food industry. More than just rooms or restaurants, Mama Shelter is dynamic and vibrant - a true urban refuge that is not only beautiful and modern, but also popular, friendly and sexy. Curl up on our sofas and savor our homemade dishes, enjoy a drink and unwind, you can rest easy... Mama takes care of everything!

    QUESTION. HOW TO APPLY TO MAMA SHELTER?

    ANSWER. Mama is always on the lookout for new talent. Discover all our opportunities here: https://mamashelter.welcomekit.co.

    QUESTION. HOW CAN I RECEIVE NEWS AND OFFERS FROM MAMA SHELTER?

    ANSWER. Psst... Mama has a secret for you: subscribe to her newsletter to make sure you receive all her tips and news here: https://mamashelter.com/newsletter/

    QUESTION. HOW DO I GET TO MAMA SHELTER?

    ANSWER. Find Mama Shelter Lisboa at the address: 10 Rue Jean Jaurès, 92800 Puteaux, France. From CDG Airport: By transport: RER B until Châtelet Les Halles, then Metro line 1 (9.30 EUR) - 1h10 From Orly Airport : By transport: OrlyVal, then RER B until Châtelet Les Halles, then Metro line 1 (12.10 EUR) - 1h10 From Gare du Nord: By transport: RER B until Châtelet Les Halles, then Metro line 1 (1,9 EUR) From Gare de Lyon: By transport: metro line 1 (1,9 EUR) Your Mama is 5 min walk from the metro station Esplanade de la Défense.

  • QUESTION. CAN I PRIVATIZE THE TERRACE/PATIO?

    ANSWER. Of course, to apply for privatization, you can send an email to: events.parisladefense@mamashelter.com and we will look at your request.

    QUESTION. DO YOU OFFER BREAKFAST? WHAT TIME IS IT SERVED?

    ANSWER. Our breakfast is served from 6.30am to 10.30am from Monday to Friday and from 7am to 11am on Saturdays and Sundays* on our panoramic restaurant: Adult: €19 Child (under 12): €10 Child (under 4): free *Not included in total price of stay

    QUESTION. IS BRUNCH AVAILABLE?

    ANSWER. Yes, and you soon won't be able to go a week without it. Our gargantuan brunch awaits you every Sunday: Viennese pastries & Bread + Cereals & Dried Fruit + Fruit + Dairy + Cold Cuts + Starter + Main Course + Sweet Buffet + Savory Buffet + Hot Drink + Juice & Soda. Adult: €46 Child (-12 years old): €23 Book your table here: https://mamashelter.com/paris-la-defense/faq/#booking-table

    QUESTION. ARE THERE DJ SETS PLANNED?

    ANSWER. Mama organizes DJ sets every Thursday, Friday and Saturday. Click here for the detailed program: https://mamashelter.com/paris-la-defense/explore/calendar/ .

    QUESTION. WHAT PAYMENT METHODS ARE ACCEPTED IN THE RESTAURANT?

    ANSWER. We accept cash & credit cards. Unfortunately, cheques and vacation vouchers are not accepted.

    QUESTION. CAN WE EAT IN THE RESTAURANT OR ON THE TERRACE/ROOFTOP/PATIO WITHOUT HAVING A ROOM?

    ANSWER. Sure, anyway Mama welcomes you! However if you haven't booked a table, we will work on a first come first serve basis.

  • QUESTION. IS THERE A BATHTUB IN THE ROOM?

    ANSWER. Unfortunately no. However we do have huge showers, spacious enough to be more than one in…

    QUESTION. CAN I ORDER ROOM SERVICE?

    ANSWER. No, however our restaurant has beautiful benches where you can curl up comfortably.

    QUESTION. DO YOU ACCEPT PETS?

    ANSWER. Small domesticated pets are welcome (12 kg maximum). €25 per animal per day, including a towel and a bowl.

    QUESTION. CAN I HAVE A QUIET ROOM?

    ANSWER. Ask us when you make your reservation and we will do our best to offer you a room on the upper floor, subject to availability.

    QUESTION. IS THERE A HAIRDRYER IN THE ROOM?

    ANSWER. Mama likes it wild, but for those who prefer to be coiffed, there's a hair dryer in each of our rooms.

    QUESTION. CAN I HAVE A BABY COT?

    ANSWER. Only XXL Mama Suite & XXL Mama Family rooms can accommodate one baby cot for €15/night for a baby under 3 years. No extra bed can be added, however our connecting rooms are ideal for families.

    QUESTION. IF I COME WITH CHILDREN, DO I HAVE TO BOOK TWO ROOMS?

    ANSWER. It depends on the age of your children: if they are 3 years old or younger, you can request a cot (additional cost of 15€/day) in our XXL Mama Suite or XXL Mama Family rooms. Also, please note that our XXL Mama Family rooms are connected rooms and can host up to 4 people. Check the maximum number of people allowed per room when booking.

  • QUESTION. CAN I ORDER ROOM SERVICE?

    ANSWER. No, however our restaurant has beautiful benches where you can curl up comfortably.

    QUESTION. CAN YOU LOOK AFTER MY LUGGAGE?

    ANSWER. Yes, if you arrive and your room is not ready, or if you would like to enjoy a little more time after your check-out, Mama will be happy to look after your suitcases. To take advantage of this, please contact the reception on your arrival or departure.

    QUESTION. CAN I PARK MY CAR?

    ANSWER. Yes, we do have a parking at the price of €30/day. Our parking spots are limited and are subject to availability. It is not possible to book them in advance and it is stricly reserved to our guests. Maximum parking height: 1,9m.

    QUESTION. CAN I PARK MY BICYCLE?

    ANSWER. Unfortunately not.

    QUESTION. IS THERE A GYM?

    ANSWER. Unfortunately no, but you can always try your hand at trampolining on our ultra soft beds...

    QUESTION. DO YOU OFFER A BABYSITTING SERVICE?

    ANSWER. A list of baby-sitters is available on request at reception. Please note that babysitting is available during the brunch on Sundays.

  • QUESTION. I HAVE NOT RECEIVED MY BOOKING CONFIRMATION, WHERE CAN I FIND IT?

    ANSWER. To retrieve your booking confirmation, call our reservations department on 01.75.77.52.52.

    QUESTION. IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

    ANSWER. You can modifiy or cancel your reservation free of charge until D-3 for stays until 31/03/2022. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation.

    QUESTION. WHEN WILL MY CREDIT CARD BE CHARGED?

    ANSWER. For a prepaid or promotional rate, at the time of booking. For a flexible rate, on arrival at Mama. All information is stipulated in the rate conditions when booking.

    QUESTION. WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

    ANSWER. All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 24 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay for flexible rates. Prepaid rates can be cancelled up to 72 hours before check-in (before 12 noon local time) for prepaid rates. In the event of late cancellation, the full prepayment will not be refunded. Local tax: €1.50 per person/night. Payment methods accepted to reserve your room: credit cards such as Visa, Mastercard, American Express. Mama Shelter does not take cheques. We accept cash payments at the front desk.

    QUESTION. HOW DO I LINK MY ACCOR LOYALTY CARD TO MY RESERVATION?

    ANSWER. You can use it when booking or present it on arrival.

    QUESTION. WHAT TIME DO I CHECK-IN?

    ANSWER. Your room will be ready from 3pm.

    QUESTION. WHAT TIME SHOULD I LEAVE THE ROOM?

    ANSWER. Departure must be before midday, at the latest.

    QUESTION. HOW DO I CHECK-IN?

    ANSWER. Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

    QUESTION. WHAT TO DO IF I ARRIVE LATE?

    ANSWER. If you plan to arrive late (after midnight), please do not hesitate to let us know by email at: reception.parisladefense@mamashelter.com. Once there, you just have to go to the reception and check in with our receptionists. For late arrivals, don't worry, our reception is open 24/7.

    QUESTION. WHEN IS YOUR FRONT DESK OPEN?

    ANSWER. Our front desks are open 24/7.

    QUESTION. CAN I ARRIVE EARLIER AND/OR LEAVE THE ROOM LATER THAN THE CHECK-OUT TIME?

    ANSWER. We are not able to offer early check-ins. Although, It is possible to request a late check-out until 15:00. The price is 30EUR per room. Late check-outs must be requested directly at the front desk and are subject to availability.

    QUESTION. HOW DO I GET MY INVOICE?

    ANSWER. Simply send your request to the email address mybill.parisladefense@mamashelter.com.

    QUESTION. HOW DO I CANCEL OR MODIFY MY RESERVATION?

    ANSWER. It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://secure.accor.com/store/index.html#/en/bookings/home?origin=accor FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

    QUESTION. CAN MINORS BOOK A ROOM WITHOUT AN ADULT?

    ANSWER. Unfortunately not.

    QUESTION. DO YOU OFFER GIFT VOUCHERS FOR ROOMS?

    ANSWER. Unfortunately not. If you would like to offer a room to someone dear to you, Mama advises you to proceed as follows: you can make the reservation in your name and specify in the commentary that it is a gift with the name and surname of the person who will benefit from it.

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