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You have a question ? We are here to answer you

  • QUESTION. WHO IS MAMA?

    ANSWER. Mama Shelter is a collection of lively, unique and quirky places around the world, welcoming to all. It already boasts 2161 rooms, 15 restaurants and 1170 employees in 14 cities and 9 countries!

    Created by the Trigano family, Mama Shelter aims to settle in the very heart of the cities it falls in love with and offers its customers and partners the benefit of its expertise in both the hospitality and food industry.

    More than just rooms or restaurants, Mama Shelter is dynamic and vibrant - a true urban refuge that is not only beautiful and modern, but also popular, friendly and sexy. Curl up on our sofas and savor our homemade dishes, enjoy a drink and unwind, you can rest easy... Mama takes care of everything!

    QUESTION. HOW TO APPLY TO MAMA SHELTER?

    ANSWER. Mama is always on the lookout for new talent. Discover all our opportunities here: https://mamashelter.welcomekit.co.

    QUESTION. HOW CAN I RECEIVE NEWS AND OFFERS FROM MAMA SHELTER?

    ANSWER. Psst... Mama has a secret for you: subscribe to her newsletter to make sure you receive all her tips and news here: https://mamashelter.com/newsletter/

  • QUESTION. IS BRUNCH AVAILABLE?

    ANSWER. Unfortunately not, but stay tuned it won't be long now.

    QUESTION. WHAT PAYMENT METHODS ARE ACCEPTED IN THE RESTAURANT?

    ANSWER. We accept cash & credit cards. Unfortunately, cheques and vacation vouchers are not accepted.

    QUESTION. CAN WE EAT IN THE RESTAURANT OR ON THE TERRACE/ROOFTOP WITHOUT HAVING A ROOM?

    ANSWER. Sure, anyway Mama welcomes you! However if you haven't booked a table, we will work on a first come first serve basis.

  • QUESTION. IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

    ANSWER. You can modifiy or cancel your reservation free of charge until the day of arrival at noon for stay until 31/01/2022 (except on 31/12 and 01/01). Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation.

    QUESTION. WHEN WILL MY CREDIT CARD BE CHARGED?

    ANSWER. For a prepaid or promotional rate, at the time of booking.
    For a flexible rate, on arrival at Mama.

    All information is stipulated in the rate conditions when booking.

    QUESTION. HOW DO I LINK MY ACCOR LOYALTY CARD TO MY RESERVATION?

    ANSWER. You can use it when booking or present it on arrival.

    QUESTION. WHAT TIME DO I CHECK-IN?

    ANSWER. Your room will be ready from 3pm.

    QUESTION. WHAT TIME SHOULD I LEAVE THE ROOM?

    ANSWER. Departure must be before midday, at the latest.

    QUESTION. HOW DO I CHECK-IN?

    ANSWER. Don't forget to present the following on check-in:
    - Valid credit card matching the name on the ID
    - Valid ID document for every guests in the room (compulsory for foreigners)

    If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents:
    - Printed reservation confirmation
    - Valid credit card used for the reservation
    - Valid ID of the person who booked the room

    Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

    QUESTION. WHEN IS YOUR FRONT DESK OPEN?

    ANSWER. Our front desks are open 24/7.

    QUESTION. HOW DO I CANCEL OR MODIFY MY RESERVATION?

    ANSWER. It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://secure.accor.com/store/index.html#/en/bookings/home?origin=accor

    FLEXIBLE RATES
    Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival.

    BEST AVAILABLE RATES, PACKAGES AND RACK RATES
    Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

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