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You have a question ? We are here to answer you

Is there a restaurant in Mama Shelter Paris La Defense hotel ?

Definitely, Mama Shelter Paris La Defense has 2 restaurants:

• Restaurant Mama's Diner:
 • Steakhouse, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 22:00.
 • Price range: $$

Restaurant Mama's Diner menu

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 30 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

• Restaurant Restaurant Panoramique:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 23:00.
 • Price range: $$
• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code: Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Is there a parking at Mama Shelter Paris La Defense hotel ?

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

How can I provide feedback about my stay at the hotel Mama Shelter Paris La Defense?

To submit your feedback, please send an email to: reception.parisladefense@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

What time is the check in at Mama Shelter Paris La Defense hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What are the payment methods accepted at Mama Shelter Paris La Defense hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

What is the price of breakfast at Mama Shelter Paris La Defense hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

What is the breakfast menu at Mama Shelter Paris La Defense hotel ?

We offer American, continental breakfast.
See menu items below:
. Breads & cakes: baguette, pastries, brown bread, toasts.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits, grilled tomatoes, hash browns.
. Dairy: butter, cheese, yogurts, whole milk.
. Meat & fish: sausages.
. Drinks: american coffee, cappuccino, coffee, fruit juice.
. Others: jams.

Are pets (dogs and cats...) allowed at Mama Shelter Paris La Defense hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25EUR/pet/day
• 12 kg maximum
• Domesticated pets, accepted in the restaurant
• Pets are not accepted in our bars and restaurants.

What is the cancellation policy for Mama Shelter Paris La Defense hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a bar at Mama Shelter Paris La Defense hotel ?

Take a look at our bar details below

Sports Bar:
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Open on Mon, Tue, Wed, Thu, Fri and Sat.
• Mon: from 17:00 to 00:00.
• Tue: from 17:00 to 00:00.
• Wed: from 17:00 to 00:00.
• Thu: from 17:00 to 01:30.
• Fri: from 17:00 to 01:30.
• Sat: from 17:00 to 01:30.
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV, Sports broadcast, Pool (Billards) and Live entertainment
• Happy hour: from 17:00 to 20:00

- Have a look at our menu
- Click here for more details

Is the reception at hotel Mama Shelter Paris La Defense open 24/7?

The front desk is open 24/7

Does Mama Shelter Paris La Defense hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:30 to 16:30.
The price is 46 EUR per adult,
29 EUR per child less than 12 yo.
It is served at the Panoramic Restaurant.
Menu: here

KIDS BRUNCH ! While the adults are enjoying brunch in the Penthouse, your children will also have their own brunch, on the 1st floor, with our Nannys and a gourmet buffet!

What time is breakfast served at hotel Mama Shelter Paris La Defense?

Mama la Défense, it's 2 breakfasts!
- Tasty US-style breakfast in our incredible Mama's Diner! 06:30 to 15:00 on weekdays, and 07:00 to 15:00 on weekends!

- Buffet breakfast at Mama's Penthouse from 06.30 to 100:30 on weekdays, and from 07:00 to 11:00 on weekends!

Does Mama Shelter Paris La Defense hotel offer any entertainment programs?

DJ Set, Live entertainment, karaoke, and much more...
Click here for more details.

How to recover lost items from Mama Shelter Paris La Defense hotel?

Please send us an email at reception.parisladefense@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

Are rooms at Mama Shelter Paris La Defense hotel equipped with a shower, bath, or hot tub ?

All rooms have a shower.

What is Mama Shelter Paris La Defense hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris La Defense hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Paris La Defense hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Paris La Defense hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Paris La Defense hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Sabre RT 393456
• Galileo RT G6943
• Worldspan RT SECDG

What is the amount of the city tax at Mama Shelter Paris La Defense hotel ?

We charge city taxes 1,50 EUR per person and per night.

What are Mama Shelter Paris La Defense hotel rate plans?

We have three kind of rates:
- Opening Deal: Offer including the room and a 20 EUR credit per stay available on restaurant
- Advance Saver BB: Book now and enjoy an exceptional price that includes adult breakfast. Extra charge for children's breakfast 10 EUR
- Flexible: modifiable until 12:00 (local time) one day before arrival

Does Mama Shelter Paris La Defense hotel do day passes ?

During the day we can offer the following services:
• Day Use Medium Mama Double : from 12:00 to 16:00 from 89 EUR

What time is the check out at Mama Shelter Paris La Defense hotel ?

To request a late checkout, please send an email to: reception.parisladefense@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

Is it possible to request a late check-out at the Mama Shelter Paris La Defense hotel?

To request a late checkout, please send an email to: reception.parisladefense@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

May we leave our luggage before check in, at Mama Shelter Paris La Defense hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Does Mama Shelter Paris La Defense hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Vegetarian.
Gluten-free.
Available upon request (let us know at check-in): Vegan.
Almond-free, dairy-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.
Not available on our menu: Halal, hypoallergenic, kosher, low carb & organic.
Lactose free-milk & plant based milk.

Is there a room service at Mama Shelter Paris La Defense hotel ?

We don't provide room service.

Is there a free wifi at Mama Shelter Paris La Defense hotel ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
4G and 5G also available.

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