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You have a question ? We are here to answer you

Is the reception at hotel Mama Shelter Paris La Defense open 24/7?

The front desk is open 24/7

Is there a restaurant in Mama Shelter Paris La Defense hotel ?

Definitely, Mama Shelter Paris La Defense has 2 restaurants:


• Restaurant Mama's Diner:
 • Steakhouse, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 22:00.
 • Price range: $$

Restaurant Mama's Diner menu

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 30 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required


• Restaurant Restaurant Panoramique:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 23:00.
 • Price range: $$
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Which language does the staff speak at Mama Shelter Paris La Defense hotel ?

Our team speaks English and French.

How can I provide feedback about my stay at the hotel Mama Shelter Paris La Defense?

To submit your feedback, please send an email to: reception.parisladefense@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a parking at Mama Shelter Paris La Defense hotel ?

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

What are the payment methods accepted at Mama Shelter Paris La Defense hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Paris La Defense hotel offer any entertainment programs?

DJ Set, Live entertainment, karaoke, and much more...
Click here for more details.

Is there a bar at Mama Shelter Paris La Defense hotel ?

Take a look at our bar details below

Sports Bar:
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Open on Mon, Tue, Wed, Thu, Fri and Sat.
• Mon: from 17:00 to 00:00.
• Tue: from 17:00 to 00:00.
• Wed: from 17:00 to 00:00.
• Thu: from 17:00 to 01:30.
• Fri: from 17:00 to 01:30.
• Sat: from 17:00 to 01:30.
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV, Sports broadcast, Pool (Billards) and Live entertainment
• Happy hour: from 17:00 to 20:00

- Have a look at our menu
- Click here for more details

Does the Mama Shelter Paris La Defense hotel provide laundry services ?

We offer laundry services :

Can I book a table in the restaurant of the Mama Shelter Paris La Defense hotel?

• Mama's Diner:
For more information about restaurant reservation, click HERE.
• Restaurant Panoramique:
For more information about restaurant reservation, click HERE.

Does Mama Shelter Paris La Defense hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:30 to 16:30.
The price is 46 EUR per adult,
29 EUR per child less than 12 yo.
It is served at the Panoramic Restaurant.
Menu: here

KIDS BRUNCH ! While the adults are enjoying brunch in the Penthouse, your children will also have their own brunch, on the 1st floor, with our Nannys and a gourmet buffet!

How to recover lost items from Mama Shelter Paris La Defense hotel?

Please send us an email at reception.parisladefense@mamashelter.com with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address

Can I book a table in the bar of the Mama Shelter Paris La Defense hotel ?

• Sports Bar:
We are sorry, but we do not take reservations.

What is the cancellation policy for Mama Shelter Paris La Defense hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Paris La Defense hotel have family rooms ?

We are family friendly.
Family rooms for 3 people and more:
• XXL Mama Family

What is the size of the beds at Mama Shelter Paris La Defense hotel ?

Medium Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)
Medium Mama Double Absolute rooms have 1 queen size bed(160x200cm)
XXL Mama Family rooms have 1 king size bed(180x200cm)
XXL Mama Suite rooms have 1 king size bed(180x200cm)

What is Mama Shelter Paris La Defense hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris La Defense hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Paris La Defense hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Paris La Defense hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Paris La Defense hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Sabre RT 393456
• Galileo RT G6943
• Worldspan RT SECDG

What is the amount of the city tax at Mama Shelter Paris La Defense hotel ?

We charge city taxes 1,50 EUR per person and per night.

What are Mama Shelter Paris La Defense hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter Paris La Defense hotel?

To request a room upgrade, please send an email to: reception.parisladefense@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Paris La Defense hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Paris La Defense hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Paris La Defense hotel do day passes ?

During the day we can offer the following services:
• Day Use Medium Mama Double : from 12:00 to 16:00 from 89 EUR

Can I make a day use or day pass reservation at the Mama Shelter Paris La Defense hotel ?

To make a day-use booking, please send an email to: reception.parisladefense@mamashelter.com with the following information:
 • Desired date
 • Desired check-in time
 • Desired check out time
 • Number of adults
 • Number of children
 • Number of baby cots
 • Number of room(s)
 • Email address
 • Phone number

What time is the check out at Mama Shelter Paris La Defense hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

Is it possible to request a late check-out at the Mama Shelter Paris La Defense hotel?

To request a late checkout, please send an email to: reception.parisladefense@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

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