WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.88 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

FAQ - Paris La Défense

Is there a parking at Mama Shelter Paris La Defense ?

We offer a secure parking space at a rate of 30 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Is there a restaurant in Mama Shelter Paris La Defense ?

Definitely, Mama Shelter Paris La Defense has 2 restaurants:
• Restaurant Mama's Diner:
- Steakhouse, Casual Dining
- Open 7/7.
- Open all year.
• Opening times:
- from 12:00 to 22:00.
- price range: $$
Restaurant Mama's Diner menu

• Restaurant Restaurant Panoramique:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.
• Opening times:
- from 12:00 to 23:00.
- price range: $$

What is the breakfast menu at Mama Shelter Paris La Defense ?

We offer American, continental breakfast.
See menu items below:
. Breads & cakes: baguette, pastries, brown bread, toasts.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: cereals, granola.
. Fruits & vegetables: fresh fruits, grilled tomatoes, hash browns.
. Dairy: butter, cheese, yogurts, whole milk.
. Meat & fish: sausages.
. Drinks: american coffee, cappuccino, coffee, fruit juice.
. Others: jams.

What time is the check in at Mama Shelter Paris La Defense ?

You are able to check in after 15:00.
We do not offer an early check-in.

What time is breakfast served at hotel Mama Shelter Paris La Defense?

Mama la Défense, it's 2 breakfasts!
- Tasty US-style breakfast in our incredible Mama's Diner! 06:30 to 15:00 on weekdays, and 07:00 to 15:00 on weekends!

- Buffet breakfast at Mama's Penthouse from 06.30 to 100:30 on weekdays, and from 07:00 to 11:00 on weekends!

What is the price of breakfast at Mama Shelter Paris La Defense ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

What are the payment methods accepted at Mama Shelter Paris La Defense ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Is the reception at hotel Mama Shelter Paris La Defense open 24/7?

The front desk is open 24/7

Does Mama Shelter Paris La Defense hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:30 to 16:30.
The price is 46 EUR per adult,
29 EUR per child less than 12 yo.
It is served at the Panoramic Restaurant.
Menu: here

KIDS BRUNCH ! While the adults are enjoying brunch in the Penthouse, your children will also have their own brunch, on the 1st floor, with our Nannys and a gourmet buffet!

What is the cancellation policy for Mama Shelter Paris La Defense ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a room service at Mama Shelter Paris La Defense ?

We don't provide room service.

Does Mama Shelter Paris La Defense hotel offer any entertainment programs?

DJ Set, Live entertainment, karaoke, and much more...
Click here for more details.

Are pets (dogs and cats...) allowed at Mama Shelter Paris La Defense ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25EUR/pet/day
• 12 kg maximum
• Domesticated pets, accepted in the restaurant

Is there a bar at Mama Shelter Paris La Defense?

Take a look at our bar details below

Sports Bar:
• Sports bar
• Smoking not allowed/ Wheelchair not accessible
• Open on Mon, Tue, Wed, Thu, Fri and Sat.
• Mon: from 17:00 to 00:00.
• Tue: from 17:00 to 00:00.
• Wed: from 17:00 to 00:00.
• Thu: from 17:00 to 01:30.
• Fri: from 17:00 to 01:30.
• Sat: from 17:00 to 01:30.
• Open to public

• Pets are not accepted in the restaurant
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV, Sports broadcast, Pool (Billards) and Live entertainment
• Happy hour: from 17:00 to 20:00

- Have a look at our menu
- Click here for more details

Does Mama Shelter Paris La Defense hotel provide meeting rooms?

In an area renowned for its corporate headquarters, Mama wanted to share her vision of the office: design workshops, which can be privatized and adjusted according to your wishes. Whether you want to host a friendly meeting or a cocktail party, a press conference or even your birthday party, Mama’s Ateliers do the job. Ask me for a quote.

What are Mama Shelter Paris La Defense hotel rate plans?

We have three kind of rates:
- Opening Deal: Offer including the room and a 20 EUR credit per stay available on restaurant
- Advance Saver BB: Book now and enjoy an exceptional price that includes adult breakfast. Extra charge for children's breakfast 10 EUR
- Flexible: modifiable until 12:00 (local time) one day before arrival

Are rooms in hotel Mama Shelter Paris La Defense equipped with a shower, bathtub, or jacuzzi?

All rooms have a shower.

What is Mama Shelter Paris La Defense star rating?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Paris La Defense have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book direct at Mama Shelter Paris La Defense ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Paris La Defense ?

We are open all year round.

Does Mama Shelter Paris La Defense work with travel agents?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Sabre RT 393456
• Galileo RT G6943
• Worldspan RT SECDG

What is the amount of the city tax at Mama Shelter Paris La Defense?

We charge city taxes 1,50 EUR per person and per night.

Does Mama Shelter Paris La Defense do day passes ?

During the day we can offer the following services:
• Day Use Medium Mama Double : from 12:00 to 16:00 from 89 EUR

What time is the check out at Mama Shelter Paris La Defense ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

May we leave our luggage before check in, at Mama Shelter Paris La Defense ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Does Mama Shelter Paris La Defense hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Vegetarian.
Gluten-free.
Available upon request (let us know at check-in): Vegan.
Almond-free, dairy-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Is there a free wifi at Mama Shelter Paris La Defense ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
4G and 5G also available.

What are the activities at or close to Mama Shelter Paris La Defense ?

We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

Do you sell public transport tickets & passes at the Mama Shelter Paris La Defense hotel ?

We are sorry we don't sell metro/bus tickets. You can buy them at the closest metro station or directly on the bus
You can also buy them at:
• Esplanade de la Defense
Esplanade de La Défense, Puteaux, France
Details - Directions

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