How can I provide feedback about my stay at the hotel Mama Shelter Toulouse?

To submit your feedback, please send an email to: reception.toulouse@mamashelter.com with the following information, we will get back to you as soon as possible: • Reservation or accommodation number (if you have one) • Request • Email address • Phone number

How can I confirm my booking with the Mama Shelter Toulouse hotel?

• If you have booked directly with the hotel: Please click on this link to manage your reservation: find my reservation . If you cannot find your reservation, please send an email to: toulouse@mamashelter.com with the following information: Check-in date Full name Reservation or accommodation number Phone number Email address • If you have booked through an OTA (Booking, Expedia..): You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

What time is the check in at Mama Shelter Toulouse hotel ?

You are able to check in anytime after 15:00. We do not offer an early check-in.

Are pets (dogs and cats...) allowed at Mama Shelter Toulouse hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions: • Domesticated pets, accepted in the restaurant • Pets are accepted in all bars and restaurants.

What is the cancellation policy for Mama Shelter Toulouse hotel ?

Do you want to cancel a reservation?

Will there be special New Year's Eve celebrations at the Mama Shelter Toulouse hotel?

Please contact food.toulouse@mamashelter.com for more information or book your table on website

What time is the check out at Mama Shelter Toulouse hotel ?

Regular check-out is until 12:00. It is possible to request a late check-out, up to 15:00, subject to availability. The price is 30 EUR per room.

What is the price of breakfast at Mama Shelter Toulouse hotel ?

Breakfast is open to guests and visitors: • Price per adult: 21 EUR • Price for kids (under 12) : 10 EUR You can add breakfast to your stay at any time, just notify the front desk. If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Can I book a table in the restaurant of the Mama Shelter Toulouse hotel?

• Mama shelter: For more information about restaurant reservation, click HERE .

Do you accept kids at Mama Shelter Toulouse hotel ?

Children under 3 years must sleep in a baby coat. Baby cots are free subject to availability, only in Large or rooms or superior type. From 3 years, please to insert the correct number and age of children to make sure to get an adapted room.

Is there a bar at Mama Shelter Toulouse hotel ?

Take a look at our bar details below Mama Bar : • Live entertainment • Smoking not allowed/ Wheelchair not accessible • Open 7/7 • Mon: from 11:00 to 00:30 • Tue: from 11:00 to 00:30 • Wed: from 11:00 to 00:30 • Thu: from 11:00 to 01:30 • Fri: from 11:00 to 01:30 • Sat: from 11:00 to 01:30 • Sun: from 11:00 to 00:30 • Open to public • Pets are accepted in the bar • Food served • Minimum age 18 year(s) • People under the age of 18 must always be accompanied by an adult • Live entertainment: Free • No dress code is required • Free services: TV and Live entertainment • No happy hour - Click here for more details

Which language does the staff speak at Mama Shelter Toulouse hotel ?

Our team speaks English, French, Russian and Spanish.

What is Mama Shelter Toulouse hotel star rating ?

Our hotel is part of Mama Shelter. - Star rating: 4 stars. - Service category: Midscale. More info here

How can I modify my booking with the Mama Shelter Toulouse hotel?

To modify your stay: • If you have booked directly with the hotel: Please click on this link to manage your reservation: find my reservation . If you cannot find your reservation, please send an email to: toulouse@mamashelter.com with the following information: Check-in date Full name Reservation or accommodation number Phone number Email address • If you have booked through an OTA (Booking, Expedia..): Reservations made through any OTA must be managed directly with the OTA. Follow the steps below: 1-Access your booking confirmation email and visit the OTA website or app. 2-Choose the option to modify the reservation. Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation. The hotel is not able to make any exceptions to these policies. If a modification fee applies, we will let you know before processing your request. To extend your stay: Please send an email to: toulouse@mamashelter.com with the following information: Booking source (Direct, Booking.com, etc). Check-in date Check-out date Required check-in date Required check out date Full name Reservation or accommodation number Phone number Email address To add guest(s) to your booking: Please send an email to: toulouse@mamashelter.com with the following information: Booking source (Direct, Booking.com, etc). Check-in date Full name Number of guests Guest's age Number of baby cots Number of rooms Email address Phone number If a modification fee applies, we will let you know before processing your request.

Does Mama Shelter Toulouse hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Design Bedrooms, Restaurant, Terrace or Rooftop

Mama loves this medieval city made modern!

A city where you can re-energise and at the same time, loosen your limbs . Situated between the Pyrenees mountains, a short distance from the Mediterranean , and a breeze from the lush Dordogne, Toulouse blazes with fiery reds, oranges, and pinks . And tucked behind the façade of an old movie palace on Boulevard Lazare Carnot, Mama has created a home away from home.

Sleep

With their quirky design, luxury beddingluxury bedding and cutting-edge tech, all 120 rooms120 rooms are welcome hideaways, as comfortable as they are smart. OrganicOrganic in-house solid amenitiessolid amenities and free Wi-Fi and movies are standard.

Visit our rooms

Now at Mama

MAMA SAYS SLEEP AND BRUNCH

Room + breakfast + brunch + a late check-out for 2 adults*

See the offer

Mama Deal

Your night + breakfast*

See the offer

Eat & Drink

Chilled local winelocal wine and pizza straight out of the bread oven are the perfect way to enjoy the rooftop overlooking the city. A BBQBBQ and an Argentinian grillArgentinian grill deliver moreish flavors with a hint of the South of FranceSouth of France and the Occitanie region, while large communal tablescommunal tables encourage you to linger.

Take me there

Work & Celebrate

Need a cool work environment and creative inspiration? Mama has planned ahead, with three airy Ateliersthree airy Ateliers (meeting rooms), a CineMamaCineMama , Bose sound systems and all the techtech you need to bring your ideas to life.

Discover

CineMama

Paying homage to the original theatre and cinemaoriginal theatre and cinema that once occupied this site, Mama has created a new 45-seats cinema45-seats cinema . Restaurant and hotel guests can enjoy a variety of cult evening screeningsscreenings here from Sunday to Wednesday inclusive. Just don’t forget the popcorn !

Agenda

Events at Mama

OPEN FORMAT : DJ SWAVE 🎶

27/03/2025 Back on 26/04/2025
- Dj set
from 19:30 to 23:30
OPEN FORMAT : DJ K 🎶

28/03/2025 Back on 11/04/2025
- Dj set
from 21:00 to 01:00
BACK TO THE FUTURE : 90's - 00's

29/03/2025
- Dj set
at 21:00
SUNDAY LIVE BY STEL 🎙

30/03/2025
- Live
from 20:00 to 22:00

Calendar

France today

“ The city’s newest hot spot ”

Frequently Asked Questions

ANSWER. To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.toulouse@mamashelter.com
Phone:+33531505005
Toll-Free #:Not available
SMS: Not available

Reservation
Email: toulouse@mamashelter.com
Phone:+33531505005
Toll-Free #:Not available
SMS: Not available

Events
Email: events.toulouse@mamashelter.com
Phone:+33531505023
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.toulouse@mamashelter.com
Phone:+33531505000
Toll-Free #:Not available
SMS: Not available

ANSWER. The rooftop is open depending on the weather. Please contact the restaurant.

ANSWER. Definitely, Mama Shelter Toulouse has a restaurant:

• Restaurant Mama shelter:
• French, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:59.
• Price range: $$

Restaurant Mama shelter menu
Restaurant Mama shelter website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

ANSWER. We are sorry, we don't have a parking lot.
Most of our guests park on the street. Price is 25 EUR/day.
The closest parking space:
• Indigo Parking Jean Jaurès
• 16 All. Jean Jaurès, 31000 Toulouse, France
• 3 EUR/hour
• Click here
Indigo Parking Jean Jaurès
16 All. Jean Jaurès, 31000 Toulouse, France
The distance is 0.2 km from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Station n° 18 VélÔToulouse, 4 Bd de Strasbourg, 31000 Toulouse, France
• The distance is 0.2 km from the property
• Directions

ANSWER. Please send your request at: mybill.toulouse@mamashelter.com .

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Mama Shop

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Find my Mama

Mama Shelter x Dis-loyalty

Mama Shelter has joined Dis-loyalty – a new travel and food membership that has just launched with bigger discounts for going somewhere new, so you can see more places, do more things, and be more interesting. Join today for up to 50% off hotel stays, 10% off food and drink, and a free coffee every day.

Discover

Toulouse

Mama loves this medieval city made modern!

Sleep

Now at Mama

MAMA SAYS SLEEP AND BRUNCH

Mama Deal

Eat & Drink

Work & Celebrate

CineMama

Events at Mama

OPEN FORMAT : DJ SWAVE 🎶

OPEN FORMAT : DJ K 🎶

BACK TO THE FUTURE : 90's - 00's

SUNDAY LIVE BY STEL 🎙

Frequently Asked Questions

Mama Shop

Find my Mama

Mama Shelter x Dis-loyalty

Mama Thanks You!

Mama Thanks You!

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You've been added to our waiting list!

Mama Thanks You!

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