WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.65 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a restaurant in Mama Shelter Toulouse ?

Definitely, Mama Shelter Toulouse has a restaurant:
• Restaurant Mama shelter:
- French, Casual Dining
- Open 7/7.
- Open all year.
• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:59.
- price range: $$
Restaurant Mama shelter menu

Restaurant Mama shelter website

Is there a rooftop terrace at the Mama Shelter Toulouse?

The rooftop is open depending on the weather. Please contact the restaurant.

Will there be special New Year's Eve celebrations at the Mama Shelter Toulouse hotel?

Please contact food.toulouse@mamashelter.com for more information or book your table on website

What time is the check out at Mama Shelter Toulouse ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

What is the cancellation policy for Mama Shelter Toulouse ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a parking at Mama Shelter Toulouse ?

We are sorry, we don't have a parking lot.
Most of our guests park on the street.The closest parking space:
• Indigo Parking Jean Jaurès
• 16 All. Jean Jaurès, 31000 Toulouse, France
• 2 EUR/hour
• Click here
Indigo Parking Jean Jaurès
16 All. Jean Jaurès, 31000 Toulouse, France
The distance is 0.2 km from the property
Directions

How many rooms are there at Mama Shelter Toulouse ?

We have 120 rooms.

• 7 Small Mama room(s) from 13 to 15 M² with a capacity of up to 2 guest(s).
• 92 Medium Mama room(s) from 18 to 21 M² with a capacity of up to 2 guest(s).
• 7 Large Mama room(s) from 23 to 25 M² with a capacity of up to 2 guest(s).
• 5 XXL Mama room(s) of 35 M² with a capacity of up to 2 guest(s).
• 3 XXL Mama Family room(s) from 35 to 37 M² with a capacity of up to 4 guest(s).
• 1 XXL Mama Terrace room(s) from 35 to 40 M² with a capacity of up to 4 guest(s).
• 5 Medium Mama Twin room(s) from 18 to 21 M² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

What is the price of breakfast at Mama Shelter Toulouse ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Is it possible to have twin beds at Mama Shelter Toulouse?

The rooms that offer twin/split bed options are Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

What time is breakfast served at hotel Mama Shelter Toulouse?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

Do you accept kids at Mama Shelter Toulouse ?

Children under 3 years must sleep in a baby coat. Baby cots are free subject to availability. From 3 years, please to insert the correct number and age of children to make sure to get an adapted room.

Does Mama Shelter Toulouse hotel offer brunch?

The hotel offers a brunch only on Sunday from 12:00 to 16:00.
The price is 39 EUR per adult and 19 EUR per child (until 12)

Are there any gym facilities at Mama Shelter Toulouse ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Interval Challenge
2 Rue Castellane, 31000 Toulouse, France
The distance is 21 m from the property
Directions

What time is the check in at Mama Shelter Toulouse ?

You are able to check in after 15:00.
We do not offer an early check-in.

Does Mama Shelter Toulouse provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

What are the payment methods accepted at Mama Shelter Toulouse ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Is there a bar at Mama Shelter Toulouse?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Mon: from 11:00 to 00:30.
• Tue: from 11:00 to 00:30.
• Wed: from 11:00 to 00:30.
• Thu: from 11:00 to 01:30.
• Fri: from 11:00 to 01:30.
• Sat: from 11:00 to 01:30.
• Sun: from 11:00 to 00:30.
• Open to public

• Pets are accepted in the restaurant
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV and Live entertainment
• No happy hour

- Click here for more details

Is the reception at hotel Mama Shelter Toulouse open 24/7?

The front desk is open 24/7

Are pets (dogs and cats...) allowed at Mama Shelter Toulouse ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR / pet/ stay
• Domesticated pets, accepted in the restaurant

What is Mama Shelter Toulouse star rating?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Toulouse have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book direct at Mama Shelter Toulouse ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Toulouse ?

We are open all year round.

Does Mama Shelter Toulouse work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT TLSUSE
• Sabre RT 322592
• Galileo RT E8183
• Worldspan RT ERTLS

What is the amount of the city tax at Mama Shelter Toulouse?

We charge city taxes 1,65 EUR per person and per night.

What are Mama Shelter Toulouse hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Toulouse do day passes ?

During the day we can offer the following services:
• day use : from 12:00 to 18:00 from 89 EUR

May we leave our luggage before check in, at Mama Shelter Toulouse ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What is the breakfast menu at Mama Shelter Toulouse ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: baguette, toasts, pastries.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits.
. Dairy: yogurts.
. Drinks: coffee, fresh fruit juice, hot chocolate.

Does Mama Shelter Toulouse hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Vegan & vegetarian.
Available upon request (let us know at check-in): Gluten-free.
Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

FAQ

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