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You have a question ? We are here to answer you

Is there a restaurant in Mama Shelter Toulouse hotel ?

Definitely, Mama Shelter Toulouse has a restaurant:

• Restaurant Mama shelter:
 • French, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:59.
 • Price range: $$

Restaurant Mama shelter menu
Restaurant Mama shelter website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code: Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

Is there a rooftop terrace at the Mama Shelter Toulouse hotel ?

The rooftop is open depending on the weather. Please contact the restaurant.

How can I provide feedback about my stay at the hotel Mama Shelter Toulouse?

To submit your feedback, please send an email to: reception.toulouse@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a parking at Mama Shelter Toulouse hotel ?

We are sorry, we don't have a parking lot.
Most of our guests park on the street.
The closest parking space:
• Indigo Parking Jean Jaurès
• 16 All. Jean Jaurès, 31000 Toulouse, France
• 3 EUR/hour
• Click here
Indigo Parking Jean Jaurès
16 All. Jean Jaurès, 31000 Toulouse, France
The distance is 0.2 km from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Station n° 18 VélÔToulouse, 4 Bd de Strasbourg, 31000 Toulouse, France
• The distance is 0.2 km from the property
Directions

What is the cancellation policy for Mama Shelter Toulouse hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Will there be special New Year's Eve celebrations at the Mama Shelter Toulouse hotel?

Please contact food.toulouse@mamashelter.com for more information or book your table on website

Can I book a table in the restaurant of the Mama Shelter Toulouse hotel?

• Mama shelter:
For more information about restaurant reservation, click HERE.

Is there a bar at Mama Shelter Toulouse hotel ?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Mon: from 11:00 to 00:30.
• Tue: from 11:00 to 00:30.
• Wed: from 11:00 to 00:30.
• Thu: from 11:00 to 01:30.
• Fri: from 11:00 to 01:30.
• Sat: from 11:00 to 01:30.
• Sun: from 11:00 to 00:30.
• Open to public

• Pets are accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV and Live entertainment
• No happy hour

- Click here for more details

What time is the check in at Mama Shelter Toulouse hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What time is the check out at Mama Shelter Toulouse hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

How many rooms are there at Mama Shelter Toulouse hotel ?

We have 120 rooms.

• 7 Small Mama from 13 to 15 M² with a capacity of up to 2 guest(s).
• 92 Medium Mama from 18 to 21 M² with a capacity of up to 2 guest(s).
• 7 Large Mama from 23 to 25 M² with a capacity of up to 2 guest(s).
• 5 XXL Mama of 35 M² with a capacity of up to 2 guest(s).
• 3 XXL Mama Family from 35 to 37 M² with a capacity of up to 4 guest(s).
• 1 XXL Mama Terrace from 35 to 40 M² with a capacity of up to 4 guest(s).
• 5 Medium Mama Twin from 18 to 21 M² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Are pets (dogs and cats...) allowed at Mama Shelter Toulouse hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR / pet/ stay
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all bars and restaurants.

Do you accept kids at Mama Shelter Toulouse hotel ?

Children under 3 years must sleep in a baby coat. Baby cots are free subject to availability, only in Large or rooms or superior type. From 3 years, please to insert the correct number and age of children to make sure to get an adapted room.

What is the price of breakfast at Mama Shelter Toulouse hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Are there any gym facilities at Mama Shelter Toulouse hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Interval Challenge
2 Rue Castellane, 31000 Toulouse, France
The distance is 21 m from the property
Directions

Does Mama Shelter Toulouse hotel provide a special diet and allergy-free menu ?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Not available on our menu: Halal, hypoallergenic, kosher, low carb & organic.
Lactose free-milk & plant based milk.

Is there a spa at Mama Shelter Toulouse hotel ?

Unfortunately, we don't have a spa. We can recommend you this one below:
Zenement Vôtre
4 Rue Labeda, 31000 Toulouse, France
The distance is 0.2 km from the property
Directions

What time is breakfast served at hotel Mama Shelter Toulouse?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

What is Mama Shelter Toulouse hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Toulouse hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Toulouse hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Toulouse hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Toulouse hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are refunded 1 days after check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Toulouse hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT TLSUSE
• Sabre RT 322592
• Galileo RT E8183
• Worldspan RT ERTLS

What is the amount of the city tax at Mama Shelter Toulouse hotel ?

We charge city taxes 3.60 EUR per person and per night.

What are Mama Shelter Toulouse hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Toulouse hotel do day passes ?

During the day we can offer the following services:
• day use : from 12:00 to 18:00 from 89 EUR

Is it possible to request a late check-out at the Mama Shelter Toulouse hotel?

To request a late checkout, please send an email to: reception.toulouse@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

May we leave our luggage before check in, at Mama Shelter Toulouse hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Toulouse open 24/7?

The front desk is open 24/7

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