FAQ
You have a question ? We are here to answer you
Is there a rooftop terrace at the Mama Shelter Toulouse hotel ?
The rooftop is open depending on the weather. Please contact the restaurant.
How can I provide feedback about my stay at the hotel Mama Shelter Toulouse?
To submit your feedback, please send an email to: reception.toulouse@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Is there a parking at Mama Shelter Toulouse hotel ?
We are sorry, we don't have a parking lot.
Most of our guests park on the street. Price is 25 EUR/day.
The closest parking space:
• Indigo Parking Jean Jaurès
• 16 All. Jean Jaurès, 31000 Toulouse, France
• 3 EUR/hour
• Click here
Indigo Parking Jean Jaurès
16 All. Jean Jaurès, 31000 Toulouse, France
Unfortunately we do not have a valet parking service.
Electric cars:
Unfortunately we do not have an electric vehicle charging station.
Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Station n° 18 VélÔToulouse, 4 Bd de Strasbourg, 31000 Toulouse, France
Is there a restaurant in Mama Shelter Toulouse hotel ?
Definitely, Mama Shelter Toulouse has a restaurant:
• Restaurant Mama shelter:
• French, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:59.
• Price range: $$
Restaurant Mama shelter menu
Restaurant Mama shelter website
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code:
• Casual
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
• For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
How can I get an invoice from the Mama Shelter Toulouse hotel?
Please send your request at: mybill.toulouse@mamashelter.com .
What time is the check in at Mama Shelter Toulouse hotel ?
You are able to check in anytime after 15:00.
We do not offer an early check-in.
Are pets (dogs and cats...) allowed at Mama Shelter Toulouse hotel ?
We are pet friendly and your best friend is welcome with a couple of conditions:
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all bars and restaurants.
Will there be special New Year's Eve celebrations at the Mama Shelter Toulouse hotel?
Please contact food.toulouse@mamashelter.com for more information or book your table on website
What time is the check out at Mama Shelter Toulouse hotel ?
Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.
Is there a bar at Mama Shelter Toulouse hotel ?
Take a look at our bar details below
Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Mon: from 11:00 to 00:30.
• Tue: from 11:00 to 00:30.
• Wed: from 11:00 to 00:30.
• Thu: from 11:00 to 01:30.
• Fri: from 11:00 to 01:30.
• Sat: from 11:00 to 01:30.
• Sun: from 11:00 to 00:30.
• Open to public
• Pets are accepted in the bar
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV and Live entertainment
• No happy hour
- Click here for more details
Which language does the staff speak at Mama Shelter Toulouse hotel ?
Our team speaks English, Arabic, French, Russian and Spanish.
How many rooms are there at Mama Shelter Toulouse hotel ?
We have 120 rooms.
• 7 Small Mama from 13 to 15 m² with a capacity of up to 2 guest(s).
• 92 Medium Mama from 18 to 21 m² with a capacity of up to 2 guest(s).
• 7 Large Mama from 23 to 25 m² with a capacity of up to 2 guest(s).
• 5 XXL Mama of 35 m² with a capacity of up to 2 guest(s).
• 3 XXL Mama Family from 35 to 37 m² with a capacity of up to 4 guest(s).
• 1 XXL Mama Terrace from 35 to 40 m² with a capacity of up to 4 guest(s).
• 5 Medium Mama Twin from 18 to 21 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.
What is the cancellation policy for Mama Shelter Toulouse hotel ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
What are the payment methods accepted at Mama Shelter Toulouse hotel ?
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are refunded 1 days after check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.
Are there any gym facilities at Mama Shelter Toulouse hotel ?
Unfortunately, we do not have a gym.
We can recommend you this one below:
Interval Challenge
2 Rue Castellane, 31000 Toulouse, France
The distance is 21 m from the property
Directions
What is the price of breakfast at Mama Shelter Toulouse hotel ?
Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
How can we get to Mama Shelter Toulouse hotel from the closest airport or train station ?
Public transport options are:
Airports
• Toulouse Blagnac Airport (TLS), 8 km/5 mi, directions here
Train stations
• Toulouse-Matabiau Station, 2 km/1 mi, directions here
• Toulouse-St-Agne Station, 4 km/3 mi, directions here
What is Mama Shelter Toulouse hotel star rating ?
Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here
Does Mama Shelter Toulouse hotel have a reward & loyalty program ?
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
Why is it better to book directly at Mama Shelter Toulouse hotel ?
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
What are the opening/closing dates at Mama Shelter Toulouse hotel ?
We are open all year round.
No renovations have taken place or are planned in the near future.
Does Mama Shelter Toulouse hotel work with travel agents ?
We are happy to work with travel agents.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
The property is also listed on
• Amadeus RT TLSUSE
• Sabre RT 322592
• Galileo RT E8183
• Worldspan RT ERTLS
What is the amount of the city tax at Mama Shelter Toulouse hotel ?
We charge city taxes 3.60 EUR per person and per night.
What are Mama Shelter Toulouse hotel rate plans?
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
Is it possible to get a room upgrade at the Mama Shelter Toulouse hotel?
To request a room upgrade, please send an email to: toulouse@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
What is the minimum night stay at the Mama Shelter Toulouse hotel?
There is no minimum stay at our property
How long can I stay at the Mama Shelter Toulouse hotel ?
We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5
-12% for stays superior to 6
There is no maximum length of stay
Does Mama Shelter Toulouse hotel do day passes ?
During the day we can offer the following services:
• day use : from 12:00 to 18:00 from 89 EUR
Can I make a day use or day pass reservation at the Mama Shelter Toulouse hotel ?
To make a day-use booking, please send an email to: toulouse@mamashelter.com with the following information:
• Desired date
• Desired check-in time
• Desired check out time
• Number of adults
• Number of children
• Number of baby cots
• Number of room(s)
• Email address
• Phone number
Is it possible to request a late check-out at the Mama Shelter Toulouse hotel?
To request a late checkout, please send an email to: reception.toulouse@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address