FAQ

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.toulouse@mamashelter.com
Phone:+33531505005
Toll-Free #:Not available
SMS: Not available

Reservation
Email: toulouse@mamashelter.com
Phone:+33531505005
Toll-Free #:Not available
SMS: Not available

Events
Email: events.toulouse@mamashelter.com
Phone:+33531505023
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: food.toulouse@mamashelter.com
Phone:+33531505000
Toll-Free #:Not available
SMS: Not available

We have a rooftop where you can enjoy the view. It is open all year long daily.
• Opening times:
- Mon: from 12:00 to 23:00.
- Tue: from 12:00 to 23:00.
- Wed: from 12:00 to 23:00.
- Thu: from 12:00 to 23:00.
- Fri: from 12:00 to 00:00.
- Sat: from 12:00 to 00:00.
- Sun: from 15:00 to 23:00.
Open for hotel residents and visitors.
For more details about the rooftop, please check this link here

Definitely, Mama Shelter Toulouse has a restaurant:


• Restaurant Mama's:
 • French, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:59.
 • Price range: $$

Restaurant Mama's menu
Restaurant Mama's website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 200 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.

We are sorry, we don't have a parking lot.
Most of our guests park on the street. Price is 25 EUR/day.
The closest parking space:
• Indigo Parking Jean Jaurès
• 16 All. Jean Jaurès, 31000 Toulouse, France
• 3 EUR/hour
• Click here
Indigo Parking Jean Jaurès
16 All. Jean Jaurès, 31000 Toulouse, France
The distance is 0.2 km from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Station n° 18 VélÔToulouse, 4 Bd de Strasbourg, 31000 Toulouse, France
• The distance is 0.2 km from the property
• Directions

To submit your feedback, please send an email to: reception.toulouse@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Please send your request at: mybill.toulouse@mamashelter.com .

If the room is ready earlier, it is absolutely possible to check in before 15:00 (subject to availability). Otherwise, guests are welcome to use the luggage storage and enjoy the common areas.

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: toulouse@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Pets are accepted at the hotel
• We cannot guarantee pet-free rooms.
• All pets are accepted, provided they comply with our pet policies.
• Cage: not required.
• Vaccination card: not required.
• Pets must stay with their owner at all times and cannot be left alone in the room.
• Quiet pets only.
• Pet requests must be submitted to the front desk before arrival.

Fees
• Pet fee: No fee required.
• Certified service or emotional support animal fee: No fee required.
• Cleaning fee: No fee required.
• Incidental deposit (refundable): No deposit required.

Pet-friendly areas
• Pet-friendly areas: Public area, Breakfast room, Mama Bar and Mama shelter
• Pets are not allowed in: Conference rooms, Garden, Courtyard, Golf, spa0, Swimming pool and Gym

Amenities & Services
• Pet sitting: not available
• Dog walking: not available
• Pet bed: Available for free.
• Pet food: not available
• Pet bowls: Available for free.
• Pet toys: refundable deposit: 16 EUR/stay.

Unfortunately we do not offer an online check-in

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.

To make a rooftop reservation, please send an email to: toulouse@mamashelter.com with the following information:
 • Date
 • Time
 • Email address
 • Phone number

• Mama's:
For more information about restaurant reservation, click HERE.

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Open 7/7
• Mon: from 11:00 to 00:30
• Tue: from 11:00 to 00:30
• Wed: from 11:00 to 00:30
• Thu: from 11:00 to 01:00
• Fri: from 11:00 to 03:00
• Sat: from 11:00 to 03:00
• Sun: from 11:00 to 00:30
• Open to public

• Pets are accepted in the bar
• Food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• Live entertainment: Free
• No dress code is required
• Free services: TV and Live entertainment
• No happy hour

- Click here for more details

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

Our team speaks English, French, Russian and Spanish.

The front desk is open 24/7

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: toulouse@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: toulouse@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: toulouse@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

We do not have any promo code available.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
The property is not undergoing renovations, nor are any planned at this time.
Operating since: 2018

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are refunded 1 days after check-out.
• We do not accept installment payments.
• We do not accept payments made for someone else.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT TLSUSE
• Sabre RT 322592
• Galileo RT E8183
• Worldspan RT ERTLS

The city tax is 3.60 EUR per person per day and it is not included in your rate

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.