Mama’s got it all going on! Luxury bedding, rooftop drinks, relaxed and generous dining, free movies and fun-loving staff in vibrant settings.
Mama Shelter’s hotels span seven countries and thirteen lively cities – from Los Angeles to London , Belgrade to Paris
. Great cocktail menus. Homemade food
. DJ sets. Smiling staff
. All ages welcome. So come to Mama!
Find my Mama
Frequently Asked Questions
QUESTION. Is it possible to purchase a prepaid voucher at Mama Shelter ?
ANSWER.
We are able to offer you various special offers.
To have a look at our special offers, click HERE.
QUESTION. What time is the check in at Mama Shelter ?
ANSWER.
You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.
QUESTION. What is the cancellation policy for Mama Shelter ?
ANSWER.
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates can be cancelled up to 72 hours before check-in before midday local time.In the event of late cancellation, the full prepayment will not be refunded.
Saver Rates may not be cancelled or amended.
QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?
ANSWER.
We are pet friendly and your best friend is welcomed at the hotel with a couple of conditions:
• 25€/pet/day
• 12 kg maximum
• Domesticated pets
QUESTION. Do you accept kids at Mama Shelter ?
ANSWER.
Children are welcome at the hotel.
Our hotel doesn’t offer a kids club.
Our hotel doesn’t have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: resa1@mamashelter.com.
QUESTION. Does Mama Shelter have 24/7 reception?
ANSWER. The front desk is open 24/7
QUESTION. What are the opening/closing dates at Mama Shelter ?
ANSWER. All of our Mama Shelter are currently open. Mama Shelter Dubai will open in 2023.
QUESTION. Does Mama Shelter provide shuttle services to and from airports?
ANSWER. We do not offer shuttle services.
QUESTION. Which language does the staff speaks at Mama Shelter ?
ANSWER. Our team speaks English and French.
QUESTION. May we leave our luggage before check in, at Mama Shelter ?
ANSWER. Secure luggage storage is available for all our hotel guests for free before check-in and after check-out.