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You have a question ? We are here to answer you

Is there a rooftop terrace at the Mama Shelter Bordeaux hotel ?

Monday to Friday inclusive: 4PM - 8PM
Saturday: 3PM - 10PM
Sunday: 3PM - 8PM
Tapas available.
Depending on weather.

How can I provide feedback about my stay at the hotel Mama Shelter Bordeaux?

To submit your feedback, please send an email to: reception.bordeaux@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a parking at Mama Shelter Bordeaux hotel ?

Mama's has 10 parking spots available : 20 EUR per night
Parking must be booked before arrival (by mail at reception.bordeaux@mamashelter.com or on the phone)
Mama and its parking are located inside the pedestrian zone.
Read carefully the confirmation email with the itinerary when you receive it, there are many information (GPS address, access code for the gate, and Google Maps screenshots)

What is the price of breakfast at Mama Shelter Bordeaux hotel ?

The breakfast is at 21 EUR on spot and 19 EUR if you add it online.
The children's breakfast is 9 euros for children under 12 years old.

Is there a restaurant in Mama Shelter Bordeaux hotel ?

Definitely, Mama Shelter Bordeaux has a restaurant:


• Restaurant Mama Bordeaux:
 • French, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Thu: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
 • Fri: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
 • Sat: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
 • Sun: Lunch: from 12:30 to 16:00.Dinner: from 19:00 to 23:00.
 • Mon: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
 • Wed: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
 • Tue: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
 • Price range: $$Restaurant Mama Bordeaux website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 180 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

What time is breakfast served at hotel Mama Shelter Bordeaux?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in Ground Floor.

We cannot serve breakfast in room.

Can I book a table in the restaurant of the Mama Shelter Bordeaux hotel?

• Mama Bordeaux:
For more information about restaurant reservation, click HERE.

What time is the check out at Mama Shelter Bordeaux hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 14:00.
The price is 30 EUR per room.

May we leave our luggage before check in, at Mama Shelter Bordeaux hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Bordeaux open 24/7?

The front desk is open 24/7

Can I make a rooftop reservation at the Mama Shelter Bordeaux hotel ?

We are sorry, but we do not take reservations.

Are pets (dogs and cats...) allowed at Mama Shelter Bordeaux hotel ?

Pets are welcome at Mama with no extra charge.
• Pets are accepted in all bars and restaurants.

Does Mama Shelter Bordeaux hotel offer brunch?

Mama brunches only on Sundays from 12.30 to 4pm, by reservation.

Are there any gym facilities at Mama Shelter Bordeaux hotel ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Vitabike
19 Rue de Cheverus, 33000 Bordeaux, France
The distance is 0.2 km from the property
Directions

What is the size of the beds at Mama Shelter Bordeaux hotel ?

Mama Small rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 1 queen size bed(160x200cm)
XL Mama rooms have 1 queen size bed(160x200cm) 1 sofa bed(100x190cm) and
XXL Mama Family rooms have 1 queen size bed(160x200cm) 1 sofa bed(100x190cm) and 1 queen size bed(160x200cm) and
Medium Mama Twin rooms have 2 single beds(90x200cm)
XL Mama Triple rooms have 3 single beds(90x200cm)

Pillows:
  • hypoallergenic
  • For enquiries:
  • Online shop: Click here
  • Or contact the reception

Is the Mama Shelter Bordeaux hotel equipped with air conditioning and heating systems?

Our hotel is equipped with temperature regulation systems to ensure your comfort.

Which language does the staff speak at Mama Shelter Bordeaux hotel ?

Our team speaks English, French, German, Portuguese and Spanish.

What is Mama Shelter Bordeaux hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Bordeaux hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Bordeaux hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Bordeaux hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Bordeaux hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter Bordeaux hotel ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Diners
• Visa
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Bordeaux hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT BODMAM
• Sabre RT 188867
• Galileo RT 24623
• Worldspan RT MABOD

What is the amount of the city tax at Mama Shelter Bordeaux hotel ?

City tax is 0.99 EUR per day and per person.

What are Mama Shelter Bordeaux hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter Bordeaux hotel?

To request a room upgrade, please send an email to: reception.bordeaux@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Bordeaux hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Bordeaux hotel ?

We offer long-stay discounts
-20% for stays superior to 4 days
There is no maximum length of stay

How early can I book a room at the Mama Shelter Bordeaux hotel ?

We do not offer any specific discount for early bookings.

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