WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €0.90 per adult/night Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.bordeaux@mamashelter.com
Phone:+33557304545
Toll-Free #:Not available
SMS: Not available

Reservation
Email: bordeaux@mamashelter.com
Phone:Not available
Toll-Free #:Not available
SMS: Not available

Events
Email: events.bordeaux@mamashelter.com
Phone:+33557304525
Toll-Free #:Not available
SMS: Not available

Restaurant
Email: bordeaux@mamashelter.com
Phone:+33557304545
Toll-Free #:Not available
SMS: Not available

Lunches Monday to Saturday by reservation only and weather permitting.

Sunday : Rooftop Party barbecue from 12pm to 3pm.

For dinners, from Sunday to Wednesday from 7pm, reservations required.

Thursday, Friday and Saturday evenings, dinner on the ground floor.

Reservations not required for drinks.

Open weather permitting.

We offer a secure parking space at a rate of 22 EUR/day.
(Max vehicle height accepted: 210 CM).
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• Parcub Charging Station, 18 Pl. Pey Berland, 33000 Bordeaux, France
• The distance is 1.5 km from the property
• Directions

Bike parking:
We have a bike parking area.

Definitely, Mama Shelter Bordeaux has a restaurant:

• Restaurant Mama Bordeaux:
• French, Family style
• Open 7/7.
• Open all year.
• Opening times:
• Thu: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Fri: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sat: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sun: Lunch: from 12:30 to 16:00.Dinner: from 19:00 to 23:00.
• Mon: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Wed: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Tue: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Price range: $$

Restaurant Mama Bordeaux website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 180 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required

To submit your feedback, please send an email to: reception.bordeaux@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: bordeaux@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Breakfast is open to guests and visitors:
• Price per adult: 21 EUR
• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

You are able to check in anytime after 15:00.
We do not offer an early check-in.

For more information about rooftop reservation, click HERE .

Unfortunately we do not offer an online check-in

• Mama Bordeaux:
To make a restaurant reservation, please send an email to: bordeaux@mamashelter.com with the following information:
• Restaurant name
• Date
• Time
• Number of guests
• Reservation/ Booking number (if you have one)
• Phone number
• Email address

Our team speaks English, French, German, Portuguese and Spanish.

Pets are welcome at Mama with no extra charge.

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in Ground Floor.

We cannot serve breakfast in room.

Regular check-out is until 12:00.
It is possible to request a late check-out, up to 14:00, subject to availability.
The price is 30 EUR per room.

To reserve a parking space, please send an email to: reception.bordeaux@mamashelter.com with the following information:
• Parking start date
• Parking start time
• Parking end date
• Parking end time
• Vehicle type
• Phone number
• Email address

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Mama brunches only on Sundays from 12:30 to 4pm, by reservation. Last brunch on May 25, resuming in autumn.
Barbecue Rooftop Party from June 1st.

All rooms have a shower.

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: bordeaux@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: bordeaux@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: bordeaux@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
The property is not undergoing renovations, nor are any planned at this time.

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Diners
• Visa
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit or debit card as a guarantee to book your stay online. If you do not have a credit or a debit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is strongly encouraged.
• Suggested tipping: 15%
• Tips are in cash or card.

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT BODMAM
• Sabre RT 188867
• Galileo RT 24623
• Worldspan RT MABOD

The city tax is 2.45 EUR per person per day and it is not included in your rate

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

FAQ

You have a question ? We are here to answer you

Mama Thanks You!

Mama Thanks You!

Your booking was successful

You've been added to our waiting list!

Mama Thanks You!

Your request was successfully sent