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    You have a question? We may already have the answer!

    QUESTION. What is the cancellation policy for Mama Shelter ?

    ANSWER. Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
    Prepaid rates and promotional offers are non cancellable, refundable or changeable.

    QUESTION. Is it possible to purchase a prepaid voucher at Mama Shelter ?

    ANSWER. We are able to offer you various special offers.
    To have a look at our special offers, click HERE.

    QUESTION. What time is the check in at Mama Shelter ?

    ANSWER. You are able to check-in at our hotel after 15:00.
    We are not able to offer early check-ins.

    QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?

    ANSWER. We are pet friendly and your best friend is welcome with a couple of conditions:

    • 25€/pet/day

    • No weight restriction

    • All domesticated pets welcome

    QUESTION. Do you accept kids at Mama Shelter ?

    ANSWER. Children are welcome.
    We don't offer a kids club.
    We are sorry, but we don't have a fun zone.
    Children under 18 must always be accompanied by their family or legal guardians.
    Please email us for more details: resa1@mamashelter.com.

    QUESTION. What are the opening/closing dates at Mama Shelter ?

    ANSWER. All of our Mama Shelter are currently open. Mama Shelter Dubai will open in 2023.

    QUESTION. Does Mama Shelter have 24/7 reception?

    ANSWER. The front desk is open 24/7

    QUESTION. How to apply for a job or internship at Mama Shelter ?

    ANSWER. For any job or internship application, please visit: here

    QUESTION. Which language does the staff speaks at Mama Shelter ?

    ANSWER. Our team speaks English and French.

    QUESTION. May we leave our luggage before check in, at Mama Shelter ?

    ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.

    See the FAQ

    Press inquiries

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