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    You have a question? We may already have the answer!

    QUESTION. Does Mama Shelter have special offers, gift boxes or vouchers?

    ANSWER. We are able to offer you various special offers.
    To have a look at our special offers, click HERE.

    QUESTION. What is the cancellation policy for Mama Shelter ?

    ANSWER. Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
    Prepaid rates and promotional offers are non cancellable, refundable or changeable.

    QUESTION. How to apply for a job or internship at Mama Shelter ?

    ANSWER. For any job or internship application, please visit: here

    QUESTION. What time is the check in at Mama Shelter ?

    ANSWER. You are able to check in after 15:00.
    We do not offer an early check-in.

    QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?

    ANSWER. Which hotel or city is your question about?

    QUESTION. Does Mama Shelter have a reward & loyalty program ?

    ANSWER. Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
    For more information about our loyalty program, click here.
    To subscribe to our newsletter, click here.
    To join our loyalty program, click here.

    QUESTION. Why is it better to book direct at Mama Shelter ?

    ANSWER. These are the advantages of booking direct with us:

    • Best rate guarantee

    QUESTION. May we leave our luggage before check in, at Mama Shelter ?

    ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.

    QUESTION. Is the reception at hotel Mama Shelter open 24/7?

    ANSWER. The front desk is open 24/7

    QUESTION. Is there a room service at Mama Shelter ?

    ANSWER. We don't provide room service.

    See the FAQ

    Press inquiries

    Feel free to contact us for any press inquiries!

    Press Contact