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You have a question ? We are here to answer you

Is there a restaurant in Mama Shelter Bordeaux ?

Definitely, Mama Shelter Bordeaux has a restaurant:

• Restaurant Mama Bordeaux:
- French, Family style
- Open on Mon, Tue, Wed and Sun.
- Open all year.

• Opening times:
- Mon: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:00.
- Tue: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:00.
- Wed: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:00.
- Sun: Lunch: from 12:30 to 16:00.
Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Bordeaux website

Is there a rooftop terrace at the Mama Shelter Bordeaux?

We have a rooftop where you can enjoy the view. It is open all year long daily from 15:30 to 22:00
For more details about the rooftop, please check this link here

Is there a parking at Mama Shelter Bordeaux ?

Mama's has 10 parking spots available : 20 EUR per night
Parking must be booked before arrival (by mail at reception.bordeaux@mamashelter.com or on the phone)
Mama and its parking are located inside the pedestrian zone.
Read carefully the confirmation email with the itinerary when you receive it, there are many information (GPS address, access code for the gate, and Google Maps screenshots)

Is there a bar at Mama Shelter Bordeaux?

Take a look at our bar details below

Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair accessible
- Open 7/7
- Mon: from 12:00 to 01:00.
- Tue: from 12:00 to 01:00.
- Wed: from 12:00 to 01:00.
- Thu: from 12:00 to 02:00.
- Fri: from 12:00 to 02:00.
- Sat: from 12:00 to 02:00.
- Sun: from 12:00 to 00:00.
- Open to public
- Pets are accepted in the restaurant
• No dress code is required
- Have a look at our menu
- See our drink list here
- Click here for more details

Is it possible to have twin beds at Mama Shelter Bordeaux?

You can reserve a Medium Mama Twin.

What is the cancellation policy for Mama Shelter Bordeaux ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Bordeaux have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What are the payment methods accepted at Mama Shelter Bordeaux ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Diners

• Visa

• Maestro
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Does Mama Shelter Bordeaux have connecting rooms ?

You must book an XXL MAMA FAMILY.

What is the size of the beds at Mama Shelter Bordeaux ?

Mama Small rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 1 queen size bed(160x200cm)
XL Mama rooms have 1 queen size bed(160x200cm) or 1 sofa bed(100x190cm)
XXL Mama Family rooms have 1 queen size bed(160x200cm) or 1 sofa bed(100x190cm) or 1 queen size bed(160x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)
XL Mama Triple rooms have 3 single beds(90x200cm)

Where exactly is Mama Shelter Bordeaux situated ?

This is our address
19 Rue Poquelin Molière, 33000 Bordeaux, France.
Click on DETAILS to see it on the map

Does Mama Shelter Bordeaux work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT BODMAM

• Sabre RT 188867

• Galileo RT 24623

• Worldspan RT MABOD

What is supplied in the bathrooms at Mama Shelter Bordeaux ?

All our rooms are equipped with towels, a hair dryer, and a 3in1 solid soap (shampoo, body and face)

Are pets (dogs and cats...) allowed at Mama Shelter Bordeaux ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25 Euros/pet/stay

• Domesticated pets, accepted in the restaurant

Do you accept kids at Mama Shelter Bordeaux ?

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:

•between 4 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.bordeaux@mamashelter.com.

What time is the check in at Mama Shelter Bordeaux ?

You are able to check in after 15:00.
We do not offer an early check-in.

What is the price of breakfast at Mama Shelter Bordeaux ?

The breakfast is at 21€ on spot and 19€ if you add it online.
The children's breakfast is 9 euros for children under 12 years old.

Does Mama Shelter Bordeaux provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Gluten-free & seafood-free.

Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free, sesame-free & soy-free.

What is the breakfast menu at Mama Shelter Bordeaux ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: baguette, pastries.
. Drinks: american coffee, cappuccino, coffee, espresso, fruit juice, hot chocolate, cold chocolate.

What time is breakfast served at hotel Mama Shelter Bordeaux?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in Ground floor restaurant.

We cannot serve breakfast in room.

What is Mama Shelter Bordeaux star rating?

Our residence is part of Mama Shelter.
- Star rating: 2 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Bordeaux have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
For more information about our loyalty program, click here.
To subscribe to our newsletter, click here.
To join our loyalty program, click here.

Why is it better to book direct at Mama Shelter Bordeaux ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Bordeaux ?

We are open all year round.

What is the amount of the city tax at Mama Shelter Bordeaux?

City tax is 0.99 EUR per day and per person.

What are Mama Shelter Bordeaux hotel rate plans?

We have two kinds of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Bordeaux do day passes ?

Please contact directly front desk at +33 5 57 30 45 45

What time is the check out at Mama Shelter Bordeaux ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 14:00.
The price is 30 EUR per room.

May we leave our luggage before check in, at Mama Shelter Bordeaux ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Bordeaux open 24/7?

The front desk is open 24/7

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