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You have a question ? We are here to answer you

Is there a rooftop terrace at the Mama Shelter Bordeaux hotel ?

Rooftop is open from 3 p.m. to 10 p.m. Monday to Sunday. Freely accessible to all, without reservation, depending on crowds and availability at the time for a drink and a snack. Closure possible depending on the weather.

Is there a restaurant in Mama Shelter Bordeaux hotel ?

Definitely, Mama Shelter Bordeaux has a restaurant:

• Restaurant Mama Bordeaux:
 • French, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Thu: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
 • Fri: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
 • Sat: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
 • Sun: Lunch: from 12:30 to 16:00.Dinner: from 19:00 to 23:00.
 • Mon: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
 • Wed: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
 • Tue: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
 • price range: $$Restaurant Mama Bordeaux website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 180 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required

How can I file a complaint about my stay at the Mama Shelter Bordeaux hotel?

We are sorry to hear you have a complaint.
To submit your grievance, please send an email to: reception.bordeaux@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Is there a parking at Mama Shelter Bordeaux hotel ?

Mama's has 10 parking spots available : 20 EUR per night
Parking must be booked before arrival (by mail at reception.bordeaux@mamashelter.com or on the phone)
Mama and its parking are located inside the pedestrian zone.
Read carefully the confirmation email with the itinerary when you receive it, there are many information (GPS address, access code for the gate, and Google Maps screenshots)

Is there a bar at Mama Shelter Bordeaux hotel ?

Take a look at our bar details below

Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Mon: from 12:00 to 01:00.
• Tue: from 12:00 to 01:00.
• Wed: from 12:00 to 01:00.
• Thu: from 12:00 to 02:00.
• Fri: from 12:00 to 02:00.
• Sat: from 12:00 to 02:00.
• Sun: from 12:00 to 00:00.
• Open to public

• Pets are accepted in the restaurant
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Happy hour: from 16:00 to 18:00

- Have a look at our menu
- See our drink list here
- Click here for more details

What is the cancellation policy for Mama Shelter Bordeaux hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What is supplied in the bathrooms at Mama Shelter Bordeaux hotel ?

All our rooms are equipped with towels, a hair dryer, and a 3in1 solid soap (shampoo, body and face)

Can I book a table in the restaurant of the Mama Shelter Bordeaux hotel?

• Mama Bordeaux:
For more information about restaurant reservation, click HERE.

What are the payment methods accepted at Mama Shelter Bordeaux hotel ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Diners
• Visa
• Maestro

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Bordeaux hotel have connecting rooms ?

You must book an XXL MAMA FAMILY.

What is the size of the beds at Mama Shelter Bordeaux hotel ?

Mama Small rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 1 queen size bed(160x200cm)
XL Mama rooms have 1 queen size bed(160x200cm) or 1 sofa bed(100x190cm)
XXL Mama Family rooms have 1 queen size bed(160x200cm) or 1 sofa bed(100x190cm) or 1 queen size bed(160x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)
XL Mama Triple rooms have 3 single beds(90x200cm)

Do you accept kids at Mama Shelter Bordeaux hotel ?

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:
•between 4 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.bordeaux@mamashelter.com.

Is it possible to have twin beds at Mama Shelter Bordeaux hotel ?

You can reserve a Medium Mama Twin.

How many rooms are there at Mama Shelter Bordeaux hotel ?

We have 97 rooms.

• 18 Mama Small room(s) from 15 to 17 M² with a capacity of up to 2 guest(s).
• 25 Medium Mama room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).
• 33 Large Mama room(s) from 21 to 27 M² with a capacity of up to 2 guest(s).
• 11 XL Mama room(s) from 27 to 31 M² with a capacity of up to 3 guest(s).
• 3 XXL Mama Family room(s) from 44 to 52 M² with a capacity of up to 5 guest(s).
• 2 Medium Mama Twin room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).
• 2 XL Mama Triple room(s) from 29 to 36 M² with a capacity of up to 3 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Are pets (dogs and cats...) allowed at Mama Shelter Bordeaux hotel ?

Pets are welcome at Mama, in the rooms with an extra charge of 25€ per stay, with no weight limit and also in the restaurant.
• Pets are accepted in all bars and restaurants.

Is it possible to make a reservation for a parking space at the Mama Shelter Bordeaux hotel?

To reserve a parking space, please send an email to: reception.bordeaux@mamashelter.com with the following information:
 • Parking start date
 • Parking start time
 • Parking end date
 • Parking end time
 • Vehicle type
 • Phone number
 • Email address

Which language does the staff speak at Mama Shelter Bordeaux hotel ?

Our team speaks English, French, German, Portuguese and Spanish.

What is Mama Shelter Bordeaux hotel star rating ?

Our residence is part of Mama Shelter.
- Star rating: 2 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Bordeaux hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Bordeaux hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Bordeaux hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Bordeaux hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT BODMAM
• Sabre RT 188867
• Galileo RT 24623
• Worldspan RT MABOD

What is the amount of the city tax at Mama Shelter Bordeaux hotel ?

City tax is 0.99 EUR per day and per person.

What are Mama Shelter Bordeaux hotel rate plans?

We have two kinds of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Bordeaux hotel do day passes ?

Please contact directly front desk at +33 5 57 30 45 45

What time is the check in at Mama Shelter Bordeaux hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What time is the check out at Mama Shelter Bordeaux hotel ?

To request a late checkout, please send an email to: reception.bordeaux@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

Is it possible to request a late check-out at the Mama Shelter Bordeaux hotel?

To request a late checkout, please send an email to: reception.bordeaux@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

May we leave our luggage before check in, at Mama Shelter Bordeaux hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Bordeaux open 24/7?

The front desk is open 24/7

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