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You have a question ? We are here to answer you

Is there a rooftop terrace at the Mama Shelter Bordeaux?

We have a rooftop where you can enjoy the view. It is open all year long daily from 17:00 to 22:00
For more details about the rooftop, please check this link here

Is there a restaurant in Mama Shelter Bordeaux ?

Definitely, Mama Shelter Bordeaux has a restaurant:

• Restaurant Mama Bordeaux:
- French, Family style
- Open on Mon, Tue, Wed, Thu, Fri, Sat and Sun.
- Open all year.

• Opening times:
- Mon: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:00.
- Tue: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:00.
- Wed: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:00.
- Thu: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:59.
- Fri: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:59.
- Sat: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:59.
- Sun: Lunch: from 12:30 to 16:00.
Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Bordeaux website

Is there a parking at Mama Shelter Bordeaux ?

Our car park is closed for works until the end of April 2023. You can park at Parking Pey Berland, located nearby.

Is there a bar at Mama Shelter Bordeaux?

Take a look at our bar details below

Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair accessible
- Open 7/7
- Mon: from 12:00 to 01:00.
- Tue: from 12:00 to 01:00.
- Wed: from 12:00 to 01:00.
- Thu: from 12:00 to 02:00.
- Fri: from 12:00 to 02:00.
- Sat: from 12:00 to 02:00.
- Sun: from 12:00 to 00:00.
- Open to public
- Pets are not accepted
• No dress code is required
- Free services: TV, Sports broadcast and Live entertainment
- Have a look at our menu
- See our drink list here
- Click here for more details

Is it possible to purchase a prepaid voucher at Mama Shelter Bordeaux?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What is supplied in the bathrooms at Mama Shelter Bordeaux ?

All our rooms are equipped with towels, a hair dryer, and a 3in1 solid soap (shampoo, body and face)

What is the cancellation policy for Mama Shelter Bordeaux ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is it possible to organize events at Mama Shelter Bordeaux?

We'd love to host your event! Thanks a lot for thinking of us!

We have event rooms fully equipped for events.

Is it possible to have twin beds at Mama Shelter Bordeaux?

The rooms that offer twin/split bed options are XL Mama.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

What are the payment methods accepted at Mama Shelter Bordeaux ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Diners

• Visa

• Maestro
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

What are the opening/closing dates at Mama Shelter Bordeaux ?

All of our Mama Shelter are currently open. Mama Shelter Dubai will open in 2023.

What is the price of breakfast at Mama Shelter Bordeaux ?

Breakfast is open to guests and visitors:

• Price per adult: 19 EUR

• Price for kids (under 12) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you're not a guest at the hotel, you’re welcome to join us too. Just let our team members know upon arrival and enjoy!

What time is the check in at Mama Shelter Bordeaux ?

You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.

Does Mama Shelter Bordeaux have family rooms ?

Our hotel is family friendly.
Family rooms for 3 people and more:

• XL Mama

• XXL Mama Family

What time is breakfast at Mama Shelter Bordeaux ?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in Ground floor restaurant. We do not offer room service. .

We cannot serve breakfast in room.

What is the breakfast menu at Mama Shelter Bordeaux ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: baguette, pastries.
. Drinks: american coffee, cappuccino, coffee, espresso, fruit juice, hot chocolate, cold chocolate.

Does Mama Shelter Bordeaux work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT BODMAM

• Sabre RT 188867

• Galileo RT 24623

• Worldspan RT MABOD

Where exactly is Mama Shelter Bordeaux situated ?

Here is the address of the hotel
19 Rue Poquelin Molière, 33000 Bordeaux, France.
Click on DETAILS to see it on the map

What are the taxi fares from Mama Shelter Bordeaux to the main points of interests ?

Here are some approximate taxi fares and time ranges from/to the hotel

• La Cité du Vin 20 EUR, 20mn.

• Mérignac Airport 50 EUR, 45mn.

• Gare Saint Jean 20 EUR, 15mn.

Do you accept kids at Mama Shelter Bordeaux ?

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:

•between 4 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.bordeaux@mamashelter.com.

What time is the check out at Mama Shelter Bordeaux ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 14:00.
The price is 30 EUR per room.

Is there a swimming pool at Mama Shelter Bordeaux ?

We don't have a swimming pool

How can we get to Mama Shelter Bordeaux from the closest airport or train station ?

From Bordeaux airport take bus line 1 to Gambetta Meriadéck station (about 50min, 40 EUR)
From Bordeaux St Jean station take tram C to Place de la Bourse (about 20 minutes, 20 EUR)

How many rooms are there at Mama Shelter Bordeaux ?

We have 97 rooms.

• 18 Mama Small room(s) from 15 to 17 M² with a capacity of up to 2 guest(s).

• 25 Medium Mama room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).

• 33 Large Mama room(s) from 21 to 27 M² with a capacity of up to 2 guest(s).

• 11 XL Mama room(s) from 27 to 31 M² with a capacity of up to 3 guest(s).

• 3 XXL Mama Family room(s) from 44 to 52 M² with a capacity of up to 5 guest(s).

• 2 Medium Mama Twin room(s) from 17 to 21 M² with a capacity of up to 2 guest(s).

• 2 XL Mama Triple room(s) from 29 to 36 M² with a capacity of up to 3 guest(s).

• Main amenities: TV, air conditionner, non smoking.

Are pets (dogs and cats...) allowed at Mama Shelter Bordeaux ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25 Euros/pet/day

• Domesticated pets, accepted in the restaurant

What are the hygiene and cleaning measures at Mama Shelter Bordeaux ?

The Vaccine Pass is no longer required. Masks are no longer mandatory within the establishment.
Our Mama has been awarded with the ALL SAFE label

For more info, click HERE .

Are there any gym facilities at Mama Shelter Bordeaux ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
19 Rue de Cheverus, 33000 Bordeaux, France
The distance is 0.2 km from the hotel

What are the activities at or close to Mama Shelter Bordeaux ?

We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

Which language does the staff speaks at Mama Shelter Bordeaux ?

Our team speaks English, French, German, Portuguese and Spanish.

May we leave our luggage before check in, at Mama Shelter Bordeaux ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

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