WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €0.90 per adult/night Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a restaurant in Mama Shelter Bordeaux ?

Definitely, Mama Shelter Bordeaux has a restaurant:

• Restaurant Mama Bordeaux:
- French, Family style
- Open on Mon, Tue, Wed and Sun.
- Open all year.

• Opening times:
- Mon: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:00.
- Tue: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:00.
- Wed: Lunch: from 12:00 to 15:00.
Dinner: from 19:00 to 23:00.
- Sun: Lunch: from 12:30 to 16:00.
Dinner: from 19:00 to 23:00.
- price range: $$
Restaurant Mama Bordeaux website

Is there a rooftop terrace at the Mama Shelter Bordeaux?

We have a rooftop where you can enjoy the view. It is open all year long daily from 15:30 to 22:00
For more details about the rooftop, please check this link here

Is there a parking at Mama Shelter Bordeaux ?

Mama's has 10 parking spots available : 20 EUR per night
Parking must be booked before arrival (by mail at reception.bordeaux@mamashelter.com or on the phone)
Mama and its parking are located inside the pedestrian zone.
Read carefully the confirmation email with the itinerary when you receive it, there are many information (GPS address, access code for the gate, and Google Maps screenshots)

Is there a bar at Mama Shelter Bordeaux?

Take a look at our bar details below

•Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair accessible
- Open 7/7
- Mon: from 12:00 to 01:00.
- Tue: from 12:00 to 01:00.
- Wed: from 12:00 to 01:00.
- Thu: from 12:00 to 02:00.
- Fri: from 12:00 to 02:00.
- Sat: from 12:00 to 02:00.
- Sun: from 12:00 to 00:00.
- Open to public
- Pets are accepted in the restaurant
• No dress code is required
- Have a look at our menu
- See our drink list here
- Click here for more details

Is it possible to have twin beds at Mama Shelter Bordeaux?

You can reserve a Medium Mama Twin.

What is the cancellation policy for Mama Shelter Bordeaux ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Bordeaux have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What are the payment methods accepted at Mama Shelter Bordeaux ?

Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Diners

• Visa

• Maestro
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Does Mama Shelter Bordeaux have connecting rooms ?

You must book an XXL MAMA FAMILY.

What is the size of the beds at Mama Shelter Bordeaux ?

Mama Small rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 1 queen size bed(160x200cm)
XL Mama rooms have 1 queen size bed(160x200cm) or 1 sofa bed(100x190cm)
XXL Mama Family rooms have 1 queen size bed(160x200cm) or 1 sofa bed(100x190cm) or 1 queen size bed(160x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)
XL Mama Triple rooms have 3 single beds(90x200cm)

Where exactly is Mama Shelter Bordeaux situated ?

This is our address
19 Rue Poquelin Molière, 33000 Bordeaux, France.
Click on DETAILS to see it on the map

Does Mama Shelter Bordeaux work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT BODMAM

• Sabre RT 188867

• Galileo RT 24623

• Worldspan RT MABOD

What is supplied in the bathrooms at Mama Shelter Bordeaux ?

All our rooms are equipped with towels, a hair dryer, and a 3in1 solid soap (shampoo, body and face)

Are pets (dogs and cats...) allowed at Mama Shelter Bordeaux ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25 Euros/pet/stay

• Domesticated pets, accepted in the restaurant

Do you accept kids at Mama Shelter Bordeaux ?

Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:

•between 4 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.bordeaux@mamashelter.com.

What time is the check in at Mama Shelter Bordeaux ?

You are able to check in after 15:00.
We do not offer an early check-in.

What is the price of breakfast at Mama Shelter Bordeaux ?

The breakfast is at 21€ on spot and 19€ if you add it online.
The children's breakfast is 9 euros for children under 12 years old.

Does Mama Shelter Bordeaux provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Gluten-free & seafood-free.

Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free, sesame-free & soy-free.

What is the breakfast menu at Mama Shelter Bordeaux ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: baguette, pastries.
. Drinks: american coffee, cappuccino, coffee, espresso, fruit juice, hot chocolate, cold chocolate.

What time is breakfast served at hotel Mama Shelter Bordeaux?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in Ground floor restaurant.

We cannot serve breakfast in room.

What is Mama Shelter Bordeaux star rating?

Our residence is part of Mama Shelter.
- Star rating: 2 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Bordeaux have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
For more information about our loyalty program, click here.
To subscribe to our newsletter, click here.
To join our loyalty program, click here.

Why is it better to book direct at Mama Shelter Bordeaux ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Bordeaux ?

We are open all year round.

What is the amount of the city tax at Mama Shelter Bordeaux?

City tax is 0.99 EUR per day and per person.

What are Mama Shelter Bordeaux hotel rate plans?

We have two kinds of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Bordeaux do day passes ?

Please contact directly front desk at +33 5 57 30 45 45

What time is the check out at Mama Shelter Bordeaux ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 14:00.
The price is 30 EUR per room.

May we leave our luggage before check in, at Mama Shelter Bordeaux ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Bordeaux open 24/7?

The front desk is open 24/7

FAQ

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