Sleep
Mama
One thing is sure, Mama knows how to look after you. There’s a choice of contemporary, design-led rooms to perfectly suit your needs, whether you are taking a solo break, travelling with the family or hanging out with friends . Bordeaux’s 97 rooms are kitted out for the perfect night’s sleep, from 5* bedlinen to smart screens.
An ideal stay
Luxury bedding
Free movies
Organic solid amenities
A 5* bedding, plushy and cosy for a restful and peaceful sleep. Toiletries are organic and solid, better for the planet and for your skin. Large screens to watch movies, including X-rated, for free.
Frequently Asked Questions
QUESTION. Is there a rooftop terrace at the Mama Shelter Bordeaux hotel ?
ANSWER. Rooftop is open from 3 p.m. to 10 p.m. Monday to Sunday. Freely accessible to all, without reservation, depending on crowds and availability at the time for a drink and a snack. Closure possible depending on the weather.
QUESTION. Is there a restaurant in Mama Shelter Bordeaux hotel ?
ANSWER.
Definitely, Mama Shelter Bordeaux has a restaurant:
• Restaurant Mama Bordeaux:
• French, Family style
• Open 7/7.
• Open all year.
• Opening times:
• Thu: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Fri: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sat: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 00:00.
• Sun: Lunch: from 12:30 to 16:00.Dinner: from 19:00 to 23:00.
• Mon: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Wed: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• Tue: Lunch: from 12:00 to 15:00.Dinner: from 19:00 to 23:00.
• price range: $$Restaurant Mama Bordeaux website
• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 180 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
QUESTION. How can I provide feedback about my stay at the hotel Mama Shelter Bordeaux?
ANSWER.
To submit your feedback, please send an email to: reception.bordeaux@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
QUESTION. Is there a parking at Mama Shelter Bordeaux hotel ?
ANSWER.
Mama's has 10 parking spots available : 20 EUR per night
Parking must be booked before arrival (by mail at reception.bordeaux@mamashelter.com or on the phone)
Mama and its parking are located inside the pedestrian zone.
Read carefully the confirmation email with the itinerary when you receive it, there are many information (GPS address, access code for the gate, and Google Maps screenshots)
QUESTION. What is the cancellation policy for Mama Shelter Bordeaux hotel ?
ANSWER.
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
QUESTION. Is there a bar at Mama Shelter Bordeaux hotel ?
ANSWER.
Take a look at our bar details below
Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Mon: from 12:00 to 01:00.
• Tue: from 12:00 to 01:00.
• Wed: from 12:00 to 01:00.
• Thu: from 12:00 to 02:00.
• Fri: from 12:00 to 02:00.
• Sat: from 12:00 to 02:00.
• Sun: from 12:00 to 00:00.
• Open to public
• Pets are accepted in the restaurant
• Food served
• Minimum age 18 years
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Happy hour: from 16:00 to 18:00
- Have a look at our menu
- See our drink list here
- Click here for more details
QUESTION. What is supplied in the bathrooms at Mama Shelter Bordeaux hotel ?
ANSWER. All our rooms are equipped with towels, a hair dryer, and a 3in1 solid soap (shampoo, body and face)
QUESTION. Do you accept kids at Mama Shelter Bordeaux hotel ?
ANSWER.
Children are welcome.
Children up to 3 years old can stay with their parents for free.
Kids price applies for children:
•between 4 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.bordeaux@mamashelter.com.
QUESTION. What are the payment methods accepted at Mama Shelter Bordeaux hotel ?
ANSWER.
Depending on the rate you select, payment will either be upon reservation or check-out.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Diners
• Visa
• Maestro
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 50 EUR per day will be collected at Check-in.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.
QUESTION. Can I book a table in the restaurant of the Mama Shelter Bordeaux hotel?
ANSWER. • Mama Bordeaux:For more information about restaurant reservation, click HERE.