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You have a question? We may already have the answer!
QUESTION. Does Mama Shelter have special offers, gift boxes or vouchers?
We are able to offer you various special offers.
To have a look at our special offers, click HERE .
QUESTION. What is the cancellation policy for Mama Shelter ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
QUESTION. What time is the check in at Mama Shelter ?
You are able to check in after 15:00.
We do not offer an early check-in.
QUESTION. Does Mama Shelter have a reward & loyalty program ?
ANSWER. Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
QUESTION. Do you accept kids at Mama Shelter ?
Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: firstname.lastname@example.org.
QUESTION. How to apply for a job or internship at Mama Shelter ?
ANSWER. For any job or internship application, please visit: here
QUESTION. May we leave our luggage before check in, at Mama Shelter ?
ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.
QUESTION. Why is it better to book direct at Mama Shelter ?
These are the advantages of booking direct with us:
• Best rate guarantee
QUESTION. Does Mama Shelter have 24/7 reception?
ANSWER. The front desk is open 24/7
QUESTION. Is there a room service at Mama Shelter ?
ANSWER. We don't provide room service.