Contact us

We'd love to hear from you!

    By submitting this form, you consent to the use of the data provided for the processing of this request and for any potential commercial relationship which can occurred with Mama Shelter. You have the right to access, correct and delete your personal data, or exercise your portability rights, or oppose the processing of your data by contacting us by e-mail: To learn more about the processing of your personal data and your rights, you can go to this page : .

    Thanks for contacting us.

    We will get back to you shortly.

    Mama loves you!

    You have a question? We may already have the answer!

    QUESTION. What is the cancellation policy for Mama Shelter ?

    ANSWER. Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
    Prepaid rates and promotional offers are non cancellable, refundable or changeable.

    QUESTION. Is it possible to purchase a prepaid voucher at Mama Shelter ?

    ANSWER. We are able to offer you various special offers.
    To have a look at our special offers, click HERE.

    QUESTION. What time is the check in at Mama Shelter ?

    ANSWER. You are able to check-in at our hotel after 15:00.
    We are not able to offer early check-ins.

    QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?

    ANSWER. We are pet friendly and your best friend is welcome with a couple of conditions:

    • 25€/pet/day

    • No weight restriction

    • All domesticated pets welcome

    QUESTION. Do you accept kids at Mama Shelter ?

    ANSWER. Children are welcome.
    We don't offer a kids club.
    We are sorry, but we don't have a fun zone.
    Children under 18 must always be accompanied by their family or legal guardians.
    Please email us for more details:

    QUESTION. Does Mama Shelter have 24/7 reception?

    ANSWER. The front desk is open 24/7

    QUESTION. How to apply for a job or internship at Mama Shelter ?

    ANSWER. For any job or internship application, please visit: here

    QUESTION. Which language does the staff speaks at Mama Shelter ?

    ANSWER. Our team speaks English and French.

    QUESTION. May we leave our luggage before check in, at Mama Shelter ?

    ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.

    QUESTION. Is Mama Shelter fully accessible for wheelchairs ?

    ANSWER. Yes, our hotel is wheelchair friendly.
    Our accessible rooms are equipped with roll-in showers.
    At the end of the reservation form there will be a “special request” box make sure to mention that you need an accessible room and we will take care of the rest.

    See the FAQ

    Press inquiries

    Feel free to contact us for any press inquiries!

    Press Contact