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    You have a question? We may already have the answer!

    QUESTION. Does Mama Shelter have special offers, gift boxes or vouchers?

    ANSWER. We are able to offer you various special offers.
    To have a look at our special offers, click HERE .

    QUESTION. What is the cancellation policy for Mama Shelter ?

    ANSWER. Flexible rate reservations can be cancelled without charge up to 48 hours before check-in before midday local time. In the event of late cancellation notification, a full night rate will be charged.

    QUESTION. What time is the check in at Mama Shelter ?

    ANSWER. You are able to check in after 15:00.
    We do not offer an early check-in.

    QUESTION. Does Mama Shelter have a reward & loyalty program ?

    ANSWER. Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

    QUESTION. Are pets (dogs and cats...) allowed at Mama Shelter ?

    ANSWER. We are pet friendly and your best friend is welcome with a couple of conditions:

    • 25€/pet/stay

    • No weight restriction

    • All domesticated pets welcome

    QUESTION. Do you accept kids at Mama Shelter ?

    ANSWER. Children are welcome.
    We don't offer a kids club.
    We are sorry, but we don't have a fun zone.
    Children under the age of 18 must always be accompanied by their family or legal guardians.
    Please email us for more details:

    QUESTION. How to apply for a job or internship at Mama Shelter ?

    ANSWER. For any job or internship application, please visit: here

    QUESTION. Why is it better to book direct at Mama Shelter ?

    ANSWER. These are the advantages of booking direct with us:

    • Best rate guarantee

    QUESTION. May we leave our luggage before check in, at Mama Shelter ?

    ANSWER. Secure luggage storage is available for all our guests for free before check-in and after check-out.

    QUESTION. Does Mama Shelter have 24/7 reception?

    ANSWER. The front desk is open 24/7

    See the FAQ

    Press inquiries

    Feel free to contact us for any press inquiries!

    Press Contact