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By submitting this form, you consent to the use of the data provided for the processing of this request and for any potential commercial relationship which can occurred with Mama Shelter. You have the right to access, correct and delete your personal data, or exercise your portability rights, or oppose the processing of your data by contacting us by e-mail: data-privacy@mamashelter.com. To learn more about the processing of your personal data and your rights, you can go to this page : https://mamashelter.com/legal-notices/?tab=3 .

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Mama loves you!

You have a question? We may already have the answer!

QUESTION. Does Mama Shelter have special offers, gift boxes or vouchers?

ANSWER. We are able to offer you various special offers.
To have a look at our special offers, click HERE .

QUESTION. What is the cancellation policy for Mama Shelter ?

ANSWER. Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

QUESTION. What time is the check in at Mama Shelter ?

ANSWER. You are able to check in after 15:00.
We do not offer an early check-in.

QUESTION. Does Mama Shelter have a reward & loyalty program ?

ANSWER. Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

QUESTION. Do you accept kids at Mama Shelter ?

ANSWER. Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: resa1@mamashelter.com.