Mama Lille is not just a restaurant and rooms. Professional meetings
, evenings with colleagues, bachelorette parties or birthdays with friends
, Mama offers cosy spaces that can be adapted to all your wishes
and needs. The little extra: a private veranda with a panoramic view over the city of Flanders
.
Let's Celebrate with Mama!
In December, enjoy festive menus created by our chefs, and Mama Claus surprises to celebrate with your team!
On the agenda:
- Festive lunch at the restaurant
- Festive dinner at the restaurant
- Private festive cocktail dinner
- Live music, DJ set, Karaoke and other surprises
Work
Mama also accompanies you at work. Loyal to the DNA of her rooms and restaurants, Mama takes care of everything and offers you fully equipped meeting rooms: whether you want to organise a team building event, a kick-off or a seminar with your team. Don’t miss a break in the bar restaurant or directly in your meeting space with a nice buffet.
Celebrate
Birthdays, bachelor/ette parties, fun or more serious parties, book your tailor-made event with Mama and even enjoy our terrace with a view over Lille. You can be sure that Mama will do everything to meet your needs: fully equipped spaces, gourmet and homemade cuisine, cosy and comfortable rooms…
Discover our private spaces
To help you get creative, Mama has provided five Ateliers (meeting rooms) and an informal breakroom, designed to meet your needs, whether that’s an intimate brainstorm or a bigger conference. Bose© Sound System, coffee machines, mini bars and even table football and arcade games encourage you to mix it up.
Up to 135 people
Design and flexible work spaces
Mama Celebration
Something to celebrate? Birthdays, hen parties, divorces, retirements… any excuse is a good excuse to party! With Mama, we bring out the boombox, the glitter and the surprises for an unforgettable evening. 
Hélène, Sales Manager, Mama Shelter Lille
“Our flexible offering means we can host your meetings, events, conferences and private gatherings with friendly service, extensive facilities and attention to detail.”
Corporate member
You work for a company and wish to offer your colleagues the opportunity to enjoy the Mama experience while traveling for business? Become a corporate member and get special offers and exclusive services.
Frequently Asked Questions
ANSWER.
To reach the hotel staff, please find the details for each department below:
Reception
Email: reception.lille@mamashelter.com
Phone: +33 3 59 82 72 72
Toll-Free #: Not available
SMS: Not available
Reservation
Email: lille@mamashelter.com
Phone: +33 3 59 82 72 00
Toll-Free #: Not available
SMS: Not available
Restaurant
Email: food.lille@mamashelter.com
Phone: +33 3 59 82 72 02
Toll-Free #: Not available
SMS: Not available
Breakfast
Email: hotesse.lille@mamashelter.com
Phone: +33 3 59 82 72 70
Toll-Free #: Not available
SMS: Not available
Accounting
Email: mybill.lille@mamashelter.com
Phone: +33 3 59 82 72 72
Toll-Free #: Not available
SMS: Not available
ANSWER.
Parking services:
We do have parking.
Parking is available for guests and non-guests.
Parking cannot be booked in advance.
Parking Rates:
Standard parking price for guests:
• Parking price for all vehicles: 21 EUR/day
Unfortunately we do not have a valet parking service.
Parking location and access:
The parking is open from to .
In-and-out privileges:
Billing stops when you exit. It restarts upon return.
it is not possible to access the parking area before check-in.
It is not possible to use the parking after check-out.
Parking description:
Max headroom: 190 cm.
The parking area is covered.
Our parking is not accessible to persons with disabilities.
The parking is secured.
The parking is not equipped with CCTV cameras.
Accepted vehicles:
Accepted vehicle types: Bike, Minivan, Mobility scooter, Motorbike, Sedan, SUV.
We are not able to accept the following vehicles: Bus, Caravan, Gas vehicle, Pick-up, RV, Trailer, Truck.
We have bike parking facilities.
Bike parking is secured.
Bike parking location: located at the main parking area.
Bike parking is available for free.
Our parking is not equipped with bike maintenance tools.
Bikes cannot be stored in your room.
ANSWER.
Definitely, Mama Shelter Lille has a restaurant:
Restaurant Mama Lille:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:59.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
Restaurant Mama Lille menu
Restaurant Mama Lille drink list
Restaurant Mama Lille kids menu
Restaurant Mama Lille website
ANSWER.
To submit your feedback, please send an email to: reception.lille@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
ANSWER. Take a look at our special offers
ANSWER.
Take a look at our bar details below
Mama Bar:
• Live entertainment
• Smoking not allowed/ Wheelchair not accessible
• Max capacity: 35 pax.
• Open 7/7
• Mon: from 11:00 to 23:30
• Wed: from 11:00 to 23:30
• Fri: from 11:00 to 00:30
• Sat: from 11:00 to 01:30
• Sun: from 11:00 to 23:30
• Tue: from 11:00 to 23:30
• Thu: from 11:00 to 00:30
• Open to public
• Pets are not accepted in the bar
• Food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Free services: TV and Sports broadcast
• No happy hour
- Have a look at our menu
- See our drink list here
- Click here for more details
ANSWER. We are sorry, but we do not take reservations
ANSWER.
• Mama Lille:
For more information about restaurant reservation, click HERE.
ANSWER.
Children are welcome.
Kids price applies for children:
•between 4 and 12 years old (50% of adult price).
Adult rate applies from 13 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.lille@mamashelter.com.
ANSWER.
To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: lille@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: lille@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: lille@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
41 m²
Up to 20 people
1 LED TV 75" screen
Bose© Sound System
Clickshare
Wifi
Velleda© walls and pens
Coffee machine
Mini bar
2 arcade games in lobby
HDMI port
Video conferencing
Table football
Beamer and screen
Terrace with a view
Island bar with minibar
