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You have a question ? We are here to answer you

Is there a parking at Mama Shelter Lille hotel ?

We offer a secure parking space at a rate of 21 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

Is there a restaurant in Mama Shelter Lille hotel ?

Definitely, Mama Shelter Lille has a restaurant:


• Restaurant Mama Lille:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:59.
 • Price range: $$

Restaurant Mama Lille menu
Restaurant Mama Lille drink list
Restaurant Mama Lille kids menu
Restaurant Mama Lille website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

How can I provide feedback about my stay at the hotel Mama Shelter Lille?

To submit your feedback, please send an email to: reception.lille@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Are pets (dogs and cats...) allowed at Mama Shelter Lille hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• Free
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Can I book a table in the restaurant of the Mama Shelter Lille hotel?

• Mama Lille:
For more information about restaurant reservation, click HERE.

Does Mama Shelter Lille hotel provide meeting rooms?

Mama encourages you to work, eat, play and stay all under one roof. So of course, she has provided all the necessary facilities to go get your goals, whether you are holding an informal meeting or a larger conference . And when the day is done, Mama invites you to unwind. Info: here For inquiries please ask me.

What are the payment methods accepted at Mama Shelter Lille hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

What is the cancellation policy for Mama Shelter Lille hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Lille hotel have connecting rooms ?

These rooms are intercommunicating each other:
- Medium Mama Double
- Medium Mama Twin
- Large Double Double

Is it possible to have twin beds at Mama Shelter Lille hotel ?

The rooms that offer twin/split bed options are Large Mama Double Double and Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

Is the reception at hotel Mama Shelter Lille open 24/7?

The front desk is open 24/7

What is the size of the beds at Mama Shelter Lille hotel ?

Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 queen size bed(160x200cm)
Large Mama Double rooms have 1 queen size bed(160x200cm)
XXL Mama rooms have 1 king size bed(180x200cm) 1 sofa bed(140x195cm) and
Large Mama Double Double rooms have 2 double beds(140x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)

Pillows:
  • hypoallergenic

Do you accept kids at Mama Shelter Lille hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.lille@mamashelter.com.

Is there a rooftop terrace at the Mama Shelter Lille hotel ?

We do not have a rooftop but we do have a lovely and cozy terrace where you can rest and enjoy delicious dishes. For more information here

What time is breakfast served at hotel Mama Shelter Lille?

Breakfast is served daily from 06:30 to 10:30.
The breakfast is served in The main restaurant.

We cannot serve breakfast in room.

Does Mama Shelter Lille hotel offer any entertainment programs?

DJ set, live entertainment and much more....
Click here for more details.

Are rooms at Mama Shelter Lille hotel equipped with a shower, bath, or hot tub ?

All rooms have a shower.

What is Mama Shelter Lille hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Lille hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Lille hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Lille hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Lille hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LILSHE
• Sabre RT 325909
• Galileo RT F2599
• Worldspan RT ERLIL

What is the amount of the city tax at Mama Shelter Lille hotel ?

The city tax is 1.65 EUR per person per day

What are Mama Shelter Lille hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter Lille hotel?

To request a room upgrade, please send an email to: lille@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Lille hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Lille hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Lille hotel do day passes ?

During the day we can offer the following services:
• Designation : from 11:00 to 17:00 from 89 EUR

Can I make a day use or day pass reservation at the Mama Shelter Lille hotel ?

To make a day-use booking, please send an email to: lille@mamashelter.com with the following information:
 • Desired date
 • Desired check-in time
 • Desired check out time
 • Number of adults
 • Number of children
 • Number of baby cots
 • Number of room(s)
 • Email address
 • Phone number

What time is the check out at Mama Shelter Lille hotel ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

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