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You have a question ? We are here to answer you

Is there a parking at Mama Shelter Lille hotel ?

We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

Is there a restaurant in Mama Shelter Lille hotel ?

Definitely, Mama Shelter Lille has a restaurant:

• Restaurant Mama Lille:
 • Contemporary, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 15:00.
 • Dinner: from 19:00 to 23:59.
 • price range: $$

Restaurant Mama Lille menu
Restaurant Mama Lille drink list
Restaurant Mama Lille kids menu
Restaurant Mama Lille website

• Open for guests and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

How can I provide feedback about my stay at the hotel Mama Shelter Lille?

To submit your feedback, please send an email to: reception.lille@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

What is the cancellation policy for Mama Shelter Lille hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Can I book a table in the restaurant of the Mama Shelter Lille hotel?

• Mama Lille:
For more information about restaurant reservation, click HERE.

Is it possible to have twin beds at Mama Shelter Lille hotel ?

The rooms that offer twin/split bed options are Large Mama Double Double and Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

Does Mama Shelter Lille hotel have connecting rooms ?

These rooms are intercommunicating each other:
- Medium Mama Double
- Medium Mama Twin
- Large Double Double

Are pets (dogs and cats...) allowed at Mama Shelter Lille hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 25 EUR/pet/stay
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

What are the payment methods accepted at Mama Shelter Lille hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter Lille hotel offer any entertainment programs?

DJ set, live entertainment and much more....
Click here for more details.

Do you accept kids at Mama Shelter Lille hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.lille@mamashelter.com.

Are rooms at Mama Shelter Lille hotel equipped with a shower, bath, or hot tub ?

All rooms have a shower.

How many rooms are there at Mama Shelter Lille hotel ?

We have 112 rooms.

• 7 Small Mama Double of 17 M² with a capacity of up to 2 guest(s).
• 78 Medium Mama Double from 18 to 21 M² with a capacity of up to 2 guest(s).
• 12 Large Mama Double from 23 to 27 M² with a capacity of up to 2 guest(s).
• 4 XXL Mama from 37 to 38 M² with a capacity of up to 4 guest(s).
• 4 Large Mama Double Double of 27 M² with a capacity of up to 4 guest(s).
• 7 Medium Mama Twin of 20 M² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Where exactly is Mama Shelter Lille hotel situated ?

This is our address
97 Pl. Saint-Hubert, 59800 Lille, France.
Click on DETAILS to see it on the map
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What time is the check in at Mama Shelter Lille hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

What is the size of the beds at Mama Shelter Lille hotel ?

Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 queen size bed(160x200cm)
Large Mama Double rooms have 1 queen size bed(160x200cm)
XXL Mama rooms have 1 king size bed(180x200cm) or 1 sofa bed(140x195cm)
Large Mama Double Double rooms have 2 double beds(140x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)

What time is the check out at Mama Shelter Lille hotel ?

To request a late checkout, please send an email to: reception.lille@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

Does Mama Shelter Lille hotel offer brunch?

The hotel offers a brunch only on Sunday from 11:30 to 15:30.
The price is :
-42 EUR per adult.
-21 EUR for children up to 12 years old.

What is Mama Shelter Lille hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Lille hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Lille hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter Lille hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Lille hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LILSHE
• Sabre RT 325909
• Galileo RT F2599
• Worldspan RT ERLIL

What is the amount of the city tax at Mama Shelter Lille hotel ?

The city tax is 1.65 EUR per person per day

What are Mama Shelter Lille hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Lille hotel do day passes ?

During the day we can offer the following services:
• Designation : from 11:00 to 17:00 from 89 EUR

Is it possible to request a late check-out at the Mama Shelter Lille hotel?

To request a late checkout, please send an email to: reception.lille@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

May we leave our luggage before check in, at Mama Shelter Lille hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Lille open 24/7?

The front desk is open 24/7

What time is breakfast served at hotel Mama Shelter Lille?

Breakfast is served daily from 06:30 to 10:30.
The breakfast is served in The main restaurant.

We cannot serve breakfast in room.

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