WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €0.65 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a parking at Mama Shelter Lille ?

We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Does Mama Shelter Lille have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Is there a restaurant in Mama Shelter Lille ?

Definitely, Mama Shelter Lille has a restaurant:

• Restaurant Mama Lille:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:59.
- price range: $$
Restaurant Mama Lille menu

Restaurant Mama Lille drink list

Restaurant Mama Lille kids menu

Restaurant Mama Lille website

Does Mama Shelter Lille hotel offer brunch?

The hotel offers a brunch only on Sunday from 11:30 to 15:30.
The price is :
-42 EUR per adult.
-21 EUR for children up to 12 years old.

Are pets (dogs and cats...) allowed at Mama Shelter Lille ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25 Euros/pet/stay

• Domesticated pets, accepted in the restaurant

Are there any gym facilities at Mama Shelter Lille ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Gym Club Westfield Euralille
GYM CLUB WESTFIELD EURALILLE, Lille, France
The distance is 0.4 km from the property
Directions

Does Mama Shelter Lille have connecting rooms ?

These rooms are intercommunicating each other:
- Medium Mama Double
- Medium Mama Twin
- Large Double Double

How many rooms are there at Mama Shelter Lille ?

We have 112 rooms.

• 7 Small Mama Double room(s) of 17 M² with a capacity of up to 2 guest(s).

• 78 Medium Mama Double room(s) from 18 to 21 M² with a capacity of up to 2 guest(s).

• 12 Large Mama Double room(s) from 23 to 27 M² with a capacity of up to 2 guest(s).

• 4 XXL Mama room(s) from 37 to 38 M² with a capacity of up to 4 guest(s).

• 4 Large Mama Double Double room(s) of 27 M² with a capacity of up to 4 guest(s).

• 7 Medium Mama Twin room(s) of 20 M² with a capacity of up to 2 guest(s).

• Main amenities: TV, air conditionner, non smoking.

What is the cancellation policy for Mama Shelter Lille ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is the check in at Mama Shelter Lille ?

You are able to check in after 15:00.
We do not offer an early check-in.

What is the size of the beds at Mama Shelter Lille ?

Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 queen size bed(160x200cm)
Large Mama Double rooms have 1 queen size bed(160x200cm)
XXL Mama rooms have 1 king size bed(180x200cm) or 1 sofa bed(140x195cm)
Large Mama Double Double rooms have 2 double beds(140x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)

Do you accept kids at Mama Shelter Lille ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.lille@mamashelter.com.

What time is breakfast served at hotel Mama Shelter Lille?

Breakfast is served daily from 06:30 to 10:30.
The breakfast is served in The main restaurant.

We cannot serve breakfast in room.

Does Mama Shelter Lille provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free & sesame-free.

Is it possible to have twin beds at Mama Shelter Lille?

The rooms that offer twin/split bed options are Large Mama Double Double and Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

What is the price of breakfast at Mama Shelter Lille ?

Breakfast is open to guests and visitors:

• Price per adult: 21 EUR

• Price for kids (under 12) : 10 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.

What are the payment methods accepted at Mama Shelter Lille ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Does Mama Shelter Lille hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available upon request (let us know at check-in): Vegan & vegetarian.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Where exactly is Mama Shelter Lille situated ?

This is our address
97 Pl. Saint-Hubert, 59800 Lille, France.
Click on DETAILS to see it on the map

What is Mama Shelter Lille star rating?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

Does Mama Shelter Lille have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!
For more information about our loyalty program, click here.
To subscribe to our newsletter, click here.
To join our loyalty program, click here.

Why is it better to book direct at Mama Shelter Lille ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter Lille ?

We are open all year round.

Does Mama Shelter Lille work with travel agents?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT LILSHE

• Sabre RT 325909

• Galileo RT F2599

• Worldspan RT ERLIL

What is the amount of the city tax at Mama Shelter Lille?

The city tax is 1.65 EUR per person per day

What are Mama Shelter Lille hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter Lille do day passes ?

During the day we can offer the following services:

• Designation : from 11:00 to 17:00 from 89 EUR

What time is the check out at Mama Shelter Lille ?

Regular check-out is until 12:00.
It is possible to request a late check-out until 15:00.
The price is 30 EUR per room.

May we leave our luggage before check in, at Mama Shelter Lille ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is the reception at hotel Mama Shelter Lille open 24/7?

The front desk is open 24/7

FAQ

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