FAQ

Is there a restaurant in Mama Shelter Lille ?

Definitely, Mama Shelter Lille has a restaurant:

• Restaurant Mama Lille:
- Contemporary, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- Lunch: from 12:00 to 15:00.
- Dinner: from 19:00 to 23:59.
- price range: $$
Restaurant Mama Lille menu

Restaurant Mama Lille drink list

Restaurant Mama Lille kids menu

Restaurant Mama Lille website

Is there a parking at Mama Shelter Lille ?

We offer a secure parking space at a rate of 19 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.

Is it possible to purchase a prepaid voucher at Mama Shelter Lille?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Are pets (dogs and cats...) allowed at Mama Shelter Lille ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 12 Maximum weight

• 25 Euros/pet/day

• Domesticated pets, accepted in the restaurant

Is there a rooftop terrace at the Mama Shelter Lille?

We do not have a rooftop but we do have a lovely and cozy terrace where you can rest and enjoy delicious dishes. For more information here

What is the price of breakfast at Mama Shelter Lille ?

Breakfast is open to guests and visitors:

• Price per adult: 19 EUR

• Price for kids (under 12) : 9 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you're not a guest at the hotel, you’re welcome to join us too. Just let our team members know upon arrival and enjoy!

Do you accept kids at Mama Shelter Lille ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.lille@mamashelter.com.

What time is breakfast at Mama Shelter Lille ?

Breakfast is served daily from 06:30 to 10:30.
The breakfast is served in The main restaurant. We do not offer room service..

We cannot serve breakfast in room.

What are the payment methods accepted at Mama Shelter Lille ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:

• MasterCard

• American Express

• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.

What is the cancellation policy for Mama Shelter Lille ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter Lille have connecting rooms ?

These rooms are intercommunicating each other:
- Medium Mama Double
- Medium Mama Twin
- Large Double Double

What are the hygiene and cleaning measures at Mama Shelter Lille ?

The Vaccine Pass is no longer required. Masks are no longer mandatory within the establishment. Our Mama has been awarded with the ALL SAFE label.
Test : Centre de dépistage - Gare Lille Flandres/Euralille, 17 Place de la Gare, 59800 Lille (Antigen : 25 EUR ; PCR : 44 EUR)

For more info, click HERE .

What time is the check out at Mama Shelter Lille ?

Regular check-out is until 12:00

Although, It is possible to request a late check-out until 15:00.
The price is 30EUR per room.

Late check-outs must be requested directly at the front desk and are subject to availability

How many rooms are there at Mama Shelter Lille ?

The hotel has 112 rooms.


• 7 Small Mama Double room(s) of 17 M² with a capacity of up to 2 guests.

• 78 Medium Mama Double room(s) from 18 to 21 M² with a capacity of up to 2 guests.

• 12 Large Mama Double room(s) from 23 to 27 M² with a capacity of up to 2 guests.

• 4 XXL Mama room(s) from 37 to 38 M² with a capacity of up to 4 guests.

• 4 Large Mama Double Double room(s) of 27 M² with a capacity of up to 4 guests.

• 7 Medium Mama Twin room(s) of 20 M² with a capacity of up to 2 guests.

• Main amenities: TV, air conditionner, non smoking.

is it possible to request a specific floor at Mama Shelter Lille?

We have 8 floors, a lift on each floor which is fully wheelchair accessible.

May we leave our luggage before check in, at Mama Shelter Lille ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What is the size of the beds at Mama Shelter Lille ?

Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 queen size bed(160x200cm)
Large Mama Double rooms have 1 queen size bed(160x200cm)
XXL Mama rooms have 1 king size bed(180x200cm) or 1 sofa bed(140x195cm)
Large Mama Double Double rooms have 2 double beds(140x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)

What time is the check in at Mama Shelter Lille ?

You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.

Does Mama Shelter Lille have family rooms ?

Our hotel is family friendly.
Family rooms for 3 people and more:

• XXL Mama

Does Mama Shelter Lille provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free & sesame-free.

Is there a swimming pool at Mama Shelter Lille ?

We don't have a swimming pool

How can we get to Mama Shelter Lille from the closest airport or train station ?

From Lille Airport, take the hourly bus line 68 to 4 Cantons stade station then switch to the subway metro heading to Lille Flandres station. Mama is 3 minutes walk from the station (35 minutes, 10 EUR)

Where exactly is Mama Shelter Lille situated ?

Here is the address of the hotel
97 Pl. Saint-Hubert, 59800 Lille, France.
Click on DETAILS to see it on the map

What is the breakfast menu at Mama Shelter Lille ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries, baguette.
. Eggs: scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits.
. Dairy: butter, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: coffee, espresso, fresh fruit juice, hot chocolate, cappuccino, american coffee.
. Others: jams, honey.

Are there any gym facilities at Mama Shelter Lille ?

Unfortunately, we do not have a gym.
We can recommend you this one below:
Gym Club Westfield Euralille
GYM CLUB WESTFIELD EURALILLE, Lille, France
The distance is 0.4 km from the hotel
Directions

What are the activities at or close to Mama Shelter Lille ?

We provide tourist passes

Have a look at our suggestions of things to do in the city here

Please contact the front desk for further information

Which language does the staff speaks at Mama Shelter Lille ?

Our team speaks English and French.

What is supplied in the bathrooms at Mama Shelter Lille ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel and shampoo
Upon request:
For free:
Hair conditioner, cotton swabs, toothbrush, toothpaste, shower cap and hairbrush
Not available:
Bathrobe, bedroom slippers, magnifying mirror, bidet, beach towels and swimming pool towels

Does the Mama Shelter Lille equipped with a shower, bathtub or jacuzzi?

All rooms have a shower.

Does Mama Shelter Lille have 24/7 reception?

The front desk is open 24/7