WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €0.65 per adult/night. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Is there a parking at Mama Shelter Lille hotel ?

We offer a secure parking space at a rate of 21 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.

Electric cars:
We have a charging station for electric vehicles at no extra cost.

Bike parking:
We have a bike parking area.

How can I provide feedback about my stay at the hotel Mama Shelter Lille?

To submit your feedback, please send an email to: reception.lille@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number

Is there a restaurant in Mama Shelter Lille hotel ?

Definitely, Mama Shelter Lille has a restaurant:

• Restaurant Mama Lille:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:59.
• Price range: $$

Restaurant Mama Lille menu
Restaurant Mama Lille drink list
Restaurant Mama Lille kids menu
Restaurant Mama Lille website

• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu (link)
• High chairs
• No dress code is required

Does Mama Shelter Lille hotel provide meeting rooms?

Mama encourages you to work, eat, play and stay all under one roof. So of course, she has provided all the necessary facilities to go get your goals, whether you are holding an informal meeting or a larger conference . And when the day is done, Mama invites you to unwind. Info: here For inquiries please ask me.

Are pets (dogs and cats...) allowed at Mama Shelter Lille hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• Free
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Can I book a table in the restaurant of the Mama Shelter Lille hotel?

• Mama Lille:
For more information about restaurant reservation, click HERE.

What time is the check in at Mama Shelter Lille hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

How can I get an invoice from the Mama Shelter Lille hotel?

To request an invoice, please send an email to: lille@mamashelter.com with the following information:

• Reservation or accommodation number (if you have one)
• Email address
• Phone number

Is it possible to have twin beds at Mama Shelter Lille hotel ?

The rooms that offer twin/split bed options are Large Mama Double Double and Medium Mama Twin.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

Does Mama Shelter Lille hotel have connecting rooms ?

These rooms are intercommunicating each other:
- Medium Mama Double
- Medium Mama Twin
- Large Double Double

How many rooms are there at Mama Shelter Lille hotel ?

We have 112 rooms.

• 7 Small Mama Double of 17 m² with a capacity of up to 2 guest(s).
• 78 Medium Mama Double from 18 to 21 m² with a capacity of up to 2 guest(s).
• 12 Large Mama Double from 23 to 27 m² with a capacity of up to 2 guest(s).
• 4 XXL Mama from 37 to 38 m² with a capacity of up to 4 guest(s).
• 4 Large Mama Double Double of 27 m² with a capacity of up to 4 guest(s).
• 7 Medium Mama Twin of 20 m² with a capacity of up to 2 guest(s).
• Main amenities: TV, air conditionner, non smoking.

What is the breakfast menu at Mama Shelter Lille hotel ?

We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries, baguette.
. Eggs: scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits.
. Dairy: butter, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: coffee, espresso, fresh fruit juice, hot chocolate, cappuccino, american coffee.
. Others: jams, honey.

What size are the beds at the Mama Shelter Lille hotel ?

Small Mama Double rooms have 1 queen size bed(160x200cm)
Medium Mama Double rooms have 1 queen size bed(160x200cm)
Large Mama Double rooms have 1 queen size bed(160x200cm)
XXL Mama rooms have 1 king size bed(180x200cm) and 1 sofa bed(140x195cm)
Large Mama Double Double rooms have 2 double beds(140x200cm)
Medium Mama Twin rooms have 2 single beds(90x200cm)

Pillows:
• hypoallergenic

What are the payment methods accepted at Mama Shelter Lille hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

How can I book a meeting room at the Mama Shelter Lille hotel?

To make a business meeting room reservation, please send an email to: lille@mamashelter.com with the following information:
• Date
• Number of days
• Start time
• End time
• Number of attendees
• Number of meeting rooms
• Number of accommodation (if needed)
• Special requests
• Phone number
• Email address

Do you accept kids at Mama Shelter Lille hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.lille@mamashelter.com.

Are rooms at Mama Shelter Lille hotel equipped with a shower, bath, or hot tub ?

All rooms have a shower.

What is Mama Shelter Lille hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter Lille hotel ?

Do you want to cancel a reservation?

Does Mama Shelter Lille hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter Lille hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter Lille hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter Lille hotel work with travel agents ?

We are happy to work with travel agents.

I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on
• Amadeus RT LILSHE
• Sabre RT 325909
• Galileo RT F2599
• Worldspan RT ERLIL

What is the amount of the city tax at Mama Shelter Lille hotel ?

The city tax is 1.65 EUR per person per day

What are Mama Shelter Lille hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter Lille hotel?

To request a room upgrade, please send an email to: lille@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter Lille hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter Lille hotel ?

We offer long-stay discounts
-5% for stays superior to 4 days
-10% for stays superior to 5 days
-12% for stays superior to 6 days
There is no maximum length of stay

Does Mama Shelter Lille hotel do day passes ?

During the day we can offer the following services:
• Designation : from 11:00 to 17:00 from 89 EUR

Can I make a day use or day pass reservation at the Mama Shelter Lille hotel ?

To make a day-use booking, please send an email to: lille@mamashelter.com with the following information:
• Desired date
• Desired check-in time
• Desired check out time
• Number of adults
• Number of children
• Number of baby cots
• Number of room(s)
• Email address
• Phone number

FAQ

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