FAQ
You have a question ? We are here to answer you
We offer a secure parking space at a rate of 21 EUR/day.
(Max vehicle height accepted: 190 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.
Electric cars:
We have a charging station for electric vehicles at no extra cost.
Bike parking:
We have a bike parking area.
To reach the hotel staff, please find the details for each department below:
Reception
Email: reception.lille@mamashelter.com
Phone:+33359827272
Toll-Free #:Not available
SMS: Not available
Reservation
Email: lille@mamashelter.com
Phone:Not available
Toll-Free #:Not available
SMS: Not available
Restaurant
Email: food.lille@mamashelter.com
Phone:+33359827270
Toll-Free #:Not available
SMS: Not available
To submit your feedback, please send an email to: reception.lille@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Definitely, Mama Shelter Lille has a restaurant:
• Restaurant Mama Lille:
• Contemporary, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:00 to 15:00.
• Dinner: from 19:00 to 23:59.
• Price range: $$
Restaurant Mama Lille menu
Restaurant Mama Lille drink list
Restaurant Mama Lille kids menu
Restaurant Mama Lille website
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu (link)
• High chairs
• No dress code is required
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: lille@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
For your corporate events, we offer:
⦁ 4 ateliers, a Viranda and a Breakroom up to 137 m² and up to Up to 120 people.
⦁ All rooms equipped with Wi-Fi, an LED screen, a Bose© sound system and a wireless presentation system, a coffee machine.
•For more info about our meeting rooms layout, click HERE.
• For more info, click HERE.
We are pet friendly and your best friend is welcome with a couple of conditions:
• Free
• Domesticated pets, accepted in the restaurant
• Pets are accepted in: Mama Lille.
• Pets are not accepted in: Mama Bar.
• Mama Lille:
For more information about restaurant reservation, click HERE.
To request an invoice, please send an email to: lille@mamashelter.com with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
You are able to check in anytime after 15:00.
We do not offer an early check-in.
Breakfast is served daily from 06:30 to 10:30.
The breakfast is served in The main restaurant.
We cannot serve breakfast in room.
Unfortunately we do not offer an online check-in
We have 112 rooms.
(Room types for maximum 280 pax)
Small Mama Double: 7 rooms
• Surface: 17 to 17 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed , TV, air conditionner
For more information, please click here
Medium Mama Double: 78 rooms
• Surface: 18 to 21 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed , TV, air conditionner
For more information, please click here
Large Mama Double: 12 rooms
• Surface: 23 to 27 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed , TV, air conditionner
For more information, please click here
XXL Mama: 4 rooms
• Surface: 37 to 38 m²
• Max occupancy per room: 4 adults and 0 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed and 1 sofa bed , TV, air conditionner
For more information, please click here
Large Mama Double Double: 4 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 4 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 2 double beds , TV, air conditionner
Medium Mama Twin: 7 rooms
• Surface: 20 to 20 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 2 single beds , TV, air conditionner
To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: lille@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: lille@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: lille@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.lille@mamashelter.com.
The rooms that offer twin/split bed options are Large Mama Double Double and Medium Mama Twin.
Regular check-out is until 12:00.
It is possible to request a late check-out, up to 15:00, subject to availability.
The price is 30 EUR per room.
We offer continental breakfast.
See menu items below:
. Breads & cakes: pastries, baguette.
. Eggs: scrambled eggs.
. Cereals: cereals.
. Fruits & vegetables: fresh fruits.
. Dairy: butter, yogurts.
. Meat & fish: bacon, sausages.
. Drinks: coffee, espresso, fresh fruit juice, hot chocolate, cappuccino, american coffee.
. Others: jams, honey.
Our hotel is part of Mama Shelter.
- Star rating: 3 stars.
- Service category: Midscale.
More info here
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
We are open all year round.
The property is not undergoing renovations, nor are any planned at this time.
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit or debit card as a guarantee to book your stay online. If you do not have a credit or a debit card, please get in touch with us.
• We do not require a security deposit.
• We do not accept installment payments.
• We do not accept payments made for someone else.
Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is strongly encouraged.
• Suggested tipping: 15%
• Tips are in cash or card.
We are happy to work with travel agents.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
The property is also listed on
• Amadeus RT LILSHE
• Sabre RT 325909
• Galileo RT F2599
• Worldspan RT ERLIL
The city tax is 1.65 EUR per person per day
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
To request a room upgrade, please send an email to: lille@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
There is no minimum stay at our property