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You have a question ? We are here to answer you

What time is the check in at Mama Shelter London Shoreditch hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

How can I provide feedback about my stay at the hotel Mama Shelter London Shoreditch?

To submit your feedback, please send an email to: reception.eastlondon@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

How can I get an invoice from the Mama Shelter London Shoreditch hotel?

To request an invoice, please send an email to: reception.eastlondon@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

Is there a parking at Mama Shelter London Shoreditch hotel ?

We are sorry, we don't have a parking lot.
The closest parking space:
• Euro Car Park Shoreditch
• Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
• Click here
Euro Car Park Shoreditch
Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
The distance is 1.6 km from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• ubitricity Charging Station, 98A Temple St, London E2 6QQ, United Kingdom
• The distance is 0.9 km from the property
Directions

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Free Motorcycle Parking, 26 Finsbury Square, London EC2A 1DS, United Kingdom
• The distance is 2.4 km from the property
Directions

Where exactly is Mama Shelter London Shoreditch hotel situated ?

This is our address
437 Hackney Rd, London E2 8PP, UK.
Click on DETAILS to see it on the map

What time is the check out at Mama Shelter London Shoreditch hotel ?

Check-Out time 12h.
Late check-out is available at an additional price of GBP19 per hour.

Are pets (dogs and cats...) allowed at Mama Shelter London Shoreditch hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 12 Kg Maximum Weight
• Free
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Is the reception at hotel Mama Shelter London Shoreditch open 24/7?

The front desk is open 24/7

Is there a restaurant in Mama Shelter London Shoreditch hotel ?

Definitely, Mama Shelter London Shoreditch has a restaurant:


• Restaurant Mama Shelter:
 • European, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 07:00 to 23:00.
 • Price range: $$

Restaurant Mama Shelter menu
Restaurant Mama Shelter drink list
Restaurant Mama Shelter kids menu
Restaurant Mama Shelter website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

Does Mama Shelter London Shoreditch hotel offer any entertainment programs?

DJ set, live entertainment, and much more... Check our calendar of events here
Looking for Karaoke? Rates: 20GBP/per person for 2 hours for 1 room (reservation of 2 hours min. required). Groups of a minimum of 6 people.

Is there a room service at Mama Shelter London Shoreditch hotel ?

We don't provide room service.

May we leave our luggage before check in, at Mama Shelter London Shoreditch hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

What is the breakfast menu at Mama Shelter London Shoreditch hotel ?

We offer continental, English breakfast.
See menu items below:
. Breads & cakes: toasts, baguette, pancakes, muffins, pastries.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, cheese, skimmed milk, whole milk.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, espresso, coffee.
. Others: honey, jams.

What is the size of the beds at Mama Shelter London Shoreditch hotel ?

Small Mama rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 2 double beds(140x200cm)

Do rooms at Mama Shelter London Shoreditch hotel include a welcome tray, coffee machine or kettle?

See our welcome tray options below:
All accommodations:
• Welcome tray refill: daily

What is Mama Shelter London Shoreditch hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

What is the cancellation policy for Mama Shelter London Shoreditch hotel ?

Do you want to cancel a reservation?

Does Mama Shelter London Shoreditch hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter London Shoreditch hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter London Shoreditch hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

What are the payment methods accepted at Mama Shelter London Shoreditch hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We do not accept cash payments.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Does Mama Shelter London Shoreditch hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LONTER
• Sabre RT 189360
• Galileo RT F3139
• Worldspan RT HELON

What is the amount of the city tax at Mama Shelter London Shoreditch hotel ?

There is no city tax

What are Mama Shelter London Shoreditch hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

Is it possible to get a room upgrade at the Mama Shelter London Shoreditch hotel?

To request a room upgrade, please send an email to: eastlondon@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number

What is the minimum night stay at the Mama Shelter London Shoreditch hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter London Shoreditch hotel ?

Please contact our reservations/sales department to receive a long stay discount (minimum 14 nights) via eastlondon@mamashelter.com

Does Mama Shelter London Shoreditch hotel do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 69 GBP

Can I make a day use or day pass reservation at the Mama Shelter London Shoreditch hotel ?

For more information about day-use reservation, click HERE .

Is it possible to request a late check-out at the Mama Shelter London Shoreditch hotel?

To request a late checkout, please send an email to: reception.eastlondon@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

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