Sleep Mama

“Hotel was comfortable, decor and ambiance are great. Bathroom is a bit tight, glad we upgraded to the medium size room. Great restaurants + coffee in the area and right off several bus lines, but a good 10-12 min from the underground and large restaurant/club area.”

M - 28/11/2023

“The room was extremely cold despite turning on the heating system (which, in addition, was particularly loud and inefficient). The hotel is not properly soundproof and you can distinctly hear the noise of the street and the cars passing-by. The fact that a security deposit is required upon arrival is also particularly unfriendly. Personal is nevertheless nice and helpful.”

27/11/2023

“Great food and quiet room. The dining area is perfect for both breakfast and dinner. It feels warm and welcoming. Also liked the foyer and outside seating space. Fun place to stay and great for getting to shows in Stratford.”

C D. - 27/11/2023

“I booked this place primarily as it is part of the Accor group - however, got none of the benefits I expected as an Accor ALL Gold member. Was told that the welcome drink was discontinued, there was no mention of room upgrade option (or even that we had been allocated a slightly better room within the same category), I asked about late check-out and was told it could only be extended 1 hour, or I could pay to get 4 hours extra. My argument that if it is available for pay, then surely it is available and I should be able to benefit from it. Furthermore, one of two elevators was out of order during our 3 nights stay, which resulted in long waiting time to go up/down. Room was small, was happy we only had carry-on suitcases, not sure it would have been possible to open a full sized luggage. All in all, despite it being a decent quality hotel, not sure I would return for the abovementioned reasons.”

27/11/2023

“Lovely room, welcoming atmosphere and great food. Will be back…”

Penny K. - 25/11/2023

“We stayed with you for one night with our dog and loved the atmosphere. The room was comfortable and we liked the decor!”

13/11/2023

“I am still waiting for my security deposit (which I believe was incorrectly taken as a payment rather than a hold) to be refunded. I have been in contact several times regarding this and so far have only received one response.”

Mark B. - 13/11/2023

“Very cool, hotel, spacious rooms and friendly staff. The hotel restaurant was very buzzy and a good place to go even if just for dinner. Some of the staff seemed a little inexperienced but they were all so nice it didn't matter, they all tried their best and were very polite. My only complaint was about other guests who were noisy when going back to their rooms in the early hours but not the hotels fault. One request would be to provide water in the rooms. Also room service would have been much appreciated. I would definitely stay there again.”

Lorna - 13/11/2023

“Lovely stay! Really loved the hotel. I had made sent a special request in as it was my little sisters 21st birthday and I was surprising her. On arrival the two people at the counter seemed to discuss something but nothing was said to me. When I got to the room there was no special message, sweet treat or balloons which I had requested, and received confirmation that they would happily organise that for me. I was so excited for it and felt really disappointed when this wasn’t in place when we arrived. We going down to reception i was informed that they had missed the request due to new software. I was offered two free drinks vouchers. I was quite disappointed but never the less I did enjoy my stay.”

Robyn D. - 11/11/2023

“Perfect beds, good layout of the room, good amenities and kind staff”

Eilis C. - 11/11/2023

“Room smelt funny we tried to mask but kept coming back , seemed clean as bedding was new but things didn’t seem properly replenished i.e toiletries so maybe it wasn’t. Restaurant was nice experience last time but this time food not Cooked as asked, no one to speak to about this for a while. It was sorted but then we were past eating. The bill was then incorrect twice. Had a dj but on a Friday all finished by 11pm and then no atmosphere in fact ordered a cocktail but there were no stalls at bar as were putting stuff away. Wasn’t the girls night we were hoping. Tea bags had incorrect ones enclosed peppermint instead of breakfast tea. It was upsetting as was a girls night from me as we all have children and had, had them looked after. I emailed the manager as requested as i didn’t want to make a fuss and embarrass my friends by getting upset at the desk but no reply.”

Ashley S. - 10/11/2023

“Good location, value for money, clean and quiet hotel”

Bry - 10/11/2023