FAQ

To reach the hotel staff, please find the details for each department below:

Reception
Email: reception.eastlondon@mamashelter.com
Phone:+442076136500
Toll-Free #:Not available
SMS: Not available

Reservation
Email: eastlondon@mamashelter.com
Phone:+442076136500
Toll-Free #:Not available
SMS: Not available

To request an invoice, please send an email to: reception.eastlondon@mamashelter.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

You are able to check in anytime after 15:00.
We do not offer an early check-in.

To submit your feedback, please send an email to: reception.eastlondon@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: eastlondon@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: eastlondon@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: eastlondon@mamashelter.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Our Offers:
⦁ MAMA SAYS SLEEP AND BRUNCH: Room + breakfast + brunch + a late check-out for 2 adults
⦁ Family Offer: 50% discount on the 2nd room
⦁ Dogcation: Take your dog on a dogcation
⦁ Mama Deal: Your night + breakfast
⦁ Sexy Mama: Your night + cocktails + breakfast + Sexy Mama box

Definitely, Mama Shelter London Shoreditch has a restaurant:


• Restaurant Mama Shelter:
 • European, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 07:00 to 23:00.
 • Price range: $$

Restaurant Mama Shelter menu
Restaurant Mama Shelter drink list
Restaurant Mama Shelter kids menu
Restaurant Mama Shelter website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

Breakfast is served daily from 07:00 to 11:00 and from 08:00 to 11:00 on weekends.
The breakfast is served in Mama Restaurant on the Ground Floor. .

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

Unfortunately we do not offer an online check-in

Check-Out time 12h.
Late check-out is available at an additional price of GBP19 per hour.

Breakfast is open to guests and visitors:
• Price per adult: 22 EUR
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

With two large Ateliers (meeting rooms) and a private meeting room, there are plenty of flexible working set-ups at Mama’s London pad. She thinks working should be fun too, so there are also a couple of karaoke rooms where you can sing your heart out with your colleagues at the end of a productive day. Info: here For inquiries please ask me.

We offer continental, English breakfast.
See menu items below:
. Breads & cakes: toasts, baguette, pancakes, muffins, pastries, brown bread, Cake, waffles.
. Eggs: boiled eggs, scrambled eggs.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad, grilled tomatoes, hash browns, Avocado.
. Dairy: butter, cheese, skimmed milk, whole milk, yogurts.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, coffee.
. Others: honey, jams.

See our welcome tray options below:
All accommodations:
• For Free: Instant coffee, Kettle, Tea bags, Milk, Sugar
• Not available: Mineral water
• Welcome tray refill: daily

The front desk is open 24/7

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and shower cap
Upon request:
• For free:
Cotton swabs
• At an extra charge:
Bedroom slippers 6 EUR
Toothbrush 6 EUR
Toothpaste 7 EUR
Not available:
Bathrobe, hairbrush, magnifying mirror, bidet, beach towels and pool towels

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: eastlondon@mamashelter.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

DJ set, live entertainment, and much more...
Click here for more details.

Secure luggage storage is available for all our guests for free before check-in and after check-out.

All rooms have a shower.

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We are open all year round.
The property is not undergoing renovations, nor are any planned at this time.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa
• Apple Pay
• Google Pay

We do not accept cash payments.
All means of payment not listed above are considered unacceptable.
• You need a valid credit or debit card as a guarantee to book your stay online. If you do not have a credit or a debit card, please get in touch with us.
• We do not require a security deposit.
• We do not accept installment payments.
• We do not accept payments made for someone else.

Tipping policy
• Our standard prices include service tax.
• Tipping is customary.
• Tipping is strongly encouraged.
• Suggested tipping: 12%
• Tips are in cash or card.

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LONTER
• Sabre RT 189360
• Galileo RT F3139
• Worldspan RT HELON

There is no city tax

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.