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You have a question ? We are here to answer you

What time is the check in at Mama Shelter London hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

How can I provide feedback about my stay at the hotel Mama Shelter London?

To submit your feedback, please send an email to: reception.eastlondon@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

May we leave our luggage before check in, at Mama Shelter London hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Does Mama Shelter London hotel offer any entertainment programs?

DJ set, live entertainment, and much more... Check our calendar of events here
Looking for Karaoke? Rates: 20GBP/per person for 2 hours for 1 room (reservation of 2 hours min. required). Groups of a minimum of 6 people.

Are pets (dogs and cats...) allowed at Mama Shelter London hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 12 Kg Maximum Weight
• 25GBP/day/pet
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

Is the reception at hotel Mama Shelter London open 24/7?

The front desk is open 24/7

Is there a coworking space at the Mama Shelter London hotel ?

We are sorry, we do not have any co-working spaces.
Here's what I have found for you:
• Salty Commune Coworking Space in Hackney
  6 Yorkton St, London E2 8NH, United Kingdom
Details - Directions

What is the cancellation policy for Mama Shelter London hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a restaurant in Mama Shelter London hotel ?

Definitely, Mama Shelter London Shoreditch has a restaurant:


• Restaurant Mama Shelter:
 • European, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 07:00 to 23:00.
 • Price range: $$

Restaurant Mama Shelter menu
Restaurant Mama Shelter drink list
Restaurant Mama Shelter kids menu
Restaurant Mama Shelter website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

What are the payment methods accepted at Mama Shelter London hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We do not accept cash payments.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

What is supplied in the bathrooms at Mama Shelter London hotel ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and shower cap
Upon request:
• For free:
Cotton swabs
• At an extra charge:
Bedroom slippers 6 GBP
Toothbrush 6 GBP
Toothpaste 7 GBP
Not available:
Bathrobe, hairbrush, magnifying mirror, bidet, beach towels and pool towels

Are rooms at the Mama Shelter London hotel equipped with an iron or a clothes steamer?

Not available: Clothes steamer.
Available on request for free: Iron & ironing board.

How to apply for a job or internship at Mama Shelter London hotel ?

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Do you accept kids at Mama Shelter London hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.eastlondon@mamashelter.com.

How many rooms are there at Mama Shelter London hotel ?

We have 194 rooms.

• 70 Small Mama from 11 to 15 m² with a capacity of up to 3 guest(s).
• 70 Medium Mama from 17 to 20 m² with a capacity of up to 3 guest(s).
• 54 Large Mama from 21 to 35 m² with a capacity of up to 4 guest(s).
• Main amenities: TV, air conditionner, non smoking.

Are there any gym facilities at Mama Shelter London hotel ?

Definitely, we have a gym.
- Open every day:

- No age restriction

- No time limit

- Our gym is not open to outside visitors.

- The gym is equipped with:
• Treadmill
• Free weights

- Facilities available at the gym:
• Showers
• Lockers
• Towels

Does the Mama Shelter London hotel provide laundry services ?

Mama London offers an external dry cleaning service. Otherwise, in the hotel we have a Laundry Room with washing machines and iron/ironing board for the use of our guests. Token to use the laundry room can be purchased at the reception.

Is there a parking at Mama Shelter London hotel ?

We are sorry, we don't have a parking lot.
The closest parking space:
• Euro Car Park Shoreditch
• Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
• Click here
Euro Car Park Shoreditch
Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
The distance is 1.6 km from the property
Directions
Unfortunately we do not have a valet parking service.

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• ubitricity Charging Station, 98A Temple St, London E2 6QQ, United Kingdom
• The distance is 0.9 km from the property
Directions

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Free Motorcycle Parking, 26 Finsbury Square, London EC2A 1DS, United Kingdom
• The distance is 2.4 km from the property
Directions

What is Mama Shelter London hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter London hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter London hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

What are the opening/closing dates at Mama Shelter London hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter London hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LONTER
• Sabre RT 189360
• Galileo RT F3139
• Worldspan RT HELON

What is the amount of the city tax at Mama Shelter London hotel ?

There is no city tax

What are Mama Shelter London hotel rate plans?

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

What is the minimum night stay at the Mama Shelter London hotel?

There is no minimum stay at our property

How long can I stay at the Mama Shelter London hotel ?

Please contact our reservations/sales department to receive a long stay discount (minimum 14 nights) via eastlondon@mamashelter.com

Does Mama Shelter London hotel do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 69 GBP

Can I make a day use or day pass reservation at the Mama Shelter London hotel ?

For more information about day-use reservation, click HERE .

What time is the check out at Mama Shelter London hotel ?

Check-Out time 12h.
Late check-out is available at an additional price of GBP19 per hour.

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