FAQ
You have a question ? We are here to answer you
How can I provide feedback about my stay at the hotel Mama Shelter London?
To submit your feedback, please send an email to: reception.eastlondon@mamashelter.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
What time is the check out at Mama Shelter London hotel ?
Check-Out time 12h.
Late check-out is available at an additional price of GBP19 per hour.
What is the breakfast menu at Mama Shelter London hotel ?
We offer continental, English breakfast.
See menu items below:
. Breads & cakes: toasts, baguette, pancakes, muffins, pastries.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, cheese, skimmed milk, whole milk.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, espresso, coffee.
. Others: honey, jams.
Does Mama Shelter London hotel offer any entertainment programs?
DJ set, live entertainment, and much more... Check our calendar of events here
Looking for Karaoke? Rates: 20GBP/per person for 2 hours for 1 room (reservation of 2 hours min. required). Groups of a minimum of 6 people.
What time is breakfast served at hotel Mama Shelter London?
Breakfast is served daily from 07:00 to 11:00 and from 08:00 to 11:00 on weekends.
The breakfast is served in Mama Restaurant on the Ground Floor. .
We cannot serve breakfast in room.
Have a look at our breakfast menu here.
What are the payment methods accepted at Mama Shelter London hotel ?
Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We do not accept cash payments.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.
Is there a parking at Mama Shelter London hotel ?
We are sorry, we don't have a parking lot.
The closest parking space:
• Euro Car Park Shoreditch
• Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
• Click here
Euro Car Park Shoreditch
Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
The distance is 1.6 km from the property
Directions
Unfortunately we do not have a valet parking service.
Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• ubitricity Charging Station, 98A Temple St, London E2 6QQ, United Kingdom
• The distance is 0.9 km from the property
• Directions
Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Free Motorcycle Parking, 26 Finsbury Square, London EC2A 1DS, United Kingdom
• The distance is 2.4 km from the property
• Directions
Do you accept kids at Mama Shelter London hotel ?
Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.eastlondon@mamashelter.com.
Do rooms at Mama Shelter London hotel include a welcome tray, coffee machine or kettle?
See our welcome tray options below:
All accommodations:• Welcome tray refill: daily
Where exactly is Mama Shelter London hotel situated ?
This is our address
437 Hackney Rd, London E2 8PP, UK.
Click on DETAILS to see it on the map
Is the reception at hotel Mama Shelter London open 24/7?
The front desk is open 24/7
May we leave our luggage before check in, at Mama Shelter London hotel ?
Secure luggage storage is available for all our guests for free before check-in and after check-out.
Are pets (dogs and cats...) allowed at Mama Shelter London hotel ?
We are pet friendly and your best friend is welcome with a couple of conditions:
• 12 Kg Maximum Weight
• Free
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.
What is supplied in the bathrooms at Mama Shelter London hotel ?
All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and shower cap
Upon request:
• For free:
Cotton swabs
• At an extra charge:
Bedroom slippers 6 GBP
Toothbrush 6 GBP
Toothpaste 7 GBP
Not available:
Bathrobe, hairbrush, magnifying mirror, bidet, beach towels and pool towels
How many rooms are there at Mama Shelter London hotel ?
We have 194 rooms.
• 70 Small Mama from 11 to 15 m² with a capacity of up to 3 guest(s).
• 70 Medium Mama from 17 to 20 m² with a capacity of up to 3 guest(s).
• 54 Large Mama from 21 to 35 m² with a capacity of up to 4 guest(s).
• Main amenities: TV, air conditionner, non smoking.
What is Mama Shelter London hotel star rating ?
Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here
What is the cancellation policy for Mama Shelter London hotel ?
Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.
Does Mama Shelter London hotel have a reward & loyalty program ?
Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.
Why is it better to book directly at Mama Shelter London hotel ?
By booking directly with us, you will enjoy the following benefits (subject to availability):
Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
Available for free:
- Baby cot
- Safe
Advantages:
- Direct communication
- No hidden costs
- Personalized service
What are the opening/closing dates at Mama Shelter London hotel ?
We are open all year round.
No renovations have taken place or are planned in the near future.
Does Mama Shelter London hotel work with travel agents ?
We are happy to work with travel agents.
The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).
The property is also listed on
• Amadeus RT LONTER
• Sabre RT 189360
• Galileo RT F3139
• Worldspan RT HELON
What is the amount of the city tax at Mama Shelter London hotel ?
There is no city tax
What are Mama Shelter London hotel rate plans?
We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.
Is it possible to get a room upgrade at the Mama Shelter London hotel?
To request a room upgrade, please send an email to: eastlondon@mamashelter.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
What is the minimum night stay at the Mama Shelter London hotel?
There is no minimum stay at our property
How long can I stay at the Mama Shelter London hotel ?
Please contact our reservations/sales department to receive a long stay discount (minimum 14 nights) via eastlondon@mamashelter.com
Does Mama Shelter London hotel do day passes ?
During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 69 GBP
Can I make a day use or day pass reservation at the Mama Shelter London hotel ?
For more information about day-use reservation, click HERE .
Is it possible to request a late check-out at the Mama Shelter London hotel?
To request a late checkout, please send an email to: reception.eastlondon@mamashelter.com with the following information:
• Your check out date
• Desired check out time
• Reservation or accommodation number
• Phone number
• Email address
What is the price of breakfast at Mama Shelter London hotel ?
Breakfast is open to guests and visitors:
• Price per adult: 22 GBP
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .