WHAT MEASURES HAVE BEEN TAKEN AS REGARDS COVID-19?

Our Mamas have been awarded the ALL SAFE Label to ensure you the highest health measures and security. Also, a Covid-19 specialist has been appointed in each of our Mamas to ensure that the business is fully compliant with the current measures and regulations. Find out all our measures here: https://mamashelter.com/covid-19/

IN CASE OF CANCELLATION DUE TO COVID-19, ARE MODIFICATIONS OR CANCELLATIONS FLEXIBLE?

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

WHAT ARE THE TERMS AND PAYMENT METHODS ACCEPTED?

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guarantee your reservation. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Taxes included in the price of accommodation. Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express. Mama Shelter does not take cheques.

WHAT TIME DO I CHECK-IN?

Your room will be ready from 3pm.

WHAT TIME SHOULD I LEAVE THE ROOM?

Departure must be before midday, at the latest.

Don't forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document for every guests in the room (compulsory for foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting at least one of these documents: - Printed reservation confirmation - Valid credit card used for the reservation - Valid ID of the person who booked the room Unfortunately, for security reasons we won't be able to let your guest(s) check-in without at least one of these documents.

HOW DO I CANCEL OR MODIFY MY RESERVATION?

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://mamashelter.hotelandbook.com/en/cancellation/search-booking.shtml. FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Frequently Asked Questions (FAQ)

Does Mama Shelter London have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

What time is the check in at Mama Shelter London ?

You are able to check in after 15:00.
We do not offer an early check-in.

Is there a restaurant in Mama Shelter London ?

Definitely, Mama Shelter London Shoreditch has a restaurant:

• Restaurant Mama Shelter:
- European, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 07:00 to 23:00.
- price range: $$
Restaurant Mama Shelter menu

Restaurant Mama Shelter drink list

Restaurant Mama Shelter kids menu

Restaurant Mama Shelter website

Is there a bar at Mama Shelter London?

Take a look at our bar details below

•Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open on Mon, Tue, Wed, Fri, Sat and Sun.
- Mon: from 08:00 to 23:30.
- Tue: from 08:00 to 23:30.
- Wed: from 08:00 to 23:30.
- Fri: from 11:00 to 00:30.
- Sat: from 11:00 to 00:30.
- Sun: from 09:00 to 23:00.
- Open to public
- Pets are not accepted in the restaurant
• No dress code is required
- Have a look at our menu
- See our drink list here
- Click here for more details

Are pets (dogs and cats...) allowed at Mama Shelter London ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 12 Kg Maximum Weight

• 25£/day/pet

• Domesticated pets, accepted in the restaurant

Is there a parking at Mama Shelter London ?

We are sorry, we don't have a parking lot.
The closest parking space:

• Euro Car Park Shoreditch

• Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK

• Click here
Euro Car Park Shoreditch
Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
The distance is 1.6 km from the property
Directions

What is the cancellation policy for Mama Shelter London ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What is the price of breakfast at Mama Shelter London ?

Breakfast is open to guests and visitors:

• Price per adult: 19 GBP
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

Do you accept kids at Mama Shelter London ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.eastlondon@mamashelter.com.

How many rooms are there at Mama Shelter London ?

We have 194 rooms.

• 70 Small Mama room(s) from 11 to 15 M² with a capacity of up to 3 guest(s).

• 70 Medium Mama room(s) from 17 to 20 M² with a capacity of up to 3 guest(s).

• 54 Large Mama room(s) from 21 to 35 M² with a capacity of up to 4 guest(s).

• Main amenities: TV, air conditionner, non smoking.

What time is breakfast at Mama Shelter London ?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in Mama Restaurant on the Ground Floor. .

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is the breakfast menu at Mama Shelter London ?

We offer continental, English breakfast.
See menu items below:
. Breads & cakes: toasts, baguette, pancakes, muffins, pastries.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, cheese, skimmed milk, whole milk.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, espresso, coffee.

May we leave our luggage before check in, at Mama Shelter London ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

How can we get to Mama Shelter London from the closest airport or train station ?

From Heathrow: Piccadilly line to bus station Holborn > Bethnal green (1h30). Then 12 min walk
From Gatwick: Thameslink to London Bridge > Northern line to Old Street => Bus 55 to Pritchards/Hackney Road (1h30)
- From Luton: Luton Airport shuttle to LutonParkway bus station > Train to Thamselink > Bus 26 to Pritchards/Hackney Road (1h25). Pritchards/Hackney Road is at 2 min walk

What time is the check out at Mama Shelter London ?

Check-Out time 12h.
Late check-out is available at an additional price of GBP19 per hour.

What are the payment methods accepted at Mama Shelter London ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:

• MasterCard

• American Express

• Visa
We do not accept cash payments
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

Does Mama Shelter London provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Gluten-free.

Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Does Mama Shelter London have family rooms ?

We are family friendly.
Family rooms for 3 people and more:

• Small Mama

• Medium Mama

• Large Mama

What is the size of the beds at Mama Shelter London ?

Small Mama rooms have 1 queen size bed(160x200cm)
Medium Mama rooms have 1 queen size bed(160x200cm)
Large Mama rooms have 2 double beds(140x200cm)

What is Mama Shelter London star rating?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter London have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Why is it better to book direct at Mama Shelter London ?

These are the advantages of booking direct with us:

• Best rate guarantee

What are the opening/closing dates at Mama Shelter London ?

We are open all year round.

Does Mama Shelter London work with travel agents?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).

The property is also listed on

• Amadeus RT LONTER

• Sabre RT 189360

• Galileo RT F3139

• Worldspan RT HELON

What is the amount of the city tax at Mama Shelter London?

There is no city tax

Does Mama Shelter London do day passes ?

During the day we can offer the following services:

• Designation : from 10:00 to 18:00 from 69 GBP

Does Mama Shelter London have 24/7 reception?

The front desk is open 24/7

Is there a room service at Mama Shelter London ?

We don't provide room service.

I can, however, suggest one of these dining options.

Is there a free wifi at Mama Shelter London ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-And available throughout the hotel (pool and beach are not included).
There is no ethernet connection.
4G and 5G also available.

What are the activities at or close to Mama Shelter London ?

Visit the page: here to explore the activities lined up in our hotel and discover the lively atmosphere!

FAQ

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