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You have a question ? We are here to answer you

Is it possible to purchase a prepaid voucher at Mama Shelter London?

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

What is the cancellation policy for Mama Shelter London ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Is there a restaurant in Mama Shelter London ?

Definitely, Mama Shelter London Shoreditch has a restaurant:

• Restaurant Mama Shelter:
- European, Casual Dining
- Open 7/7.
- Open all year.

• Opening times:
- from 07:00 to 23:00.
- price range: $$
Restaurant Mama Shelter menu

Restaurant Mama Shelter drink list

Restaurant Mama Shelter kids menu

Restaurant Mama Shelter website

What time is the check in at Mama Shelter London ?

You are able to check-in at our hotel after 15:00.
We are not able to offer early check-ins.

Is there a bar at Mama Shelter London?

Take a look at our bar details below

Mama Bar:
- Live entertainment
- Smoking not allowed/ Wheelchair not accessible
- Open on Mon, Tue, Wed, Fri, Sat and Sun.
- Mon: from 08:00 to 23:30.
- Tue: from 08:00 to 23:30.
- Wed: from 08:00 to 23:30.
- Fri: from 11:00 to 00:30.
- Sat: from 11:00 to 00:30.
- Sun: from 09:00 to 23:00.
- Access: Open to public
- Pets are not accepted
• No dress code is required
- Have a look at our menu
- See our drink list here
- Click here for more details

What time is the check out at Mama Shelter London ?

Check-Out time 12h.
Late check-out is available at an additional price of GBP19 per hour.

May we leave our luggage before check in, at Mama Shelter London ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Do you accept kids at Mama Shelter London ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.eastlondon@mamashelter.com.

Is it possible to organize events at Mama Shelter London?

We'd love to host your event! Thanks a lot for thinking of us!

We have event rooms fully equipped for events.

Is there a parking at Mama Shelter London ?

Our hotel doesn't have a parking lot.
The closest secure private parking space:

• Euro Car Park Shoreditch

• Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK

• Click here
Euro Car Park Shoreditch
Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
The distance is 1.6 km from the hotel

Are pets (dogs and cats...) allowed at Mama Shelter London ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 12 Kg Maximum Weight

• 25£/day/pet

• Domesticated pets, accepted in the restaurant

Does the Mama Shelter London equipped with a shower, bathtub or jacuzzi?

All rooms have a shower.

What time is breakfast at Mama Shelter London ?

Breakfast is served daily from 07:00 to 11:00.
The breakfast is served in Mama Restaurant on the Ground Floor. .

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is supplied in the bathrooms at Mama Shelter London ?

All of our bathrooms are equipped with:
Hair dryer, towels, soap, shower gel, shampoo, hair conditioner and shower cap
Upon request:
For free:
Cotton swabs, toothbrush and toothpaste
Not available:
Bathrobe, bedroom slippers, hairbrush, magnifying mirror, bidet, beach towels and swimming pool towels

What are the payment methods accepted at Mama Shelter London ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
The hotel accepts the following payment methods:

• MasterCard

• American Express

• Visa
We do not accept cash payments
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.

What is the price of breakfast at Mama Shelter London ?

Breakfast is open to guests and visitors:

• Price per adult: 19 GBP
You can add breakfast to your stay at any time, just notify the front desk.
If you're not a guest at the hotel, you’re welcome to join us too. Just let our team members know upon arrival and enjoy!Have a look at our breakfast menu here .

What is the breakfast menu at Mama Shelter London ?

We offer continental, English breakfast.
See menu items below:
. Breads & cakes: toasts, baguette, pancakes, muffins, pastries.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, cheese, skimmed milk, whole milk.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, espresso, coffee.

Does Mama Shelter London provide a special diet and allergy-free menu?

Our restaurant is able to accommodate the following dietary requirements

Available at all times: Vegan & vegetarian.

Available upon request (let us know at check-in): Gluten-free.

Not available on our menu: Almond-free, dairy-free, egg-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Does Mama Shelter London have 24/7 reception?

The front desk is open 24/7

How to apply for a job or internship at Mama Shelter London ?

For any job or internship application, please visit: here

Is there a swimming pool at Mama Shelter London ?

We don't have a swimming pool

How can we get to Mama Shelter London from the closest airport or train station ?

From Heathrow: Piccadilly line to bus station Holborn > Bethnal green (1h30). Then 12 min walk
From Gatwick: Thameslink to London Bridge > Northern line to Old Street => Bus 55 to Pritchards/Hackney Road (1h30)
- From Luton: Luton Airport shuttle to LutonParkway bus station > Train to Thamselink > Bus 26 to Pritchards/Hackney Road (1h25). Pritchards/Hackney Road is at 2 min walk

How many rooms are there at Mama Shelter London ?

The hotel has 194 rooms.

• 70 Small Mama room(s) from 11 to 15 M² with a capacity of up to 3 guests.

• 70 Medium Mama room(s) from 17 to 20 M² with a capacity of up to 3 guests.

• 54 Large Mama room(s) from 21 to 35 M² with a capacity of up to 4 guests.

• Main amenities: TV, air conditionner, non smoking.

Where exactly is Mama Shelter London situated ?

Here is the address of the hotel
437 Hackney Rd, London E2 8PP, UK.
Click on DETAILS to see it on the map

What are the hygiene and cleaning measures at Mama Shelter London ?

The health pass is not compulsory in the UK and you do not need to show vaccination status.
Please check online on the Government website for the latest COVID Entry regulations.
Private PCR test costs from 70 GBP to 80 GBP.
Our Mama has been awarded with the ALL SAFE label.

For more info, click HERE .

Are there any gym facilities at Mama Shelter London ?

Our gym is open daily from 00:00 to 23:59.
The gym is equipped with Exercise bike, Treadmill and Free weights.

What are the activities at or close to Mama Shelter London ?

Visit the page: here to explore the activities lined up in our hotel and discover the lively atmosphere!

Which language does the staff speaks at Mama Shelter London ?

Our team speaks English, French, Italian, Portuguese, Spanish and Thai.

Is Mama Shelter London fully accessible for wheelchairs ?

Yes, our hotel is wheelchair friendly.
Our accessible rooms are equipped with roll-in showers.
At the end of the reservation form there will be a “special request” box make sure to mention that you need an accessible room and we will take care of the rest.

What is the amount of the city tax at Mama Shelter London?

There is no city tax

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