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You have a question ? We are here to answer you

How can I file a complaint about my stay at the Mama Shelter London hotel?

We are sorry to hear you have a complaint.
To submit your grievance, please send an email to: reception.eastlondon@mamashelter.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

What are the payment methods accepted at Mama Shelter London hotel ?

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Visa

We do not accept cash payments.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.

What time is the check in at Mama Shelter London hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Does Mama Shelter London hotel provide meeting rooms?

With two large Ateliers (meeting rooms) and a private meeting room, there are plenty of flexible working set-ups at Mama’s London pad. She thinks working should be fun too, so there are also a couple of karaoke rooms where you can sing your heart out with your colleagues at the end of a productive day. Info: here For inquiries please ask me.

What is the cancellation policy for Mama Shelter London hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Does Mama Shelter London hotel offer any entertainment programs?

DJ set, live entertainment, and much more... Check our calendar of events here
Looking for Karaoke? Rates: 20GBP/per person for 2 hours for 1 room (reservation of 2 hours min. required). Groups of a minimum of 6 people.

What time is the check out at Mama Shelter London hotel ?

To request a late checkout, please send an email to: reception.eastlondon@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

Is there a restaurant in Mama Shelter London hotel ?

Definitely, Mama Shelter London Shoreditch has a restaurant:

• Restaurant Mama Shelter:
 • European, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 07:00 to 23:00.
 • price range: $$

Restaurant Mama Shelter menu
Restaurant Mama Shelter drink list
Restaurant Mama Shelter kids menu
Restaurant Mama Shelter website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 90 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • Kids menu (link)
 • High chairs
• No dress code is required

Is there a parking at Mama Shelter London hotel ?

We are sorry, we don't have a parking lot.
The closest parking space:
• Euro Car Park Shoreditch
• Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
• Click here
Euro Car Park Shoreditch
Euro Car Park, 162-167 Shoreditch High Street, London E1 6HU, UK
The distance is 1.6 km from the property
Directions

Electric cars:
Unfortunately we do not have an electric vehicle charging station.
The closest electric vehicle charging station is located at:
• ubitricity Charging Station, 98A Temple St, London E2 6QQ, United Kingdom
• The distance is 0.9 km from the property
Directions

Bike parking:
We do not have a bike parking area in the property.
The closest bike parking area is located at:
• Free Motorcycle Parking, 26 Finsbury Square, London EC2A 1DS, United Kingdom
• The distance is 2.4 km from the property
Directions

What is the price of breakfast at Mama Shelter London hotel ?

Breakfast is open to guests and visitors:
• Price per adult: 20 GBP
You can add breakfast to your stay at any time, just notify the front desk.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
Have a look at our breakfast menu here .

How many rooms are there at Mama Shelter London hotel ?

We have 194 rooms.

• 70 Small Mama room(s) from 11 to 15 M² with a capacity of up to 3 guest(s).
• 70 Medium Mama room(s) from 17 to 20 M² with a capacity of up to 3 guest(s).
• 54 Large Mama room(s) from 21 to 35 M² with a capacity of up to 4 guest(s).
• Main amenities: TV, air conditionner, non smoking.

What time is breakfast served at hotel Mama Shelter London?

Breakfast is served daily from 07:00 to 11:00 and from 08:00 to 11:00 on weekends.
The breakfast is served in Mama Restaurant on the Ground Floor. .

We cannot serve breakfast in room.
Have a look at our breakfast menu here.

What is the breakfast menu at Mama Shelter London hotel ?

We offer continental, English breakfast.
See menu items below:
. Breads & cakes: toasts, baguette, pancakes, muffins, pastries.
. Cereals: granola, cereals.
. Fruits & vegetables: fresh fruits, salad.
. Dairy: butter, cheese, skimmed milk, whole milk.
. Meat & fish: bacon, cold meats, sausages.
. Drinks: american coffee, espresso, coffee.
. Others: honey, jams.

Are pets (dogs and cats...) allowed at Mama Shelter London hotel ?

We are pet friendly and your best friend is welcome with a couple of conditions:
• 12 Kg Maximum Weight
• 25GBP/day/pet
• Domesticated pets, accepted in the restaurant
• Pets are accepted in all restaurants.
• Pets are not accepted in all bars.

May we leave our luggage before check in, at Mama Shelter London hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Do you accept kids at Mama Shelter London hotel ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: reception.eastlondon@mamashelter.com.

Does Mama Shelter London hotel offer brunch?

The hotel offers a brunch only on Saturday and Sunday from 12:00 to 16:00.
The price is 30 GBP per adult
Menu brunch: here

Is the reception at hotel Mama Shelter London open 24/7?

The front desk is open 24/7

What is Mama Shelter London hotel star rating ?

Our hotel is part of Mama Shelter.
- Star rating: 4 stars.
- Service category: Midscale.
More info here

Does Mama Shelter London hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book directly at Mama Shelter London hotel ?

These are the advantages of booking direct with us:
• Best rate guarantee

What are the opening/closing dates at Mama Shelter London hotel ?

We are open all year round.
No renovations have taken place or are planned in the near future.

Does Mama Shelter London hotel work with travel agents ?

We are happy to work with travel agents.

The commission rate for travel agents is 10%.
I can show you our best rates and help you book. (Don't forget to indicate your IATA code for the payment of the commission).


The property is also listed on
• Amadeus RT LONTER
• Sabre RT 189360
• Galileo RT F3139
• Worldspan RT HELON

What is the amount of the city tax at Mama Shelter London hotel ?

There is no city tax

What are Mama Shelter London hotel rate plans?

We have two kind of rates:
- Flexible: modifiable until 12:00 (local time) one day before arrival
- Not flexible: not changeable, not refundable.
It is possible to book with breakfasts included in one or the other.
However, Mama has some other good deals in store for you: here

Does Mama Shelter London hotel do day passes ?

During the day we can offer the following services:
• Designation : from 10:00 to 18:00 from 69 GBP

Is it possible to request a late check-out at the Mama Shelter London hotel?

To request a late checkout, please send an email to: reception.eastlondon@mamashelter.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address

Does Mama Shelter London hotel cater for special dietary requirements for breakfast?

We are able to accommodate the following dietary requirements for breakfast
Available at all times: Vegan & vegetarian.
Available upon request (let us know at check-in): Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

Is there a room service at Mama Shelter London hotel ?

We don't provide room service.

Is there a free wifi at Mama Shelter London hotel ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
4G and 5G also available.

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