Sleep Mama

“Excellent modern hotel with nice vibes in a great part of London”

Martin - 31/10/2024

“Hi, Almost all the the way excellent, front of house staff, security and bar staff. Room great. Would have happily given it 10 out of 10 but below. Ticked all the boxes apart from the crazy cleaners on Sunday morning, waking me up and keeping me awake by the need to knock loudly on every door down the corridor. It was crazy, it was like they were debt collecting or doing a drug raid off the TV. Surely they know who has already checked out by their service application. Why keep knocking on doors, it is not 1980.”

Ianr - 30/10/2024

“We enjoyed our stay at Mama shelter. The staff we're very friendly and helpful. The food and service was very good. Would stay there again.”

Paul - 30/10/2024

“As per last visit. Great hotel, fun atmosphere, fantastic team at the front desk. I had x3 out of x3 bad experience with the bar staff in the restaurant. So made sure to avoid for the rest of the stay, which is a shame, as there is nothing nicer than returning from a day and enjoy a drink or two. Plus a coffee to start the day.”

30/10/2024

“The team always gives a happy welcome and goes above and beyond to make your stay enjoyable. The location is great, all walking distance back to Liverpool Street, you can divert to Hackney Farm or Columbia Road Flower Markets, London Fields, and Brick Lane for vintage all with the power of your own two feet. The vibe is fresh and fun. I really don't bother staying elsewhere whether for work or pleasure and I am in London most weeks. Michelle, Lola, Rui, Jessica, Kim, Isabella, Marven, Fatima the list goes on but the whole team is great and always willing to help.”

David N. - 29/10/2024

“Super fun halloween decoration up at the time. Friendly and helpful staff. Everything was great with the room apart from the temperature was so hot impossible to sleep.”

Emma - 29/10/2024

“we came to this hotel 5 years ago and we had an amazing stay. This time was disappointing. First we had a disabled room that we didn't want. After a few discussion, we managed to get a smaller but better one. Description on the website should be more clear about that. We also booked because we were targeted by an add for a 4 nights pay 3 but it was not clear on the coupon that it was not for this period of time Then we got several issues : fire alarm at one in the morning pillows were so soft we couldn't use them we had to bargain to get two more Then the room was not cleaned the first day, we needed to ask for it The TV was malfunctioning and airplay was not usable We had difficulty to order to the bar that was overall almost always close Also waited some times when coming back late Overall, compare to our first experience, we didn't feel home anymore and regret to come back as the overall experience and service have dramatically dropped”

Thom - 29/10/2024

“Firstly, I arrived to the beautiful entrance at the end of a very long, and challenging day - I was immediately excited to see all the curated beautiful details - even though I was very tired. I had forgotten my bank card at the location I was doing my workshop in Hackney, apple pay was not working. Michelle who was on reception was so kind, calm and considerate - & helped me resolve this right away, with no pressure. I checked in quicker, and with more ease all the same than in many places I have stayed in the past. Michelle then kindly upgraded me & provided me with a free drink as she could tell I had had a difficult day - this kindness, which speaks to the allowance for staff to do this - helped me so much to settle into a restful evening. In the end, I stayed in the entire evening - as I was so tired - but also this was definitely due to how comfortable and free I felt in the room. I was so happy to be in this warm, comfortable and fun space for myself. The decor and layout of the room had enough space to make it roomy- but cozy enough to feel like a sweet little nest for the evening. The addition of Tweety & Sylvester masks was just the icing on the cake - the cherry was the excellent selection of movies, radio stations and tv. I happily put on Jazz, Baroque, Pop - I browsed the specially curated Halloween movies - and ended up watching The Haunted Mansion - Serendipitously, the workshop I was doing the weekend of my stay was around embracing grief - & a phrase came up in this movie : ''Grief can be a doorway to joy, if one's willing to walk through it'' I felt such comfort, and joy to hear this - I also felt such comfort and joy to be staying in a place like Mama Shelter - it really did provide me with a lovely, relaxing - & fun - shelter for the evening - In the morning I took a leisurely stroll in the neighbourhood - where I found so many treasures, and ease to get around. When I returned before checkout - I headed to the bar to claim my free drink - a pineapple smoothie - I felt like a queen sitting in my rattan chair, in the bar area, with lovely plants - wonderfully decorated with Halloween bits & pieces - even took a selfie with the main man, Beetlejuice. The final kindness, and serendipity - was being served my deelish smoothie by someone from my own country -Northern Ireland - and having a nice chat :) It speaks a lot that kind, patient and friendly people choose to work in a place like Mama Shelter, and it only adds further to the beautiful atmosphere and environment. The overall impression I have is one of care, consideration, curation, curiosity, comfort and - joy - ! Who would want more from a hotel stay, and a place to rest your head :) I will definitely be back -- I hope sooner rather than later! Thank you very much everyone I met at Mama Shelter :)”

Lucy G. - 29/10/2024

“Good rooms, breakfast and amenities”

David - 28/10/2024

“We regularly stay at this Mama Shelter. The rooms are comfortable, the bed is great and the staff are friendly and helpful. Great location for us. Looking forward to being back again next month.”

Diane - 28/10/2024

“Mama shelter is very aesthetically pleasing, and is located in a good area. However, some of the staff need extra training on customer service. At the bar, I asked for a bucket with ice for a bottle of wine, the bartender handed me a tiny bucket with about 12 pieces of ice - I then asked her for some more, she rolled her eyes, walked away and served someone else who wanted 4 coffees made, so we had to wait for someone else to come over about 5 minutes later just to pour some ice in? We also ordered food, and asked for them to call up to our room when it was done as they do not room service. They said this was fine and it was a service they’d usually provide, after about 40 minutes we called for an update and was told to wait, we then called again after almost a whole hour and again, was told to wait as it was busy. About 5 minutes later, someone knocked at our door and told us they’d been trying to contact us for a while and couldn’t get through and we need to go collect our food - we went downstairs and the food was almost cold and there was about 5 people in the restaurant so not busy at all!”

Mykel - 28/10/2024